L2 Tech Support Analyst

2 - 4 years

2 - 5 Lacs

Posted:3 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

  • Respond to tickets in accordance with SLA guidelines

  • Root cause analysis / Technical analysis.

  • Incident management / Problem management.

  • Record, track, and document the help desk request problem solving process including actions taken through to the final resolution

  • Respond in timely manner to requests and issues

  • Repair and replace equipment as needed.

  • Provide onsite and remote support to end users.

  • Create documentation for staff for training purposes.
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