IT Support Specialist

Were seeking a proactive and technically skilled IT Support Specialist to join our growing technology team
This individual will provide Tier 12 support for our internal users, manage identity and access workflows through Okta, and support IT operations through JIRA The ideal candi is resourceful, detail-oriented, and thrives in a fast-paced environment What you will do: Provide day-to-day technical support to employees via chat, email, and ticketing systems Manage identity and access provisioning using Okta, including onboarding, offboarding, and role-based access Triage, track, and resolve IT tickets using JIRA, ensuring timely and accurate resolution Support company hardware (primarily Mac devices; some Windows support as needed) Maintain endpoint security, system configurations, and compliance standards Assist with IT onboarding for new hires and maintain hardware inventory Collaborate with IT and Security teams to improve workflows and documentation Troubleshoot network connectivity, software, and account issues across cloud-based environment What Cowbell needs from you: Education: Bachelors degree in computer science, Cybersecurity, Information Technology, or a related field Years of Work Experience: 24 years of experience in an IT Support, Helpdesk, or Technical Support role Soft skills: Excellent troubleshooting skills across desktop and SaaS environments Strong communication and customer service skills Technical Skills: Familiarity with endpoint management tools (eg Jamf, Kandji, or Intune) Strong experience managing user accounts and groups within Okta Hands-on experience using JIRA or a similar ticketing system for IT operations Experience supporting macOS environments (Mac management, imaging, and troubleshooting) Basic scripting experience (Bash, Python) Understanding of security best practices and compliance frameworks (SOC 2, ISO 27001, etc) Experience with Google Workspace What Cowbell brings to the table: Employee equity plan Group Medical, Personal Accident and Term Life cover for all employeesprehensive wellness program, meditation app subscriptions, lunch and learn, book club much more Professional development and the opportunity to learn the ins and outs of cyber insurance, cyber security as well as continuing to build your professional skills in a team environment Equal Employment Opportunity: We are committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, agegender identity or gender expression, national origin, disability, or veteran status Cowbell is a leading innovator in cyber insurance, dedicated to empowering businesses to always deliver their intended outcomes as the cyber threat landscape evolves Guided by our core values of TRUETransparency, Resiliency, Urgency, and Empowermentwe are on a mission to be the gold standard for businesses to understand, manage, and transfer cyber risk At Cowbell, we foster a collaborative and dynamic work environment where every employee is empowered to contribute and grow We pride ourselves on our commitment to transparency and resilience, ensuring that we not only meet but exceed industry standards We are proud to be an equal opportunity employer, promoting a diverse and inclusive workplace where all voices are heard and valued Our employees enjoy competitive compensation, comprehensive benefits, and continuous opportunities for professional development Cowbell is an E-Verify employer E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9 The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS) For more information, please go to the USCIS E-Verify website For more information, please visit Cowbell Cyber does not permit the use of AI tools during any stage of our interview process By submitting your application, you agree to complete all assessments and interviews without the use of generative AI assistance