2810 Incident Management Jobs - Page 25

Job Title: Security Guard Department: Operations Manned Guarding Services Reports To: Security Supervisor Area Officer Site In-charge Company: G4S Secure Solutions (India) Pvt. Ltd. Position Overview: The Security Guard is responsible for ensuring the safety and security of the client premises, personnel, and assets. The role includes access control, patrolling, monitoring surveillance equipment, and responding to incidents. Security Guards are deployed across commercial, industrial, residential, and institutional establishments. Key Responsibilities: 1. Access Control: Monitor and control entry and exit of personnel, vehicles, and materials. Check employee and visitor identification cards and maintain registers. Issue visitor passes and ensure they are surrendered before exit. 2. Patrolling & Surveillance: Conduct scheduled and random patrolling of assigned premises. Check for signs of unauthorized entry, security breaches, fire hazards, or safety violations. Monitor CCTV and other surveillance equipment where applicable. 3. Incident Management: Respond promptly to alarms, emergencies, or security incidents. Report incidents such as theft, trespassing, or suspicious activities to supervisors. Maintain records and prepare incidentoccurrence reports. 4. Emergency Response: Assist in evacuation procedures in case of fire or other emergencies. Administer basic first aid (if trained). Notify fire, ambulance, and police services when required. 5. Client Interaction: Maintain a professional demeanor while interacting with client employees and visitors. Support in enforcement of site-specific instructions or policies. Provide directions or general assistance to visitors if instructed. 6. Reporting & Documentation: Maintain daily activity logs, gate passes, visitor logs, and incident reports. Submit shift handover reports to the incoming guard or supervisor. Report absenteeism or shift issues to the site in-charge. Eligibility Criteria: Education: Minimum 10th Pass (SSLCMatriculation). 12th Pass preferred. Age: 21 to 45 years (Relaxable for Ex-Servicemen as per norms). Height: Minimum 5’7” (170 cm), may vary based on clientsite requirement. Physical Fitness: Medically and physically fit. No disability. Experience: Freshers can apply. Prior experience in security, police, or military service preferred. Ex-Servicemen Ex-Paramilitary personnel given preference. Skills & Attributes: Discipline, alertness, and integrity. Basic reading and writing ability in HindiEnglish (regional language fluency preferred). Good observation and communication skills. Ability to work in shifts (daynightrotational). Familiarity with basic security equipment and procedures. Working Conditions: 8 to 12-hour shifts depending on site requirement. Weekly off as per duty roster. Uniform, ESI, PF, Bonus, Gratuity, and other statutory benefits as per lawcompany policy. Remuneration: As per Minimum Wages Act of the respective stateunion territory and applicable category (SkilledSemi-Skilled). Additional allowances or incentives based on site-specific requirements or risks (e.g., night shift, remote location, hazardous duty). Growth Opportunities: Eligible for promotion to Head Guard Supervisor Assignment Manager based on performance and training. In-house training and skill development through G4S training academies.

Job Title: Security Guard Department: Operations Manned Guarding Services Reports To: Security Supervisor Area Officer Site In-charge Company: G4S Secure Solutions (India) Pvt. Ltd. Position Overview: The Security Guard is responsible for ensuring the safety and security of the client premises, personnel, and assets. The role includes access control, patrolling, monitoring surveillance equipment, and responding to incidents. Security Guards are deployed across commercial, industrial, residential, and institutional establishments. Key Responsibilities: 1. Access Control: Monitor and control entry and exit of personnel, vehicles, and materials. Check employee and visitor identification cards and maintain registers. Issue visitor passes and ensure they are surrendered before exit. 2. Patrolling & Surveillance: Conduct scheduled and random patrolling of assigned premises. Check for signs of unauthorized entry, security breaches, fire hazards, or safety violations. Monitor CCTV and other surveillance equipment where applicable. 3. Incident Management: Respond promptly to alarms, emergencies, or security incidents. Report incidents such as theft, trespassing, or suspicious activities to supervisors. Maintain records and prepare incidentoccurrence reports. 4. Emergency Response: Assist in evacuation procedures in case of fire or other emergencies. Administer basic first aid (if trained). Notify fire, ambulance, and police services when required. 5. Client Interaction: Maintain a professional demeanor while interacting with client employees and visitors. Support in enforcement of site-specific instructions or policies. Provide directions or general assistance to visitors if instructed. 6. Reporting & Documentation: Maintain daily activity logs, gate passes, visitor logs, and incident reports. Submit shift handover reports to the incoming guard or supervisor. Report absenteeism or shift issues to the site in-charge. Eligibility Criteria: Education: Minimum 10th Pass (SSLCMatriculation). 12th Pass preferred. Age: 21 to 45 years (Relaxable for Ex-Servicemen as per norms). Height: Minimum 5’7” (170 cm), may vary based on clientsite requirement. Physical Fitness: Medically and physically fit. No disability. Experience: Freshers can apply. Prior experience in security, police, or military service preferred. Ex-Servicemen Ex-Paramilitary personnel given preference. Skills & Attributes: Discipline, alertness, and integrity. Basic reading and writing ability in HindiEnglish (regional language fluency preferred). Good observation and communication skills. Ability to work in shifts (daynightrotational). Familiarity with basic security equipment and procedures. Working Conditions: 8 to 12-hour shifts depending on site requirement. Weekly off as per duty roster. Uniform, ESI, PF, Bonus, Gratuity, and other statutory benefits as per lawcompany policy. Remuneration: As per Minimum Wages Act of the respective stateunion territory and applicable category (SkilledSemi-Skilled). Additional allowances or incentives based on site-specific requirements or risks (e.g., night shift, remote location, hazardous duty). Growth Opportunities: Eligible for promotion to Head Guard Supervisor Assignment Manager based on performance and training. In-house training and skill development through G4S training academies.

Role & responsibilities Author realistic and complex IT tasks and their corresponding multi-step execution plans in clear, natural language, accurately mimicking real-world enterprise IT operations across ITAM, ITSM, and ITOM domains. Conduct rigorous, in-depth validation of created IT tasks and plans, critically reviewing them to ensure reflection of real-world IT team operations, processes, and inherent complexities, including adherence to ITIL best practices. Act as a central resource for IT process expertise, offering guidance and insights on complex scenarios, industry best practices, and potential edge cases to the entire data team. Identify and document discrepancies, inconsistencies, or gaps in IT process descriptions, proposing solutions for continuous data quality improvement. Contribute to the development of comprehensive guidelines and standards for IT task and plan creation, ensuring consistency and scalability of our datasets. Preferred candidate profile Bachelors degree in Engineering, Computer Science, Information Technology or equivalent Deep understanding of IT service management (ITIL v3/v4), IT domains (ITSM, ITOM, ITAM) and enterprise IT processes, ideally with ITIL Foundation certification or higher. Proven experience in IT process analysis, documentation, and improvement, or a similar role requiring detailed understanding of IT workflows. Experience with IT Service Management platforms like ServiceNow, Jira, or similar. Foundational understanding of scripting (e.g., Python) and JSON, with an ability to comprehend structured data formats like DSL/DSQL, to effectively collaborate with AI Data Engineers on text-to-JSON conversion and data pipeline processes. Exceptional attention to detail and a meticulous approach to data accuracy and validation. Strong analytical and problem-solving skills, with the ability to dissect complex IT scenarios and identify critical elements. Excellent written and verbal communication skills in English, with the ability to articulate complex IT concepts clearly and concisely. Nice to have Prior experience in a data-intensive role or working closely with data science/AI teams.

# Location : - Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune, PAN India (Remote/Hybrid options may apply) #ExperienceRequired: 7+ Years #Role Manhattan WMS Active Tech Consultant #MustHaveSkills 7+ years of strong functional & technical experience on Manhattan WM Active Platform Expertise in Unix/Linux scripting Proficiency in writing Oracle SQL queries Experience with implementation and rollout projects Familiarity with Incident Management and Change Implementation processes Excellent troubleshooting and analytical skills Clear and confident verbal and written communication skills Experience in Retail Domain or Warehouse Management (WM) application support is a plus #Responsibilities Create and enhance existing applications Provide production support for Manhattan WMS Active Design & develop technical solutions in collaboration with the Application Delivery team Build custom objects (queries, scripts, etc.) to fulfill business needs Define, create, and execute system and unit test plans Take ownership of complex technical challenges, with regular status updates Lead planning and execution of medium complexity tasks and initiatives Work closely with the onshore team to ensure timely delivery of assigned work #GoodToHave Excellent #Communication and #InterpersonalSkills Ability to work #Independently and in a #TeamEnvironment Strong #AnalyticalThinking and #ProblemSolving abilities

Position Purpose We are seeking an experienced Application Production Support having experience in platform support to join our team focused on production infrastructure management. The ideal candidate will have strong skills in automation, monitoring, troubleshooting, and incident management across a variety of tools and platforms. This position is ideal for an engineer who enjoys working in a dynamic, fast-paced environment and has a passion for production support, infrastructure optimization, automation and inclination towards problem solving Responsibilities Direct Responsibilities Automation Scripting: Drive automation initiatives using Ansible/Shell scripting, and/or Python to optimize operational workflows, deployments, and system configuration. Middleware Application Debugging: Monitor, debug, and maintain platform i.e. IIS / Apache to ensure stable application operations and uptime. Support production migrations to cloud/ virtual machines to enhance system performance and reliability. Production Support Incident Management: Manage and resolve incidents on IIS / Apache, and database components, focusing on areas such as long-running queries and server performance. Perform root cause analysis (RCA) and implement corrective actions to prevent future occurrences. Handle MQ troubleshooting and performance issue/failures. Lead deployments and manage certificate renewals, ensuring seamless deployments and minimizing downtime. Monitoring Alerting: Set up and manage Dynatrace alerts, analyze performance during incidents, create and maintain dashboards to provide real-time insights. Exposure building custom dashboards in Grafana for production system visibility. Capacity Planning: Analyze current and projected application capacity to ensure adequate resources are provisioned. Plan for capacity upgrades and scaling strategies to meet future demand. Log Management Analysis: Exposure to ELK/OpenSearch for log analysis, dashboarding and troubleshooting, enabling faster root cause identification and resolution. File Transfer as a Service: Manage and support secure, reliable file transfer solutions across production systems. Documentation Process Management: Skilled in documenting processes, incident reports, and application configurations for reference and compliance. Strong attention to detail to maintain accurate and up-to-date KeDB. Exposure to Cloud Containerization Knowledge: Provide high-level support and guidance on cloud architecture, Kubernetes, and containerized environments, enhancing system scalability and modernization. Exposure to DevOps CI/CD Knowledge: Familiarity with DevOps practices and tools (e.g., Jenkins) for automated deployments and configuration management. Understanding of CI/CD pipelines and version control to manage application releases and updates. Technical Behavioral Competencies Required Skills and Qualifications: Proven experience in Application Production Support / Platform Management. Strong knowledge of monitoring / Log aggregation tools, including Dynatrace, Geneos, Grafana and the ELK stack. Hands-on experience with automation using Ansible / Shell scripting /Power Shell/and Python. Proficiency in managing incidents and performing root cause analysis on IIS / Apache, and database environments. Familiarity with Jenkins for continuous integration and deployment, as well as certificate management and renewal processes. Exposure to SQL skills for data extraction, debugging, and performance tuning. Exposure of cloud architectures, Kubernetes, and containerized infrastructure. Preferred to have ITIL Dockers/Kubernetes Prior knowledge on Application Production Support / Platform / Development background Skills Referential Behavioural Skills : (Please select up to 4 skills) Ability to deliver / Results driven Communication skills - oral written Creativity Innovation / Problem solving Personal Impact / Ability to influence Transversal Skills: (Please select up to 5 skills) Ability to develop and adapt a process Ability to anticipate business / strategic evolution Ability to manage / facilitate a meeting, seminar, committee, training Ability to understand, explain and support change Ability to develop others improve their skills Education Level: Choose an item. Experience Level Choose an item. Other/Specific Qualifications (if required)

Position Purpose The purpose of the role is to lead the Client implementation operational team in managing BAU activities in the space of various transition events such as Portfolio setup, Portfolio closure, Portfolio restructure, onboarding, off boarding of clients etc within Middle office. The role would suit someone with overall understanding of Capital markets and hands on experience in Middle office / Custody operations with a strong understanding of third-party investment manager, client and custodian requirements. Fund accounting experience would also be highly beneficial. Commitment, engagement and collaboration with a good understanding of project management principles are required to deliver a professional service, in a quality manner by building and maintaining a continuous service program that supports the business and enhances its responsiveness whilst protecting our existing business requirements through effective scope management. Responsibilities Direct Responsibilities An SME in performing various client implementation activities such as Portfolio setup, Portfolio closure, Portfolio restructure, onboarding, off boarding to the underlying Asset Manager clients. Ensure appropriate levels of governance are applied to all implementation activities. Undertake and / or oversee appropriate transition execution monitoring and checking. Maintain required transition records for reporting and audit trail purposes. Ensure KPIs and KRIs of the team are met and in line to SLA standards. Ensure all stock / cash movements are completed as per the agreed transition timelines. Ensure to support the team as a validator / controller as required in BAU. Ensure preliminary analysis is performed for the transition / project activities and to highlight any issues to managers / onshore transition managers. Ensure eye to detail in managing various activities within the process. Should participate in all the stakeholders meeting and ensure complete understanding of the project as per the client requirement. Develop and maintain strong working relationships across internal stakeholders i.e. All teams within Middle Office, Transition Manager/ SPOKE team, Fund Accounting, UUT, Registry, Performance, Custody and MFS (depending on product coverage of the implementation), Client Service Managers, Legal, Credit, Product, Audit, Compliance, Risk, IT, Regulators, Custodians, Trustees, Fund Managers, etc. Ensure the skill matrix and training plans are upto date for self and team (where applicable) Ensure periodic review of procedures, checklist etc are carried out and changes incorporated as required. Contributing Responsibilities Proactive in managing risk and Incident management and adhere to appropriate escalation processes to escalate, for example, resource issues, delayed project phases, missed deadlines and other planning issues. Act as a SPOC for audit and other assignments for the team Contribute towards process enhancements to bring in operational efficiencies. Develop a strong understanding of all upstream and downstream processes, systems and stakeholders involved. Ensure effective communication to all the parties involved. To follow escalation protocols to managers, senior stakeholders on all critical topics within the process Ensure to be a backup for the managers of the team where required. Willingness to take on other duties as assigned by the manager. Technical Behavioral Competencies Demonstrated knowledge on Capital markets and trade life cycle. Working knowledge and a subject matter expert in Middle office / Custody operations within Equities, Fixed income, FX, Corp actions etc. Hands on experience in new fund setups, fund closure, transition activities etc within similar domain. Fund accounting (and preferably HiPort) experience would also be highly beneficial. Demonstrated knowledge on transition related activities linked to to Asset owner / Asset manager clients. Ability to work as part of a team of problem solvers, helping to solve complex transitions from strategy to execution in performing various client implementation activities. Ability to identify and make proactive suggestions for improvements before problems and/or opportunities arise. In dept knowledge on KPIs/KRIs and ensure KPIs/KRIs of the team are met and in line to SLA standards. Ability to conduct risk awareness session with team periodically as team should be made aware of past incidents, internal errors etc to ensure to avoid repetitive errors. Solid experience in doing periodic review of procedures, checklist, SLA, BCP and BIA documents etc and proven knowledge in handing amendments if any. Must have solid experience in Microsoft Office tools, in particular Excel and PowerPoint to enable analysis and presentation building. Collaborative mindset and an excellent team player with a zeal to learn new things. Ability to influence decision making throughout various organizational levels. Communicates effectively with diverse groups and individuals across different locations including within the team, onshore partners, project team, managers etc. Ability to understand, explain and support change. Ability to inspire and engage others. Ability to set up relevant performance indicators. Specific Qualifications (if required) Accounting/Finance/Economics or Financial Services Related Degree Skills Referential Behavioural Skills : (Please select up to 4 skills) Ability to collaborate / Teamwork Personal Impact / Ability to influence Organizational skills Communication skills - oral written Transversal Skills: (Please select up to 5 skills) Ability to understand, explain and support change Ability to manage a project Analytical Ability Ability to anticipate business / strategic evolution Ability to manage / facilitate a meeting, seminar, committee, training Education Level: Master Degree or equivalent Experience Level At least 7 years Other/Specific Qualifications (if required)

Position Purpose Responsible for L2 support activities for an applications which are used for MyCredit Apps. This is an extended team which works along with the team located in Paris. Shift working to support application which is implemented globally. Shift timings 07:00AM-03:30PM/09:30AM - 06:00PM/01:30PM - 10:00 PM. Also required to provide on call support during weekends or weekdays on rotation basis. Flexibility to support the application on Mumbai Bank Holidays on rotation basis. Responsibilities Direct Responsibilities L2 Production support activity using Unix, SQL, Scripting Understanding of Application architecture. Deployments of the application on Production environment. Daily health check reporting and Active Monitoring. Knowledge on monitoring tools such as Autosys will be an added advantage. Good to have knowledge of shell scripting Contributing Responsibilities Responsible for Incident/Change/Problem Management. Responsible to drive meetings for Support related Activities. DevOps improvement Contribute to IT projects (ITSVC, Technical architecture, Build non-prod environments Coordinating Responsibilities Train other team members and Jr. Resources on functional and technical topics. Responsible for Incident/Change/Problem Management. Responsible to drive meetings for Support related Activities. Technical & Behavioral Competencies Technical Skills Mandatory Skills: Unix SQL Oracle Scheduling : Autosys (appreciated) Monitoring : Dynatrace (appreciated) Method : ITIL Behavioral Competencies - Proactive - Autonomous - Communication - Service oriented Specific Qualifications (if required) Graduate in any discipline or Masters in Information Technology Overall 3-5 Years of IT experience of which 6months minimum should be on Application Production Support in banking Domain Skills Referential Behavioural Skills : (Please select up to 4 skills) Ability to collaborate / Teamwork Organizational skills Creativity & Innovation / Problem solving Communication skills - oral & written Transversal Skills: (Please select up to 5 skills) Ability to understand, explain and support change Ability to develop and adapt a process Analytical Ability Ability to set up relevant performance indicators Ability to manage / facilitate a meeting, seminar, committee, training Education Level: Bachelor Degree or equivalent Experience Level At least 5 years Other/Specific Qualifications (if required)

Position Purpose Responsible for L2 support activities for an applications which are used for Cash management under ITL/CAMPS/CAMSTOR. This is an extended team which works along with the team located in Paris, Singapore and Montreal. Shift working to support application which is implemented globally. Shift timings 09:30AM-06:00PM (depending on Day light saving). Also required to provide on call support during weekends or weekdays on rotation basis. Flexibility to support the application on Bangalore Bank Holidays on rotation basis. Responsibilities Direct Responsibilities L2 Production support activity using Linux, Ansible, SQL, Shell Scripting, TIBCO BW Understanding of Application architecture. Deployments of the application on Production environment. Daily health check reporting and Active Monitoring. Knowledge on monitoring tools such as Autosys, Dynatrace will be an added advantage. Good to have knowledge of shell scripting. Ability to work under critical situations and take swift proactive actions as per the demand of situation. Implementation of improvements to prevent incidents and maintain accurate documentation Effective problem and change management Automation of tasks and ongoing continuous improvement Coordinating Responsibilities Train other team members and Jr. Resources on functional and technical topics. Responsible for Incident/Change/Problem Management. Responsible to drive meetings for Support related Activities. Good communication skills. Technical & Behavioral Competencies Mandatory Skills : Linux Oracle Tibco BW Tibco Administrator Good to Have : Devops Tools / Autosys/ Service Now / Dynatrace / Ansible Good Knowledge on Linux and Oracle, PL/SQL ITIL Process knowledge Ability to work in shifts and flexible hours on holidays and weekends in exigency situations Self-motivated, with strong ability to work both independently and with the team Strong Analytical skills Preferred to have ITIL Certification Prior Knowledge on Application Production Support Knowledge on Payment and Finance domain applications. Specific Qualifications (if required) Graduate in any discipline or Masters in Information Technology Overall 5-10 Years of IT experience of which 6months minimum should be on Application Production Support in banking Domain Skills Referential Behavioural Skills : (Please select up to 4 skills) Ability to collaborate / Teamwork Organizational skills Communication skills - oral & written Creativity & Innovation / Problem solving Transversal Skills: (Please select up to 5 skills) Ability to understand, explain and support change Ability to develop and adapt a process Analytical Ability Ability to manage / facilitate a meeting, seminar, committee, training Ability to set up relevant performance indicators Education Level: Bachelor Degree or equivalent Experience Level At least 5 years Other/Specific Qualifications (if required)

Role : IT Delivery Manager Location Coimbatore (initial 2 months work from Pune on Company's expense) Shift Time 4:30pm to 1:30 am IST Designation - Manager- CIS Experience 12+ years Required Skills Qualifications - Education : Bachelors degree in Computer Science, Information Technology, or related field. - Experience : 12+ years of experience in cloud infrastructure management, with at least 4 years in a leadership or project management role for Azure-based projects. - Strong knowledge of Azure architecture, cloud security, networking, and virtualization concepts. - Proven track record of successfully delivering large-scale Azure infrastructure projects, including design, migration, and optimization. - Familiarity with ITIL/ ITSM and project management tools. - Expertise in cost management, resource optimization, and ensuring that cloud projects align with business and financial objectives. - Azure certifications, such as Microsoft Certified: Azure Solutions Architect Expert or Microsoft Certified: Azure Fundamentals. - Experience with Infrastructure-as-Code (IaC) tools such as Terraform. - Experience with DevOps principles and tools in an Azure environment, including Azure DevOps , CI/CD pipelines , and automation frameworks . Soft Skills - Excellent leadership, communication, and interpersonal skills for managing teams and interacting with stakeholders. - Strong organizational and time-management skills, with the ability to manage multiple priorities. - Problem-solving and decision-making abilities, especially under pressure or with changing requirements. - Ability to foster collaboration, maintain strong relationships, and drive project success in a cross-functional environment. Skills : - IT,IT Delivery Management Project Management Agile Methodology Scrum Framework ITIL Processes Stakeholder Management Risk Management Vendor Management Service Delivery Change Management Incident Management

Position Purpose This role will require the individual to perform a critical function by being fully accountable and responsible for the IT Major Incident Management function across all CIB2S applications. The position will primarily be single point of contact for business in the event of a Major Incident, as well as a reference point regarding IT Major Incident Management, while interfacing with two other geographical regional centers to provide a true follow the sun coverage for all IT incidents. This role requires excellent communication skills and ability to build relationships with the various teams across IT and will be required to have a clear and strong understanding of the ITIL incident management process and have hands on experience with major incident and/or crisis management processes. There will be requirements to demonstrate pro-activeness and ensure ownership and accountability of IT incidents within the organization. A good understanding and awareness of interfacing ITIL processes is highly desired. The individual will be interfacing with senior members of the organization and will therefore be required to deliver precise and concise messages in a timely fashion. The individual needs to be approachable and responsible for handling all reported issues, managing the issues through to resolution as swiftly as possible. Forging good working relationships with the existing geographical service delivery teams will be of high importance for success in this role. Ability to stay calm under pressure is essential for this role. Responsibilities Direct Responsibilities Ensure incidents are managed efficiently, economically and effectively by following procedures and processes currently in place Act as an escalation point of contact for major incidents which are not resolved within the agreed service levels Managing crisis situations through to resolution with clear verbal and written communications Perform an unbiased role across all teams, managing communications between teams and making impartial decisions Co-ordinate various post incident resolution activities including incident reviews and production of business incident reports. Develop good working relationships with various local and global teams Liaison with all user communities to meet support and service requirements Conduct service improvement meetings with various geographical user base locations Adhere to and respect appropriate departmental procedures processes and practices Contribute to daily, monthly, Quarterly reporting requirements including key performance & risk Indicators. Contributing Responsibilities Share knowledge and experience with other team members and the wider IT department as appropriate. Hold process awareness sessions to increase the teams visibility and position within the organization Contribute and uphold improvements to Major Incident Management process and procedures. Technical & Behavioral Competencies Solid and demonstrable experience within a major incident management discipline, preferably within the financial industry Clear aptitude for service delivery excellence and producing quality results Customer focused approach to work Ability to adapt and remain calm under pressure Strong decision-making ability Good communication skills, written and verbal Self-driven and proactive, sharing best practices and improvement suggestions Focused on innovation and continuous improvement A quick learner A team player Specific Qualifications (if required) ITIL Foundation is preferred Knowledge of a wide range of ITIL based processes Experience preferably in Banking or Financial sector will be an added advantage Skills Referential Behavioural Skills : (Please select up to 4 skills) Communication skills - oral & written Decision Making Ability to collaborate / Teamwork Critical thinking Transversal Skills: (Please select up to 5 skills) Ability to understand, explain and support change Ability to develop and leverage networks Ability to develop and adapt a process Education Level: Bachelor Degree or equivalent Experience Level Beginner

Job Title: Security Guard Department: Operations Manned Guarding Services Reports To: Security Supervisor Area Officer Site In-charge Company: G4S Secure Solutions (India) Pvt. Ltd. Position Overview: The Security Guard is responsible for ensuring the safety and security of the client premises, personnel, and assets. The role includes access control, patrolling, monitoring surveillance equipment, and responding to incidents. Security Guards are deployed across commercial, industrial, residential, and institutional establishments. Key Responsibilities: 1. Access Control: Monitor and control entry and exit of personnel, vehicles, and materials. Check employee and visitor identification cards and maintain registers. Issue visitor passes and ensure they are surrendered before exit. 2. Patrolling & Surveillance: Conduct scheduled and random patrolling of assigned premises. Check for signs of unauthorized entry, security breaches, fire hazards, or safety violations. Monitor CCTV and other surveillance equipment where applicable. 3. Incident Management: Respond promptly to alarms, emergencies, or security incidents. Report incidents such as theft, trespassing, or suspicious activities to supervisors. Maintain records and prepare incidentoccurrence reports. 4. Emergency Response: Assist in evacuation procedures in case of fire or other emergencies. Administer basic first aid (if trained). Notify fire, ambulance, and police services when required. 5. Client Interaction: Maintain a professional demeanor while interacting with client employees and visitors. Support in enforcement of site-specific instructions or policies. Provide directions or general assistance to visitors if instructed. 6. Reporting & Documentation: Maintain daily activity logs, gate passes, visitor logs, and incident reports. Submit shift handover reports to the incoming guard or supervisor. Report absenteeism or shift issues to the site in-charge. Eligibility Criteria: Education: Minimum 10th Pass (SSLCMatriculation). 12th Pass preferred. Age: 21 to 45 years (Relaxable for Ex-Servicemen as per norms). Height: Minimum 5’7” (170 cm), may vary based on clientsite requirement. Physical Fitness: Medically and physically fit. No disability. Experience: Freshers can apply. Prior experience in security, police, or military service preferred. Ex-Servicemen Ex-Paramilitary personnel given preference. Skills & Attributes: Discipline, alertness, and integrity. Basic reading and writing ability in HindiEnglish (regional language fluency preferred). Good observation and communication skills. Ability to work in shifts (daynightrotational). Familiarity with basic security equipment and procedures. Working Conditions: 8 to 12-hour shifts depending on site requirement. Weekly off as per duty roster. Uniform, ESI, PF, Bonus, Gratuity, and other statutory benefits as per lawcompany policy. Remuneration: As per Minimum Wages Act of the respective stateunion territory and applicable category (SkilledSemi-Skilled). Additional allowances or incentives based on site-specific requirements or risks (e.g., night shift, remote location, hazardous duty). Growth Opportunities: Eligible for promotion to Head Guard Supervisor Assignment Manager based on performance and training. In-house training and skill development through G4S training academies. Contact details: Mr. Santhosha Arasu (Bengaluru) - 900555656Mr. Nirmal Kumar (Bengaluru) - 8050891926Mr. Arvind Kumar (Hyderabad) - 8121011852Mr. Arup Mahanaty (Hyderabad) - 9100097703Mr. Paneer Selvam (Chennai) - 9962012328Mr. Siva Kumar S (Chennai) - 9962980270

Position Purpose Support for the technical IAM Infrastructure (Sailpoint): is a position to maintain and monitor the infrastructure, ensure that the applications are up and running and manage incidents and requests. Responsibilities Direct Responsibilities Infrastructure Maintenance Ensure the IAM infrastructure (SailPoint/ ETAC/ LDAP IDM) is available and functional with a daily Monitoring check Check and remediation: exploration errors, Authorization, Servers integration Provisioning check and remediation on servers to meet KPI expectations Infrastructure/ Application availability & monitoring Incident Management: First user contact: Support users in the resolution of incidents (ServiceNow/Email) Incident analysis and resolution Entry point for Expert escalation Contribution to continuous production optimization (curative and preventive) Service Requests management: Support people of end user queries (ServiceNow/Email) Strong hands-on experience on Web and Application servers Provide technical leadership and Propose improvements related to the support activity (job performance, service request, production incidents) Good knowledge on Incident/Change/Problem management process (ServiceNow). Have good knowledge on setting up monitoring of servers through Dynatrace tools Contributing Responsibilities Contribute to the knowledge transfer with Paris OPS teams Contribute to the definition of procedures and processes necessary for the team Help build team spirit and integrate into BNP Paribas culture Contribute to the regular activity reporting and KPI calculation Contribute to continuous improvement actions Contribute to the acquisition by ISPL team of new skills & knowledge to expand its scope Technical & Behavioral Competencies Knowledge of ITIL General IT infrastructure knowledge Strong infrastructure skills Cloud & OPEN (OS Linux RHEL, Windows Server, Middleware, etc.) Particular knowledge and experience with IAM tool: SAILPOINT/ Cyberark - Entreprise Password vault Good written and spoken English French speaking will be appreciated Measure and identify areas for improving Quality and overall Delivery Able to communicate efficiently Good Team Player Specific Qualifications (if required) Strong infrastructure skills Cloud & OPEN (OS Linux RHEL, Windows Server, Middleware, etc.) SailPoint expertise. LDAP IDM knowledge nice to have Strong interest in Incident Management with analytical and investigative skills Skills Referential Behavioural Skills : (Please select up to 4 skills) Adaptability Ability to collaborate / Teamwork Client focused Attention to detail / rigor Transversal Skills: (Please select up to 5 skills) Analytical Ability Ability to understand, explain and support change Ability to manage a project Ability to develop and adapt a process Ability to develop others & improve their skills Education Level: Master Degree or equivalent Experience Level At least 3 years Other/Specific Qualifications (if required)

Position Purpose The Application Maintenance team member will support the ISPL Data Platform team to ensure the stability and the correct execution of all the applications in Data Platform scope. He will support the development team and will help BNL Data Platform Internal team to analyze and propose solutions and on Business requests. He will be in charge of small development activities. He will also propose solutions to improve the performance and prevent failures on managed applications. Responsibilities Direct Responsibilities Coordinate closely with Data Platform Teamss and also all other BNL BNP Paribas IT teams (Incident coordination, Security, Infrastructure, Development teams, etc.) For a predefined applications scope take care of: o Ticket Management o Propose solutions to improve an application o Incident Management (including problem determination) o Request Management o Change Management Ensure that SLA targets are met for above activities Handover to Italian teams if knowledge and skills are not available in ISPL Contributing Responsibilities Contribute to the definition of procedures and processes necessary for the team Help build team spirit and integrate into BNL BNP Paribas culture Contribute to incidents analysis and associated problem management Contribute to the regular activity reporting and KPI calculation Contribute to the knowledge transfer with BNL Data Platform team Contribute to the acquisition by ISPL team of new skills & knowledge to expand its scope Technical & Behavioral Competencies Fundamental skills: o Knowledge about Mainframe usage TSO, ISPF/S, Scheduler , JCL o Knowledge about IBM Datastage ETL Tool o Familiarity with database technology is required (Teradata, Oracle, DB2, SQL Server) o SQL Languange in order to execute basic scripts and queries. Have basic experience with: o Service Now ticketing system o Aurelia Remedy ticketing system Nice to have: o General IT infrastructure knowledge o Knowledge of Requirements Collection, Analysis, Design, Development and Test activity o Continuous improvement approaches Good written and spoken English Able to communicate efficiently Good Team Player Specific Qualifications (if required) Basic knowledge of Italian language can be an advantage Skills Referential Behavioural Skills : (Please select up to 4 skills) Ability to collaborate / Teamwork Client focused Ability to deliver / Results driven Ability to share / pass on knowledge Transversal Skills: (Please select up to 5 skills) Ability to develop and adapt a process Ability to anticipate business / strategic evolution Ability to set up relevant performance indicators Ability to understand, explain and support change Choose an item. Education Level: Bachelor Degree or equivalent

Position Purpose Within Global Markets department, Position, Risk PNL and collateral Domain covers the applications suite which are responsible for calculating Start of Day Risk/ Intraday Risk/ PNL figures for various Business Lines. We provide Production Support for these applications and ensure they are up always available and deliverables are delivered within SLA. With a Follow-the-Sun model, various team located across globe are responsible for serving users 24*7. Responsibilities Direct Responsibilities Provide first class support to all users of the application system in a timely and efficient manner. Liaise with the developers to communicate issues raised by the business Communicating with the global team to resolve issues. Maintain a knowledge base regarding support issues and their resolution using SharePoint collaboration tools. Build a working knowledge of the systems and business area in order to provide a high level of support. Reconfiguring various existing setups in order to improve the efficiency of the system and to cohere to business requests. Track issues effectively using ITIL approved methodology incidents, changes, requests and problems. Preparing environments for releases and ensuring that the implementation and pre-production tests are carried out. The systems which team supports are classified as Tier 1 business criticalwhich requires a very flexible approach to work as we have to support the systems as well as undertake project work. Within the broader team we support an overnight batches that performs the official end-of-day revaluations and scenario analysis for market risk. Contributing Responsibilities Operating on Singapore/London based hours to support the business in Singapore and London this involves 2 rotational shift works with the early shift being at 6.30am start time, and the late shift starting from 1pm Mumbai time. The successful candidate will be expected to be committed to potentially longer than normal days if there are critical issues which still require attention at the end of the day. Perform System Checks, Pro-actively monitor and improve availability and performance of the production environments globally, deployment of applications in UAT PROD env, contribute in weekend checks and coordinate with the teams in New York, London, Singapore. Coordinate with other internal teams, Brokers and vendors in order to respond to incidents and resolve issues promptly so as to restore normal services to the business. Ensure root cause analysis is undertaken for all incidents. Manage problem and action tickets. Perform BAU tasks with very good quality Incident management. Technical Behavioral Competencies Unix/Linux Windows Shell Python scripting Oracle SQL Application Production Support knowledge Excellent communication skills Specific Qualifications (if required) Skills Referential Behavioural Skills : (Please select up to 4 skills) Ability to collaborate / Teamwork Ability to deliver / Results driven Creativity Innovation / Problem solving Adaptability Transversal Skills: (Please select up to 5 skills) Analytical Ability Ability to understand, explain and support change Ability to set up relevant performance indicators Ability to develop and adapt a process Ability to manage / facilitate a meeting, seminar, committee, training Education Level: Bachelor Degree or equivalent Experience Level At least 3 years Other/Specific Qualifications (if required)

About the role As a Cluster Head - Security and Investigations at Meesho, youll run a Regional org focused on reducing Security incidents and identifying, reducing and resolving malicious losses and frauds on the ground. Youll achieve it by forging strong collaborations with the Business and Operations teams, Operations partners and Sellers alike. Youll work closely with the mentioned teams in order to serve our users better. To this end, youll also lead key initiatives, audits, formulating and implementing SOPs and deliver impactful projects to cater to security and loss prevention needs for the organization. Your guiding question in this role will be How can we build an efficient, fraud-free, high on ownership and integrity supply chain, while keeping customer experience at max. Youll answer this question every day through owning the Security and Investigations charter for the Fulfillment and Experience, and Meesho at large. What you will do Develop and Lead the Cluster Security and Investigations Charter for a Region comprising multiple states. Coordinate with stakeholders from Operations and Central Control tower, Legal, Trust & Safety and other relevant teams to design short and long-term security, loss and fraud identification and prevention strategies. Partner with Cluster and Area operations teams to mitigate risk of theft, fraud and other high impact incidents. Performing risk assessment of site & operation model and frame mitigation measures. Regularly do security analysis, and work with Central teams for setting the right SOPs across nodes. Conduct regular security and process audits on the ground based on central data inputs Close the audit exercise by ensuring corrective measures and action on the identified stakeholders (employees/delivery personnel/sellers/ops vendors). Create Org and liaisoning muscle to intervene in case of ops disruptions and untoward incidents happening in different parts of the region. What you will need 8-12 years of work experience with substantial experience in managing a geographically dispersed security, investigations and loss prevention team, with KRs around detection and prevention of security and loss incidents. Experience in Physical security operations and Investigations, preferably in E-commerce, Fulfillment, 3P Logistics, Supply chain, Operations, or relevant security experience in similar high growth tech startups. Outstanding organizational skills.- Superior problem-solving and incident and case management skills. Experience in team building, managing, and coaching will be a plus. Knowledge & experience of laws applying to police & legal action and the judicial process. Ability to travel, sometimes at a short notice.

Professional & Technical Skills: - Must To Have Skills: Proficiency in Incident Management. - Strong understanding of SQL, Kafka, API, Unix technologies. -Strong understanding in Control M" OR "CTRL+M

Application Support Analyst PPC/ASA/1330391 ISD Head Office Posted On 16 Apr 2025 End Date 31 May 2025 Required Experience 1 - 2 years ShareApply Basic Section No. Of Openings 1 Designation Grade Executive M10 Freshers/Experience Experience Employee Bonus Regular Organisational GPCOMP Pon Pure Chemicals Group Company Name Pon Pure Chemical India Private Limited Department ISD Country India State Tamil Nadu Region Chennai Branch Head Office Skills Skill ASP.Net SQL Server Minimum Qualification MCA CERTIFICATION No data available Working Language No data available About The Role 1) Will be supporting the CRM and Mobile Application 2) Ensure issues/service requests raised are addressed within SLA 3) Root Cause Analysis for repetitive issue 4) Project Support for Testing

Desired Candidate Profile 3-5 years of experience in application support or similar role. Proficiency in ServiceNow platform for managing incidents and requests. The Support Analyst ensures smooth functioning and resolution of all IT and application issues reported within the assigned tribe. This includes: Incident Management : Responding to, tracking, and resolving incidents in a timely manner, using ServiceNow or other designated tools. Collaborative Resolution : Coordinating with developers and other teams to address and resolve complex technical issues. Stakeholder Communication : Ensuring clear and concise communication with business stakeholders, mirroring the skills of a Business Analyst to capture and understand technical requirements. Service Management : Applying strong knowledge of Incident and Service Management processes to maintain high standards in issue resolution. Application Proficiency : Demonstrating the ability to quickly learn and adapt to new applications and their functionalities to resolve issues effectively. Process Optimization : Identifying opportunities to improve response times and prevent recurring issues. Documentation and Reporting : Ensuring all incident reports are accurately documented and maintaining records for analysis and reporting. Skill Development : Maintaining up-to-date knowledge of service management best practices and supporting recruitment and development of incident management professionals as needed Role Specific Experience : 4+ years in incident management, with hands-on experience using ServiceNow or similar platforms. Skills : Strong understanding of Incident and Service Management processes. Familiarity with ITIL framework (certification is an added advantage). Excellent interpersonal and communication skills to engage effectively with business stakeholders. Strong problem-solving abilities and proactive in issue identification. Customer service mindset with good customer handling skills. Ability to work independently and as part of a team. Flexibility in work hours, including the ability to start early when required. Ability to learn new applications, understand their functionality, and apply this knowledge to resolve technical issues effectively. Special Considerations : Knowledge of IT infrastructure and application support. Understanding of business processes, with a particular focus on service and incident management. Insurance Domain and life cycle Incident Management : Ensure incidents are logged, managed, and resolved according to agreed standards and SLAs. Stakeholder Engagement : Communicate with stakeholders to gather incident details and provide timely updates on status and resolution progress. ServiceNow Expertise : Utilize ServiceNow to track and resolve incidents, maintaining accurate records and documentation. Cross-Team Collaboration : Coordinate with developers, database administrators, and other technical teams to address complex issues. Process Improvement : Identify areas to optimize incident resolution processes and prevent recurrence of common issues. Documentation : Maintain incident documentation to ensure clear tracking and reporting. Adaptability : Quickly learn new applications and systems as they are introduced, applying this understanding in support activities. Escalation Management : Escalate critical issues to the relevant teams or managers as necessary to ensure swift resolution.

We are looking for a skilled Service & Operations Manager to join our team at Equitas Small Finance Bank in the BFSI industry. Roles and Responsibility Manage and oversee daily branch operations to ensure efficient service delivery. Develop and implement strategies to enhance customer satisfaction and loyalty. Supervise and guide a team of banking professionals to achieve operational excellence. Coordinate with various departments to resolve customer complaints and issues. Analyze and report on key performance indicators to identify improvement areas. Implement risk management measures to minimize potential losses. Job Requirements Proven experience in branch banking and service management. Strong leadership and team management skills. Excellent communication and interpersonal skills. Ability to work under pressure and meet deadlines. Strong analytical and problem-solving skills. Experience in managing and motivating a team to achieve high performance levels.

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Sr. Associate Director, Delivery Management. In this role, you will: Act as ITSO for Payment Cloud Services applications and possess deep knowledge of ITSO responsibilities. Be able to effectively discharge ITSO responsibilities through a combined mandatory expertise in payments management and Technology Lead & represent IT at Incident Management Community of Practice meetings and other Service Management and Enterprise Technology meetings through a deep understanding of payments domain and cloud technologies. Coordinating technology teams/pods in managing incidents and problems. Analysing incidents to identify root cause trends. Working with technology teams/pods to devise action plans to prevent incident re-occurrence. Ensure all prod incidents raised to L3 are addressed within required SLAs Lead and accountable for software testing for payments and to Identify opportunities to improve delivery and oversee the governance process to reduce risk and ensure effective and timely decisions. Plan for performance & load testing in ensuring stability & reliability Identify the most appropriate Technology solutions, liaise with other engineers, architects and business stakeholders, to understand and drive the testing team towards 0 defect goal. Manage the reporting of progress, issues, dependencies, and risks to committees and make recommendations to influence decision making to maintain progress towards delivery and benefits realization. Service Governance for Compliance, Regulatory and Cyber Risks. Participation in Architecture Review and Governance. Service Compliance for OS Patching, Vulnerabilities and Evergreening Issues. Participation and Lead Major Incidents. Participation In Post Incident Reviews. Incident, Change, Problem and Capacity review and governance. Infrastructure Reviews. Application and Infrastructure optimization. Service Improvement via toil removal. Certificate ownership and governance. Stakeholder Management. Service Resiliency reviews and governance. Act as interface between Production Engineering and Application teams. Requirements To be successful in this role, you should meet the following requirements: Sound in IT Risk Management Skill, Proven track record in application management and governance. Exposure to software lifecycle(build, testing, transition, maintenance). Infrastructure maintenance and management exposure. Proven track record in IT as well business stakeholder management. Experience on Incident Management, Problem Management, Event Management and Change Management and Capacity Management, Exposure to service transition to move newly build services to live smoothly. Exposure Cert maintenance and renewals, Infrastructure Patching, Evergreening, Vulnerabilities. Lead the production issues to identify RCA and get it fixed by applications team to avoid recurrence. Proven exposure to smoothly running DR/Roleswap activities for owned services. Exposure to Agile methodology, DevOps. The successful candidate will also meet the following requirements: Exposure to HSBC Service Management and Governance processes and tools i.e EIM, PLADA, UCMDB, SCOTT, ODS, HELIOS, ICE ETC. Exposure the High value payments / CBPR payments processing. Exposure to both the development and service management processes. Exposure to Cyber Security Issues and reviews. Infrastructure knowledge eg. APIs, MQ, DB, VMs, VCS, File transmissions etc. Exposure to SRE processes to improve service reliability by automation and removing toil. Exposure of leading L1/L2 or L3 Support teams.

KPMG India is looking for Technology Consulting-DT TPRM-Advisory Services Manager to join our dynamic team and embark on a rewarding career journeyTeam Management: Oversee a team of service technicians, coordinators, and support staff. Provide leadership, guidance, and mentorship to ensure efficient and effective service operations. Set performance expectations, conduct regular performance evaluations, and provide feedback to team members.Service Delivery: Ensure the timely and successful delivery of services to customers. Coordinate service requests, assign tasks to technicians, and monitor progress to ensure customer satisfaction and adherence to service level agreements (SLAs).Customer Relationship Management: Build and maintain strong relationships with customers by understanding their needs, addressing concerns, and ensuring exceptional service delivery. Act as a point of contact for escalated customer issues and work towards resolution.Service Planning and Scheduling: Plan and schedule service activities, including preventive maintenance, repairs, and installations. Coordinate with customers, technicians, and suppliers to optimize service delivery and minimize downtime.Resource Allocation and Inventory Management: Allocate resources, including technicians, equipment, and parts, to ensure efficient service operations. Manage inventory levels, order parts and supplies as needed, and maintain accurate records of stock and usage.Quality Assurance: Monitor service quality and ensure adherence to established standards and procedures. Implement continuous improvement initiatives to enhance service delivery, efficiency, and customer satisfaction. Conduct regular audits or inspections to identify areas for improvement.Financial Management: Manage service budgets, monitor expenses, and implement cost control measures. Analyze financial data, such as service revenue, profitability, and expenses, to identify opportunities for revenue growth and operational efficiency.Training and Development: Develop and deliver training programs to enhance the technical skills and knowledge of service technicians. Stay updated with industry trends, new technologies, and best practices in service management. Provide coaching and professional development opportunities to team members.Safety and Compliance: Ensure compliance with safety regulations and company policies. Promote a culture of safety and ensure that service technicians adhere to safety guidelines and use appropriate personal protective equipment (PPE) when performing their duties.Reporting and Documentation: Prepare and present service performance reports, including key performance indicators (KPIs), customer satisfaction metrics, and financial performance. Maintain accurate documentation of service activities, customer interactions, and equipment service histories.

Required Skills Behavioral | Aptitude | Tasks Related Skills Functional | IT Operations Management | Current, Up to date Operational Documentation Library (ODL) Behavioral | Microland Skills | Execution Excellence Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | IT Service Management Certifications | ITIL Intermediate Certificate 1. Define business/operations specific process workflow in a manner which is simple to understand and execute 2. Drive goals in synergy with customer CTQs (critical to quality) 3. Overcome failure modes by tweaking Service operation procedures or people skills, Propose and implement corrective steps 4. Audit as per definition of Incident Management (IM) 5. Identify and pick CTQs which are influencers 6. Problem Management - Diagnose, Root cause Analysis (RCA), Identify permanent fix, manage Known Error database, SLA, process compliance 7. Change Management (CM) - Present and review change plans to identify anomalies, Analyze change records/process and establish trends and problems, Implement change process through training/coaching 8. Configuration Management - Manage defined CM Processes and Procedures for appropriate Scripting, testing, Execution and Closure of the Change Configuration Management 9. Identify Configuration Information (Cis); document and maintain as per process. Maintain and manage configuration management database (CMDB) by updating CIs Release Management (RM), Manage Release Plans, analyze quality of tests and test plan. 10. Availability Management (AM), Recommend work around as needed with service restoration as the primary goal, Work with other processes such as IM and PM in achieving AM goals 11. Financial Management (FM), Manage service billing process as per signed off SOWs with customer 12. Capacity Management (CM), Ensure adequate performance and capacity for all IT services, Plan Capacity, 13. Manage ITSCM process, Interpreting plans, test reports, etc. Communicate awareness on ITSCM, Integrate ITSCM within BCM (Business continuity management). 14. Establish measurement parameters, IT Security Management. Define IT security policies in conjunction with business requirements 15. Vendor Management (VM), drive effectiveness of VM Process. Review with Vendors on the SLA Metrics, Steer Service Reviews with customers and handle issues

We are looking forward to hire S/4 HANA EHS Professionals in the following areas : Should have implementation experience in SAP EHSM. worked as a Lead consultant and able to guide the team. Good Understanding of Cross functional modules. Also to work directly with customer as lead and should have good project management skills. Our Hyperlearning workplace is grounded upon four principles Flexible work arrangements, Free spirit, and emotional positivity Agile self-determination, trust, transparency, and open collaboration All Support needed for the realization of business goals, Stable employment with a great atmosphere and ethical corporate culture

Sr. Accounts Payable Submit Form Interested in joining our Family? Please send your resume and cover letter to hr@rishabworld.com . We look forward to hearing from you! Rishab World does not ask for any financial commitment or contribution from a candidate at any stage of the recruitment process.

Design is the foundation of any product / IP. But a design that doesn t know its tools is just a castle in the air. It s destined to never see the daylight. The design is as good as the tools allow them to be. Without someone skilled enough to know how to apply their tools , a design doesn t evolve. Every component of the design/product is a tool and learning to apply them for a given situation and problem, is what allows us to discover the utility for that Product. People call it testing, market discovery, product discovery, etc. We call it Application Engineering . And the tool that you would master is an industrial Robot.