Senior Site Reliability Engineer

Onit, Inc. is looking for a Site Reliability Engineer L2 to join our Core Infrastructure team. This role will help to ensure the reliability of a diverse set of applications across our AWS infrastructure. To be successful in this role you will need to collaborate and pair with team members, have strong technical skills, and a passion for technology. The individual we seek is skilled in observability, excellent at troubleshooting, and has strong problem-solving skills. You must be able to multi-task in a fast-paced environment and be a self-starter with the ability to work independently.

Responsibilities

• Troubleshoot deployment failures and infrastructure issues across our full AWS infrastructure stack (EKS, RDS,) This incudes dev, test, and production environments.
• Create and maintain monitors for uptime and performance using Datadog, CloudWatch and other monitoring tools.
• Find ways to help reduce errors in systems and reduce noise in monitors and alerts
• Work with others on user stories to improve system health.
• Help create and prioritize work / stories.
• Participate in standups with US and India team.
• Help define runbooks and automation to solve production problems.
• Troubleshoot applications from a configuration and logging perspective.
• Assist with responding to and analyzing security events from security tooling.
• Help train others to take on SRE responsibilities.
• Assist with performance optimization by identifying performing bottlenecks and making recommendations on improvements.
• Verify systems are monitored, backed up, and following best practices ... via audits and automation
• Investigate how to take better advantage of the tools we use for monitoring, security.

Requirements

• Bachelor's degree in computer science or equivalent experience is required.
• 4+ years of experience for the following:
• AWS (EC2, EKS, ECS, S3, RDS, CloudWatch, CloudTrail, IAM, AWS CLI, etc.). Experience with containers and EKS is a must.
• Linux (Centos, Amazon Linux, Ubuntu)
• Git source code management (Gitlab, GitHub)
• Bash shell scripting or other scripting / programming experience
• SaaS based Web application experience
• Relational Database performance and monitoring (Postgres RDS preferred)
• Experience with Jenkins or similar CI/CD tooling
• A solid understanding of the components that make up production systems (Memory, CPU, Disk space, Disk i/o, Network i/o, etc.) is required.
• Strong experience with monitoring, alerting, and log aggregation tools: Datadog, AWS CloudWatch, PagerDuty, Statuspage.
• Ability to read and interpret application server logs, outputs, CloudTrail and other critical logging output
• Excellent troubleshooting skills required.

Nice to Have Skills

• Prior application coding and debugging experience (Ruby, Python, etc.)
• Terraform and/or CloudFormation
• Experience troubleshooting application integrations
• Other Technologies: Cloudflare, AWS Guard duty, Crowdstrike.

About Onit

Onit creates solutions that transform best practices into smarter workflows, better processes and operational efficiencies. We do this for legal, compliance, sales, IT, HR and finance departments. We specialize in enterprise legal management, matter management, spend management, contract management and legal holds. We also specialize in AI/ML (NLP) based models for our platform for contract reviews.

Onit partners with businesses to build custom enterprise-wide software solutions that can be implemented quickly, are easy to use, and drive better decisions.