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20 Job openings at Real Time Data Services
About Real Time Data Services

Founded in 2010, Real Time Data Services (RTDS) is a group of companies excelling in global information technology, specializing in Cloud Computing and Cloud Telephony. We empower businesses worldwide with technologically advanced solutions that streamline operations and enhance efficiency. Being a market leader, we've catered to 10,000+ clients across the globe, consistently guaranteeing exceptional services. Our continuous innovation-led services include - Managed Cloud Hosting Services AWS Cloud Services Public Cloud Solutions Cloud Telephony Solutions Cybersecurity Solutions Toll-Free and Virtual Numbers Join our dynamic team of diverse professionals and become part of our innovative journey in shaping the future of technology.

Cloud Sales Representative

Gurgaon

0 - 1 years

INR 1.0 - 6.0 Lacs P.A.

Work from Office

Full Time

Employment Details: This opportunity begins with a 3-month internship , offering a stipend. Candidate will be considered for a permanent/full-time position based on their performance review. Job responsibilities Generate leads via outreach efforts via Linkedin, calls, emails, client referral and partner networks. Primarily responsible to establish and develop good relationships with prospective clients to make successful sales. Rightly recommending best solutions with strong focus on products unique selling preposition to the client. Developing the regional base of active customers upselling and cross-selling Meeting company revenue targets and goals for both fresh revenue and other revenue types. Maintain Strict Follow up routine and maximize potential revenue by increasing ticket size. Work on client retention and contract renewals. Develop relationships with all accounts and develop key relationships with strategic accounts. Understand the competitors product and their USP to strategically place the companys product in the mind of the customer. Identify areas where company can improve customer satisfaction and repeat business, then communicate those issues and possible solutions to management. Skills Should have good communication skills. Growth mindset that challenges the status quo and focuses on outside-the-box ideas and solutions. Strong written and verbal communication skills. Passionate about sales and achieving sales targets. Approach to learn about companys technical product and its features. Ability to work in a high-stress sales environment and multitask. Qualifications Bachelors degree (or equivalent) in computer science

Technology Support Engineer

Gurgaon

1 - 3 years

INR 1.0 - 2.0 Lacs P.A.

Work from Office

Full Time

-Provide first-level technical support to clients via phone, email, or remote assistance tools. - Diagnose and resolve hardware, software, and network issues reported by clients. - Respond to incoming tickets and service requests within established SLAs (Service Level Agreements). - Escalate complex issues to higher-level support teams or vendors as necessary. - Perform system administration tasks, including user account management, password resets, and software installations. - Conduct proactive monitoring of client IT systems to identify and address potential issues before they escalate. - Document all support activities, troubleshooting steps, and solutions in the ticketing system. - Maintain up-to-date knowledge of industry trends, best practices, and emerging technologies relevant to MSP support services. - Knowledge of G-suite, Microsoft 365 (Team, Exchange, OneDrive & SharePoint) components including license management. - Knowledge of DHCP, DNS, Active Director, Group Policy & User Management - Basic Knowledge of Networking - Knowledge about various Citrix components like Studio, Storefront & Director.

Technology Support Engineer L3

Gurgaon

5 - 10 years

INR 6.0 - 14.0 Lacs P.A.

Work from Office

Full Time

-Provide first-level technical support to clients via phone, email, or remote assistance tools. - Diagnose and resolve hardware, software, and network issues reported by clients. - Respond to incoming tickets and service requests within established SLAs (Service Level Agreements). - Escalate complex issues to higher-level support teams or vendors as necessary. - Perform system administration tasks, including user account management, password resets, and software installations. - Conduct proactive monitoring of client IT systems to identify and address potential issues before they escalate. - Document all support activities, troubleshooting steps, and solutions in the ticketing system. - Maintain up-to-date knowledge of industry trends, best practices, and emerging technologies relevant to MSP support services. - Knowledge of G-suite, Microsoft 365 (Team, Exchange, OneDrive & SharePoint) components including license management. - Knowledge of DHCP, DNS, Active Director, Group Policy & User Management - Basic Knowledge of Networking - Knowledge about various Citrix components like Studio, Storefront & Director.

Network Engineer L3(Juniper)

Gurgaon

5 - 10 years

INR 8.0 - 18.0 Lacs P.A.

Work from Office

Full Time

Job responsibilities Configuring and monitoring firewalls, switches, and routers. Good Experience with Juniper devices. Deep knowledge of Spanning Tree, VLans, VTP Good knowledge on various tunnelling technologies e.g., VPN, GRE Upgrade, install and troubleshoot networks, networking hardware devices and software. Good experience in setting up and managing LAN and WAN environment. Knowledge of routing protocols like RIP, OSPF, VRRP, EIGRP and BGP. Maintain inventory of equipment and parts as well as documentation of vendor activities. Develop and document system standards for network devices. Willingness to work night shifts and provide backup support. Skills Candidate must be CCNA or JNCIS-SEC certified. Excellent understanding of Layer 2 and Layer 3 switching, including MPLS, VLAN and Ethernet LAN Switching. Experience in WAN/LAN networks, TCP/IP and OSI model, addressing. Experience in network services such as DNS, DHCP, IIS, FTP etc. Experience in Windows Servers, Linux routing. Experience with firewalls, routers, and VPN. Demonstrated ability to communicate across all levels of IT, present complex ideas concisely and clearly articulate technical ideas both verbally and in writing is necessary. Demonstrated ability to influence and provide consistent results across all levels of the organisation is imperative. Able to work efficiently and accurately under pressure, meet deadlines, present a professional behaviour, and work well independently is essential. In addition, troubleshooting and organisational skills with a can-do attitude and the ability to adjust to changing requirements are essential. Maintaining confidentiality, treating others with respect and upholding Company values is key.

IT Security Engineer

Gurgaon

4 - 9 years

INR 8.0 - 12.0 Lacs P.A.

Work from Office

Full Time

Job responsibilities Design, implement, and maintain cloud security architecture and solutions across AWS, OpenStack, Azure, or GCP to ensure data protection, privacy, and security in the cloud environment. Monitor and protect cloud-based infrastructure, virtual networks, containers, and serverless applications from security vulnerabilities and attacks. Configure, manage, and optimize Web Application Firewalls (WAFs) to protect cloud-hosted web applications from common threats like SQL injection, XSS, and DDoS attacks. Implement and manage identity and access management (IAM) policies, ensuring the principle of least privilege and secure access to cloud resources. Lead and manage cloud-related security incidents, from detection to mitigation and post-incident analysis, ensuring continuous improvement of security posture. Perform risk assessments and threat modelling for cloud environments and applications, identifying vulnerabilities and potential attack vectors in the cloud infrastructure. Ensure cloud environments are compliant with relevant security standards and regulations (e.g., ISO 27001, SOC 2, PCI DSS). Set up and maintain continuous security monitoring and logging for cloud environments to detect anomalies, security threats, and vulnerabilities. Collaborate with development and DevOps teams to integrate cloud security best practices into the SDLC and CI/CD pipelines (DevSecOps). Educate internal teams on cloud security best practices, WAF configuration, and security controls to foster a security-first mindset across the organization. Conduct regular cloud security audits and vulnerability assessments and recommend security enhancements as needed. Experience with threat hunting and using advanced analytics tools to detect security anomalies. Skills Strong knowledge of securing cloud environments (AWS, OpenStack, Azure, GCP) with hands-on experience implementing cloud-native security solutions. Extensive experience configuring, tuning, and managing Web Application Firewalls (WAFs) such as AWS WAF, Azure WAF, or third-party WAFs to protect against OWASP Top 10 threats. Experience with IAM management in the cloud, including configuring roles, policies, and multi-factor authentication (MFA) for secure access to cloud resources. Familiarity with cloud security tools and services (e.g., AWS Security Hub, Azure Security Centre, GCP Security Command Centre) to monitor, detect, and respond to threats. Experience in cloud penetration testing, vulnerability scanning, and risk assessments to identify and remediate security flaws in the cloud infrastructure. Knowledge and experience in managing and mitigating cloud security incidents and breaches, including performing forensic analysis and developing incident response plans. Proficiency in scripting languages (e.g., Python, PowerShell, Bash) for automating cloud security tasks, vulnerability scanning, and incident response. Ability to enforce cloud security best practices such as data encryption, network segmentation, secure API practices, and the secure configuration of cloud services. Deep understanding of cloud networking security, including firewalls, VPNs, security groups, VPCs, and private/public cloud configurations. Expertise in deploying DDoS protection services and tuning WAFs for optimal protection against both common and advanced web application attacks. Qualifications 5+ years of experience leading security initiatives for enterprises in an information security (InfoSec) consultant. Relevant certifications such as AWS Certified Security Specialty, Certified Cloud Security Professional (CCSP), or other cloud security certifications are preferred.

Security Architect

Gurgaon

8 - 13 years

INR 15.0 - 30.0 Lacs P.A.

Work from Office

Full Time

Job responsibilities Design, implement, and maintain secure cloud infrastructures across public and private cloud environments (AWS, OpenStack, Azure, GCP), ensuring the integration of best security practices and alignment with business goals. Develop and execute a comprehensive cloud security strategy that integrates security requirements into cloud architecture and development processes, focusing on continuous improvement and threat mitigation. Architect and implement robust network security solutions, including firewalls, intrusion detection systems (IDS/IPS), VPNs, and secure remote access, ensuring the confidentiality, integrity, and availability of cloud-based assets. Design, configure, and manage Web Application Firewalls (WAF) to protect web applications from external threats such as DDoS, SQL injection, cross-site scripting (XSS), and other OWASP Top 10 vulnerabilities. Conduct regular security assessments, penetration testing, and vulnerability assessments to identify and mitigate security risks in cloud environments and network infrastructure. Lead the automation of security processes, implementing infrastructure-as-code (IaC) for secure and compliant cloud deployments using tools such as Terraform and CloudFormation. Ensure compliance with industry standards and regulations (e.g., SOC 2, ISO 27001, GDPR, NIST). Establish incident response protocols for cloud environments, leading investigations and remediating security incidents across cloud and network infrastructures. Manage and integrate cloud security tools, including identity and access management (IAM), encryption solutions, cloud-native security services (e.g., AWS Guard Duty, Azure Security Centre), and third-party solutions like WAF and EDR. Provide guidance and mentorship to junior security engineers and other stakeholders on cloud security best practices, threat intelligence, and network security design. Maintain thorough documentation of cloud security architectures, configurations, incident response actions, and risk assessments. Regularly report to senior management on security posture and improvements. Stay up to date with the latest security threats, vulnerabilities, and mitigation techniques, especially for cloud security and network infrastructure. Proactively design solutions to combat emerging threats. Skills Extensive experience in designing and implementing secure cloud infrastructures and services, with proficiency in one or more cloud platforms (AWS, OpenStack, Azure, Google Cloud). Deep understanding of network security concepts and practices including firewalls, VPNs, proxy servers, IDS/IPS, and network access control in cloud environments. Hands-on experience in implementing, configuring, and managing WAF solutions (e.g., AWS WAF, Azure WAF) to protect applications from external attacks, including DDoS, XSS, and SQL injections. Expertise in configuring and managing IAM policies, roles, and permissions in cloud environments to enforce least-privilege access and mitigate insider threats. Strong knowledge of security standards and frameworks such as ISO 27001, SOC 2, NIST, GDPR, and PCI-DSS, and experience ensuring compliance in cloud and network security projects. Experience with cloud-based security monitoring tools (e.g., AWS Guard Duty, Azure Sentinel) and leading incident response efforts for cloud security incidents. Experience conducting vulnerability assessments, penetration tests, and security audits to identify weaknesses and implement remediation strategies in cloud and network environments. Deep understanding of security architecture principles and designing systems with a Security by Design” mindset to safeguard cloud and network infrastructure. Knowledge of data encryption techniques for data-at-rest and data-in-transit and securing data storage and communication in cloud environments. Ability to lead and mentor teams of security engineers, fostering collaboration across security, DevOps, and network engineering teams. Should be comfortable working with different teams and have good communication skills. Qualifications 8+ years of experience leading security initiatives for enterprises in an information security (InfoSec) consultant or architect role. Prior experience as a team lead or role mentoring junior team members. AWS, CEH, OSCP, AWS Certified Security Specialty or CISSP Certifications preferred.

It Security Associate

Gurgaon

1 - 6 years

INR 5.0 - 10.0 Lacs P.A.

Work from Office

Full Time

Job responsibilities Assist in the design, deployment, and management of cloud environments (AWS, OpenStack, Azure, GCP) to ensure scalability, security, and high availability. Implement and maintain cloud security best practices, including Identity and Access Management (IAM), data encryption, and access controls to safeguard cloud environments. Support SOC activities by integrating cloud infrastructure with security monitoring tools such as CrowdStrike EDR, Proofpoint, and email security solutions to detect and respond to security incidents. Respond to and investigate security incidents in cloud and on-premises environments, using CrowdStrike EDR for endpoint threat detection and Proofpoint for email-related threats. Develop and implement automation scripts using tools like Terraform, CloudFormation, or Ansible to streamline cloud provisioning, security management, and incident response processes. Leverage SOC tools (CrowdStrike, Proofpoint) to continuously monitor cloud environments for potential threats, anomalies, and vulnerabilities. Configure and manage security alerts and events generated by CrowdStrike EDR and Proofpoint, ensuring rapid identification and mitigation of threats across cloud services and email systems. Work closely with development and operations teams to ensure seamless integration of cloud environments and security solutions into applications and services. Assist in migrating on-premises applications and services to the cloud, ensuring secure migration and minimal operational disruption. Assist in educating teams about cloud security best practices, security operations processes, and how to leverage security tools such as CrowdStrike and Proofpoint to safeguard against threats. Stay informed on emerging threats, new security tools, and best practices for securing cloud environments and managing SOC operations. Skills Experience with one or more cloud platforms (AWS, Azure, GCP) and their core services such as compute, storage, networking, and security. Familiarity with SOC tools, particularly CrowdStrike EDR (for endpoint detection and response), Proofpoint (for email security and threat protection), and other security monitoring and incident response platforms. Strong understanding of cloud security best practices, including IAM (Identity and Access Management), secure APIs, encryption, and protecting data in transit and at rest. Proficiency in using cloud automation and Infrastructure-as-Code (IaC) tools like Terraform, CloudFormation, or Ansible to manage and provision cloud resources and integrate security operations. Knowledge of cloud networking concepts, including VPCs, subnets, security groups, and firewalls, with a focus on securing the cloud network. Experience with email security solutions like Proofpoint, including configuring, managing, and monitoring for phishing attempts, spam, and malware. Hands-on experience with security incident response processes, including investigation, mitigation, and reporting, using CrowdStrike EDR and other SOC tools. Familiar with performing vulnerability scans and collaborating with relevant teams on vulnerability remediation efforts. Qualifications 2+ years of experience leading security initiatives for enterprises in an information security (InfoSec) consultant. CEH (Certified Ethical Hacker), or other relevant security certifications.

Senior IT Security Engineer

Gurgaon

5 - 10 years

INR 9.0 - 19.0 Lacs P.A.

Work from Office

Full Time

Job responsibilities Lead application security efforts to ensure that security is integrated throughout the SDLC (Software Development Life Cycle) in alignment with industry best practices. Manage and configure Cloudflare, Akamai, AWS Web Application Firewalls (WAFs) to protect web applications from common threats (e.g., SQL injection, XSS) and ensure optimal performance and security. Perform static and dynamic application security assessments, including manual penetration testing, vulnerability scanning, and security code reviews. Conduct threat modelling to identify potential security risks and vulnerabilities in the application architecture and codebase. Collaborate with development teams to identify, prioritize, and mitigate security vulnerabilities in the code and environment. Integrate security tools (e.g., SAST, DAST, IAST) into the CI/CD pipeline to automate security testing. Provide expertise and guidance on secure coding practices to developers and ensure adherence to security standards and frameworks (e.g., OWASP, NIST). Develop and implement security policies and procedures for the secure design, development, and deployment of applications. Perform regular security audits and assessments to identify vulnerabilities and recommend improvements. Lead incident response activities for application-related security breaches, including analysis, remediation, and post-incident reporting. Advocate for security within the organization by conducting security awareness training and fostering a security-first culture. Stay up to date with the latest security trends, vulnerabilities, and exploits, and communicate findings to relevant stakeholders. Skills Proficient in application security assessments, including code reviews, penetration testing, and vulnerability scanning tools (e.g., Burp Suite). In-depth knowledge of secure coding practices and the ability to guide development teams in writing secure code (e.g., OWASP Top 10). Strong experience with configuring, managing, and tuning Web Application Firewalls (WAFs) to protect against common web application attacks such as SQL Injection, Cross-Site Scripting (XSS), and Cross-Site Request Forgery (CSRF). Strong experience in conducting manual penetration testing of web applications, APIs, and mobile applications. Familiarity with industry security frameworks and standards (e.g., OWASP, NIST, ISO 27001, PCI DSS). Experience integrating security into the CI/CD pipeline and working with automation tools (e.g., Jenkins, GitLab CI) to ensure continuous security testing. Ability to perform and communicate threat modelling exercises to identify potential security risks and propose solutions. Knowledge of securing cloud-based applications and environments (AWS, Azure, GCP) and understanding of cloud security best practices. Proficiency in scripting languages (e.g., Python, Bash, PowerShell) for automating security testing and reporting tasks. Knowledge of application-related incident response processes, including root cause analysis, remediation, and post-incident reporting. Relevant certifications such as CEH, OSCP, or AWS Certified Security Specialty are preferred. Qualifications 6+ years of experience in vulnerability program management and penetration testing. Prior experience as a team leads or role mentoring junior team members. AWS, CEH, OSCP, AWS Certified Security Specialty or CISSP Certifications preferred.

Customer Success Manager

Delhi NCR, Gurgaon

1 - 4 years

INR 1.0 - 6.0 Lacs P.A.

Work from Office

Full Time

Job responsibilities Develop and maintain strong relationships with customers, by doing regular health checks and becoming a trusted advisor for their needs and interests. Write Monitor and track customer usage of our products or services, identifying areas for improvement and providing recommendations. Assist Deliver ongoing training and support to customers, ensuring they have the knowledge and tools they need to achieve their goals. Implement Collaborate with internal teams to develop and implement strategies to improve customer satisfaction and retention Use Handle and resolve customer issues in a timely and efficient manner, escalating issues as needed to ensure quick resolution Contribute t Provide regular reports on customer activity and feedback to internal stakeholders, including leadership teams and product development teams. Conduct regular check-ins with customers to understand their evolving needs and ensure they are receiving exceptional services. Skills Bachelor's degree in business, engineering, or a related field. 3+ years of experience in Customer Succes/Service Experience in working with the US/International customers and time zones. Excellent communication skills, including the ability to listen actively, build rapport with customers, and explain complex concepts in simple terms Strong problem-solving and analytical skills, with the ability to identify issues and develop effective solutions. Ability to work independently and as part of a team in a fast-paced, dynamic environment. Qualifications Bachelors degree (or equivalent) in computer science. 3+ years of experience in Customer Success/Service.

Security Architect

Gurugram, Haryana, India

0 years

Not disclosed

Remote

Full Time

Job Responsibilities: Design, implement, and maintain secure cloud infrastructures across public and private cloud environments (AWS, OpenStack, Azure, GCP), ensuring the integration of best security practices and alignment with business goals. Develop and execute a comprehensive cloud security strategy that integrates security requirements into cloud architecture and development processes, focusing on continuous improvement and threat mitigation. Architect and implement robust network security solutions, including firewalls, intrusion detection systems (IDS/IPS), VPNs, and secure remote access, ensuring the confidentiality, integrity, and availability of cloud-based assets. Design, configure, and manage Web Application Firewalls (WAF) to protect web applications from external threats such as DDoS, SQL injection, cross-site scripting (XSS), and other OWASP Top 10 vulnerabilities. Conduct regular security assessments, penetration testing, and vulnerability assessments to identify and mitigate security risks in cloud environments and network infrastructure. Lead the automation of security processes, implementing infrastructure-as-code (IaC) for secure and compliant cloud deployments using tools such as Terraform and CloudFormation. Ensure compliance with industry standards and regulations (e.g., SOC 2, ISO 27001, GDPR, NIST). Establish incident response protocols for cloud environments, leading investigations and remediating security incidents across cloud and network infrastructures. Manage and integrate cloud security tools, including identity and access management (IAM), encryption solutions, cloud-native security services (e.g., AWS Guard Duty, Azure Security Centre), and third-party solutions like WAF and EDR. Provide guidance and mentorship to junior security engineers and other stakeholders on cloud security best practices, threat intelligence, and network security design. Maintain thorough documentation of cloud security architectures, configurations, incident response actions, and risk assessments. Regularly report to senior management on security posture and improvements. Stay up to date with the latest security threats, vulnerabilities, and mitigation techniques, especially for cloud security and network infrastructure. Proactively design solutions to combat emerging threats. Qualifications: 8+ years of experience leading security initiatives for enterprises in an information security (InfoSec) consultant or architect role. Prior experience as a team lead or role mentoring junior team members. AWS, CEH, OSCP, AWS Certified Security Specialty or CISSP Certifications preferred. Required Skills: Extensive experience in designing and implementing secure cloud infrastructures and services, with proficiency in one or more cloud platforms (AWS, OpenStack, Azure, Google Cloud). Deep understanding of network security concepts and practices including firewalls, VPNs, proxy servers, IDS/IPS, and network access control in cloud environments. Hands-on experience in implementing, configuring, and managing WAF solutions (e.g., AWS WAF, Azure WAF) to protect applications from external attacks, including DDoS, XSS, and SQL injections. Expertise in configuring and managing IAM policies, roles, and permissions in cloud environments to enforce least-privilege access and mitigate insider threats. Strong knowledge of security standards and frameworks such as ISO 27001, SOC 2, NIST, GDPR, and PCI-DSS, and experience ensuring compliance in cloud and network security projects. Experience with cloud-based security monitoring tools (e.g., AWS Guard Duty, Azure Sentinel) and leading incident response efforts for cloud security incidents. Experience conducting vulnerability assessments, penetration tests, and security audits to identify weaknesses and implement remediation strategies in cloud and network environments. Deep understanding of security architecture principles and designing systems with a “Security by Design” mindset to safeguard cloud and network infrastructure. Knowledge of data encryption techniques for data-at-rest and data-in-transit and securing data storage and communication in cloud environments. Ability to lead and mentor teams of security engineers, fostering collaboration across security, DevOps, and network engineering teams. Should be comfortable working with different teams and have good communication skills. About RTDS: Founded in 2010, Real Time Data Services (RTDS) is a group of companies excelling in global information technology, specializing in Cloud Computing and Cloud Telephony. We empower businesses worldwide with technologically advanced solutions that streamline operations and enhance efficiency. Being a market leader, we've catered to 10,000+ clients across the globe, consistently guaranteeing exceptional services. Our Mission: To become the forefront of Tech Global Leaders in Cloud Computing by striving towards excellence in our robust products & services, providing a competitive edge to our customers. Our Vision: Our vision is to achieve excellence through continuous improvement, innovation, and integrity, driven by a results-oriented and collaborative approach. Our Brands: AceCloud: AceCloud is a leading provider of high-performance, affordable cloud solutions for SMBs and enterprises. Its comprehensive suite of services includes: Public Cloud Private Cloud Cloud GPUs Kubernetes Infrastructure as a Service (IaaS) AWS Services Ace Cloud is working closely with AWS for the SMB and Startup verticals PAN India. We specialize in Cloud Assessment, AWS Migration, Application & Database Modernization as well as Data Analytic, Machine Learning and AI. With a strong emphasis on innovation and customer satisfaction, Ace Cloud offers single-click deployment and 24/7 human support to ensure seamless operations for its clients. Learn more: https://acecloud.ai/ Ace Cloud Hosting: Headquartered in Florida, USA, Ace Cloud Hosting is a leader in managed hosting with over 15 years of expertise in cloud-based technologies. Its services include: Accounting/Tax Application Hosting, Managed Security Services Managed IT Services and Hosted Virtual Desktop Solutions Learn More: https://www.acecloudhosting.com/ Key Highlights: Industry Experience: 15+ years in the industry serving over 8,000 clients globally with a team of 600+ employees Data Center Partners: 10+ data center partners located across the USA, UK, and India Strategic Partnerships: Microsoft Direct Partner under the CSP Program. Intuit Authorized Commercial Hosting Provider. AWS Advanced Consulting Partner with Storage & SMB Competencies VMware Enterprise Partner for Infrastructure & Desktop Virtualization solutions Accreditations and Memberships: ISO/IEC 27001:2022 Certified Registered with NASSCOM Member of the Internet Telephony Services Providers’ Association in the UK. Awards and Recognitions: Customer Service Department of the Year Stevie Award (2024) CPA Practice Advisor Readers' Choice Awards (2023) VMware Accelerating Cloud Provider Partner Award (2020) K2 Quality Award for Customer Satisfaction (2019) Great User Experience Award by FinancesOnline (2018) User Favourite Award by Accountex USA (2016) Contact Information Website: https://www.myrealdata.in Show more Show less

Customer Success Manager

Gurugram, Haryana, India

0 years

Not disclosed

On-site

Full Time

Job Responsibilities: Develop and maintain strong relationships with customers, by doing regular health checks and becoming a trusted advisor for their needs and interests. Write Monitor and track customer usage of our products or services, identifying areas for improvement and providing recommendations. Assist Deliver ongoing training and support to customers, ensuring they have the knowledge and tools they need to achieve their goals. Implement Collaborate with internal teams to develop and implement strategies to improve customer satisfaction and retention Use Handle and resolve customer issues in a timely and efficient manner, escalating issues as needed to ensure quick resolution Contribute t Provide regular reports on customer activity and feedback to internal stakeholders, including leadership teams and product development teams. Conduct regular check-ins with customers to understand their evolving needs and ensure they are receiving exceptional services. Required Skills: Bachelor's degree in business, engineering, or a related field. 3+ years of experience in Customer Succes/Service Experience in working with the US/International customers and time zones. Excellent communication skills, including the ability to listen actively, build rapport with customers, and explain complex concepts in simple terms Strong problem-solving and analytical skills, with the ability to identify issues and develop effective solutions. Ability to work independently and as part of a team in a fast-paced, dynamic environment. Qualifications: Bachelor’s degree (or equivalent) in computer science. 1+ years of experience in Customer Success/Service About RTDS: Founded in 2010, Real Time Data Services (RTDS) is a group of companies excelling in global information technology, specializing in Cloud Computing and Cloud Telephony. We empower businesses worldwide with technologically advanced solutions that streamline operations and enhance efficiency. Being a market leader, we've catered to 10,000+ clients across the globe, consistently guaranteeing exceptional services. Our Mission: To become the forefront of Tech Global Leaders in Cloud Computing by striving towards excellence in our robust products & services, providing a competitive edge to our customers. Our Vision: Our vision is to achieve excellence through continuous improvement, innovation, and integrity, driven by a results-oriented and collaborative approach. Our Brands: AceCloud: AceCloud is a leading provider of high-performance, affordable cloud solutions for SMBs and enterprises. Its comprehensive suite of services includes: Public Cloud Private Cloud Cloud GPUs Kubernetes Infrastructure as a Service (IaaS) AWS Services Ace Cloud is working closely with AWS for the SMB and Startup verticals PAN India. We specialize in Cloud Assessment, AWS Migration, Application & Database Modernization as well as Data Analytic, Machine Learning and AI. With a strong emphasis on innovation and customer satisfaction, Ace Cloud offers single-click deployment and 24/7 human support to ensure seamless operations for its clients. Learn more: https://acecloud.ai/ Ace Cloud Hosting: Headquartered in Florida, USA, Ace Cloud Hosting is a leader in managed hosting with over 15 years of expertise in cloud-based technologies. Its services include: Accounting/Tax Application Hosting, Managed Security Services Managed IT Services and Hosted Virtual Desktop Solutions Learn More: https://www.acecloudhosting.com/ Key Highlights: Industry Experience: 15+ years in the industry serving over 8,000 clients globally with a team of 600+ employees Data Center Partners: 10+ data center partners located across the USA, UK, and India Strategic Partnerships: Microsoft Direct Partner under the CSP Program. Intuit Authorized Commercial Hosting Provider. AWS Advanced Consulting Partner with Storage & SMB Competencies VMware Enterprise Partner for Infrastructure & Desktop Virtualization solutions Accreditations and Memberships: ISO/IEC 27001:2022 Certified Registered with NASSCOM Member of the Internet Telephony Services Providers’ Association in the UK. Awards and Recognitions: Customer Service Department of the Year Stevie Award (2024) CPA Practice Advisor Readers' Choice Awards (2023) VMware Accelerating Cloud Provider Partner Award (2020) K2 Quality Award for Customer Satisfaction (2019) Great User Experience Award by FinancesOnline (2018) User Favourite Award by Accountex USA (2016) Contact Information Website: https://www.myrealdata.in Show more Show less

Network Engineer

Gurugram, Haryana, India

0 years

Not disclosed

Remote

Full Time

Job Responsibilities: Configuring and monitoring firewalls, switches, and routers. Good Experience with Juniper devices. Deep knowledge of Spanning Tree, VLans, VTP Good knowledge on various tunnelling technologies e.g., VPN, GRE Upgrade, install and troubleshoot networks, networking hardware devices and software. Good experience in setting up and managing LAN and WAN environment. Knowledge of routing protocols like RIP, OSPF, VRRP, EIGRP and BGP. Maintain inventory of equipment and parts as well as documentation of vendor activities. Develop and document system standards for network devices. Willingness to work night shifts and provide backup support. Required Skills: Cloud security, firewall management, and networking infrastructure. Extensive hands-on experience with Fortigate, Palo Alto Networks, SonicWall, and Juniper SRX firewalls and security appliances. Expertise in Zscaler, OpenStack, and Neutron cloud technologies, and integration with on-premises infrastructure. Advanced knowledge of networking protocols such as IPsec VPN, GRE, MPLS, BGP, OSPF, EIGRP, and VRRP. Experience with network monitoring tools like SolarWinds, Zabbix, or equivalent platforms. Deep understanding of Layer 2 and Layer 3 switching, including Spanning Tree, VLANs, VTP, and Ethernet LAN Switching. Expertise in network services such as DNS, DHCP, IIS, FTP, and their configuration and management. Proven experience in managing Windows Servers and Linux routing configurations. Strong troubleshooting skills and ability to resolve complex issues related to firewalls, routers, and network configurations. Configure and optimize site-to-site VPNs, remote access VPNs, and IPsec VPNs for secure communications. Perform firewall upgrades, patch management, and troubleshooting for performance and security enhancements. Provide 24/7 support for critical incidents and escalations, ensuring minimal network downtime and business continuity. Mentor junior engineers and provide guidance on advanced networking concepts, security practices, and troubleshooting. Collaborate closely with cross-functional teams (Security, Infrastructure, DevOps) to implement and maintain security controls across networks and cloud environments. Qualifications Bachelor’s degree (or equivalent) in relevant field. 7+ years of experience in network engineering. CCNP (Cisco Certified Network Professional), CCDP (Cisco Certified Design Professional), or CCIE (Cisco Certified Internetwork Expert). Palo Alto Networks Certified Network Security Engineer (PCNSE). FortiGate and SonicWall certifications. Zscaler Certified Professional (ZCP) or other relevant cloud security certifications. JNCIP or equivalent Juniper certifications. CompTIA Security+, CISSP, or other industry-recognized security certifications About RTDS: Founded in 2010, Real Time Data Services (RTDS) is a group of companies excelling in global information technology, specializing in Cloud Computing and Cloud Telephony. We empower businesses worldwide with technologically advanced solutions that streamline operations and enhance efficiency. Being a market leader, we've catered to 10,000+ clients across the globe, consistently guaranteeing exceptional services. Our Mission: To become the forefront of Tech Global Leaders in Cloud Computing by striving towards excellence in our robust products & services, providing a competitive edge to our customers. Our Vision: Our vision is to achieve excellence through continuous improvement, innovation, and integrity, driven by a results-oriented and collaborative approach. Our Brands: AceCloud: AceCloud is a leading provider of high-performance, affordable cloud solutions for SMBs and enterprises. Its comprehensive suite of services includes: Public Cloud Private Cloud Cloud GPUs Kubernetes Infrastructure as a Service (IaaS) AWS Services Ace Cloud is working closely with AWS for the SMB and Startup verticals PAN India. We specialize in Cloud Assessment, AWS Migration, Application & Database Modernization as well as Data Analytic, Machine Learning and AI. With a strong emphasis on innovation and customer satisfaction, Ace Cloud offers single-click deployment and 24/7 human support to ensure seamless operations for its clients. Learn more: https://acecloud.ai/ Ace Cloud Hosting: Headquartered in Florida, USA, Ace Cloud Hosting is a leader in managed hosting with over 15 years of expertise in cloud-based technologies. Its services include: Accounting/Tax Application Hosting, Managed Security Services Managed IT Services and Hosted Virtual Desktop Solutions Learn More: https://www.acecloudhosting.com/ Key Highlights: Industry Experience: 15+ years in the industry serving over 8,000 clients globally with a team of 600+ employees Data Center Partners: 10+ data center partners located across the USA, UK, and India Strategic Partnerships: Microsoft Direct Partner under the CSP Program. Intuit Authorized Commercial Hosting Provider. AWS Advanced Consulting Partner with Storage & SMB Competencies VMware Enterprise Partner for Infrastructure & Desktop Virtualization solutions Accreditations and Memberships: ISO/IEC 27001:2022 Certified Registered with NASSCOM Member of the Internet Telephony Services Providers’ Association in the UK. Awards and Recognitions: Customer Service Department of the Year Stevie Award (2024) CPA Practice Advisor Readers' Choice Awards (2023) VMware Accelerating Cloud Provider Partner Award (2020) K2 Quality Award for Customer Satisfaction (2019) Great User Experience Award by FinancesOnline (2018) User Favourite Award by Accountex USA (2016) Contact Information Website: https://www.myrealdata.in Show more Show less

Cloud Support Engineer

Gurugram, Haryana, India

0 years

Not disclosed

On-site

Full Time

Job Responsibilities: Manage and maintain Linux servers and applications, ensuring optimal performance, availability, and security. Perform regular system updates, patches, and backups. Monitor system performance, identify issues, and implement solutions to improve efficiency. Deploy, manage, and troubleshoot cloud-based services and applications. Use cloud management tools and services to automate deployment and scaling processes. Implement and manage infrastructure as code (IaC) using tools like Terraform, Ansible, or CloudFormation Ensure the security and compliance of cloud infrastructure and Linux systems. Implement security best practices, including firewalls, intrusion detection systems, and regular security audits. Manage access controls, user permissions, and identity management. Develop and maintain automation scripts and tools using languages like Bash, Python, or Perl. Automate routine tasks and processes to improve efficiency and reduce manual intervention. Implement and manage CI/CD pipelines for automated deployment and testing. Set up and manage monitoring tools to track system performance and availability. Analyze performance data and make recommendations for improvements. Optimize resource utilization and cost management for cloud services. Create and maintain comprehensive documentation for systems, processes, and procedures. Share knowledge and best practices with team members and provide training as needed. Contribute to the development of technical documentation and knowledge base articles. Provide technical support to customers and resolve issues related to cloud infrastructure, services, and applications. Diagnose and resolve complex technical issues related to cloud services, networking, and Linux systems. Escalate unresolved issues to higher-level support or specialized teams. Work closely with other teams, developers, DevOps, Billing, Infra, InfoSec, Network, and sales to resolve issues. Coordinate with third-party vendors and service providers as needed. Participate in on-call rotations to provide 24/7 support coverage. Act as a point of contact for customers, providing timely updates and status reports. Required Skills: Strong understanding of cloud computing and virtualization technologies. Experience with scripting languages such as Bash, Python, etc. Qualifications: Bachelor’s degree in computer science, Engineering, or a related field. 2 to 4 years of hands-on experience in Linux system administration (Red Hat, Ubuntu, CentOS, etc.). About RTDS: Founded in 2010, Real Time Data Services (RTDS) is a group of companies excelling in global information technology, specializing in Cloud Computing and Cloud Telephony. We empower businesses worldwide with technologically advanced solutions that streamline operations and enhance efficiency. Being a market leader, we've catered to 10,000+ clients across the globe, consistently guaranteeing exceptional services. Our Mission: To become the forefront of Tech Global Leaders in Cloud Computing by striving towards excellence in our robust products & services, providing a competitive edge to our customers. Our Vision: Our vision is to achieve excellence through continuous improvement, innovation, and integrity, driven by a results-oriented and collaborative approach. Our Brands: AceCloud: AceCloud is a leading provider of high-performance, affordable cloud solutions for SMBs and enterprises. Its comprehensive suite of services includes: Public Cloud Private Cloud Cloud GPUs Kubernetes Infrastructure as a Service (IaaS) AWS Services Ace Cloud is working closely with AWS for the SMB and Startup verticals PAN India. We specialize in Cloud Assessment, AWS Migration, Application & Database Modernization as well as Data Analytic, Machine Learning and AI. With a strong emphasis on innovation and customer satisfaction, Ace Cloud offers single-click deployment and 24/7 human support to ensure seamless operations for its clients. Learn more: https://acecloud.ai/ Ace Cloud Hosting: Headquartered in Florida, USA, Ace Cloud Hosting is a leader in managed hosting with over 15 years of expertise in cloud-based technologies. Its services include: Accounting/Tax Application Hosting, Managed Security Services Managed IT Services and Hosted Virtual Desktop Solutions Learn More: https://www.acecloudhosting.com/ Key Highlights: Industry Experience: 15+ years in the industry serving over 8,000 clients globally with a team of 600+ employees Data Center Partners: 10+ data center partners located across the USA, UK, and India Strategic Partnerships: Microsoft Direct Partner under the CSP Program. Intuit Authorized Commercial Hosting Provider. AWS Advanced Consulting Partner with Storage & SMB Competencies VMware Enterprise Partner for Infrastructure & Desktop Virtualization solutions Accreditations and Memberships: ISO/IEC 27001:2022 Certified Registered with NASSCOM Member of the Internet Telephony Services Providers’ Association in the UK. Awards and Recognitions: Customer Service Department of the Year Stevie Award (2024) CPA Practice Advisor Readers' Choice Awards (2023) VMware Accelerating Cloud Provider Partner Award (2020) K2 Quality Award for Customer Satisfaction (2019) Great User Experience Award by FinancesOnline (2018) User Favourite Award by Accountex USA (2016) Contact Information Website: https://www.myrealdata.in Show more Show less

Backend Developer

Gurugram, Haryana, India

0 years

Not disclosed

On-site

Full Time

Job Responsibilities: Design, develop, and maintain server-side applications and APIs. Build and manage databases, data storage solutions, and caching layers. Write clean, efficient, and well-documented code. Collaborate with frontend developers to integrate user-facing elements with server-side logic. Ensure application performance, security, and scalability. Debug and troubleshoot application issues and provide timely resolutions. Implement and maintain CI/CD pipelines. Write unit and integration tests for backend services. Stay current with emerging technologies and best practices in backend development. Required Skills: Proven experience as a backend developer or similar role. Proficiency in one or more backend languages: Node.js, Python, Java. Experience with databases: PostgreSQL, MySQL, MongoDB, or similar. Familiarity with RESTful APIs and/or GraphQL. Understanding of security, authentication, and authorization protocols (OAuth, JWT). Knowledge of containerization and orchestration tools like Docker and Kubernetes is a plus. Experience with version control tools such as Git. Strong problem-solving and analytical skills. Ability to work independently and in a team environment. Qualifications: Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent practical experience). About RTDS: Founded in 2010, Real Time Data Services (RTDS) is a group of companies excelling in global information technology, specializing in Cloud Computing and Cloud Telephony. We empower businesses worldwide with technologically advanced solutions that streamline operations and enhance efficiency. Being a market leader, we've catered to 10,000+ clients across the globe, consistently guaranteeing exceptional services. Our Mission: To become the forefront of Tech Global Leaders in Cloud Computing by striving towards excellence in our robust products & services, providing a competitive edge to our customers. Our Vision: Our vision is to achieve excellence through continuous improvement, innovation, and integrity, driven by a results-oriented and collaborative approach. Our Brands: AceCloud: AceCloud is a leading provider of high-performance, affordable cloud solutions for SMBs and enterprises. Its comprehensive suite of services includes: Public Cloud Private Cloud Cloud GPUs Kubernetes Infrastructure as a Service (IaaS) AWS Services Ace Cloud is working closely with AWS for the SMB and Startup verticals PAN India. We specialize in Cloud Assessment, AWS Migration, Application & Database Modernization as well as Data Analytic, Machine Learning and AI. With a strong emphasis on innovation and customer satisfaction, Ace Cloud offers single-click deployment and 24/7 human support to ensure seamless operations for its clients. Learn more: https://acecloud.ai/ Ace Cloud Hosting: Headquartered in Florida, USA, Ace Cloud Hosting is a leader in managed hosting with over 15 years of expertise in cloud-based technologies. Its services include: Accounting/Tax Application Hosting, Managed Security Services Managed IT Services and Hosted Virtual Desktop Solutions Learn More: https://www.acecloudhosting.com/ Key Highlights: Industry Experience: 15+ years in the industry serving over 8,000 clients globally with a team of 600+ employees Data Center Partners: 10+ data center partners located across the USA, UK, and India Strategic Partnerships: Microsoft Direct Partner under the CSP Program. Intuit Authorized Commercial Hosting Provider. AWS Advanced Consulting Partner with Storage & SMB Competencies VMware Enterprise Partner for Infrastructure & Desktop Virtualization solutions Accreditations and Memberships: ISO/IEC 27001:2022 Certified Registered with NASSCOM Member of the Internet Telephony Services Providers’ Association in the UK. Awards and Recognitions: Customer Service Department of the Year Stevie Award (2024) CPA Practice Advisor Readers' Choice Awards (2023) VMware Accelerating Cloud Provider Partner Award (2020) K2 Quality Award for Customer Satisfaction (2019) Great User Experience Award by FinancesOnline (2018) User Favourite Award by Accountex USA (2016) Contact Information Website: https://www.myrealdata.in Show more Show less

DevOps Engineer

Gurugram, Haryana, India

0 years

Not disclosed

On-site

Full Time

Job Responsibilities: Design, implement, and manage CI/CD pipelines using tools like Jenkins, GitLab CI, CircleCI, etc. Build and maintain infrastructure as code (IaC) using Terraform, Ansible, or CloudFormation. Automate provisioning, scaling, and management of cloud resources (AWS, GCP, Azure). Monitor system performance and availability using tools like Prometheus, Grafana, ELK Stack, or Datadog. Ensure system security by implementing best practices for network and data protection. Manage container orchestration platforms such as Kubernetes or Docker Swarm. Collaborate with development and QA teams to optimize build, test, and deployment workflows. Maintain version control and branching strategies using Git. Troubleshoot production issues and conduct root cause analysis. Drive cost optimization and system reliability improvements. Skills Required: Proven experience in a DevOps, SRE, or Systems Engineering role. Hands-on experience with containerization and orchestration. Solid knowledge of Linux/Unix system administration. Proficient in scripting languages. Familiarity with cloud providers. Experience with infrastructure as code tools Terraform, Ansible Deep understanding of CI/CD processes and tools. Experience with monitoring/logging tools. Strong troubleshooting and problem-solving skills. Qualifications: Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent hands-on experience). About RTDS: Founded in 2010, Real Time Data Services (RTDS) is a group of companies excelling in global information technology, specializing in Cloud Computing and Cloud Telephony. We empower businesses worldwide with technologically advanced solutions that streamline operations and enhance efficiency. Being a market leader, we've catered to 10,000+ clients across the globe, consistently guaranteeing exceptional services. Our Mission: To become the forefront of Tech Global Leaders in Cloud Computing by striving towards excellence in our robust products & services, providing a competitive edge to our customers. Our Vision: Our vision is to achieve excellence through continuous improvement, innovation, and integrity, driven by a results-oriented and collaborative approach. Our Brands: AceCloud: AceCloud is a leading provider of high-performance, affordable cloud solutions for SMBs and enterprises. Its comprehensive suite of services includes: Public Cloud Private Cloud Cloud GPUs Kubernetes Infrastructure as a Service (IaaS) AWS Services Ace Cloud is working closely with AWS for the SMB and Startup verticals PAN India. We specialize in Cloud Assessment, AWS Migration, Application & Database Modernization as well as Data Analytic, Machine Learning and AI. With a strong emphasis on innovation and customer satisfaction, Ace Cloud offers single-click deployment and 24/7 human support to ensure seamless operations for its clients. Learn more: https://acecloud.ai/ Ace Cloud Hosting: Headquartered in Florida, USA, Ace Cloud Hosting is a leader in managed hosting with over 15 years of expertise in cloud-based technologies. Its services include: Accounting/Tax Application Hosting, Managed Security Services Managed IT Services and Hosted Virtual Desktop Solutions Learn More: https://www.acecloudhosting.com/ Key Highlights: Industry Experience: 15+ years in the industry serving over 8,000 clients globally with a team of 600+ employees Data Center Partners: 10+ data center partners located across the USA, UK, and India Strategic Partnerships: Microsoft Direct Partner under the CSP Program. Intuit Authorized Commercial Hosting Provider. AWS Advanced Consulting Partner with Storage & SMB Competencies VMware Enterprise Partner for Infrastructure & Desktop Virtualization solutions Accreditations and Memberships: ISO/IEC 27001:2022 Certified Registered with NASSCOM Member of the Internet Telephony Services Providers’ Association in the UK. Awards and Recognitions: Customer Service Department of the Year Stevie Award (2024) CPA Practice Advisor Readers' Choice Awards (2023) VMware Accelerating Cloud Provider Partner Award (2020) K2 Quality Award for Customer Satisfaction (2019) Great User Experience Award by FinancesOnline (2018) User Favourite Award by Accountex USA (2016) Contact Information Website: https://www.myrealdata.in Show more Show less

Full Stack Engineer

Gurugram, Haryana, India

0 years

Not disclosed

On-site

Full Time

Job Responsibilities: Design, develop, and maintain scalable web applications across the full stack. Build responsive, intuitive frontends using modern JavaScript frameworks (e.g., React, Vue, Angular). Develop and maintain backend services and RESTful/GraphQL APIs using languages like Node.js, Python, Ruby, Java Work with databases (relational and non-relational) such as PostgreSQL, MySQL, MongoDB Integrate third-party APIs and services. Collaborate with designers, product managers, and other developers to deliver high-quality features. Ensure application performance, responsiveness, and cross-platform/browser compatibility. Write clean, well-documented, and testable code. Participate in code reviews and continuous improvement initiatives. Implement DevOps best practices and CI/CD pipelines. Skills Required: Proven experience as a full stack developer or similar role. Proficiency in at least one frontend framework. Strong knowledge of one or more backend languages Solid understanding of web fundamentals: HTML, CSS, JavaScript, HTTP, REST. Experience with database design and optimization. Familiarity with Git and agile development workflows. Understanding of secure coding principles and authentication/authorization. Qualifications: Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent work experience). About RTDS: Founded in 2010, Real Time Data Services (RTDS) is a group of companies excelling in global information technology, specializing in Cloud Computing and Cloud Telephony. We empower businesses worldwide with technologically advanced solutions that streamline operations and enhance efficiency. Being a market leader, we've catered to 10,000+ clients across the globe, consistently guaranteeing exceptional services. Our Mission: To become the forefront of Tech Global Leaders in Cloud Computing by striving towards excellence in our robust products & services, providing a competitive edge to our customers. Our Vision: Our vision is to achieve excellence through continuous improvement, innovation, and integrity, driven by a results-oriented and collaborative approach. Our Brands: AceCloud: AceCloud is a leading provider of high-performance, affordable cloud solutions for SMBs and enterprises. Its comprehensive suite of services includes: Public Cloud Private Cloud Cloud GPUs Kubernetes Infrastructure as a Service (IaaS) AWS Services Ace Cloud is working closely with AWS for the SMB and Startup verticals PAN India. We specialize in Cloud Assessment, AWS Migration, Application & Database Modernization as well as Data Analytic, Machine Learning and AI. With a strong emphasis on innovation and customer satisfaction, Ace Cloud offers single-click deployment and 24/7 human support to ensure seamless operations for its clients. Learn more: https://acecloud.ai/ Ace Cloud Hosting: Headquartered in Florida, USA, Ace Cloud Hosting is a leader in managed hosting with over 15 years of expertise in cloud-based technologies. Its services include: Accounting/Tax Application Hosting, Managed Security Services Managed IT Services and Hosted Virtual Desktop Solutions Learn More: https://www.acecloudhosting.com/ Key Highlights: Industry Experience: 15+ years in the industry serving over 8,000 clients globally with a team of 600+ employees Data Center Partners: 10+ data center partners located across the USA, UK, and India Strategic Partnerships: Microsoft Direct Partner under the CSP Program. Intuit Authorized Commercial Hosting Provider. AWS Advanced Consulting Partner with Storage & SMB Competencies VMware Enterprise Partner for Infrastructure & Desktop Virtualization solutions Accreditations and Memberships: ISO/IEC 27001:2022 Certified Registered with NASSCOM Member of the Internet Telephony Services Providers’ Association in the UK. Awards and Recognitions: Customer Service Department of the Year Stevie Award (2024) CPA Practice Advisor Readers' Choice Awards (2023) VMware Accelerating Cloud Provider Partner Award (2020) K2 Quality Award for Customer Satisfaction (2019) Great User Experience Award by FinancesOnline (2018) User Favourite Award by Accountex USA (2016) Contact Information Website: https://www.myrealdata.in Show more Show less

Customer Success Manager

Gurugram

1 - 6 years

INR 3.0 - 8.0 Lacs P.A.

Work from Office

Full Time

Job responsibilities Develop and maintain strong relationships with customers, by doing regular health checks and becoming a trusted advisor for their needs and interests. Write Monitor and track customer usage of our products or services, identifying areas for improvement and providing recommendations. Assist Deliver ongoing training and support to customers, ensuring they have the knowledge and tools they need to achieve their goals. Implement Collaborate with internal teams to develop and implement strategies to improve customer satisfaction and retention Use Handle and resolve customer issues in a timely and efficient manner, escalating issues as needed to ensure quick resolution Contribute t Provide regular reports on customer activity and feedback to internal stakeholders, including leadership teams and product development teams. Conduct regular check-ins with customers to understand their evolving needs and ensure they are receiving exceptional services. Skills Bachelor's degree in business, engineering, or a related field. 3+ years of experience in Customer Succes/Service Experience in working with the US/International customers and time zones. Excellent communication skills, including the ability to listen actively, build rapport with customers, and explain complex concepts in simple terms Strong problem-solving and analytical skills, with the ability to identify issues and develop effective solutions. Ability to work independently and as part of a team in a fast-paced, dynamic environment. Qualifications Bachelors degree (or equivalent) in computer science.

Key Account Manager

Gurugram, Haryana, India

4 years

Not disclosed

On-site

Full Time

Job Responsibilities: Identify, develop, and close new business opportunities across VMware Cloud and Open source public cloud services. Manage a sales pipeline from lead qualification through closure and post-sales handover. Segment target market and develop tailored engagement strategies for mid-market enterprise customers. Understand the customer’s IT landscape, cloud maturity, pain points, and business goals to position Acecloud offerings effectively. Build and maintain strong relationships with decision-makers and influencers, including CIOs, CTOs, and cloud architects. Leverage Key Account Management principles, and KAM framework for engaging mid size and large Enterprise customers. Stay current on cloud market trends, customer demands, and competitive landscape. Collaborate with pre-sales and solution architects to align customer needs with technical solutions. Present proposals, conduct demos, and respond to RFPs/RFIs with compelling value propositions. Qualifications: An MBA from a Tier-1/2 institute is preferred. 4-10 years of experience into sales. Required Skills: Proven track record of achieving and exceeding sales targets in the mid-market segment. Strong knowledge of cloud technologies, especially VMware and open-source-based cloud platforms. Experience in hunting and creating new logos and new wins is mandatory. Familiarity with CRM tools like Salesforce, HubSpot, or Zoho. About RTDS: Founded in 2010, Real Time Data Services (RTDS) is a group of companies excelling in global information technology, specializing in Cloud Computing and Cloud Telephony. We empower businesses worldwide with technologically advanced solutions that streamline operations and enhance efficiency. Being a market leader, we've catered to 10,000+ clients across the globe, consistently guaranteeing exceptional services. Our Mission: To become the forefront of Tech Global Leaders in Cloud Computing by striving towards excellence in our robust products & services, providing a competitive edge to our customers. Our Vision: Our vision is to achieve excellence through continuous improvement, innovation, and integrity, driven by a results-oriented and collaborative approach. Our Brands: AceCloud: AceCloud is a leading provider of high-performance, affordable cloud solutions for SMBs and enterprises. Its comprehensive suite of services includes: Public Cloud Private Cloud Cloud GPUs Kubernetes Infrastructure as a Service (IaaS) AWS Services Ace Cloud is working closely with AWS for the SMB and Startup verticals PAN India. We specialize in Cloud Assessment, AWS Migration, Application & Database Modernization as well as Data Analytic, Machine Learning and AI. With a strong emphasis on innovation and customer satisfaction, Ace Cloud offers single-click deployment and 24/7 human support to ensure seamless operations for its clients. Learn more: https://acecloud.ai/ Ace Cloud Hosting: Headquartered in Florida, USA, Ace Cloud Hosting is a leader in managed hosting with over 15 years of expertise in cloud-based technologies. Its services include: Accounting/Tax Application Hosting, Managed Security Services Managed IT Services and Hosted Virtual Desktop Solutions Learn More: https://www.acecloudhosting.com/ Key Highlights: Industry Experience: 15+ years in the industry serving over 8,000 clients globally with a team of 600+ employees Data Center Partners: 10+ data center partners located across the USA, UK, and India Strategic Partnerships: Microsoft Direct Partner under the CSP Program. Intuit Authorized Commercial Hosting Provider. AWS Advanced Consulting Partner with Storage & SMB Competencies VMware Enterprise Partner for Infrastructure & Desktop Virtualization solutions Accreditations and Memberships: ISO/IEC 27001:2022 Certified Registered with NASSCOM Member of the Internet Telephony Services Providers’ Association in the UK. Awards and Recognitions: Customer Service Department of the Year Stevie Award (2024) CPA Practice Advisor Readers' Choice Awards (2023) VMware Accelerating Cloud Provider Partner Award (2020) K2 Quality Award for Customer Satisfaction (2019) Great User Experience Award by FinancesOnline (2018) User Favourite Award by Accountex USA (2016) Contact Information Website: https://www.myrealdata.in Show more Show less

Key Account Manager

Mumbai, Maharashtra, India

4 years

Not disclosed

On-site

Full Time

Job Responsibilities: Identify, develop, and close new business opportunities across VMware Cloud and Open Source public cloud services. Manage a sales pipeline from lead qualification through closure and post-sales handover. Segment target market and develop tailored engagement strategies for mid-market enterprise customers. Understand the customer’s IT landscape, cloud maturity, pain points, and business goals to position Acecloud offerings effectively. Build and maintain strong relationships with decision-makers and influencers, including CIOs, CTOs, and cloud architects. Leverage Key Account Management principles, and KAM framework for engaging mid size and large Enterprise customers. Stay current on cloud market trends, customer demands, and competitive landscape. Collaborate with pre-sales and solution architects to align customer needs with technical solutions. Present proposals, conduct demos, and respond to RFPs/RFIs with compelling value propositions. Qualifications: An MBA from a Tier-1/2 institute is preferred. 4-10 years of experience into sales. Required Skills: Proven track record of achieving and exceeding sales targets in the mid-market segment. Strong knowledge of cloud technologies, especially VMware and open-source-based cloud platforms. Experience in hunting and creating new logos and new wins is mandatory. Familiarity with CRM tools like Salesforce, HubSpot, or Zoho. About RTDS: Founded in 2010, Real Time Data Services (RTDS) is a group of companies excelling in global information technology, specializing in Cloud Computing and Cloud Telephony. We empower businesses worldwide with technologically advanced solutions that streamline operations and enhance efficiency. Being a market leader, we've catered to 10,000+ clients across the globe, consistently guaranteeing exceptional services. Our Mission: To become the forefront of Tech Global Leaders in Cloud Computing by striving towards excellence in our robust products & services, providing a competitive edge to our customers. Our Vision: Our vision is to achieve excellence through continuous improvement, innovation, and integrity, driven by a results-oriented and collaborative approach. Our Brands: AceCloud: AceCloud is a leading provider of high-performance, affordable cloud solutions for SMBs and enterprises. Its comprehensive suite of services includes: Public Cloud Private Cloud Cloud GPUs Kubernetes Infrastructure as a Service (IaaS) AWS Services Ace Cloud is working closely with AWS for the SMB and Startup verticals PAN India. We specialize in Cloud Assessment, AWS Migration, Application & Database Modernization as well as Data Analytic, Machine Learning and AI. With a strong emphasis on innovation and customer satisfaction, Ace Cloud offers single-click deployment and 24/7 human support to ensure seamless operations for its clients. Learn more: https://acecloud.ai/ Ace Cloud Hosting: Headquartered in Florida, USA, Ace Cloud Hosting is a leader in managed hosting with over 15 years of expertise in cloud-based technologies. Its services include: Accounting/Tax Application Hosting, Managed Security Services Managed IT Services and Hosted Virtual Desktop Solutions Learn More: https://www.acecloudhosting.com/ Key Highlights: Industry Experience: 15+ years in the industry serving over 8,000 clients globally with a team of 600+ employees Data Center Partners: 10+ data center partners located across the USA, UK, and India Strategic Partnerships: Microsoft Direct Partner under the CSP Program. Intuit Authorized Commercial Hosting Provider. AWS Advanced Consulting Partner with Storage & SMB Competencies VMware Enterprise Partner for Infrastructure & Desktop Virtualization solutions Accreditations and Memberships: ISO/IEC 27001:2022 Certified Registered with NASSCOM Member of the Internet Telephony Services Providers’ Association in the UK. Awards and Recognitions: Customer Service Department of the Year Stevie Award (2024) CPA Practice Advisor Readers' Choice Awards (2023) VMware Accelerating Cloud Provider Partner Award (2020) K2 Quality Award for Customer Satisfaction (2019) Great User Experience Award by FinancesOnline (2018) User Favourite Award by Accountex USA (2016) Contact Information Website: https://www.myrealdata.in Show more Show less

Senior Sales Specialist

Gurugram, Haryana, India

5 years

Not disclosed

On-site

Full Time

Job Responsibilities: Lead generation & prospecting: Identify and develop new business opportunities within the MSP/MSSP space Consultative Selling: Develop a deep understanding of Ace Cloud Hosting’s offerings to effectively pitch its value proposition to key decision-makers. Identify client pain points, conduct discovery sessions, and recommend tailored cloud and security solutions Pipeline Management: Own and manage the complete sales cycle – from qualification to closure, including RFPs and contract negotiation Partnership Development: Collaborate with IT resellers, VARs, and MSPs to drive channel-led growth Cross-functional Alignment: Work closely with pre-sales, marketing, product, and delivery teams to ensure alignment and customer satisfaction. Forecasting & Reporting: Maintain accurate sales pipelines in CRM and deliver regular performance updates to leadership Qualifications: Bachelor’s degree in computer science, Engineering, or a related field. 5-9 years of experience in IT Sales Comfortable working in a fast-paced work environment Required Skills: Proven ability to drive B2B sales cycles from prospecting to closure. Deep understanding of solution selling, especially in MSP/MSSP, Cloud, and Cybersecurity domains. Ability to build and maintain relationships with CXOs, IT Directors, MSP owners, and key decision-makers. Strong negotiation, objection handling, and deal-closing skills Familiarity with MSP/MSSP service models Proficiency with CRM platforms Working knowledge of sales enablement tools: LinkedIn Sales Navigator, ZoomInfo, Gong, etc. Experience in dealing with clients across North America Strong communication and presentation skills (written and verbal) Ability to understand regional nuances in tech buying and compliance requirements. About RTDS: Founded in 2010, Real Time Data Services (RTDS) is a group of companies excelling in global information technology, specializing in Cloud Computing and Cloud Telephony. We empower businesses worldwide with technologically advanced solutions that streamline operations and enhance efficiency. Being a market leader, we've catered to 10,000+ clients across the globe, consistently guaranteeing exceptional services. Our Mission: To become the forefront of Tech Global Leaders in Cloud Computing by striving towards excellence in our robust products & services, providing a competitive edge to our customers. Our Vision: Our vision is to achieve excellence through continuous improvement, innovation, and integrity, driven by a results-oriented and collaborative approach. Our Brands: AceCloud: AceCloud is a leading provider of high-performance, affordable cloud solutions for SMBs and enterprises. Its comprehensive suite of services includes: Public Cloud Private Cloud Cloud GPUs Kubernetes Infrastructure as a Service (IaaS) AWS Services Ace Cloud is working closely with AWS for the SMB and Startup verticals PAN India. We specialize in Cloud Assessment, AWS Migration, Application & Database Modernization as well as Data Analytic, Machine Learning and AI. With a strong emphasis on innovation and customer satisfaction, Ace Cloud offers single-click deployment and 24/7 human support to ensure seamless operations for its clients. Learn more: https://acecloud.ai/ Ace Cloud Hosting: Headquartered in Florida, USA, Ace Cloud Hosting is a leader in managed hosting with over 15 years of expertise in cloud-based technologies. Its services include: Accounting/Tax Application Hosting, Managed Security Services Managed IT Services and Hosted Virtual Desktop Solutions Learn More: https://www.acecloudhosting.com/ Key Highlights: Industry Experience: 15+ years in the industry serving over 8,000 clients globally with a team of 600+ employees Data Center Partners: 10+ data center partners located across the USA, UK, and India Strategic Partnerships: Microsoft Direct Partner under the CSP Program. Intuit Authorized Commercial Hosting Provider. AWS Advanced Consulting Partner with Storage & SMB Competencies VMware Enterprise Partner for Infrastructure & Desktop Virtualization solutions Accreditations and Memberships: ISO/IEC 27001:2022 Certified Registered with NASSCOM Member of the Internet Telephony Services Providers’ Association in the UK. Awards and Recognitions: Customer Service Department of the Year Stevie Award (2024) CPA Practice Advisor Readers' Choice Awards (2023) VMware Accelerating Cloud Provider Partner Award (2020) K2 Quality Award for Customer Satisfaction (2019) Great User Experience Award by FinancesOnline (2018) User Favourite Award by Accountex USA (2016) Contact Information Website: https://www.myrealdata.in Show more Show less

Real Time Data Services

Real Time Data Services

IT Services and IT Consulting

Gurgaon Haryana

501-1000 Employees

20 Jobs

    Key People

  • John Doe

    CEO
  • Jane Smith

    CTO

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Job Titles Overview

Customer Success Manager (3)
Security Architect (2)
Key Account Manager (2)
Cloud Sales Representative (1)