Position SummaryThe Senior Operations Analyst will play a critical role in driving operational excellence by analyzing performance metrics, optimizing business processes, and delivering actionable insights across the customer experience (CX) organization. This individual will maintain reporting for weekly and monthly leadership updates, support operational planning, deliver data-driven insights, and collaborate with cross-functional teams to identify and implement improvements. We are seeking a proactive, innovative, and results-driven professional who thrives in a dynamic environment and takes ownership of their work. This role offers the opportunity to help us elevate the organization by lead initiatives that improve efficiency, elevate customer outcomes, and enable data-driven decision-making across the organization. We encourage candidates from diverse backgrounds to apply. Key ResponsibilitiesDevelop and maintain dashboards, scorecards, and KPI reports to monitor operational performance across Customer Experience, Professional Services, and Support teams.Analyze key performance indicators (KPIs) to identify trends, anomalies, and areas for improvement.Conduct root cause analysis on key performance trends, including customer churn, service delivery issues, and efficiency gaps.Collaborate with Finance, Accounting, and cross-functional stakeholders to align operational planning with business goals, including project-level profitability, cost tracking, and resource utilization.Support revenue and cost modeling with an operational lens to improve planning accuracy and drive strategic prioritization.Build scalable, user-friendly reporting tools in Excel or BI platforms to support leadership reviews and board reporting.Own the analysis of renewal risks, loss reasons, and customer lifecycle metrics to support retention strategies.Partner with CX leaders to define and refine KPIs for service excellence, process efficiency, and customer health. Qualifications and Skills Bachelor’s degree required; MBA or equivalent is a plusMinimum of 7 years of experience in operations, consulting, finance, or a related role.Strong analytical skills with expertise in business analysis, operational & KPI reporting.Proficiency with excel. Excel modeling and experience with data visualization tools a plus.Ability to translate complex data into actionable insights for operational leaders.Familiarity with financial concepts (forecasting, cost modeling) in a business operations context.Strong collaboration and communication skills across departments, including Customer Success, Delivery, and Finance.Self-starter with a results-oriented mindset and ability to work independently in fast-paced environments. LocationPreferred location: Pune, India About OnitOnit is a global leader in enterprise workflow solutions for legal, compliance, sales, IT, HR, and finance departments. With Onit, companies can transform best practices into smarter workflows, better processes, and operational efficiencies. Onit focuses on enterprise legal management, matter management, spend management, contract lifecycle management, and legal holds, transforming how global Fortune 500 companies and corporate legal departments bridge the gap between systems of record and systems of engagement.

Position SummaryThe Resource Manager will be responsible for managing end-to-end resource management for services, including planning, identifying, and allocating resources for projects. This role requires working closely with delivery managers, business leaders, and individual contributors to ensure smooth operations. The ideal candidate will drive strategic resource management, forecasting, and demand-supply management while maintaining high client utilization rates. We are seeking a proactive, innovative, and results-driven individual who thrives in a dynamic environment and is eager to take ownership of their work. The role provides an opportunity to lead initiatives, drive improvements, and make a measurable impact on business success. We encourage candidates with diverse perspectives and backgrounds to apply. Key ResponsibilitiesPlan, identify, and allocate resources for projects, ensuring alignment with business needs.Interact with delivery managers to understand and assess resource requirements.Coordinate with contractors, project managers, and business leaders to support global resource management.Manage forecasting, demand, and supply management to optimize resource utilization.Ensure high client utilization rates of greater than 70%.Support business leads by advising on best practices for staffing projects, pyramid correction, and utilization target achievement.Prepare and share the Demand and Supply tracker with senior management for weekly review calls.Drive initiatives for fresher intake, operational efficiency, and cost optimization. Qualifications and Skills The ideal candidate has a minimum of 7 years of experience in resource management or a related role. 3 years resource management experienceStrong working knowledge of PSA (Professional Services Automation) tools, ideally Kantata, but experience with similar tools such as Financial Force or OpenAir is acceptable.Proficiency in Salesforce and experience with updating staffing in a PSA tool.Expertise in managing staffing for resources across onshore and offshore locations.Strong knowledge of Excel with the ability to perform basic reporting and analysis.Understanding of key KPIs related to utilization, including billable and effective utilization, concessions, and non-billed time.Excellent communication skills in English, with a proactive and assertive approach.Strong leadership skills with the ability to work independently and remotely if needed.A go-getter attitude with a focus on driving results and achieving operational excellence.Ability to work in a dynamic and fast-paced environment while maintaining high levels of professionalism and accountability.Strong interpersonal skills and the ability to engage effectively with cross-functional teams. LocationPreferred location: Pune, India About OnitOnit is a global leader in enterprise workflow solutions for legal, compliance, sales, IT, HR, and finance departments. With Onit, companies can transform best practices into smarter workflows, better processes, and operational efficiencies. Onit focuses on enterprise legal management, matter management, spend management, contract lifecycle management, and legal holds, transforming how global Fortune 500 companies and corporate legal departments bridge the gap between systems of record and systems of engagement.

The Senior InfoSec Compliance Analyst will play a pivotal role in ensuring that Onit adheres to industry standards and regulatory requirements. This position involves analyzing, implementing, and maintaining compliance protocols, collaborating with internal teams, and providing strategic insights to enhance our security posture. Responsibilities: Lead the planning and execution of security audits (e.g., ISO 27001, SOC 2, PCI DSS, HIPAA, NIST, GDPR).Assess, implement, and maintain new compliance frameworks or controls, leading cross-functional projects for certifications or attestations (e.g., achieving new levels of SOC 2, ISO 27001, or industry-specific standards).Lead compliance-related projects, including process improvements, tool implementations (e.g., GRC platforms), and policy roll-outs.Oversee and coordinate penetration testing activities and manage third-party penetration testing vendors.Complete and manage responses to customer security and privacy questionnaires, providing evidence of controls to support sales.Perform risk assessments; document findings and collaborate with stakeholders to mitigate risks.Develop, review, and maintain security policies, procedures, and standards.Serve as the point of contact for compliance-related incidents and inquiries, conducting investigations and documenting findings.Support vendor management by performing third-party security assessmentsMentor and coach junior analysts, promoting a team culture of knowledge-sharing and professional growth. Qualifications/SkillsBachelor’s degree in Information Security, Computer Science, or a related field.Minimum of 6-8 years of experience in years of experience in information security compliance, risk management, or IT audit.Proven experience managing and implementing major compliance frameworks (e.g., ISO 27001, SOC 2, NIST, PCI DSS, HIPAA, GDPR, etc.).Hands-on experience with penetration testing oversight and third-party risk assessments.Track record of leading or participating in successful compliance audits, certifications, and attestation projects.Experience managing multiple compliance projects and initiatives simultaneously.Ability to lead cross-functional teams and work collaboratively across departments.Self-motivated and proactive, with strong organizational and time-management skills.Strong analytical, investigative, and problem-solving skills.Strong written and verbal communication skills.Audit experience working with Enterprise SaaS software is a plus.Auditing knowledge of AWS and cloud infrastructures a plus.Professional certifications such as CISA, CISSP, or similar strongly desired. About OnitOnit is a global leader in enterprise workflow solutions for legal, compliance, sales, IT, HR, and finance departments. With Onit, companies can transform best practices into smarter workflows, better processes, and operational efficiencies. Onit focuses on enterprise legal management, matter management, spend management, contract lifecycle management, and legal holds, transforming how global Fortune 500 companies and corporate legal departments bridge the gap between systems of record and systems of engagement.

Position Summary The Senior Operations Analyst will play a critical role in driving operational excellence by analyzing performance metrics, optimizing business processes, and delivering actionable insights across the customer experience (CX) organization. This individual will maintain reporting for weekly and monthly leadership updates, support operational planning, deliver data-driven insights, and collaborate with cross-functional teams to identify and implement improvements. We are seeking a proactive, innovative, and results-driven professional who thrives in a dynamic environment and takes ownership of their work. This role offers the opportunity to help us elevate the organization by lead initiatives that improve efficiency, elevate customer outcomes, and enable data-driven decision-making across the organization. We encourage candidates from diverse backgrounds to apply. Key Responsibilities Develop and maintain dashboards, scorecards, and KPI reports to monitor operational performance across Customer Experience, Professional Services, and Support teams. Analyze key performance indicators (KPIs) to identify trends, anomalies, and areas for improvement. Conduct root cause analysis on key performance trends, including customer churn, service delivery issues, and efficiency gaps. Collaborate with Finance, Accounting, and cross-functional stakeholders to align operational planning with business goals, including project-level profitability, cost tracking, and resource utilization. Support revenue and cost modeling with an operational lens to improve planning accuracy and drive strategic prioritization. Build scalable, user-friendly reporting tools in Excel or BI platforms to support leadership reviews and board reporting. Own the analysis of renewal risks, loss reasons, and customer lifecycle metrics to support retention strategies. Partner with CX leaders to define and refine KPIs for service excellence, process efficiency, and customer health. Qualifications and Skills Bachelor’s degree required; MBA or equivalent is a plus Minimum of 7 years of experience in operations, consulting, finance, or a related role. Strong analytical skills with expertise in business analysis, operational & KPI reporting. Proficiency with excel. Excel modeling and experience with data visualization tools a plus. Ability to translate complex data into actionable insights for operational leaders. Familiarity with financial concepts (forecasting, cost modeling) in a business operations context. Strong collaboration and communication skills across departments, including Customer Success, Delivery, and Finance. Self-starter with a results-oriented mindset and ability to work independently in fast-paced environments. Location Preferred location: Pune, India About Onit Onit is a global leader in enterprise workflow solutions for legal, compliance, sales, IT, HR, and finance departments. With Onit, companies can transform best practices into smarter workflows, better processes, and operational efficiencies. Onit focuses on enterprise legal management, matter management, spend management, contract lifecycle management, and legal holds, transforming how global Fortune 500 companies and corporate legal departments bridge the gap between systems of record and systems of engagement. Show more Show less

About Onit Onit is a global leader in enterprise workflow solutions for legal, compliance, sales, IT, HR, and finance departments. With Onit, companies can transform best practices into smarter workflows, better processes, and operational efficiencies. Onit focuses on enterprise legal management, matter management, spend management, contract lifecycle management, and legal holds, transforming how global Fortune 500 companies and corporate legal departments bridge the gap between systems of record and systems of engagement. Position Summary The System Administrator will be responsible for managing and maintaining our basic IT Infrastructure, ensuring seamless onboarding and offboarding processes, and providing support for both Windows and Mac systems. Proficiency in Microsoft Intune, JAMF, and Entra is essential for this role, as is the ability to troubleshoot and resolve issues related to various applications and Microsoft 365 services. This role would be part of 18*5 Global support team. Key Responsibilities • Onboarding and Offboarding: o Manage user accounts, permissions, and access rights. o Provision and configure software for Mac and Windows systems for new employees o Ensure secure and efficient onboarding / offboarding processes. o Utilize defined checklists to ensure accurate completion of tasks and address IT support requests • Device Management: o Drive efficient laptop management using Jamf and Intune, from initial configuration to ongoing maintenance. o Develop and implement comprehensive security protocols for device enrollment and software updates. o Proactively manage endpoint security threats through CrowdStrike's detection and response capabilities. • Intune and JAMF Administration: o Manage Windows devices using the full spectrum of Microsoft Intune, encompassing policy implementation and development. o Proactively manage macOS devices with JAMF leveraging advanced policy and automation techniques. o Develop and implement policies, profiles, and compliance settings using Jamf, Intune, Entra, and CrowdStrike to meet organizational needs. • Application Support: o Resolve complex application issues through advanced troubleshooting, ensuring minimal disruption to business operations and to end user. o Manage user access and permissions across applications, ensuring security and compliance while efficiently addressing IT support tickets. o Provide expert remote support to users across the US and globally, ensuring consistent and timely resolution of technical issues. o Maintain and troubleshoot small office networks, including internet connectivity and access control, ensuring seamless infrastructure operation. o Maintain accurate IT asset inventory, comprehensive documentation, and standardized procedures, ensuring efficient troubleshooting and knowledge transfer. • IT Project o Supporting ongoing IT Project and learning new technologies. Qualifications and Skills • Bachelor’s degree in information technology, Computer Science, or a related field. • 5+ years of experience in system administration. • Demonstrated proficiency in Windows, Meraki and macOS environments. • Extensive hands-on experience with Microsoft Intune, JAMF, Entra, Google Workspace, SharePoint, Teams, and Microsoft 365 admin. • Proven ability to troubleshoot complex issues, particularly within the Microsoft 365 suite. • Exceptional communication and interpersonal skills, with the ability to collaborate effectively across teamsand different departments. • Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator, JAMF Certified Associate) are a significant advantage. Show more Show less

We are looking for smart engineers who are enthused when they see a problem and can't stop themselves until it is solved; who have a strong desire to provide solutions to customer issues in a fast paced environment; and who are energised with the prospect of directly interacting with our customers, most of whom are from Fortune 500 companies. If you have exposure to relational databases, have basic proficiency in SQL and any programming language, we will provide the rest of the training for you, on this exciting journey. Do apply! In this role, you'll lead all technical aspects of implementations, which includes collecting requirements, building workflows, user interfaces, security profiles, reports, training/demonstrating, handling issues, and much more. The Role: You can code in some capacity (in any language), and have built one or more basic to moderately advanced programs. While the Onit platform is primarily a "low-code" solution, a general understanding of programming fundamentals will be important to your success You enjoy working in a fast paced and dynamic environment, with minimal oversight and direction You take responsibility for projects end-to-end, from idea to completion Provide assistance to colleagues where needed Work well in both individual and team settings Participate effectively as an individual and team contributor within a multifaceted technology environment Support delivery and implementation services as necessary Mandatory Skills: Relational Database experience - designing database schemas, working with multiple tables Basic knowledge of HTML, CSS and JavaScript General understanding of programming fundamentals Demonstrated ability to quickly understand business requirements and expectations Excellent verbal and written communication skills Detail-oriented with strong organizational skills Desired Skills: 2 - 4 years of related application support or software implementation experience is preferred. Prior experience working on integrations is a plus Prior experience working on Business Process automation / management tools is a plus Liquid templating language experience a plus Excellent Microsoft Office Suite and general documentation proficiency Ability to multi-task and prioritize across several projects simultaneously Qualifications: Bachelor's degree in computer science, MIS or similar discipline preferred About Onit : Onit creates solutions that transform best practices into smarter workflows, better processes and operational efficiencies. We do this for legal, compliance, sales, IT, HR and finance departments. We specialize in enterprise legal management, matter management, spend management, contract management and legal holds. We also specialize in AI/ML (NLP) based models for our platform for contract reviews. Onit partners with businesses to build custom enterprise-wide software solutions that can be implemented quickly, are easy to use, and drive better decisions. Show more Show less

Senior System Administrator Location: Pune, Maharashtra, India Onit, Inc. is seeking a Senior Systems Administrator to manage and optimize a diverse global IT cloud infrastructure. The role focuses on Microsoft 365, Entra ID, SSO, Exchange administration, Email Security (Mimecast), and IT governance while contributing to cross-functional initiatives. Key Responsibilities: Microsoft 365 & Exchange Administration: Manage user accounts, licensing, permissions, and roles across multiple M365 tenants. Manage Exchange Online mail flow, retention policies, and security measures (Mimecast). Implement security protocols like MFA, Conditional Access, and threat management. Migrate and Manage One Drive, SharePoint and MS Teams. Ensure compliance with regulations (e.g., GDPR) and manage eDiscovery and audit logs. Platform Optimization: Monitor platform performance and usage, recommend cost-saving optimizations. Develop governance policies and stay updated on the Microsoft roadmap. Backup, Recovery, and Security: Configure backup solutions and update disaster recovery plans. Utilize Mimecast for filtering, encryption, archiving, and continuity. IT Infrastructure Support: Manage hosting, domain, and Cloudflare. Collaborate on AWS infrastructure projects. Required Skills: 8+ years as Global Admin for M365, Entra ID & Exchange administration, including automation and migrations. Proficiency in PowerShell for scripting and administration. Expertise in email security (Mimecast), protocols (SMTP, POP3, IMAP) & Security Standards (SPF, DKIM, DMARC) Experience with Azure AD, IAM, and compliance frameworks (NIST, GDPR, ISO 27001). Knowledge of CrowdStrike, Cloudflare, and Zero-Trust principles. Preferred Certifications: MS-102: Microsoft 365 Administrator Microsoft 365 Certified : Messaging Administrator Associate SC-300: Microsoft Identity and Access Administrator About Onit: Onit is a global leader in enterprise workflow solutions, transforming business processes in Legal, IT, HR, and Finance with cutting-edge platforms and smarter workflows. Show more Show less

Prompt Engineer Onit - Pune, Maharashtra, India - Full Time The Prompt Engineer will be responsible for creating and developing AI solutions that enhance operational efficiencies. This role combines hands-on programming with prompt engineering. It requires a deep understanding of natural language processing (NLP) and the ability to work closely with various business units to build and integrate AI components, ensuring effective interactions between AI models and business needs. This role requires proficiency in programming languages, such as Python, and provides opportunities to expand expertise across AI frameworks and deployment architectures. Key Responsibilities: Develop and refine prompts for AI systems to generate desired outputs. Build and integrate internal solutions that interact with LLMs. Work with business units to understand their needs and translate them into effective AI prompts. Collaborate with business units to interpret needs and integrate prompts into actionable AI solutions. Develop and test AI applications, and validate prompts, in line with ethical, data privacy and security standards. Provide training and support to business users on how to use AI solutions. adjusting Apply data insights and monitor performance to enhance solutions. Ensure prompts comply with data privacy and security standards. Required Skills and Qualifications: 4+ years of proven experience in experience in developing and deploying business solutions and working with AI technology. Strong programming skills in languages such as Python, Node.JS, JavaScript, React. Excellent communication skills and the ability to translate business requirements into technical specifications. Analytical mindset with strong problem-solving abilities. Familiarity with AI and machine learning frameworks and tools (e.g., TensorFlow, PyTorch). Understanding of data privacy and security considerations in AI applications. Nice to have: Knowledge of business process automation and optimization. Certification in AI or related technologies. Familiarity with Microsoft Copilot Studio, Power Apps, and Power BI. Experience with large language models (LLMs) and their application in business settings. Qualification: Bachelor’s or Master’s degree in Computer Science, Artificial Intelligence, or a related field. About Onit Onit is a global leader of enterprise workflow solutions for legal, compliance, sales, IT, HR and finance departments. Our solutions transform best practices into smarter workflows, better processes and operational efficiencies. With a focus on enterprise legal management, matter management, spend management, contract management and legal holds, we operate globally and help transform the way Fortune 500 companies and billion-dollar legal departments bridge the gap between systems of record and systems of engagement. We help customers find gains in efficiency, reduce costs and automate transactions faster. Show more Show less

Senior Solution Engineer Pune, Maharashtra | Fulltime Summary: As a Senior Solution Engineer at Onit, you will play a critical role in providing exceptional technical support to clients utilizing our suite of products. You will be responsible for troubleshooting and resolving complex technical issues as well as performance optimization, ensuring that our clients have a seamless and successful experience with our solutions. This position offers an exciting opportunity to work cross-functionally with teams across Engineering, Product Management, and Professional Services to deliver world-class solutions and customer satisfaction. Key Responsibilities: Supporting the effort to ensure the highest levels of client satisfaction with our products and services, the Sr. Solution Engineer will have the following responsibilities and duties: Provide advanced technical support to clients, addressing complex technical issues and product inquiries related to Onit’s suite of solutions. Troubleshoot, diagnose, and resolve technical challenges across the product stack, delivering prompt and efficient solutions. Collaborate closely with internal teams, including Engineering, Product Management, and Professional Services, to ensure comprehensive resolution of client issues and to drive product enhancements. Identify and escalate recurring issues or patterns to the development teams to improve product functionality and reduce future support requests. Serve as a technical advisor to clients, offering insights and guidance on best practices for leveraging Onit’s products to meet business goals. Perform performance optimization of Onit’s products and solutions, ensuring efficient operation and resolving any performance bottlenecks or issues. Contribute to continuous improvement initiatives by providing feedback on product features, functionality, and customer requirements. Required Skills 5+ years of experience in advanced customer support, preferably within a SaaS (Software as a Service) environment. Proficiency in Ruby programming, with a general to advanced level of expertise. Working knowledge of Python and its application in software development and support. Prior experience working on integrations (e.g., Pentaho, Workato, API integrations, third-party systems). Solid understanding of programming fundamentals and source code management (e.g., algorithms, data structures, coding best practices, git, etc.) Demonstrated ability to quickly understand business requirements and expectations. Excellent verbal and written communication skills, with the ability to effectively articulate complex technical concepts to both technical and non-technical stakeholders. Detail-oriented with strong organizational skills. Prior experience working on Business Process automation/management tools is a plus. Liquid templating language experience is a plus. Excellent Microsoft Office Suite and general documentation proficiency. Strong multitasking skills with the ability to prioritize and manage multiple projects. simultaneously in a fast-paced environment. Experience in the legal industry is a plus but not required. Bachelor’s degree in computer science, MIS or a related discipline is preferred. About Onit We're redefining the future of legal operations through the power of AI. Our cutting-edge platform streamlines enterprise legal management, matter management, spend management and contract lifecycle processes, transforming manual workflows into intelligent, automated solutions. We’re a team of innovators using AI at the core to help legal departments become faster, smarter, and more strategic. As we continue to grow and expand the capabilities of our new AI-centric platform, we’re looking for bold thinkers and builders who are excited to shape the next chapter of legal tech. If you're energized by meaningful work, love solving complex problems, and want to help modernize how legal teams operate, we’d love to meet you. Show more Show less

The Senior InfoSec Compliance Analyst will play a pivotal role in ensuring that Onit adheres to industry standards and regulatory requirements. This position involves analyzing, implementing, and maintaining compliance protocols, collaborating with internal teams, and providing strategic insights to enhance our security posture. Responsibilities: Lead the planning and execution of security audits (e.g., ISO 27001, SOC 2, PCI DSS, HIPAA, NIST, GDPR). Assess, implement, and maintain new compliance frameworks or controls, leading cross-functional projects for certifications or attestations (e.g., achieving new levels of SOC 2, ISO 27001, or industry-specific standards). Lead compliance-related projects, including process improvements, tool implementations (e.g., GRC platforms), and policy roll-outs. Oversee and coordinate penetration testing activities and manage third-party penetration testing vendors. Complete and manage responses to customer security and privacy questionnaires, providing evidence of controls to support sales. Perform risk assessments; document findings and collaborate with stakeholders to mitigate risks. Develop, review, and maintain security policies, procedures, and standards. Serve as the point of contact for compliance-related incidents and inquiries, conducting investigations and documenting findings. Support vendor management by performing third-party security assessments Mentor and coach junior analysts, promoting a team culture of knowledge-sharing and professional growth. Qualifications/Skills Bachelor’s degree in Information Security, Computer Science, or a related field. Minimum of 6-8 years of experience in years of experience in information security compliance, risk management, or IT audit. Proven experience managing and implementing major compliance frameworks (e.g., ISO 27001, SOC 2, NIST, PCI DSS, HIPAA, GDPR, etc.). Hands-on experience with penetration testing oversight and third-party risk assessments. Track record of leading or participating in successful compliance audits, certifications, and attestation projects. Experience managing multiple compliance projects and initiatives simultaneously. Ability to lead cross-functional teams and work collaboratively across departments. Self-motivated and proactive, with strong organizational and time-management skills. Strong analytical, investigative, and problem-solving skills. Strong written and verbal communication skills. Audit experience working with Enterprise SaaS software is a plus. Auditing knowledge of AWS and cloud infrastructures a plus. Professional certifications such as CISA, CISSP, or similar strongly desired. About Onit Onit is a global leader in enterprise workflow solutions for legal, compliance, sales, IT, HR, and finance departments. With Onit, companies can transform best practices into smarter workflows, better processes, and operational efficiencies. Onit focuses on enterprise legal management, matter management, spend management, contract lifecycle management, and legal holds, transforming how global Fortune 500 companies and corporate legal departments bridge the gap between systems of record and systems of engagement. Show more Show less

About Onit Onit is a global leader in enterprise workflow solutions for legal, compliance, sales, IT, HR, and finance departments. With Onit, companies can transform best practices into smarter workflows, better processes, and operational efficiencies. Onit focuses on enterprise legal management, matter management, spend management, contract lifecycle management, and legal holds, transforming how global Fortune 500 companies and corporate legal departments bridge the gap between systems of record and systems of engagement. Position Summary The Lead IT Infrastructure will be responsible for managing and maintaining all IT Projects and Critical tickets. Project and stakeholder management ensuring seamless execution of IT Projects. Technical expertise in SSO, SPO, OD, MS Teams, PowerShell, Intune, Email Security, Exchangeand IAM is essential for this role, as is the ability to troubleshoot and resolve issues related to various applications and Microsoft 365 services. Key Skills - Microsoft Entra Suite, Security & Endpoint Management Experience: • Hands-on experience in IT Infrastructure, Identity & Access Management (IAM), MS Teams, OneDrive, SharePoint and Security. Responsibilities: • Expertise in Microsoft Entra Suite, including IAM, SSO, App Registration, AD Connect, and Tenant Migrations. • Lead M365 and Entra ID migrations, covering hybrid identity, Exchange Online, MS Teams, OneDrive, and SharePoint. • OneLogin to Entra SSO migration • Box, Dropbox, Google Workspace to SPO and OneDrive Migration. • Slack to MS Teams Migration understanding and knowledge. • Implement and manage Mimecast for email security and threat protection. • Configure and optimize Cloudflare for web security and performance. • Manage email authentication protocols (DKIM, DMARC, SPF) for enhanced security. • Deploy and maintain CrowdStrike for endpoint security and threat detection. Requirements: • 10+ years of experience in Microsoft Entra ID (Azure AD), IAM, and M365 migrations. • Strong hands-on experience with Exchange Online, Teams, OneDrive, and SharePoint migrations. • Solid knowledge of email security best practices, cloud security, and endpoint protection tools. • Migration, Project and stakeholder management experience. • Knowledge of migration tools like Sharegate, Cloudfuze, Quest, Netwoven. • Knowledge of Slack collaboration tools would be a plus. • Knowledge of GDPR, ISO 27001 process and compliance Show more Show less

Legal Engineer Location: Pune Role Summary The Legal Engineer is responsible for executing legal workflows in AI development with a strong focus on trust, safety, compliance, and risk validation. Working under the guidance of Senior and Principal Legal Engineers, this role supports the ethical development of AI, ensures legal risk is documented and mitigated, and contributes to internal compliance, audits, and workflow execution. The position also encourages professional development and cross-functional collaboration. Key Responsibilities Legal Workflow Execution: Organise baselines, define research methodologies, and support structured execution of legal AI workflows. Compliance & Reporting Support: Assist in audits, prepare privacy statements, model factsheets, and maintain audit logs. AI Risk & Validation Tasks: Conduct ethical, legal, and operational risk assessments while maintaining AI risk registry and validating outputs for compliance. Trust & Safety Integration: Monitor ongoing legal and risk developments, initiate steps to maintain compliance, and feed findings into trust frameworks. Prompt Engineering Support: Contribute to prompt development and iterative improvements in legal AI services. Jurisdictional Research: Research and summarise AI regulations relevant to product deployment regions. Cross-functional Collaboration: Partner with AI engineering team to deliver legally valid and trustworthy AI solutions. Learning & Development: Learn from senior team members and work towards higher-impact roles. Required Skills and Qualifications Legal degree or equivalent legal/LegalOps experience Background in legal matter or spend management Strong analytical, documentation, and organisational skills Excellent communication and teamwork abilities Demonstrated ability to learn and adapt in LegalTech environments Preferred Qualifications Understanding of AI compliance and legal risk principles Experience in prompt engineering or legal validation of AI Exposure to legal audits, AI fairness, privacy, or regulatory frameworks Prior client presentations or compliance documentation experience About Onit: Onit creates solutions that transform best practices into smarter workflows, better processes, and operational efficiencies. We do this for legal, compliance, sales, IT, HR and finance departments. We specialize in enterprise legal management, matter management, spend management, contract management and legal holds. We also specialize in AI/ML (NLP) based models for our platform for contract reviews. Onit partners with businesses to build custom enterprise-wide software solutions that can be implemented quickly, are easy to use, and drive better decisions.

Software Engineer As a Software Engineer at Onit, you will use your knowledge and experience as part of a team that designs and implements new features and APIs as part of the OnitX AppBuilder Platform Development team. The primary focus of this position will be on enhancing the engine that enables our Products team to build applications that we sell in the Legal Tech market. The ideal candidate will be able to work independently on either Front End or Back End development as well as demonstrate a willingness to learn to growth the breadth of their skills and become more of a full stack developer. The ideal candidate will understand the benefits of collaborative design and development and will be able to mentor more junior development and QA resources. The current tech stack includes Ruby on Rails, React, JavaScript and PostgreSQL. We deploy to AWS. We are an agile software development shop and believe in automated testing. Responsibilities: Plan, build and launch features for our products. Help to solve business problems including performance improvement of existing software. Evaluate emerging technologies continually to identify opportunities, trends, and best practices to strengthen development practices and improve productivity. Work closely with our designers and project management team to craft well thought out user experiences. Work closely with Product Management and provide analysis on complexity and effort required for completion of new features and initiatives. Estimate development tasks and meet deadlines in collaboration with the team. Required Skills: 4+ years of experience using current language(s) for web development. Demonstrated leadership in projects preferably including examples in: (Back-end) Dynamic languages such as Ruby on Rails, (Back-end) Static languages such as Java Intermediate to Advanced knowledge of the SQL language and relational databases. Experience with PostgreSQL is a plus. Demonstrated understanding of full cycle development leveraging Agile methodologies. Ability to work and develop in Mac/Linux environment. Desired skill: Python Qualifications: Bachelor of engineering in computer science/Software engineering or other similar equivalent disciplines is required. About Onit: Onit is a global leader of enterprise workflow solutions for legal, compliance, sales, IT, HR and finance departments. Our solutions transform best practices into smarter workflows, better processes, and operational efficiencies. With a focus on enterprise legal management, matter management, spend management, contract management and legal holds, we operate globally and help transform the way Fortune 500 companies and billion-dollar legal departments bridge the gap between systems of record and systems of engagement.

Associate Architect R&D – Onit – Pune, Maharashtra, India – Full Time As an Associate Architect at Onit, you will lead the design and implementation of new features and APIs as part of the OnitX AppBuilder Platform Development team. The primary focus of this position will be on enhancing the engine that enables our Products team to build applications that we sell in the Legal Tech market. The ideal candidate will be able to lead the technical direction of both Front End and Back End development as well as provide leadership and mentoring to more junior development and QA resources. The current tech stack includes Ruby on Rails, React, JavaScript and PostgreSQL. We deploy to AWS. We are an agile software development shop and believe in automated testing. Responsibilities: Plan, build and launch features for our products. Lead design and use of technology to best solve business problems including performance improvement of existing software. Evaluate emerging technologies continually to identify opportunities, trends, and best practices to strengthen development practices and improve productivity. Work closely with our designers and project management team to craft well thought out user experiences. Work closely with Product Management and provide analysis on complexity and effort required for completion of new features and initiatives. Estimate development tasks and meet deadlines. Troubleshoot CI/CD issues and maintain an understanding of our deployment architecture. Work directly with the support team to troubleshoot and solve issues as part our escalation team and to help more junior resources solve issues they are not experienced enough to solve. Skills/Qualifications: 10+ years of experience using current language(s) for web development. Demonstrated leadership in projects preferably including examples in: Experience with front-end development and technologies including JavaScript and React is required. Dynamic languages such as Ruby on Rails. Static languages such as Java. Intermediate to Advanced knowledge of the SQL language and relational databases. Experience with PostgreSQL is a plus. Working knowledge of CI/CD concepts. Experience with AWS, containerization and Kubernetes are highly desired. Demonstrated understanding of full cycle development leveraging Agile methodologies. Ability to work and develop in Mac/Linux environment. Qualifications: Bachelor of Engineering in computer science/Software engineering or other similar equivalent disciplines is required. About Onit: Onit is a global leader of enterprise workflow solutions for legal, compliance, sales, IT, HR and finance departments. Our solutions transform best practices into smarter workflows, better processes, and operational efficiencies. With a focus on enterprise legal management, matter management, spend management, contract management and legal holds, we operate globally and help transform the way Fortune 500 companies and billion-dollar legal departments bridge the gap between systems of record and systems of engagement.

Senior Architect, User Experience Pune, India Overview: We are seeking a seasoned, hands‑on UX functional leader to serve as the principal designer for our Asia engineering hub in Pune. This role partners directly with regional product and engineering teams to craft intuitive, compliant, and secure experiences for our Legal Tech platform. You will influence global UX strategy, evangelize best practices locally, and mentor peers informally, while formal people management remains with the local‑based UX leadership. Key Responsibilities Hands‑On Experience Design Own end‑to‑end design for features developed by Pune engineering squads—from discovery and journey mapping to wireframes, prototypes, and high‑fidelity specs. Conduct primary and secondary research with legal practitioners across APAC to uncover regional needs and ensure inclusive, accessible design. Functional Leadership & Evangelism Act as the UX voice for the Pune site, aligning local delivery with our global design system, brand guidelines, and accessibility standards. Provide design critique, coaching, and knowledge‑sharing across time zones; mentor junior designers. Influence product roadmaps with data‑driven insights, usability metrics, and research‑backed recommendations. Collaboration & Process Embed with cross‑functional scrum teams, ensuring design representation during planning, backlog grooming, sprint reviews, and retrospectives. Partner closely with Product, Engineering, Legal SMEs, and Customer Success to simplify legal workflows—such as CLM, e‑billing, document automation, and matter management—without sacrificing accuracy or control. Operational Excellence Define and track UX measures relevant to legal tech adoption (e.g., time‑to‑contract, error reduction, task success rates). Maintain design documentation, contribute to the Figma‑based design system, and steward research repositories for continuous improvement. Required Qualifications 10+ years of professional UX/UI design experience for B2B or SaaS applications, with demonstrable depth as an individual contributor. Proven success designing solutions for regulated, workflow‑heavy, or complex domains—ideally Legal Tech, FinTech, or HealthTech. Deep understanding of human‑centered design, information architecture, and accessibility in enterprise software. Fluency with Figma, Miro, Dovetail, and analytics platforms such as Mixpanel or FullStory. Experience collaborating with distributed teams and working autonomously within a remote‑first environment. Preferred Qualifications Prior experience on legal platforms (e.g., CLM, ELM, legal spend management, or contract analytics). Understanding of legal and compliance considerations (audit trails, permissioning models, security protocols). Familiarity with legal personas: lawyers, paralegals, general counsel, legal ops managers, contract admins. What Success Looks Like Rapid design turnaround that supports on‑time delivery of Pune engineering sprints. Increased adoption and satisfaction among legal users across roles and jurisdictions. Measurable reduction in onboarding time and task completion cycles for key legal workflows. Consistent application of the global design system across new features shipped from Pune. High collaboration scores from Product, Engineering, and Legal stakeholders. About Onit : Onit creates solutions that transform best practices into smarter workflows, better processes, and operational efficiencies. We do this for legal, compliance, sales, IT, HR and finance departments. We specialize in enterprise legal management, matter management, spend management, contract management and legal holds. We also specialize in AI/ML (NLP) based models for our platform for contract reviews. Onit partners with businesses to build custom enterprise-wide software solutions that can be implemented quickly, are easy to use, and drive better decisions.

Position Summary Join our dynamic team working with cutting-edge legal tech products such as AXDRAFT and ContractWorks Premium, both powerful CLM solutions designed to streamline contract lifecycle management. In this role, you will provide professional services by creating and maintaining tailored setups for our clients, transforming complex legal document drafting into a simple, efficient Q&A process. This opportunity is ideal for candidates with some legal experience who are keen to explore innovative solutions beyond traditional legal practice, while engaging in extensive oral and written communication with international clients. Key Responsibilities: Work with diverse legal tech products to set up and customize CLM solutions for clients Create, manage, and refine automated templates of legal documents by building logical trees that simplify the drafting process into a Q&A format Discover and analyze client requirements and lead projects to deliver tailored professional services Provide ongoing support for users and ensure smooth automation of legal processes, including building approval flows, e-signing processes, and managing repository structures Collaborate with leading corporations across the US and globally, contributing to high-profile projects with Fortune 500 customers. Required Skills Fluency in English with excellent oral and written communication skills (C1-2) 2- 3 years of legal experience, either through work or education, with a willingness to explore non-traditional legal career paths Advanced proficiency in MS Word with a strong grasp of document formatting techniques Excellent analytical skills and logical thinking, with attention to detail in developing efficient logical trees Ability to manage multiple tasks, coordinate with international clients, and adapt to evolving client requirements A customer service mindset with the ability to effectively manage client relationships and provide timely support Strong problem-solving skills and the ability to troubleshoot technical or process issues as they arise Familiarity with CLM (Contract Lifecycle Management) systems or similar legal tech platforms Experience working with automated workflow and process mapping tools Knowledge of legal drafting standards and document management best practices Comfortable with Excel, Jira, Confluence, AI tools, support ticketing systems About Onit We're redefining the future of legal operations through the power of AI. Our cutting-edge platform streamlines enterprise legal management, matter management, spend management and contract lifecycle processes, transforming manual workflows into intelligent, automated solutions. We’re a team of innovators using AI at the core to help legal departments become faster, smarter, and more strategic. As we continue to grow and expand the capabilities of our new AI-centric platform, we’re looking for bold thinkers and builders who are excited to shape the next chapter of legal tech. If you're energized by meaningful work, love solving complex problems, and want to help modernize how legal teams operate, we’d love to meet you.

Onit, Inc. is looking for a Site Reliability Engineer L2 to join our Core Infrastructure team. This role will help to ensure the reliability of a diverse set of applications across our AWS infrastructure. To be successful in this role you will need to collaborate and pair with team members, have strong technical skills, and a passion for technology. The individual we seek is skilled in observability, excellent at troubleshooting, and has strong problem-solving skills. You must be able to multi-task in a fast-paced environment and be a self-starter with the ability to work independently. Responsibilities Troubleshoot deployment failures and infrastructure issues across our full AWS infrastructure stack (EKS, RDS,) This incudes dev, test, and production environments. Create and maintain monitors for uptime and performance using Datadog, CloudWatch and other monitoring tools. Find ways to help reduce errors in systems and reduce noise in monitors and alerts Work with others on user stories to improve system health. Help create and prioritize work / stories. Participate in standups with US and India team. Help define runbooks and automation to solve production problems. Troubleshoot applications from a configuration and logging perspective. Assist with responding to and analyzing security events from security tooling. Help train others to take on SRE responsibilities. Assist with performance optimization by identifying performing bottlenecks and making recommendations on improvements. Verify systems are monitored, backed up, and following best practices ... via audits and automation Investigate how to take better advantage of the tools we use for monitoring, security. Requirements Bachelor's degree in computer science or equivalent experience is required. 4+ years of experience for the following: AWS (EC2, EKS, ECS, S3, RDS, CloudWatch, CloudTrail, IAM, AWS CLI, etc.). Experience with containers and EKS is a must. Linux (Centos, Amazon Linux, Ubuntu) Git source code management (Gitlab, GitHub) Bash shell scripting or other scripting / programming experience SaaS based Web application experience Relational Database performance and monitoring (Postgres RDS preferred) Experience with Jenkins or similar CI/CD tooling A solid understanding of the components that make up production systems (Memory, CPU, Disk space, Disk i/o, Network i/o, etc.) is required. Strong experience with monitoring, alerting, and log aggregation tools: Datadog, AWS CloudWatch, PagerDuty, Statuspage. Ability to read and interpret application server logs, outputs, CloudTrail and other critical logging output Excellent troubleshooting skills required. Nice to Have Skills Prior application coding and debugging experience (Ruby, Python, etc.) Terraform and/or CloudFormation Experience troubleshooting application integrations Other Technologies: Cloudflare, AWS Guard duty, Crowdstrike. About Onit : Onit creates solutions that transform best practices into smarter workflows, better processes and operational efficiencies. We do this for legal, compliance, sales, IT, HR and finance departments. We specialize in enterprise legal management, matter management, spend management, contract management and legal holds. We also specialize in AI/ML (NLP) based models for our platform for contract reviews. Onit partners with businesses to build custom enterprise-wide software solutions that can be implemented quickly, are easy to use, and drive better decisions.