Vision Plus Support Engineer Mumbai For Core Banking domain

We are looking for Vision Plus Support Engineer who can join us immediately.

Role & responsibilities required-

Core Responsibilities

• System Monitoring & Health Checks

  : Perform daily validations and health checks across critical VisionPLUS modules such as

  CMS

  (Credit Management System),

  FAS

  (Financial Authorization System),

  TRAMS

  (Transaction Management System), and

  ITS

  .

• Incident Management (L1/L2)

  : Act as the first point of contact for technical glitches. Tasks include initial triage of user tickets, providing quick fixes, and handling escalations to L3 or development teams for complex issues.

• Batch Job Management

  : Monitor application and batch job alerts to ensure overnight processing of card transactions is completed without failure.

• Release & Patching Support

  : Coordinate with vendor and infrastructure teams for monthly release deployments, VAPT (Vulnerability Assessment and Penetration Testing) patching, and system upgrades.

• Documentation & Reporting

  : Maintain Standard Operating Procedures (SOPs) and a knowledge base for recurring issues. Prepare Root Cause Analysis (RCA) and incident reports for leadership review.

Required Skills & Experience

• Experience

  : Typically requires

  2 to 6 years

  in L1/L2 application support, preferably within banking or card-related systems.

• Technical Knowledge

  :
• Familiarity with

  VisionPLUS architecture

  and its core modules.
• Experience with mainframe technologies such as

  JCL, COBOL, and CICS

  is often highly preferred.
• Proficiency in database querying (SQL/DB2) and log analysis for troubleshooting.

• Tools

  : Experience using ITSM tools like

  ServiceNow

  or

  Remedy

  for tracking incidents.

• Certifications

  : Knowledge of

  ITIL practices

  is a standard requirement for these roles.

• Availability

  : Support roles at IndusInd Bank often require

  24/7 availability

  or shift rotations to maintain system uptime as per Service Level Agreements (SLAs).

If interested please share your resume on swapna.gupta@cloverinfotech.com along with following details:-

• Total Experience -
• Relevant experience as Vision Plus Support -
• Education Qualification -
• Current Salary-
• Expected Salary-
• Notice Period/ LWD-
• Current Location-
• Ready to work from Mumbai(Y/N)
• Ready to Work From office
• Ready for rotational Shift (Y/N) -
• Reason for Change -
• Any offer inhand (Details) –
• Availability for technical discussion (Date & Time)-

Swapna Gupta

Clover infotech Pvt Ltd., Mumbai
Email id |swapna.gupta@cloverinfotech.com

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