148 Jamf Jobs

Systems Engineer with experience managing a Mac presence in Enterprise environments. This person will be responsible for maintaining compliance with published and in-house created STIGs, patching and health checks of the Mac environment, assisting senior engineers with maintenance and enhancement of a Managed Mac Environment and interfacing with Tier 2 technicians for escalated support cases. Along with assisting with the management of the Mac environment, the selected candidate will also be responsible for assisting with other engineering tasks in the department. Responsibilities Update, test and maintain compliance with Mac STIGs Manage scripts, application packages and data services for Mac environment Assist with managing patching process for Mac environment Extensive knowledge and certifications in Mac OS X Operating Systems Active Directory management Login script creation and maintenance Virtual desktop management Experience with Mac enterprise management systems such as Jamf, Intune & WS One. JAMF Administrator Support including Server Management and Upgrades. Intune and/or Workspace One Administrator Support for Apple products Experience in JAMF Cloud (NOW/Pro) support and Maintenance. Experience in Intune and/or Workspace One for managing Apple Products. Lead MaaS (Mac as a Service) delivery as the administrator/lead engineer. Creation, Support, Implementation, and distribution of Mac OSX Thin Image. Knowledge in Packaging for Mac using BASH Composer, X-Code, Terminal Packaging. Hardware & Platform Independent Images using Mac Technology. JAMF (also Intune and/or Workspace One) Creation, Support & Implementation for Mac Thin Imaging. Replication of Distribution Points/SMB Shares. End to End Project Mac Management following the process starting with documentation (SOW) till the Product Delivery. Running Reports using Custom Queries, Should have advanced understanding of Policy Management and Policy creation. Developed Custom Mac policies as per the clients requirement. Recommend driver management best practices. Incident Management, Tracking & Solution for any issues related to the Engineered Solution. Designing & Implementing Enterprise Solutions for Enterprise Customers with Server Support. Provide recommendations for automation and modern endpoint management approaches. Sound knowledge in Shell/Bash script to customize payloads in JAMF. Knowledge in Security Hardening of Mac Devices using JAMF (also Intune and/or Workspace One). Knowledge in Patch management for macOS and Applications (Including Third Party) Experience in Zero-Touch Deployment using JAMF (also Intune and/or Workspace One). Experience in Pre-Stage Enrollment using JAMF (also Intune and/or Workspace One). Excellent written and oral communication skills Ability to interface with all levels of management Understands and applies principles, concepts, theories, technologies and standards of professional field. Develops and applies specialized knowledge within own discipline. Deepens knowledge through exposure to new assignments and continuous learning. Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job. Builds deeper understanding of processes, procedures, customers and organization. Assists program or process development and implementation. Coordinates activities and processes. Applies research, information gathering and analytical and interpretation skills to problems of diverse scope. Develops solutions to a variety of problems of moderate complexity. Works on assignments where considerable judgment and initiative are required in resolving problems and making choices, recommendations, or decisions. Regularly exercises discretion and independent judgment on business matters. Works under general direction. Qualifications 10-12 years of total experience with 7+ years of relevant experience or equivalent combination of education and work experience. Demonstrates an understanding of current scripting technologies and Mac Environment. Demonstrates advanced knowledge of managing JAMF Suite of applications. Knowledge on managing Mac using Intune/WS One will have added advantage. In-depth knowledge of configuration management principles and best practices. Ability to identify, define, manage and control configuration. The table below is used to track the actions taken upon this artifact and provide a history of when the action was taken, whom by and the action itself (update, review, approval or publication).

L1 (2-4 years experience): Device Location Monitoring and validation Incident Response for missing Device troubleshoot technical issues with OEM Absolute BI Dashboard accuracy and defined action as part of BAUDevice Location Validation for Anomaly Assets Dark Devices & EOL devices action With Asset Team BAU and Status Report Generation Ensure all MacBooks are standardized according to Customer Corporate policy and necessary security compliance, including Anti-Virus, patches, local security settings, audit policies, and related security measures Maintain system host names in accordance with the documented Customer naming convention and Automated Application Rollout Procedure Remediate application vulnerabilities effectively Implement and remediate Security Configuration (CIS Benchmark) Execute User Persona Application Rollout Manage stale MacBook records efficiently Renew JAMF certifications (APNS, Activation, License Key, etc) Daily compliance reporting for MacBook endpoints Management and registration of MacBooks in Apple Business Manager (ABM) Ensure all Customer-managed MacBooks are equipped with required compliance software, including Anti-Virus, Netskope, Forcepoint DLP, JAMF Protect, and enabled encryption Standardize all MacBooks according to Customer Corporate policy, with monthly updates for macOS and applications Maintain system host names in accordance with the documented Customer naming convention and Automated Application Rollout Procedure Follow the User Persona Application Rollout Procedure Manage stale MacBook records effectively Provide technical support to the Mac support team as needed. Tools and Technology : Absolute - Asset management tool JAMF for Mac Management

L1 (2-4 years experience): Device Location Monitoring and validation Incident Response for missing Device troubleshoot technical issues with OEM Absolute BI Dashboard accuracy and defined action as part of BAUDevice Location Validation for Anomaly Assets Dark Devices & EOL devices action With Asset Team BAU and Status Report Generation Ensure all MacBooks are standardized according to Customer Corporate policy and necessary security compliance, including Anti-Virus, patches, local security settings, audit policies, and related security measures Maintain system host names in accordance with the documented Customer naming convention and Automated Application Rollout Procedure Remediate application vulnerabilities effectively Implement and remediate Security Configuration (CIS Benchmark) Execute User Persona Application Rollout Manage stale MacBook records efficiently Renew JAMF certifications (APNS, Activation, License Key, etc) Daily compliance reporting for MacBook endpoints Management and registration of MacBooks in Apple Business Manager (ABM) Ensure all Customer-managed MacBooks are equipped with required compliance software, including Anti-Virus, Netskope, Forcepoint DLP, JAMF Protect, and enabled encryption Standardize all MacBooks according to Customer Corporate policy, with monthly updates for macOS and applications Maintain system host names in accordance with the documented Customer naming convention and Automated Application Rollout Procedure Follow the User Persona Application Rollout Procedure Manage stale MacBook records effectively Provide technical support to the Mac support team as needed. Tools and Technology : Absolute - Asset management tool JAMF for Mac Management

L1 (2-4 years experience): Device Location Monitoring and validation Incident Response for missing Device troubleshoot technical issues with OEM Absolute BI Dashboard accuracy and defined action as part of BAUDevice Location Validation for Anomaly Assets Dark Devices & EOL devices action With Asset Team BAU and Status Report Generation Ensure all MacBooks are standardized according to Customer Corporate policy and necessary security compliance, including Anti-Virus, patches, local security settings, audit policies, and related security measures Maintain system host names in accordance with the documented Customer naming convention and Automated Application Rollout Procedure Remediate application vulnerabilities effectively Implement and remediate Security Configuration (CIS Benchmark) Execute User Persona Application Rollout Manage stale MacBook records efficiently Renew JAMF certifications (APNS, Activation, License Key, etc) Daily compliance reporting for MacBook endpoints Management and registration of MacBooks in Apple Business Manager (ABM) Ensure all Customer-managed MacBooks are equipped with required compliance software, including Anti-Virus, Netskope, Forcepoint DLP, JAMF Protect, and enabled encryption Standardize all MacBooks according to Customer Corporate policy, with monthly updates for macOS and applications Maintain system host names in accordance with the documented Customer naming convention and Automated Application Rollout Procedure Follow the User Persona Application Rollout Procedure Manage stale MacBook records effectively Provide technical support to the Mac support team as needed. Tools and Technology : Absolute - Asset management tool JAMF for Mac Management

L1 (2-4 years experience): Device Location Monitoring and validation Incident Response for missing Device troubleshoot technical issues with OEM Absolute BI Dashboard accuracy and defined action as part of BAUDevice Location Validation for Anomaly Assets Dark Devices & EOL devices action With Asset Team BAU and Status Report Generation Ensure all MacBooks are standardized according to Customer Corporate policy and necessary security compliance, including Anti-Virus, patches, local security settings, audit policies, and related security measures Maintain system host names in accordance with the documented Customer naming convention and Automated Application Rollout Procedure Remediate application vulnerabilities effectively Implement and remediate Security Configuration (CIS Benchmark) Execute User Persona Application Rollout Manage stale MacBook records efficiently Renew JAMF certifications (APNS, Activation, License Key, etc) Daily compliance reporting for MacBook endpoints Management and registration of MacBooks in Apple Business Manager (ABM) Ensure all Customer-managed MacBooks are equipped with required compliance software, including Anti-Virus, Netskope, Forcepoint DLP, JAMF Protect, and enabled encryption Standardize all MacBooks according to Customer Corporate policy, with monthly updates for macOS and applications Maintain system host names in accordance with the documented Customer naming convention and Automated Application Rollout Procedure Follow the User Persona Application Rollout Procedure Manage stale MacBook records effectively Provide technical support to the Mac support team as needed. Tools and Technology : Absolute - Asset management tool JAMF for Mac Management

L1 (2-4 years experience): Device Location Monitoring and validation Incident Response for missing Device troubleshoot technical issues with OEM Absolute BI Dashboard accuracy and defined action as part of BAUDevice Location Validation for Anomaly Assets Dark Devices & EOL devices action With Asset Team BAU and Status Report Generation Ensure all MacBooks are standardized according to Customer Corporate policy and necessary security compliance, including Anti-Virus, patches, local security settings, audit policies, and related security measures Maintain system host names in accordance with the documented Customer naming convention and Automated Application Rollout Procedure Remediate application vulnerabilities effectively Implement and remediate Security Configuration (CIS Benchmark) Execute User Persona Application Rollout Manage stale MacBook records efficiently Renew JAMF certifications (APNS, Activation, License Key, etc) Daily compliance reporting for MacBook endpoints Management and registration of MacBooks in Apple Business Manager (ABM) Ensure all Customer-managed MacBooks are equipped with required compliance software, including Anti-Virus, Netskope, Forcepoint DLP, JAMF Protect, and enabled encryption Standardize all MacBooks according to Customer Corporate policy, with monthly updates for macOS and applications Maintain system host names in accordance with the documented Customer naming convention and Automated Application Rollout Procedure Follow the User Persona Application Rollout Procedure Manage stale MacBook records effectively Provide technical support to the Mac support team as needed. Tools and Technology : Absolute - Asset management tool JAMF for Mac Management

As a Quality Analyst, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model. What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Internal and External mandated training and/or seminars. You must have knowledge, understanding, and compliance with TaskUs policies and procedures. Also, you must maintain knowledge of the functional area and company policies and procedures. You will also provide feedback to management concerning possible problems or areas of improvement. You will also perform other duties as assigned by management. So, do you have what it takes to become a Quality Analyst? Requirements: What exactly are we looking for? Well, we need someone whos willing to work on cyclical schedules. Have experience on phone, email and live chat support? Thats definitely a plus! Meanwhile, you have experience in Customer Service, Sales, Billing, Collections and Technical Support? Even better! Were looking for someone who has strong verbal and written communication and comprehension skills in Portuguese language. Someone whos computer literate and proficient in the use of Windows OS, Apple OS X, Microsoft Office and Google applications. Can you type at least 30 WPM for voice and 35 WPM for Non-Voice campaigns? Thats what we need! We need someone with good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction. A person whos resourceful, able to multitask and has high attention to details will be a great addition to the team. If youre someone whos self-motivated and able to work independently as well as contribute to cross-functional and global teams, is flexible and has the ability to quickly adjust to frequent process and information changes, and can work under pressure -- then TaskUs is for you.

Associate IT Manager - Chennai Candidate should possess strong expertise in IT asset management , network administration , Mac and JAMF administration , and ticketing system implementation . Strong communication and coordination skills are essential, as the role requires cross-functional collaboration and project leadership. Key Responsibilities: IT Asset Management: Manage the complete lifecycle of IT assets including procurement, deployment, tracking, and retirement. Maintain accurate records in asset management systems and ensure audit compliance. Optimize asset usage and enforce company policies regarding asset handling. Ticketing System Implementation & Management: Lead the implementation and customization of IT ticketing systems (e.g., ServiceNow, Freshservice, Jira). Design service workflows, escalation paths, and user roles. Provide training to IT staff and end-users on best practices and usage. Mac & JAMF Administration: Oversee the deployment, configuration, and maintenance of Mac devices across the organization. Manage Apple devices using JAMF Pro , including policies, patching, and compliance. Troubleshoot and support macOS environments and integrations with enterprise tools. Network Administration: Support the daily operations of network infrastructure including firewalls, switches, wireless APs, and VPNs. Perform routine monitoring, performance tuning, and upgrades. Assist in designing secure, scalable, and resilient network architectures. Communication & Team Collaboration: Serve as a liaison between IT and business units to understand and fulfill technology needs. Provide regular updates, documentation, and reporting on project and support activities. Ensure clear communication of technical issues to both technical and non-technical audiences. Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field. 79 years of relevant IT experience, including: IT asset management tools (e.g., Lansweeper, ServiceNow Asset Management). Ticketing systems implementation or administration. JAMF Pro administration and Mac endpoint management. Network administration experience with Cisco, Fortinet, or similar platforms. Strong analytical, troubleshooting, and organizational skills. Excellent interpersonal and written communication abilities. Preferred Certifications (a plus): ITIL Foundation JAMF Certified Admin Apple Certified Support Professional (ACSP) CompTIA Network+ CCNA or Microsoft Azure Administrator Associate Work Environment: Complete On-site May require occasional off-hours support or travel Dynamic, fast-paced team environment

We are seeking an experienced and highly skilled Lead Packaging Engineer with deep expertise in application packaging, deployment, automation, and endpoint management. The ideal candidate must possess extensive hands-on experience with Intune, SCCM, Jamf Pro, Windows, MacOS, and automation scripting using PowerShell, AdminStudio, PSEditor, and other packaging tools. You will lead packaging initiatives, drive standardization, and support enterprise-wide deployment strategies. Key Responsibilities Application Packaging & Deployment: Lead end-to-end application packaging (MSI, App-V, IntuneWin, PKG formats) for Windows & MacOS. Manage application lifecycle including packaging, testing, deployment, and updates. Utilize AdminStudio, InstallShield, Orca, and PSEditor for packaging and troubleshooting. Expertise with Intune and Jamf Pro for modern device management. Deliver advanced Intune support (Windows and macOS), focusing on device compliance, application deployment, provisioning, and troubleshooting Support macOS devices via Jamf and Intune , ensuring alignment with organizational security standards Endpoint Management: Manage deployment processes using SCCM for Windows environments. Leverage Intune and JAMF Pro for cloud-based deployment and policy management. Lead migration from SCCM to Intune and JAMF aligned with cloud strategies. Automation & Scripting: Develop automation scripts using PowerShell for packaging and deployment. Maintain code repositories and documentation. Use PowerShell (expert level) along with Bash and Python for cross-platform automation and data collection Identify and resolve gaps in user onboarding/offboarding by building and maintaining automation and integrations Build and maintain internal knowledge base and operational documentation Collaboration & Leadership: Lead the packaging team and mentor junior engineers. Coordinate with security and global IT teams. Maintain technical documentation and SOPs. Required Skills & Experience Technical Expertise: 8-12 years of experience in application packaging and deployment. Strong knowledge of Intune, SCCM, and Jamf Pro. Expert-level experience with Windows and MacOS platforms. Advanced PowerShell scripting skills. Hands-on with AdminStudio, InstallShield, PSEditor, and Orca. Soft Skills: Strong analytical and troubleshooting abilities. Excellent communication and leadership skills. Proactive in learning and adopting new technologies. Preferred Qualifications Microsoft certifications (MD-102, SC-300). JAMF 200/300 certifications. Knowledge of Azure AD, Group Policies, and Zero Trust. Exposure to DevOps and CI/CD pipelines

What you'll do: We are seeking a highly skilled and detail-oriented professional with advanced MacOS and Windows expertise to join our team. The ideal candidate will possess a strong background in troubleshooting, DevOps support, and enterprise-level endpoint management. What you need: Provide high-level MacOS and Windows troubleshooting, including advanced network management and certificate store management. Collaborate with in-house developers to resolve issues related to DevOps command-line tools and certificate invocation, including formatting tool syntax to reference specific certificates in the local certificate store. Work directly with end users and vendors to support the successful operation of command-line tools, ensuring proper configuration and functionality. Administer and manage devices using Jamf; experience with Jamf is essential. Experience with NetSkope DLP for data loss prevention and endpoint protection. Exposure to DevOps tools such as Visual Studio Code (VSCode) and Node Package Manager (NPM). Review, maintain, and improve technical documentation for internal processes and user guidance. Participate in knowledge transfer sessions with peers, end users, and cross-functional teams. What sets you apart Exposure to tools such as NetSkope DLP, VSCode, and NPM

Role & responsibilities Sales of Apple Products is priority followed by Microsoft, Samsung, Lenovo. • Ensure customer satisfaction. • Drive revenue and market share in a defined region. • Meet or exceed monthly / quarterly revenue targets. • Hire and build out an enterprise sales team. • Develop and execute against a regional sales plan. • Accelerate customer adoption. • Maintain a robust sales pipeline. • Work with partners to extend reach & drive adoption. • Manage contract negotiations. • Develop long-term strategic relationships with key accounts. Acquire thorough knowledge of the products and be customer facing within 1 month from the date of joining. Co-ordinate with technical services/delivery team for solutions articulation and feasibility. Responding to online bids/RFI/RFP well within deadlines. Coordinating sales strategy, solution design& Commercial inputs. Responsible for staying on competitive analyses and understanding differentiators between the company and its competitors. Contribute in product centric selling strategies. Ability to quickly learn the product /application and map it with customer requirements with in product boundaries. Visiting corporate customers. Giving Product demo. Enhance Business payment collection. Desired Candidate Profile * 3-5 years of experience in corporate sales or solution sales in the IT industry. * Proven track record of success in selling Apple products (e.g., Macs), Lenovo products (e.g., laptops), desktops, or mobile devices. * Strong understanding of IT hardware sales principles and mobile device management (MDM) solutions like Jamf.

The Information Technology team at Rubrik plays a pivotal role in shaping business processes, enhancing employee experience, and leveraging technologies to facilitate the organization's growth to over $1B. This team focuses on streamlining operations company-wide by overseeing the management of Infrastructure, Technology, and Data. They ensure the secure execution of all phases of the software development lifecycle and meticulously supervise the implementation of appropriate processes and governance. As the primary consumers of the Engineering teams at Rubrik, they serve as advocates for Rubrik on Rubrik. Comprised entirely of SaaS applications with no on-premises infrastructure, Rubrik Corp IT is dedicated to accelerating the enhancement of business value and optimizing various day-to-day operations through platforms such as Salesforce.com, Oracle Netsuite, Workday, Snowflake, Etrade, jitterbit, Allocadia, among others. This team is committed to delivering rapid business outcomes with uninterrupted system performance supported by agile, nimble, straightforward, yet cohesive Cloud architectures. As an integral part of the IT team, you will report to the Director of Global IT, directly influencing the productivity and security of Rubrik employees worldwide. In this role, a strong analytical mindset and problem-solving skills are essential. Proactive thinking, innovation, and the ability to drive impactful changes will be key to succeeding in this position. Your responsibilities will include: - Configuring and provisioning global Rubrik endpoints, such as computers and mobile devices, in alignment with company standards and user requirements. - Implementing and enforcing security protocols and policies for endpoint devices to protect corporate data and infrastructure. - Collaborating with the IT Service Desk Team to provide technical support to end-users for endpoint-related issues. - Managing software applications on various endpoints, including deployment, updates, and licensing, to enhance productivity and efficiency. - Maintaining an accurate inventory of all endpoints, documenting hardware and software details, and creating and updating documentation related to endpoint management procedures and policies. - Deeply understanding Change Management processes, driving patching and updates, and developing and enforcing endpoint usage policies to ensure compliance and security. - Regularly analyzing endpoint performance data to optimize configurations and enhance user experience. - Evaluating endpoint vendors and emerging technologies to make informed recommendations for company procurement and upgrades. To be successful in this role, you will need: - 3-5 years of experience in Global Endpoint Management, with a focus on managing Apple Mac OS & Windows PC. - Proficiency in the Windows/Android and Apple ecosystem of products, including Macs, iPhones, and iPads. - Knowledge of Windows, Mac, and iOS operating systems, along with scripting languages. - Familiarity with end user device management technologies like Jamf, InTune, VMware Workspace One, and Apple Business Manager. - Strong understanding of endpoint security best practices and compliance standards. - Experience in automated provisioning of end user devices. Preferred qualifications include: - Experience with Jamf and certifications, Workspace One, and InTune MDM Tools. - Previous experience in global endpoint management, especially in the tech industry. - Proficiency in Bash and Python scripting. - Excellent troubleshooting skills and the ability to resolve endpoint-related issues. - Strong verbal and written communication skills to collaborate with technical and management teams. - Outstanding customer service skills and self-motivation. Join Rubrik in its mission to secure the world's data with Zero Trust Data Security, providing organizations with business resilience against cyber threats and disruptions. Rubrik's Security Cloud, powered by machine learning, safeguards data across enterprise, cloud, and SaaS applications, ensuring data integrity, availability, risk monitoring, and business restoration in the face of attacks. At Rubrik, diversity and inclusion are core values that drive our commitment to creating a culture where individuals from all backgrounds feel valued, supported, and empowered to succeed. We strive to offer equal access to growth opportunities for all employees, foster an inclusive environment where innovation thrives, and engage with the communities we operate in to promote diversity and drive innovation. As an Equal Opportunity Employer, Rubrik welcomes applications from all qualified individuals, including veterans and people with disabilities. We are dedicated to providing reasonable accommodations to support all employees in their job application and work performance. If you require accommodation, please contact us at hr@rubrik.com to discuss your needs.,

About The Role Project Role : Technology OpS Support Practitioner Project Role Description : Own the integrity and governance of systems, including best practices for delivering services. Develop, deploy and support infrastructures, applications and technology initiatives from an architectural and operational perspective in conjunction with existing standards and methods of delivery. Must have skills : Microsoft Intune Good to have skills : Workplace Technology Solutions, Apple macOS Management Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education We are seeking an Associate Manager with expertise in Microsoft Intune administration and incident management to lead endpoint management operations and ensure seamless service delivery. The ideal candidate will have a strong technical background in Intune, MDM solutions, and ITIL-based incident resolution, with experience in managing escalations, coordinating with cross-functional teams, and driving service improvements. Roles & Responsibilities:- Intune Administration & Endpoint Management:-Oversee Microsoft Intune for managing Windows, macOS, iOS, and Android devices.-Ensure compliance and security policies are properly implemented via Intune & Azure AD.-Manage Autopilot provisioning, compliance policies, conditional access, and app protection policies.-Troubleshoot and resolve Intune-related issues, including device enrollment, compliance failures, and software deployments.-Work with JAMF and other MDM tools for macOS management where applicable.-Collaborate with security teams to enforce zero-trust security policies.-Optimize Group Policy Objects (GPOs) and Endpoint Configuration Manager (SCCM/Co-management).-Incident Management & Escalations:-Act as the Incident Manager, ensuring ITIL best practices for L1, L2, and L3 support teams.-Own P1/P2 incidents, drive RCA (Root Cause Analysis), and implement corrective actions.-Ensure SLA adherence and minimize downtime through proactive monitoring & automation.-Coordinate with vendors (Microsoft, JAMF, OEMs) for issue resolution.-Conduct incident post-mortems, document lessons learned, and drive service improvements.-Provide regular reports & dashboards on incident trends, recurring issues, and resolution times.-Service Delivery & Process Improvements:-Define and implement SOPs, playbooks, and best practices for endpoint management.-Lead problem management by identifying trends and implementing permanent fixes.-Work closely with the Service Delivery Manager to improve operational efficiency.-Conduct training sessions for the L1/L2 support teams to enhance troubleshooting skills.-Implement automation & scripting (PowerShell, Intune Graph API) to improve response times.-Stakeholder & Client Management:-Act as the primary technical SME for endpoint management and incident handling.-Interface with clients, business users, and internal teams to manage expectations.-Provide weekly/monthly service reviews and continuous improvement plans.-Ensure compliance with client security policies, GDPR, and data protection laws. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Intune, Workplace Technology Solutions, Apple macOS Management-9+ years of IT experience with a focus on Intune administration & endpoint management.-Strong expertise in Microsoft Intune, Azure AD, Autopilot, SCCM, and Co-management.-Deep knowledge of ITIL processes, incident, and problem management.-Experience handling major incidents (P1/P2), RCA, and service restoration.-Proficiency in PowerShell scripting, Intune Graph API, and automation.-Experience in working with JAMF for macOS management is a plus.-Excellent communication, stakeholder management, and leadership skills.-Microsoft certifications such as MD-102, MS-101, ITIL V4 are preferred. Additional Information:- The candidate should have a minimum of 9+ years of experience in Microsoft Intune.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Microsoft Intune Good to have skills : Workplace Technology Solutions, Apple macOS Management Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are looking for a Senior Analyst with expertise in Microsoft Intune administration and incident management to support enterprise endpoint management operations. The candidate should have hands-on experience in Intune, MDM solutions, ITIL processes, and troubleshooting device compliance issues. This role requires effective coordination with support teams, driving resolution for major incidents, and ensuring service stability. Roles & Responsibilities:- Intune Administration & Endpoint Management:-Manage and maintain Microsoft Intune for Windows, macOS, iOS, and Android devices.-Handle device enrollment, compliance policies, app protection, and configuration profiles.-Troubleshoot and resolve Intune-related issues such as enrollment failures, compliance errors, and software deployment failures.-Work with Azure AD, Conditional Access, SCCM (co-management), and Group Policies.-Support Autopilot provisioning and policy enforcement for end-user devices.-Ensure endpoint security and compliance as per enterprise security policies.- Incident Management & Troubleshooting:-Act as L2/L3 support for endpoint management issues and assist in resolving major incidents (P1/P2).-Work closely with Service Desk, SME teams, and vendors (Microsoft, JAMF) for troubleshooting.-Perform root cause analysis (RCA) and contribute to permanent fixes.-Maintain incident logs, documentation, and knowledge base for recurring issues.-Ensure adherence to SLAs for issue resolution and incident response.-Service Improvement & Automation:-Identify trends in incidents and recurring problems to improve service stability.-Automate manual tasks using PowerShell, Intune Graph API, and automation tools.-Assist in developing SOPs, technical playbooks, and troubleshooting guides.-Provide input to process improvements and optimization initiatives.-Stakeholder & Communication Management:-Collaborate with IT teams, end-users, and business stakeholders to address IT concerns.-Participate in technical discussions, problem-solving sessions, and weekly service reviews.-Maintain transparency in incident handling and provide timely updates to leadership.Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Intune, Azure AD, Conditional Access, SCCM, and Co-management.- Good To Have Skills: Experience with Workplace Technology Solutions.- Strong understanding of endpoint management and security.- Knowledge of Jamf for Apple macOS Management-Proficiency in PowerShell scripting and automation for troubleshooting- Experience in troubleshooting hardware and software issues.- Ability to communicate technical information effectively and stakeholder management skills. Additional Information:- The candidate should have a minimum of 3 years of experience in Microsoft Intune.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

About The Role Project Role : Cloud Platform Engineer Project Role Description : Designs, builds, tests, and deploys cloud application solutions that integrate cloud and non-cloud infrastructure. Can deploy infrastructure and platform environments, creates a proof of architecture to test architecture viability, security and performance. Must have skills : Apple macOS Management Good to have skills : Sustainable Supply Chain Strategy, Workplace Solutions, Microsoft Intune Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Cloud Platform Engineer, you will engage in the design, construction, testing, and deployment of cloud application solutions that seamlessly integrate both cloud and non-cloud infrastructures. Your typical day will involve collaborating with cross-functional teams to ensure that the solutions meet performance and security standards while also innovating and refining existing processes to enhance efficiency and effectiveness in cloud operations. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development of best practices for cloud application deployment and management.- Collaborate with stakeholders to gather requirements and translate them into technical specifications. Professional & Technical Skills: - Must To Have Skills: Proficiency in Apple macOS Management.- Good To Have Skills: Experience with Microsoft Intune, Sustainable Supply Chain Strategy, Workplace Solutions.- Strong understanding of cloud infrastructure and services.- Experience with scripting languages for automation and configuration management.- Familiarity with security protocols and best practices in cloud environments. Additional Information:- The candidate should have minimum 3 years of experience in Apple macOS Management.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Apple macOS Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Be the bridge between clients and solutions. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective technical support to clients.- Troubleshoot and resolve system or application issues efficiently.- Collaborate with cross-functional teams to enhance system performance.- Document and maintain accurate records of client issues and resolutions.- Stay updated with the latest technology trends and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Apple macOS Management.- Strong understanding of system and application troubleshooting.- Experience in providing technical support to clients.- Knowledge of system maintenance and performance optimization.- Familiarity with ITIL framework for service management. Additional Information:- The candidate should have a minimum of 3 years of experience in Apple macOS Management.- This position is based at our Coimbatore office.- A 15 years full-time education is required. Qualification 15 years full time education

ROLE PURPOSE We are seeking an experienced IT Systems & Security Administrator with strong expertise in Microsoft 365, Intune, Azure AD Premium, and Jamf Pro. The role involves end-to-end management of enterprise IT infrastructure, security, and compliance, ensuring a secure and seamless technology environment for our organization. ACCOUNTABILITIES / RESPONSIBILITIES Microsoft 365 & Security Administer and manage Exchange Online, Teams, SharePoint, and OneDrive. Configure and monitor Azure AD Premium features, including Conditional Access, MFA, and identity lifecycle management. Implement and manage Microsoft Intune for device compliance, application protection policies, and Autopilot provisioning. Manage Jamf Pro for iPhone deployment, including integration with Apple Business Manager. IT Security & Compliance Set up and manage MDM solutions for laptops and mobile devices. Implement data leakage prevention measures, secure file sharing, and remote wipe capabilities. Define, enforce, and monitor corporate device usage and data protection policies. Networking & Infrastructure Manage routers, switches, and wireless access points. Configure and maintain firewalls, including VPN setup for secure remote access. Additional IT Responsibilities Manage CCTV infrastructure including setup, monitoring, and storage policies. Oversee data backup solutions (cloud and on-premises) and disaster recovery planning. SKILLS & EXPERIENCE 5 to 8 years in IT administration. Minimum 3 years of hands-on administration experience in Microsoft 365 & Intune. 1 to 2 years of experience in Jamf Pro & Apple Business Manager. Practical knowledge of networking devices, firewalls, VPNs, and CCTV systems. Experience in data backup and disaster recovery solutions. Proven track record as a lead or key contributor in at least one end-to-end IT infrastructure, MDM, or security rollout project. Strong problem-solving and troubleshooting skills with a proactive approach.

Key Skill: JAMF /Workspace one /IOS/Apple Device Roles and Responsibilities: The ideal candidate will be an IT professional responsible for delivering projects in the Shell end user productivity technology areas as a technical expert. The Infrastructure Projects Technical Consultant (IPTC) ensures these solutions conform with the Enterprise IT architecture, are designed for successful delivery and focuses on design and execution in addition to consulting. The IPTC helps to define the Project Charters and may be requested to manage infrastructure projects and/or provide high-level expertise with hands-on activities surrounding development/deployment activities. Candidate should be expected to be a technical informer for the Infrastructure Portfolio and Products Development (IPPD) team. Responsible for understanding business requirements and delivering specific infrastructure systems, applications and designs for large complex IT solutions that comply with Shell's underlying technical operating environments. Requires a strong understanding of enterprise mobile device management tools like Microsoft endpoint manager, Vmware workspace one, JAMF and client technologies such as Android, Apple and Windows. A good exposure in infrastructure that supports modern workspace such as AD , AAD, PingID and printing as well as experience implementing end user productivity type software such as O365, Skype, Teams. Desire someone who has experience in a technical consultant role who is able to clearly communicate technology concepts and information across different stakeholder groups. Additionally the individual should be comfortable within Agile and waterfall project methodologies and IT frameworks. Requires a multifaceted individual who understands technology architecture across a broad spectrum of areas like networks, storage, server and desktop and who has worked across and or operationally supported a broad range of technologies that enable mobile, cloud and classic desktop systems.

Roles and Responsibilities: The ideal candidate will be an IT professional responsible for delivering projects in the Shell end user productivity technology areas as a technical expert. The Infrastructure Projects Technical Consultant (IPTC) ensures these solutions conform with the Enterprise IT architecture, are designed for successful delivery and focuses on design and execution in addition to consulting. The IPTC helps to define the Project Charters and may be requested to manage infrastructure projects and/or provide high-level expertise with hands-on activities surrounding development/deployment activities. Candidate should be expected to be a technical informer for the Infrastructure Portfolio and Products Development (IPPD) team. Responsible for understanding business requirements and delivering specific infrastructure systems, applications and designs for large complex IT solutions that comply with Shell's underlying technical operating environments. Requires a strong understanding of enterprise mobile device management tools like Microsoft endpoint manager, Vmware workspace one, JAMF and client technologies such as Android, Apple and Windows. A good exposure in infrastructure that supports modern workspace such as AD , AAD, PingID and printing as well as experience implementing end user productivity type software such as O365, Skype, Teams. Desire someone who has experience in a technical consultant role who is able to clearly communicate technology concepts and information across different stakeholder groups. Additionally the individual should be comfortable within Agile and waterfall project methodologies and IT frameworks. Requires a multifaceted individual who understands technology architecture across a broad spectrum of areas like networks, storage, server and desktop and who has worked across and or operationally supported a broad range of technologies that enable mobile, cloud and classic desktop systems.

expert support and administration for Apple Mac devices, specializing in troubleshooting hardware, software, and network issues, configuring macOS, and managing Mac environments using tools like Jamf Pro,Kandji, Mosyle

At F5, we are dedicated to shaping a better digital world. Our global teams empower organizations to develop, secure, and operate applications that enrich our ever-evolving digital landscape. We have a strong focus on cybersecurity, whether it's safeguarding consumers from fraud or enabling businesses to concentrate on innovation. Our core values revolve around people, highlighting our commitment to enhancing the lives of our customers and their end-users. We prioritize a diverse F5 community where every individual can flourish. This exceptional opportunity is perfect for a driven technologist with a diverse skill set to provide technical solutions that support our workforce in a dynamic environment. You will address challenges, establish and maintain relationships, and document technical interactions concerning Windows 10, macOS clients, and our infrastructure systems. We are seeking an experienced Technical Support Specialist with a profound understanding of modern end-user computing solutions, including mobile technologies. In this hybrid role, you will also develop system administration skills to assist the server and network infrastructure of the company. You will have the autonomy to implement technologies that empower our business users to work in a flexible and agile manner. **Primary Responsibilities:** - Manage Voice & Non-voice support (Calls, Chat & email). - Offer IT Operational support by resolving incidents, requests, and problems related to various IT systems. - Demonstrate excellent customer handling skills and call etiquettes. - Apply basic ITIL concepts of Incident, Problem, and Change management. - Process incoming service requests, incidents, and change requests effectively. - Troubleshoot and resolve technology-related issues on various platforms such as Outlook, MS Office, Network, Applications, etc. - Handle JAMF / SCCM package creation administration and support. - Collaborate with other Core Services teams to address complex issues. - Develop and maintain support solutions and documentation for the service desk. - Ensure continuous communication on system issues/activities with all stakeholders. - Assist technical staff leads on large complex projects. - Uphold F5's Business Code of Ethics and promptly report any violations. - Perform other related duties as assigned. - Be flexible to work in various shifts, week offs, and weekends. **Knowledge, Skills, And Abilities:** - Administrator-level knowledge of client management systems like Configuration Manager, Jamf, and Microsoft Intune. - Advanced understanding of end user technology standards for hardware, OS, applications, and peripherals. - Proficient troubleshooting capabilities of Windows 10 and macOS clients. - Working knowledge of directory services and the M365 stack. - Hands-on experience with networking, server equipment, operating systems, infrastructure applications, storage systems, and IT operations. - Proactively automate and streamline engineering processes. - Ability to work independently and possess problem-solving skills. **Qualifications:** - Bachelor's Degree in computer science or related field OR equivalent work experience in a technical discipline. - Minimum of two (2) years as a Desktop Support Analyst or equivalent. - Demonstrated 3+ years of strong customer service experience. **Preferred Certifications:** - CompTIA (or similar) certifications like A+, Security+, and Network+. - JAMF certifications such as Jamf 100 or greater. - Microsoft certifications such as M365 Certified: Modern Desktop Administrator Associate or higher. - KCS Practices certification. This position involves working in a standard office environment, utilizing a computer and communicating over the telephone. The work hours may include shifts, weekends, and holidays. The job may also be performed remotely from a home office setting. F5 only communicates with candidates through official F5 email addresses or auto email notifications from specific platforms. Equal Employment Opportunity.,

The Opportunity: The Digital Workspace Engineer is a key member of a global team committed to delivering a seamless, modern digital experience across the enterprise. Reporting to the Manager of Digital Workspace Management , this hands-on technical role is focused on the administration of critical infrastructure platforms that provide secure, compliant and efficient device lifecycle management of mobile devices (iOS, Android), Mac computers, smart meeting rooms and digital signage, also supporting virtual workspace services. With a strong emphasis on innovation and operational excellence, the Engineer designs and supports solutions that enhance productivity and collaboration in the modern workplace. What we're looking for Education: High school diploma required. Associate's degree or technical school certification preferred. Experience: Minimum 2 years of experience working with Mobility Device Management (MDM) solutions such as Microsoft Intune or similar platforms. Preferred Qualifications: Hands-on experience (2+ years) with the configuration, support, and troubleshooting of mobile operating systems, including iOS and Android, in an enterprise environment. Working knowledge of mobile device and application management technologies, including enrollment workflows, policy configuration, and compliance monitoring. Experience supporting backend systems for Mac device management (JAMF) is preferred. Familiarity with smart meeting room and digital signage technologies is a plus. Exposure to IT security best practices for mobile endpoints (e.g., encryption, secure authentication, conditional access) is beneficial. Basic understanding of identity and access management (Active Directory, Azure AD) is a plus. Knowledge or experience with digital workspace technologies (e.g., mobile device management, Mac management, or meeting room systems) is not required but considered an asset in this role. Knowledge: Solid understanding of device management platforms, especially Microsoft Intune, Apple Business Manager, Android Enterprise and JAMF. Familiarity with mobile operating systems such as iOS and Android, including app ecosystems, device policies, and platform-specific management tools. Awareness of endpoint security policies, and data protection standards. Skills: Strong analytical and troubleshooting skills for systems and configuration issues. Clear documentation and technical writing skills. Excellent interpersonal communication, with the ability to collaborate effectively with IT teams and vendors. Organizational skills to manage multiple priorities and system configurations efficiently. Abilities: Ability to manage and optimize workspace platforms in a global environment. Capable of interpreting business or support needs into system configurations and policies. Able to work independently while contributing to team-driven goals. Comfortable working across time zones and participating in international support initiatives. Additional Qualities: Customer-oriented mindset with a focus on system reliability and operational support. Eagerness to stay current with industry trends, new features, and emerging technologies in endpoint management. Self-driven and proactive in identifying areas for automation or standardization. High level of accountability and ownership of assigned systems. Ability to focus on the customer and to adhere to processes defined for customer issue handling. Ability to examine, summarize, and effectively present data when required. Commitment to high professional and ethical standards in a diverse workplace. How will you thrive and create an impact: Maintain and manage backend systems such as Intune, Apple Business Manager, and JAMF. Develop and enforce device enrollment configurations, compliance policies, and application deployment profiles for mobile and Mac endpoints. Ensure that smart meeting room technology infrastructure is kept up to date and aligned with global standards. Support integration between MDM platforms and third-party services (e.g., certificate authorities, compliance tools, Apple DEP, Android Zero-Touch). Monitor enrollment workflows and system health proactively identify and resolve configuration or sync issues before they impact end-user provisioning. Act as Tier 3 escalation for enrollment, policy, and compliance issues. Participate in audits and compliance checks, providing necessary reporting from the workspace management systems. Document configurations, technical standards, and procedures to ensure repeatable and supportable system management. Work closely with the End User Support Team (Site Services) to align backend configuration with operational deployment workflows. Research new features and tools to improve enrollment processes and device lifecycle automation. Enforce security and compliance standards across managed devices. Participate in or lead technical projects related to workspace platform enhancements. Perform other related duties as assigned. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer. Why Avantor Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science. The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor. We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today! EEO Statement: We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. 3rd party non-solicitation policy: By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Kyndryl is seeking a dynamic and strategic Delivery Portfolio Manager to join our team of talented Technical Specialists. In this role, you will have a unique opportunity to shape and drive the delivery of innovative and complex projects for our customers. You will partner with senior leaders in the organization to develop and execute a portfolio of projects that meet and exceed customer expectations, focusing on the overarching goals. As a Delivery Portfolio Manager at Kyndryl, you will play a critical role in the delivery of WMS services on assigned accounts. You will work closely with account leaders to plan and prioritize the portfolio of projects, identify potential risks to project delivery, and develop mitigation strategies. With a keen eye for detail, you will track the performance of each project in the portfolio, monitor progress against timelines, budgets, and quality standards, and continually evaluate and improve delivery processes to ensure efficient and effective project delivery. Your contribution will be instrumental in ensuring the growth of the business by understanding the issues and requirements and responding to requests for new services. In this role, you will have the opportunity to work with a diverse team of experts in WMS and logistics, and to be part of a company that values innovation and creativity. If you are a strategic thinker with a passion for delivery excellence - we encourage you to apply for this exciting opportunity to join our team. Your Future at Kyndryl Kyndryl has a global footprint, which means that as a Delivery Portfolio Manager at Kyndryl you will have opportunities to work on projects and collaborate with colleagues from around the world. This role is dynamic and influential - combining technical acumen with project and portfolio management skills, offering a wide range of professional and personal growth opportunities that you won't find anywhere else. Who You Are You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others. Required Skills and Experience Having 3+ years of experience ServiceNow SME Core Responsibilities Provide expert-level support across ServiceNow modules including ITSM, ITOM, ITAM, and Workplace Service Delivery (WSD) 1. Manage and optimize integrations with various enterprise systems such as AD/LDAP/SSO, Oracle ERP, SCCM, JAMF, Power BI, and others 1. Configure and manage master data, user roles, permissions, and bulk data operations. Administer MID server, monitor scheduled jobs, integration services, and perform daily health checks. Drive automation and proactively flag service interruptions 1. Service Catalog & SLA Management Create and modify service request catalogs (simple to complex) for scoped modules. Configure SLAs, auto-assignment rules, approval workflows, and business logic changes 1. Address user queries and resolve issues by monitoring application/system logs. Coordinate with OEM and EXL teams for faster resolution of P1-P4 incidents 1. Enhancement & Impact Assessment Assess impact of changes to existing functionality or integrations. Modify or create notifications, security roles, ACLs, business rules, and integrations (uni-/bi-directional). Develop new fields, validation rules, and workflows 1. Reporting & Analytics Build and modify OOB and custom reports and dashboards, including Power BI integrations. Provide CXO and leadership-level reports and analytics 1. 7. Governance & Communication Deliver daily, monthly, and quarterly status updates and governance reports. Coordinate with product vendors and utilize Hi Portal for issue resolution. Conduct unit testing in Dev before UAT release 1. Training & Consulting Conduct functional refresher and user training sessions. Support license utilization reporting and optimization. Provide consulting for new ServiceNow modules, processes, or integrations 1. Innovation & Optimization Lead initiatives in digital operations, proactive operations, and zero-incident strategies. Perform tool maturity assessments, predictive intelligence evaluations, and AI readiness checks. Recommend and implement industry best practices and GenAI solutions 1. Preferred Skills and Experience .Six Sigma, PMP, and/or ITIL certifications .Excellent communication skills to interact with technical and non-technical stakeholders effectively .Experience in stakeholder management, negotiation, and conflict resolution Being You Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learningprograms give you access to the best learning in the industry to receive certifications, includingMicrosoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked How Did You Hear About Us during the application process, select Employee Referral and enter your contact's Kyndryl email address.

Permanent Remote with 6+years in serviceNow Mandate skills-"Service now-Ham Sam,Cmdb,Workflow,Business rule,Intergation,SCCM,JAMF and Intune If Interested please share updated resume on- Nancy.b@smartedgesolutions.co.uk with all mandate skills exp.

Job Title : Associate Director - Employee Technology Support Business Unit : Morningstar DBRS (MDBRS) Job Summary : We are looking for an experienced and dynamic leader to setup & shape the employee technology support function within MDBRS. This role will handle delivering high quality support experiences, oversight of service delivery across the Global Service Desk (GSD), user devices and application management. This is a leadership role, requiring a mix of strategic planning, technical oversight, and team leadership. Key Responsibilities : Build and lead a high performing Employee Technology function. This will include hiring, developing, and managing a team of infrastructure engineers. Collaborate closely with GSD to ensure prompt, high-quality support services Drive initiatives for end-user experience improvement, automation, and standardization Oversee end-to-end endpoint lifecycle management including OS imaging, software packaging and deployment, and patch management Lead engineering and administrative efforts across platforms including: - User workspaces that include Azure VDIs and AWS Workspaces (OS image and workspace management) Zoom, Microsoft teams, SharePoint, and collaboration tools File server infrastructure on AWS FSx User devices including Laptops, Mobiles, and iPads Manage technical on-boarding/off-boarding processes related to devices and user software environments Collaborate and coordinate with the Morningstar Central Technology teams and Morningstar Information Security team for adoption of standards and meeting security standards Preferred Qualifications 10+ years of experience in IT infrastructure, employee technology; 2+ years in a senior management role Proven experience managing and scaling endpoint environments across cloud infrastructure (especially Azure and AWS) Hands-on knowledge of OS deployment (Windows/MacOS), patching tools (Intune, SCCM, Jamf) and collaboration platforms (Zoom, Teams, SharePoint) Experience overseeing or partnering with service desk operations Experience leading cross-functional teams and delivering technology transformation projects Bachelor’s degree in Computer Science, Information technology or a related field. Master’s degree or certifications (e.g. ITIL, Microsoft, AWS) is a plus. What success will mean in this role Reduced incident resolution times and automation in user provisioning and software deployment Seamless coordination between the service desk and infrastructure engineers Secure endpoints and collaboration platform that are scalable to account for a growing business High employee satisfaction and enablement feedback/scores Morningstar is an equal opportunity employer.