88 Jamf Jobs

Associate IT Manager - Chennai Candidate should possess strong expertise in IT asset management , network administration , Mac and JAMF administration , and ticketing system implementation . Strong communication and coordination skills are essential, as the role requires cross-functional collaboration and project leadership Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field. 79 years of relevant IT experience, including: IT asset management tools (e.g., Lansweeper, ServiceNow Asset Management). Ticketing systems implementation or administration. JAMF Pro administration and Mac endpoint management. Network administration experience with Cisco, Fortinet, or similar platforms. Strong analytical, troubleshooting, and organizational skills. Excellent interpersonal and written communication abilities. Preferred Certifications (a plus): ITIL Foundation JAMF Certified Admin Apple Certified Support Professional (ACSP) CompTIA Network+ CCNA or Microsoft Azure Administrator Associate Interested candidates can apply on [HIDDEN TEXT]

Responsibilities: * Manage IT projects from initiation to closure. * Ensure network security through regular maintenance. * Oversee Jamf implementation and management. * Lead ticket resolution process.

Seclore protects and controls digital assets to help enterprises preventdata theft and achieve compliance. Permissions and access to digital assets canbe granularly assigned and revoked, or dynamically set at the enterprise-level,including when shared with external parties. Asset discovery and automatedpolicy enforcement allow enterprises to adapt to changing security threats andregulatory requirements in real-time and at scale. You would love our tribe: If you are a risk-taker, innovator, and fearless problem solver wholoves solving challenges of data security, then this is the place for you We are seeking a proactive and technically sound Desktop Support Engineer (Night Shift) to provide end-user support for Windows and macOS devices, resolve basic networking issues, and ensure smooth IT operations during off-business hours. Here's what you will get to explore: Provide first-level support for Windows and MacBook systems, including OS issues, software installations, and patch updates. Troubleshoot and resolve hardware, peripheral, and application issues reported by users. Perform routine checks, system health monitoring, and overnight software rollouts or updates. Support VPN access, Wi-Fi connectivity, and LAN troubleshooting. Handle account-related support (password resets, profile issues, etc.) via Active Directory or MDM platforms. Document incidents, solutions, and escalate complex issues to senior IT staff as needed. Maintain and update asset inventory, and coordinate with day-shift teams for follow-ups. Ensure compliance with security protocols and SOPs during all support operations. Coordinate with global teams or external vendors for remote troubleshooting if required. We can see the next Entrepreneur At Seclore if you Strong knowledge of Windows 10/11 and macOS Monterey/Ventura. Familiarity with Microsoft Office Suite, remote support tools, and ticketing systems. Understanding of basic networking: IP configuration, DNS, DHCP, and Wi-Fi troubleshooting. Knowledge of MDM tools (e.g., Jamf, Intune) and remote desktop tools. Excellent written and verbal communication skills. Are tech agnostic, think innovatively and take calculated risk Why do we call SecloritesEntrepreneurs not Employees We value and support those who take the initiative andcalculate risks. We have an attitude of a problem solver and an aptitude that is techagnostic. You get to work with the smartest minds in the business.

Key Responsibilities: Desktop Hardware & Software Management: Administer, configure, and support desktop systems (laptops, desktops, thin clients) for users, ensuring they are set up and ready for use. Install, configure, and maintain operating systems (e.g., Windows , macOS ) and software applications across all desktop devices. Manage software installations, updates, and patch management for operating systems and software applications, ensuring they comply with security standards. Support the rollout of new hardware and software systems, including system imaging, configuration, and deployment. End-User Support: Provide tier 1/2 support for end-user issues related to desktop systems, software, network connectivity, and peripherals. Troubleshoot and resolve desktop-related issues related to hardware, software, and network connectivity, ensuring minimal disruption to end users. Provide user training on software usage, best practices, and troubleshooting techniques to enhance end-user productivity. Device & User Management: Administer Active Directory and other user management tools to ensure proper user provisioning , authentication , and access control for desktop systems. Manage user desktop configurations, including security settings, group policies, and network drives. Monitor user desktop systems for performance, ensuring they are running optimally and securely. Provide support for mobile device management (MDM) solutions, ensuring secure access for mobile and remote users. Security & Compliance: Ensure that desktops are configured to meet security requirements , including antivirus/antimalware software, firewall settings , and OS-level security policies . Ensure desktops are compliant with corporate security policies , including data encryption , password policies , and multi-factor authentication (MFA). Monitor desktop systems for vulnerabilities and apply patches and updates as necessary to protect against security breaches. Support remote desktop access and VPN services to ensure secure, reliable connections for remote workers. Incident & Problem Management: Track, manage, and resolve support tickets related to desktop hardware, software, and network issues in accordance with SLAs (Service Level Agreements). Identify recurring desktop-related issues and work with the infrastructure and development teams to implement long-term solutions. Maintain a knowledge base of common issues and resolutions to improve efficiency in troubleshooting and resolution. Configuration & Automation: Use SCCM (System Center Configuration Manager) or other automation tools to deploy software updates, patches, and configuration changes to desktops across the organization. Assist in creating system images for rapid deployment of desktop devices, ensuring consistency and security. Support configuration management tools to automate and manage desktop deployments, ensuring they meet company standards. Documentation & Reporting: Maintain up-to-date documentation for desktop systems, including inventory management, configurations, support procedures, and troubleshooting guides. Prepare regular reports on desktop system performance, incident trends, and user satisfaction for management review. Document all desktop configuration changes, software installations, and system issues to ensure proper change management procedures are followed. Collaboration and Vendor Management: Work closely with the IT infrastructure team to ensure proper desktop integration with networking, server, and cloud systems. Collaborate with third-party vendors for hardware and software support, ensuring effective resolution of issues and timely updates. Ensure the timely procurement of desktop hardware, peripherals, and accessories in accordance with business needs. Required Qualifications: Bachelor's degree in Information Technology , Computer Science , or a related field. 2+ years of experience in desktop support , desktop management , or IT infrastructure services . Strong understanding of desktop operating systems (e.g., Windows 10/11 , macOS , Linux ). Experience with desktop management tools like SCCM , JAMF , or MDM solutions for device and software management. Hands-on experience with Active Directory , Group Policy , and user management . Familiarity with remote desktop services , VPNs , and cloud desktop solutions . Knowledge of desktop security best practices , including data encryption , antivirus software , and patch management .

As a Desktop Support Technician at Tesla, you will play a crucial role in providing technical support for end-users, ensuring the smooth operation of Teslas IT infrastructure. Your primary responsibilities will include troubleshooting and resolving endpoint issues, installing and supporting systems, and contributing to the day-to-day operations to facilitate Teslas global IT initiatives. You will be expected to deliver technical support for desktop applications, telephones, printers, computer hardware, mobile devices, and AV systems through phone, ticketing system, and onsite support. Your expertise in Windows and MAC environments will be essential in diagnosing and resolving computer and network issues promptly. Additionally, you will provide support for field personnel's remote communications and connectivity needs. Your role will also involve basic administration of phone systems, participation in on-call activities, and following escalation processes to ensure 24/7 support on weekdays and weekends. You will be required to exercise independent judgment, organize workflow efficiently, and stay updated on relevant policies, procedures, and products. To excel in this role, you should possess strong troubleshooting skills for PCs, workstations, laptops, and have a comprehensive understanding of Windows and OS X environments. Experience with Avaya VOIP hardware/software, ticket-based systems, IP networks, and computer imaging tools like MS SCCM/Jamf will be advantageous. Your familiarity with remote customer support, wireless configurations, and services like Backups, Active Directory, and O365 will be beneficial in fulfilling your responsibilities effectively. Furthermore, your knowledge of AV system support, excellent communication skills in English and local languages, and exceptional customer service abilities will be key in providing top-notch support to end-users. A general understanding of server computing, networking, phone setup-support, storage, virtualization, and business applications will also be valuable in your role. At Tesla, we are committed to inclusivity and providing accommodations for individuals with disabilities. If you require any accommodations during the interview process, please inform your recruiter. Join Tesla's dynamic IT Operations team in India and contribute to the advancement of cutting-edge technology in a fast-paced corporate environment.,

A day in the life of an Infoscion involves ensuring effective Design, Development, Validation, and Support activities to meet client satisfaction in the technology domain. Your role includes gathering requirements, understanding client needs, translating them into system requirements, and estimating work requirements accurately. You will contribute significantly to building efficient programs and systems to aid clients in their digital transformation journey. Key Responsibilities: - Knowledge of design principles and architecture fundamentals - Understanding of performance engineering - Familiarity with quality processes and estimation techniques - Basic understanding of project domains - Ability to translate requirements into system specifications - Proficiency in designing and coding complex programs - Writing test cases and scenarios based on specifications - Good grasp of SDLC and agile methodologies - Awareness of latest technologies and trends - Logical thinking, problem-solving skills, and collaboration abilities Technical Requirements: - Mobile Device Management with Intune, Airwatch, SOTI, JAMF Preferred Skills: - Mobile Device Management - ALL - Intune - MobiControl SOTI - Airwatch,

Job Description As a Technical Support Engineer at 42Gears, you will play a pivotal role in guaranteeing client satisfaction through prompt and efficient technical assistance. Roles and responsibilities: Handle incoming support calls, emails, and chat messages from clients encountering technical issues. Diagnose and troubleshoot technical issues associated with our unified endpoint management product. Provide clear, step-by-step guidance and solutions to clients, ensuring a positive and constructive customer experience. Escalate intricate technical issues to the appropriate internal teams for resolution. Collaborate seamlessly with cross-functional teams to ensure timely and effective problem resolution. Document and meticulously track support issues to contribute to a comprehensive knowledge base. Stay abreast of the latest features and updates on our unified endpoint management product. Conduct product training sessions for clients and internal teams as required. Communicate effectively with clients, keeping them informed of the status of their support requests. Uphold a high level of customer satisfaction through professional and courteous communication. Requirements: Bachelors degree in a relevant technical field or equivalent practical experience. Demonstrated experience in technical support or a comparable customer-facing role. Proficient troubleshooting and problem-solving skills. Effective communication and interpersonal abilities. Ability to work both independently and collaboratively in a fast-paced environment. Previous experience in a SaaS environment and a strong understanding of UEM and related technologies are advantageous. Additional Mandatory Requirements: Availability to handle customer support through various channels, including calls, emails, and chats. Ability to work from the office. Willingness to work in rotational shifts covering a 24/7 operation. In summary, we are looking for a dedicated Technical Support Engineer who not only possesses the required technical skills but also excels in communication, collaboration, and ensuring a positive customer experience in the context of 42Gears' unified endpoint management product. Preferred candidate profile: Experience in MDM ( Intune, Jamf, Airwatch, etc ) Willing to work on Rotational Shifts.

As a member of the American Airlines Tech Hub team in Hyderabad, India, you will have the opportunity to be part of a dynamic and tech-driven environment dedicated to innovation and excellence in the travel industry. Your role in the Mobility Domain will involve providing engineering solutions for iOS/iPadOS and Android platforms, deploying mobile applications, conducting root cause analysis, defining test suites, and evaluating potential attack surfaces. You will play a crucial role in ensuring that mobile devices function efficiently, reliably, and securely, contributing to a more reliable and profitable airline. To be successful in this role, you will need a Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems, or a related technical discipline, along with at least 1 year of experience designing and implementing large-scale solutions in production environments. Proficiency in mobile OS, hardware, networking, security protocols, Sysdiagnose Logs, source control tools like GitHub and Azure DevOps, CICD tools such as GitHub Actions and Azure DevOps, cloud providers like Azure and AWS, and certifications like Jamf 200 and SOTI MobiControl Support Technician will be essential. Additionally, you should have a strong understanding of object-oriented design techniques, Agile methodologies, DevOps Toolchain methodologies, and the ability to effectively communicate with all levels within the organization. At American Airlines, you will have the opportunity to grow both personally and professionally as you contribute to the success of the largest airline in the world. Join us in shaping the future of travel and experience the excitement of being at the forefront of technological innovation. Feel free to be yourself and make a meaningful impact as we care for people on life's journey.,

You will be a part of American Airlines family where you will have the opportunity to grow your expertise and become the best version of yourself. By joining a diverse and high-performing team dedicated to technical excellence, you will focus on delivering unrivaled digital products that drive a more reliable and profitable airline. As a member of the Mobility Domain team, you will be responsible for providing solutions engineering for iOS/iPadOS and Android platforms. This includes deploying mobile applications through private App store, .ipa or Play Store and .apk, conducting root cause analysis, defining test suites for latency and availability, evaluating potential attack surfaces, and ensuring reuse is a first-class consideration in all team implementations. You will also observe the environment for opportunities to introduce new approaches to problems. To be successful in this role, you must have a Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training. Additionally, you should have at least 1 year of experience designing, developing, and implementing large-scale solutions in production environments. Proficiency with technologies such as mobile OS, hardware, networking, security protocols, Sysdiagnose Logs, GitHub, Azure DevOps, Azure and AWS Cloud Providers, Jamf 200 and/or SOTI MobiControl Support Technician Certifications, object-oriented design techniques, Agile methodologies, and DevOps Toolchain methodologies is required. Effective verbal and written communication skills are essential for this role, as you will be required to communicate with all levels within the organization. You should also have the physical ability necessary to safely and successfully perform the essential functions of the position, with or without any legally required reasonable accommodations that do not pose an undue hardship. If you are ready to contribute to the success of the largest airline in the world and care for people on life's journey, American Airlines welcomes you to be yourself and make a meaningful impact.,

As a candidate for the RDS JD position at Birlasoft, you will play a crucial role in managing computer systems, applications, and mobile devices. Your responsibilities will include installing, configuring, and maintaining these systems to ensure optimal performance and security measures. You will also be tasked with developing solutions to enhance the end-user computing experience and providing technical support to users in utilizing computer equipment and software effectively. In addition to managing the desktop environment, including updates and patches, you will collaborate with IT teams and vendors to address complex technical issues. It will be essential for you to adhere to company IT policies and security protocols while designing and implementing MacOS environments. Troubleshooting and resolving hardware, software, and network issues specific to Mac systems will also be part of your daily tasks. Furthermore, you will administer and manage Apple devices using Mobile Device Management tools like Jamf or Intune. Deploying software updates, patches, and security configurations across Mac devices will be crucial, along with providing technical support and training to end users for Mac systems and applications. Collaboration with cross-functional IT teams to integrate Mac devices with existing systems and workflows is also expected. Your role will involve providing advanced technical support for end-user computing devices, including desktops, laptops, mobile devices, and peripherals. Managing device configurations, updates, and security policies using tools like SCCM, Intune, or similar endpoint management systems will be part of your routine. You will also support onboarding and offboarding processes, including account setup and device deployment, while collaborating with Level 1 support teams for issue escalation and resolution. Moreover, your familiarity with networking fundamentals, including VPN, firewalls, and identity services such as Active Directory, Azure AD, or other IAM platforms will be beneficial. Your knowledge of Single Sign-On, Multi-Factor Authentication, and password management systems, along with troubleshooting access control and user authentication issues, will be essential in this role. Experience with directory services like Active Directory and cloud-based identity solutions such as Azure AD and AWS IAM will also be valuable. In summary, as the RDS JD - English, Portuguese, Spanish at Birlasoft, you will be at the forefront of managing and optimizing computer systems and applications to ensure a seamless end-user computing experience. Your technical expertise and collaborative skills will be instrumental in resolving complex technical issues and enhancing the overall IT environment for the organization.,

As a Mobile Device Management (MDM) Specialist with 10 years of experience in Microsoft Intune, you will be responsible for providing advanced troubleshooting, policy design, and strategic implementation of mobile and endpoint management solutions across the enterprise. Your role will involve managing device enrollment, compliance policies, conditional access, and application deployment for Windows, iOS, Android, and macOS devices. Your key responsibilities will include: - Providing L3 support for Microsoft Intune and related MDM technologies - Designing, implementing, and maintaining Intune policies - Troubleshooting complex issues related to device configuration, app deployment, and user access - Collaborating with security and infrastructure teams to ensure secure device management - Monitoring and optimizing Intune performance, reporting, and analytics - Leading Intune migration projects and contributing to enterprise mobility strategy - Documenting technical procedures, configurations, and best practices - Mentoring L1 and L2 support teams and providing knowledge transfer In addition to your expertise in Microsoft Intune, you should have experience with Microsoft Endpoint Manager SCCM integration, co-management, and familiarity with Apple Business Manager, Android Enterprise, and Windows Autopilot. Excellent problem-solving, communication, and documentation skills are essential for this role. Relevant certifications such as Microsoft Certified Endpoint Administrator Associate would be a plus. Preferred skills include experience with Symantec Endpoint Protection, JAMF, Microsoft Security Essentials, iOS development platform, and other leading MDM products. Your in-depth knowledge and hands-on experience in MDM, EMM, and Intune will be critical in ensuring the effective management of mobile devices and endpoints within the organization.,

Ascentt is at the forefront of developing advanced data analytics & AI/ML solutions for prominent automotive and manufacturing companies worldwide. We specialize in transforming enterprise data into real-time decisions through cutting-edge machine learning and GenAI technologies. Our dedicated team tackles complex engineering challenges on a large scale, delivering tangible impacts across various industries. If you are a passionate innovator, we invite you to join us in shaping the future of industrial intelligence. We are looking for a proficient IT Asset Manager to take charge of the lifecycle management of IT hardware and software assets, with a primary focus on company-issued laptops (Windows and Mac). In this role, you will be responsible for maintaining precise inventory records, ensuring prompt software updates and patching, and establishing centralized management practices to uphold compliance, security, and operational efficiency. Responsibilities: Asset Lifecycle Management: - Maintain up-to-date records of IT assets, including assignment, location, lifecycle status, and warranty information. - Supervise the procurement, deployment, maintenance, and decommissioning of laptops and peripherals. - Implement and uphold policies governing hardware and software asset usage. Software Update & Patch Management: - Administer centralized software deployment and patching using tools like Microsoft Intune, Jamf, or similar solutions. - Ensure regular updates, security patches, and compliance on Windows and macOS endpoints. - Monitor and report patch compliance status and rectify non-compliant systems. Endpoint Configuration & Compliance: - Define and enforce standard operating environments (SOE) for Windows and Mac devices. - Apply configuration policies, security baselines, and MDM (Mobile Device Management) practices. - Provide support for remote device setup, configuration, and management. Vendor & License Management: - Track and manage software licenses to ensure compliance with vendor agreements. - Collaborate with procurement for license renewals and hardware acquisitions. - Engage with vendors and support teams to address escalated issues or warranty claims. Reporting & Auditing: - Generate routine reports on asset inventory, license utilization, and patch compliance. - Prepare for and assist in internal or external IT audits. - Identify opportunities for cost optimization and risk mitigation. Qualifications: - Bachelor's degree in Information Technology, Computer Science, or a related field. - Minimum 4 years of experience in IT asset management or endpoint management. - Proficiency in tools such as Microsoft Intune, Jamf, SCCM, or equivalent platforms. - Sound knowledge of Windows and macOS administration, patching, and configuration management. - Familiarity with ITIL practices and asset lifecycle frameworks. - Strong organizational, analytical, and communication skills. Preferred Skills: - ITIL or relevant certification (e.g., CSAM, CHAMP). - Experience with automated software deployment solutions. - Understanding of cybersecurity principles and endpoint protection tools.,

R-102624 ServiceNow Sr Developer ITAM, CMDB & ITSM1 Key Responsibilities Technical Lead in implementing ServiceNow HAM Pro and SAM Pro modules along with CMDB, Discovery, Integrations, Model Management, lifecycle processes, normalization, workspace enablement, etc. Leading a team of other ServiceNow developers/administrators, guiding and mentoring junior team members, and developing solutions across the full suite of ServiceNow offeringsIT Asset Management (HAM Pro, SAM Pro), IT Service Management (ITSM Pro and CMDB), Planning, and implementing solutions for new features, capabilities, and system integrations with ServiceNow to address key user and/or system requirements. Following leading/best practices for configuring, enhancing, and maintaining ServiceNow platform implementations across multiple ServiceNow modules including IT Asset Management (HAM Pro, SAM Pro), IT Service Management (ITSM Pro and CMDB), Developing solutions across the ServiceNow platform to utilize automation and integration capabilities of ServiceNow, focused on leveraging business services using out of the box capabilities. Participate or Lead weekly meetings with clients to discuss their needs and ensure current work assigned to team is progressing Present, educate and persuade clients on best practices as it pertains to their ServiceNow environment Coordinate with Subject Matter Experts for requests from clients when needed Develop and execute ServiceNow roadmaps as defined and approved by the platform owner. Document development, configuration and technical details & prepare training material Required Experience / Skills ServiceNow CIS-HAM Certification ServiceNow CIS- ITSM Certification ServiceNow CIS-SAM Certification ServiceNow CSA Certification ServiceNow CMDB MicroCerts Java Script - 4+ Years Additional Preferred Skills: Use of ServiceNow HAM Pro and/or SAM Pro in day to day roles Additional ServiceNow Certifications Flow designer Business rules Script includes GlideRecord and how to build efficient queries Client scripting vs Server side AJAX GlideRecord and how to build efficient queries Previous experience with MS SCCM/Intune Previous experience with JAMF Previous experience with Tanium ITIL V3 or V4 Foundations Certification Strong understanding of ITSM Strong Understanding of Hardware Asset Management processes Strong Understanding of Software Asset Management Processes Strong Understanding of Procurement processes and how they create/update assets Previous experience with ServiceNow CMDB Previous experience with ServiceNow CSDM IAITAM CAMP, CHAMP, or CSAM certification Agile Scrum and/or Kanban experience

Responsibilities: Hands-on Working experience of Intune, Application Packaging, Mobile Device Management, Image Management, Apple Device Management, Software distribution / Patching using SCCM, Digital Workplace Cloud management (Intune, Workspace 1, Jamf,) Good technical knowledge of DEX U/X Delivery(Nexthink, 1E Tachyon, Aternity), RPA Automation, ServiceNow Automation, Digital Workspace Orchestration and System Integration, scripting and using the same to automate the workload. Should be able to manage a team size of 20-30 Engineer. Good executive presence, ability to present and converse with senior leadership, C-Suite. Participate actively in the technology roadmap planning, leveraging input from Nexthink and other DEX data sources. retrieve, process, and analyze large amounts of DEX data to identify patterns which help organization to proactively resolve User experience issue. Requirements: Proven track record driving DWS team across an enterprise globally. Drive DEX outcomes, preferably with Nexthink. Strong understand of Enterprise IT, End User Services, PC, Mac, and Application workloads. Experience in UI/UX development, or the UI/UX feedback cycle. Experience Data Analysis, Data Modeling, and Data Gathering Processes. Strong motivation for complex challenges and learning new technologies. Mandatory Skills: EMM Intune. Experience: >10 YEARS.

EUC Architect Your Team CIS Your day at work will be like (Roles & Responsibilities) Strong experience and expertise in Plan, Design and Implement End User Computing Device Management Platforms especially Intune and SCCM for small and large environments. Strong experience and expertise in Plan, Design and Implement AD GPOs required for end-user platform Configure SCCM for Imaging, Deployment and Patch Management . Creating and Deploying Windows 10 using WAIK/ Windows ADK with MDT, Windows Deployment Services, SCCM Knowledge and troubleshooting experience of Lite-Touch, Zero-touch Deployments, WDS/PXE Issues, Sysprep tool, WinPE Experience in Implementation of Windows 10 provisioning using Windows Autopilot Knowledge on Intune Management Knowledge of hardware components and driver integration Knowledge in application packaging, assessment, compatibility testing and virtualization in tools like Admin Studio. ORKA/APP-v etc. Design agreed standard operating environment Software Configurations for managed Hardware based on specified functional requirements and the image management procedure. Build standard operating environment Software Configurations that reflect agreed functional needs and specifications based on the operating environment design Responsible for Deploying Images and also for Trouble shooting Knowledge in VB Scripting, Batch Scripting and PowerShell Scripting (.Bat/.Cmd). Should have good knowledge in MSI Tables. Good knowledge on Windows Installer technology. Knowledge about other sequencing tools (3rd party) such as Admin studio for automation will be an added advantage. Hands on experience in handling Windows 10 Devices as MDM Hands on experience in managing Windows 10 Devices with co-management Experience in Windows Autopilot services setup and deployment This job might be for you if you have the following skills (Skills, Experience) 15 - 18 years exp Practical experience delivering Microsoft Infrastructure Solutions with an emphasis on SCCM & Intune design and implementation Diverse technical background with experience in various industries, roles, platforms, architectures, packages and technologies Proven track record in core skills for Microsoft Infrastructure Solutions, centring around customer, project and client/staff deliverables You will stand out if you have the following (Good to have) JAMF WorkspaceO Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: Desktop Support. Experience: 8-10 Years. >

Your Role Administer and maintain the JAMF Pro environment, including configuration of policies, profiles, and scripts for effective Apple device management. Oversee the enrollment and configuration of Apple devices using JAMF Pro, ensuring compliance with organizational standards. Manage deployment of software and updates to Apple devices via JAMF Pro, ensuring timely and accurate installations. Implement and manage security policies including encryption, password policies, and compliance monitoring to meet organizational security standards. Provide technical support for Apple device management issues, including troubleshooting enrollment, configuration, and deployment problems. Your Profile 5 to 10 years of hands-on experience in JAMF Pro administration and Apple device management. Strong understanding of macOS and iOS platforms, including device enrollment, configuration, and software deployment. Proficiency in scripting languages such as Bash or Python for automation within JAMF. In-depth knowledge of Apple security standards, encryption, and compliance monitoring. Experience integrating JAMF Pro with enterprise IT systems and tools. What will you love working at Capgemini Work on enterprise-scale Apple device infrastructure, supporting critical systems for global clients across industries. Expand your expertise in JAMF Pro, macOS/iOS management, and enterprise security while working with the latest Apple technologies. Clear career progression paths from device management to architecture, consulting, and leadership roles. Be part of high-impact projects that ensure performance, security, and reliability for Fortune 500 clients.

JAMF Administration: Understanding of JAMF tool and its layout. Experience supporting macOS in IT infrastructure function. Knowledge of Apple hardware architecture and typical desktop and iOS applications. Administration of JAMF Pro cloud tenant. Creating packages for applications to deploy on systems globally. Knowledge of JAMF Pro policy and profile works. Workspace ONE Administration: Experience with VMware Workspace ONE for managing applications on smartphones, tablets, and laptops. Conditional access policy enforcement combining identity and mobility management. Enterprise Mobility Management with VMware AirWatch, integrating mobile devices into a management framework including security, identity, application, and content management

Role & responsibilities : * Provide First-Level Support: * Respond to user inquiries via phone, email, chat, or ticketing system in a timely and professional manner. * Log and track all support requests, ensuring accurate and detailed documentation. * Prioritize and manage support tickets based on severity and impact. * iOS Device Support: * Troubleshoot issues related to iOS devices, including setup, configuration, connectivity, and application issues. * Assist users with iOS updates, backups, and data recovery. * Support mobile device management (MDM) systems and policies. * Troubleshoot issues related to Apple ID, iCloud, and other Apple services. * macOS Support: * Troubleshoot hardware and software issues on macOS systems. * Assist with macOS installations, upgrades, and configuration. * Support common macOS applications, including productivity suites (e.g., Pages, Numbers, Keynote), email clients, and web browsers. * Troubleshoot network connectivity issues, including Wi-Fi and Ethernet. * Support peripheral devices such as printers, scanners, and external drives. * Software and Application Support: * Provide support for common applications used on iOS and macOS. * Assist with software installations, updates, and troubleshooting. * Troubleshoot compatibility issues between hardware and software. * Hardware Support: * Diagnose and resolve hardware issues related to iOS and macOS devices. * Coordinate hardware repairs or replacements with vendors as needed. * Assist with the setup and configuration of new hardware. * Knowledge Management: * Create and maintain knowledge base articles and documentation for common issues and solutions. * Stay up-to-date with the latest Apple technologies and best practices. * Contribute to the improvement of support processes and procedures. * Customer Service: * Provide excellent customer service and maintain a positive attitude. * Communicate technical information clearly and concisely to non-technical users. * Escalate complex issues to higher-level support teams as needed. * MDM Support: * Work with mobile device management systems, to enroll, configure, and troubleshoot Windows, iOS and macOS devices. * Enforce security policies, and deploy applications via MDM. Required Skills and Qualifications: * Proven experience in a service desk or technical support role. * Strong knowledge of Windows, macOS and iOS operating systems and hardware. * Familiarity with Windows and Apple applications and services. * Experience with mobile device management (MDM) systems (e.g., Jamf, Intune) is highly desirable. * Excellent troubleshooting and problem-solving skills. * Strong communication and customer service skills. * Ability to work independently and as part of a team. * Ability to prioritize and manage multiple tasks. * Certifications related to Apple technologies (e.g., Apple Certified Support Professional) are a plus. * Basic networking knowledge. * Ability to learn new technology quickly. Preferred Qualifications: * Bachelor's degree in Information Technology or a related field. * Experience with scripting or automation tools. * Experience supporting a diverse range of users. * ITIL framework knowledge Preferred candidate profile

At Tide, we are dedicated to building a business management platform that is tailored to save time and money for small businesses. We offer our members not only business accounts and banking services, but also a wide range of administrative solutions that are interconnected, spanning from invoicing to accounting. Since our launch in 2017, Tide has grown to serve over 1 million small businesses globally, catering to SMEs in the UK, India, and Germany. With our headquarters located in central London, and additional offices in Sofia, Hyderabad, Delhi, Berlin, and Belgrade, we are a team of over 2,000 employees. Tide is committed to continuous growth, constantly exploring new products and markets, and seeking individuals who are passionate and driven to join us in our mission to empower small businesses, helping them save time and money. The Information Technology (IT) team at Tide serves as the backbone of our organization, ensuring the seamless and secure operation of our technology infrastructure. Our mission revolves around empowering employees through the provision of reliable and innovative IT solutions that enhance their efficiency in achieving their goals. We are dedicated to upholding a robust and secure IT infrastructure, proactively addressing technical challenges, and delivering exceptional support to cultivate a digitally driven and collaborative work environment. As the IT Workplace Operations Lead, your role will encompass guaranteeing a seamless, secure, and scalable IT experience for our global and hybrid workforce. This position requires a blend of hands-on technical execution and strategic leadership. You will play a pivotal role in guiding a high-performing team that offers support to our employees across various locations. Your responsibilities will include leading and managing IT operations for both in-office and remote teams, overseeing IT service management processes, mentoring and developing the IT Operations team, managing IT infrastructure and endpoint systems, ensuring seamless employee experience, collaborating with cross-functional teams, driving automation and process efficiency, owning reporting and performance tracking, and ensuring compliance with company policies and security protocols. To excel in this role, you should possess a proven track record of leading IT Operations, experience in implementing ITIL-based processes, expertise in modern IT tools, proficiency in driving automation initiatives, the ability to balance operational demands with strategic improvements, strong communication skills, and a passion for enabling productivity and scalability through strong IT foundations. Tide is an inclusive environment where diversity is celebrated, and everyone's voice is valued. We are united as One Team, working together transparently to achieve our goals. Your personal data will be handled in accordance with Tide's Recruitment Privacy Notice for recruitment purposes.,

Dear Professional, We are excited to present a unique opportunity at Cognizant, a leading IT firm renowned for fostering growth and innovation. We are seeking talented professionals with 5- 10 years of experience in Workspace One, JAMF to join our dynamic team. Your expertise in these areas is highly sought after, and we believe your contributions will be instrumental in driving our projects to new heights. We offer a collaborative environment where your skills will be valued and nurtured. To proceed to the next step of the recruitment process, please provide us with the following details. Please share below details (Mandatory) : Full Name(As per Pan card): Contact number: Email: Current Location: Interested Locations: Total Years of experience: Relevant years of experience6 Current company: Notice period: NP negotiable: if yes how many days they can negotiate? : If you are Serving any Notice period Means please mention Last date of Working: Current CTC- Expected CTC- Availability for interview on Weekdays ? Highest Qualification? JD: Job Description for Workspace ONE & JAMF Experience Candidate with Intune Experience Primary Skill: JAMF Secondary Skill: Workspace ONE Optional : Intune ( Added value) Responsibilities: Managing Endpoint Devices: Responsible for managing Windows, Mac, and iOS devices for patching and vulnerability management, detection, and response (VMDR) to effectively identify, assess, and mitigate security risks JAMF Administration: Understanding of JAMF tool and its layout. Experience supporting macOS in IT infrastructure function. Knowledge of Apple hardware architecture and typical desktop and iOS applications. Administration of JAMF Pro cloud tenant. Creating packages for applications to deploy on systems globally. Knowledge of JAMF Pro policy and profile works. Workspace ONE Administration: Experience with VMware Workspace ONE for managing applications on smartphones, tablets, and laptops. Conditional access policy enforcement combining identity and mobility management. Enterprise Mobility Management with VMware AirWatch, integrating mobile devices into a management framework including security, identity, application, and content management

Key Responsibilities: Desktop Hardware & Software Management: Administer, configure, and support desktop systems (laptops, desktops, thin clients) for users, ensuring they are set up and ready for use. Install, configure, and maintain operating systems (e.g., Windows , macOS ) and software applications across all desktop devices. Manage software installations, updates, and patch management for operating systems and software applications, ensuring they comply with security standards. Support the rollout of new hardware and software systems, including system imaging, configuration, and deployment. End-User Support: Provide tier 1/2 support for end-user issues related to desktop systems, software, network connectivity, and peripherals. Troubleshoot and resolve desktop-related issues related to hardware, software, and network connectivity, ensuring minimal disruption to end users. Provide user training on software usage, best practices, and troubleshooting techniques to enhance end-user productivity. Device & User Management: Administer Active Directory and other user management tools to ensure proper user provisioning , authentication , and access control for desktop systems. Manage user desktop configurations, including security settings, group policies, and network drives. Monitor user desktop systems for performance, ensuring they are running optimally and securely. Provide support for mobile device management (MDM) solutions, ensuring secure access for mobile and remote users. Security & Compliance: Ensure that desktops are configured to meet security requirements , including antivirus/antimalware software, firewall settings , and OS-level security policies . Ensure desktops are compliant with corporate security policies , including data encryption , password policies , and multi-factor authentication (MFA). Monitor desktop systems for vulnerabilities and apply patches and updates as necessary to protect against security breaches. Support remote desktop access and VPN services to ensure secure, reliable connections for remote workers. Incident & Problem Management: Track, manage, and resolve support tickets related to desktop hardware, software, and network issues in accordance with SLAs (Service Level Agreements). Identify recurring desktop-related issues and work with the infrastructure and development teams to implement long-term solutions. Maintain a knowledge base of common issues and resolutions to improve efficiency in troubleshooting and resolution. Configuration & Automation: Use SCCM (System Center Configuration Manager) or other automation tools to deploy software updates, patches, and configuration changes to desktops across the organization. Assist in creating system images for rapid deployment of desktop devices, ensuring consistency and security. Support configuration management tools to automate and manage desktop deployments, ensuring they meet company standards. Documentation & Reporting: Maintain up-to-date documentation for desktop systems, including inventory management, configurations, support procedures, and troubleshooting guides. Prepare regular reports on desktop system performance, incident trends, and user satisfaction for management review. Document all desktop configuration changes, software installations, and system issues to ensure proper change management procedures are followed. Collaboration and Vendor Management: Work closely with the IT infrastructure team to ensure proper desktop integration with networking, server, and cloud systems. Collaborate with third-party vendors for hardware and software support, ensuring effective resolution of issues and timely updates. Ensure the timely procurement of desktop hardware, peripherals, and accessories in accordance with business needs. Required Qualifications: Bachelor's degree in Information Technology , Computer Science , or a related field. 2+ years of experience in desktop support , desktop management , or IT infrastructure services . Strong understanding of desktop operating systems (e.g., Windows 10/11 , macOS , Linux ). Experience with desktop management tools like SCCM , JAMF , or MDM solutions for device and software management. Hands-on experience with Active Directory , Group Policy , and user management . Familiarity with remote desktop services , VPNs , and cloud desktop solutions . Knowledge of desktop security best practices , including data encryption , antivirus software , and patch management .

Key Responsibilities: Desktop Hardware & Software Management: Administer, configure, and support desktop systems (laptops, desktops, thin clients) for users, ensuring they are set up and ready for use. Install, configure, and maintain operating systems (e.g., Windows , macOS ) and software applications across all desktop devices. Manage software installations, updates, and patch management for operating systems and software applications, ensuring they comply with security standards. Support the rollout of new hardware and software systems, including system imaging, configuration, and deployment. End-User Support: Provide tier 1/2 support for end-user issues related to desktop systems, software, network connectivity, and peripherals. Troubleshoot and resolve desktop-related issues related to hardware, software, and network connectivity, ensuring minimal disruption to end users. Provide user training on software usage, best practices, and troubleshooting techniques to enhance end-user productivity. Device & User Management: Administer Active Directory and other user management tools to ensure proper user provisioning , authentication , and access control for desktop systems. Manage user desktop configurations, including security settings, group policies, and network drives. Monitor user desktop systems for performance, ensuring they are running optimally and securely. Provide support for mobile device management (MDM) solutions, ensuring secure access for mobile and remote users. Security & Compliance: Ensure that desktops are configured to meet security requirements , including antivirus/antimalware software, firewall settings , and OS-level security policies . Ensure desktops are compliant with corporate security policies , including data encryption , password policies , and multi-factor authentication (MFA). Monitor desktop systems for vulnerabilities and apply patches and updates as necessary to protect against security breaches. Support remote desktop access and VPN services to ensure secure, reliable connections for remote workers. Incident & Problem Management: Track, manage, and resolve support tickets related to desktop hardware, software, and network issues in accordance with SLAs (Service Level Agreements). Identify recurring desktop-related issues and work with the infrastructure and development teams to implement long-term solutions. Maintain a knowledge base of common issues and resolutions to improve efficiency in troubleshooting and resolution. Configuration & Automation: Use SCCM (System Center Configuration Manager) or other automation tools to deploy software updates, patches, and configuration changes to desktops across the organization. Assist in creating system images for rapid deployment of desktop devices, ensuring consistency and security. Support configuration management tools to automate and manage desktop deployments, ensuring they meet company standards. Documentation & Reporting: Maintain up-to-date documentation for desktop systems, including inventory management, configurations, support procedures, and troubleshooting guides. Prepare regular reports on desktop system performance, incident trends, and user satisfaction for management review. Document all desktop configuration changes, software installations, and system issues to ensure proper change management procedures are followed. Collaboration and Vendor Management: Work closely with the IT infrastructure team to ensure proper desktop integration with networking, server, and cloud systems. Collaborate with third-party vendors for hardware and software support, ensuring effective resolution of issues and timely updates. Ensure the timely procurement of desktop hardware, peripherals, and accessories in accordance with business needs. Required Qualifications: Bachelor's degree in Information Technology , Computer Science , or a related field. 2+ years of experience in desktop support , desktop management , or IT infrastructure services . Strong understanding of desktop operating systems (e.g., Windows 10/11 , macOS , Linux ). Experience with desktop management tools like SCCM , JAMF , or MDM solutions for device and software management. Hands-on experience with Active Directory , Group Policy , and user management . Familiarity with remote desktop services , VPNs , and cloud desktop solutions . Knowledge of desktop security best practices , including data encryption , antivirus software , and patch management .

Position Overview This position serves as the technical lead for the IT Asset Management (ITAM) domain within Client's "ServiceNow Implementation" project. This role is responsible for designing the overall architecture and overseeing the technical implementation of the ServiceNow ITAM Professional solution to establish an integrated ITAM foundation across Client's global organization. Roles & Responsibilities ITAM Solution Architecture Design: Analyze Client's asset management requirements to design an optimal solution architecture based on the ServiceNow ITAM Professional module. Design the entire lifecycle management process (Request Receipt Return Disposal) for assets, including hardware, software, and non-IT assets. Incorporate multi-language support and requirements for segregated/unified asset data views by legal entity to support global operations. Design the Configuration Management Database (CMDB) as the foundation for ITAM and define its relationship with asset data. System Integration and Data Consolidation: Design the architecture for integrating with the SAP system to synchronize asset accounting information. Develop a plan to link asset data with user HR/organizational information by integrating with Workday. Design the architecture to automatically discover and update asset information by integrating ServiceNow with existing asset inventory tools such as SCCM, JAMF, and Intune. Data Migration and Validation: Develop and lead the execution of a data migration strategy to transfer data from Client's existing asset management systems to the new ServiceNow ITAM system. Validate the integrity of the migrated data, which includes hardware, software, and office equipment. Lead and Support Technical Implementation: Design functionalities to support physical inventory counts using QR/barcode scanning.' Design an integrated user interface and portal that allows users to view their assigned assets and submit IT asset-related requests. Design reports and dashboards that provide statistics on asset holdings by type, organization, and legal entity. Resolve technical issues within the ITAM project and provide clear guidance to the development team to ensure successful project completion. Required Qualifications: Over 5 years of experience on ITAM solution on the ServiceNow platform. In-depth understanding and hands-on project design experience with the ServiceNow ITAM Professional module (including HAM and SAM). Strong understanding of CMDB design and data modeling. Experience with SAP (for asset accounting) and Workday (for HR information) integration projects. Experience in planning and executing data migration from legacy systems to ServiceNow. Excellent problem-solving and communication skills. Skills Required: ServiceNow CIS-Hardware Asset Management (HAM) or CIS-Software Asset Management (SAM) certification. Experience with integrating endpoint management solutions such as SCCM, JAMF, and Intune. Experience executing ITAM projects in a global corporate environment. Project experience in the gaming or IT/cloud industry. How You’ll Grow at In Time Tec In Time Tec, has made significant investments to create a stimulating environment for its people to grow. We want each of our employees to grow in their way and play their roles while honing their ownership abilities. As part of those efforts, we provide our professionals with a range of educational opportunities to help them grow in their career. Our guiding principles of leadership, trust, transparency, and integrity serve as the foundation for everything we do and every success we achieve. We are proud of these fundamental principles since they demonstrate our dedication towards them as a “One Team”. We value every individual by giving them the freedom to make daily decisions that can support their health, well-being, confidence, and awareness. Our leadership team is there to offer the safe base by giving the right budding environment, instruction, tools, and chances necessary for your professional development in achieving your goals. Our people and culture work together in a collaborative environment, making In Time Tec a thriving place to work. You can find out more about Life at In Time Tec here.

As the Associate Director of Employee Technology Support at Morningstar DBRS (MDBRS), you will play a pivotal role in establishing and shaping the employee technology support function within the organization. Your primary responsibilities will include overseeing the delivery of high-quality support experiences, managing service delivery across the Global Service Desk (GSD), user devices, and application management. This leadership position will require a strategic mindset, technical expertise, and the ability to lead and develop a high-performing team of infrastructure engineers. You will collaborate closely with the GSD to ensure timely and efficient support services, drive initiatives for enhancing end-user experience, automation, and standardization, as well as oversee endpoint lifecycle management including OS imaging, software packaging and deployment, and patch management. Key Responsibilities: - Build and lead a high-performing Employee Technology function, including hiring, developing, and managing a team of infrastructure engineers. - Collaborate closely with the Global Service Desk to ensure prompt and high-quality support services. - Drive initiatives for end-user experience improvement, automation, and standardization. - Oversee end-to-end endpoint lifecycle management, including OS imaging, software packaging and deployment, and patch management. - Lead engineering and administrative efforts across various platforms, such as user workspaces, collaboration tools, file server infrastructure, and user devices. - Manage technical on-boarding/off-boarding processes related to devices and user software environments. - Collaborate and coordinate with the Morningstar Central Technology teams and Morningstar Information Security team for the adoption of standards and meeting security requirements. Preferred Qualifications: - 10+ years of experience in IT infrastructure and employee technology, with at least 2 years in a senior management role. - Proven experience in managing and scaling endpoint environments across cloud infrastructure, especially Azure and AWS. - Hands-on knowledge of OS deployment, patching tools, and collaboration platforms. - Experience overseeing or partnering with service desk operations. - Experience leading cross-functional teams and delivering technology transformation projects. - Bachelor's degree in Computer Science, Information Technology, or a related field. Master's degree or certifications (e.g., ITIL, Microsoft, AWS) is a plus. Success in this role will be demonstrated by: - Reduced incident resolution times and automation in user provisioning and software deployment. - Seamless coordination between the service desk and infrastructure engineers. - Secure and scalable endpoints and collaboration platforms that meet business needs. - High employee satisfaction and positive feedback scores. Morningstar DBRS is committed to being an equal opportunity employer. If you are passionate about technology leadership and driving innovation in employee support services, this role offers a unique opportunity to make a significant impact within a dynamic and forward-thinking organization.,

Inviting Applications for the Role of Principal Consultant- Systems Engineer I f interested, please share your updated resume with the following details to kirti.singh@genpact.com Role: Principal consultant Experience: 8+ years Location: Open Looking for immediate joiners (maximum notice period: 30 days). We are seeking a highly skilled Systems Engineer to support and optimize our enterprise IT infrastructure across Azure, MDM, and Microsoft 365 environments. In this hands-on role, you will be responsible for designing, implementing, and maintaining scalable and secure cloud solutions, with a focus on Azure Virtual Desktop, Microsoft Intune, Jamf, and cross-platform device management (Windows and macOS). You will play a key role in automating workflows using PowerShell, Power Automate, and Infrastructure as Code (IaC) tools such as Terraform and Ansible. Additional responsibilities include managing MDM platforms, enhancing access controls with Azure Active Directory (Entra ID), and ensuring performance and compliance across our Azure and Microsoft 365 environments. Job description: Bachelors degree in Computer Science, Information Technology, or a related field; Or a combination of unexpired technology certifications and 10 or more years of experience in a Cloud/Systems Engineering role. 5+ years of experience managing enterprise devices using Jamf and Microsoft Intune, including policy enforcement and lifecycle management. 5+ years of hands-on experience in systems and cloud engineering, with a focus on Microsoft Azure and workflow automation. Proven expertise supporting and optimizing Azure Virtual Desktop (AVD), cloud infrastructure, and Infrastructure as Code (IaC) tools such as Terraform & Ansible. Proficient in Microsoft 365 administration, including licensing, security, and endpoint integration. Advanced scripting skills in PowerShell for automation of system tasks and infrastructure operations. Skilled in designing and maintaining workflow automation using Microsoft Power Automate or equivalent tools Thanks, Kirti Singh