IT Support Specialist For R&I Applications

Provide expert IT support for R&I applications (ELN, LIMS, Lab data tools, Modeling and Simulation), ensuring their optimal performance and reliability
Troubleshoot and resolve technical issues related to R&I applications Develop and maintain up to documentations (technical, operating documents, processes, procedures ) Manage incidents and work orders ticket following specified SLA, Coordinate with IT stakeholders, partners and suppliers, Provide trainings to end-users Participate in IT transformation projects (including systems evolutions, migration of applications to new environments, upgrade processes, ) ensuring minimal disruption to operations Reporting on platform activities & KPIs You will be particularly involved in the following activities: End-user support, incidents, work-orders Users access management, Application licenses requests management Operational excellence & reporting Support service plan & maintenance Technical environments: Windows workstations, Intune, Helix, Windows servers, Databases (Oracle, SQL), Tanium, R&I applications: ELN, LIMS (Agilab, Labware), ACDLabs, Agilent Openlab, Modeling & Simulation (Abaqus, Ansys, Aspen, Moldflow, Cosmotherm, Chemdraw ) Required Skills and Experience: Proven experience in IT support, with a focus on scientific applications Knowledge of Laboratories applications is required Strong knowledge of Windows operating systems Familiarity with infrastructure landscape design and implementation Excellent troubleshooting and problem-solving skills Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams Experience with IT transformation projects is highly appreciable Knowledge of scripting languages for task management is a plus About Us Syensqo is a science company developing groundbreaking solutions that enhance the way we live, work, travel and play Inspired by the scientific councils which Ernest Solvay initiated in 1911, we bring great minds together to push the limits of science and innovation for the benefit of our customers, with a diverseglobal team of more than 13,000 associates Our solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices and health care applications Our innovation power enables us to deliver on the ambition of a circular economy and explore breakthrough technologies that advance humanity At Syensqo, we seek to promote unity and not uniformity We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, agegender, national origin, ethnicity, religion, sexual orientation, ability or identity We encourage individuals who require any assistance or accommodations to let us know to ensure a seamless application experience We are here to support you throughout the application journey and want to ensure all candi are treated equally If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply