19944 Incident Management Jobs - Page 25

Project Role : Security Architect Project Role Description : Define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. Document the implementation of the cloud security controls and transition to cloud security-managed operations. Must have skills : Security Information and Event Management (SIEM) Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As SOC Operations Manager, you will oversee and manage day to day activities of a security operations center on Security incident management delivery. You will be expected to support the documentation,...

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Microsoft Intune Good to have skills : Workplace Technology Solutions, Apple macOS Management Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in a dynamic work e...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our sy...

About The Role Skill required: Procure to Pay - Master Data Management (MDM) Designation: Service Delivery Ops Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.boosting vendor compliance, cutting savings erosion, improving discount capture using preferred suppliers, and in confirming pricing and terms prior to payment. Responsible for accounting of goods and services, through requisitioning, purchasing and receiving. Also look afte...

About The Role Skill required: Procure to Pay - Master Data Management (MDM) Designation: Service Delivery Ops Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.boosting vendor compliance, cutting savings erosion, improving discount capture using preferred suppliers, and in confirming pricing and terms prior to payment. Responsible for accounting of goods and services, through requisitioning, purchasing and receiving. Also look afte...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP S/4HANA Group Reporting Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring seamless communication within the team and stakeholders. Roles & Responsibilities:- Expected to be an SME- Collaborate and man...

About The Role Project Role : Security Managed Services Practitioner Project Role Description : Deliver and manage security services across client environments to ensure protection, compliance, and operational resilience. Must have skills : SailPoint IdentityNow Good to have skills : JavaScript Object Notation (JSON) Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Security Engineer, you will leverage your expertise to design and implement enhancements for the SailPoint ISC platform. Your daily responsibilities will include managing incidents, emails and changes, collaborating with various users and teams to address issues and...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Operations Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will als...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Amazon Web Services (AWS) Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business objectives, overseeing project timelines, and facilitating communication among stakeh...

We are looking for a skilled STA Engineer with 4 to 12 years of experience to join our team in India. The ideal candidate will have a strong background in IT Services & Consulting and excellent technical skills. Roles and Responsibility Design and develop high-quality software applications using various programming languages. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain technical documentation for software applications. Troubleshoot and resolve technical issues efficiently. Participate in code reviews and contribute to improving overall code quality. Stay updated with industry trends and emerging technologies. Job Requirements ...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role & responsibilities Primary Responsibilities: 1. Responsible for continuous improvement of the overall Major Incident Problem Management process and communication 2. Provide clear, effective, and meaningful communication to all appropriate levels of leadership and stakeholders throughout the Incident Management process, ensuring status updates are delivered in a timely and accurate manner, as per documented process 3. Maintain up-to-date knowledge of industry best practice standards surrounding ITIL and Major Incident Problem Management 4. Ability to coordinate and drive technical bridges during a Major Incident with confidence, asking the right questions, and steering the support teams ...

Position Title: IT Security Risk and Compliance Analyst Department: Information Technology (IT) - Security Risk & Compliance (ITS R&C) Description Identity Access & Management, Security Operations, and Security Risk & Compliance (R&C). The IT Security Risk and Compliance (ITS R&C) team works especially closely with the SCA Health Regulatory Compliance (Privacy) team regarding the HIPAA Security Rule. The IT Security Analyst is responsible for the first level of support of the IT Security Risk and Compliance activities specified by IT Security Leadership. As the IT Security Analyst, you will manage the primary intake and initial support of all ITS R&C requests. You will monitor emails, select...

Technical and Professional Expertise: Customer Handling Skills & Good communication skills (Fluency in English is a must) Incident management and usage of ticketing tools - Knowledge on O365, MS OFFICE Suite, Active Directory, Hardware and Software related troubleshooting skills. Unparalleled Listening and Comprehension capabilities Ability to keyboard to capture important details on a call for documentation ITIL Basic Knowledge, Proficient in handling customer queries. Responsibilities : Provide direct technical assistance to customers via phone, email, and chat. Identifies issues create Service Request or Incident based on the issue type and provide L1 resolution. Work diligently towards a...

Position Purpose The engineer/developer is working closely with his team members and business teams to develop features according to a requirement. He must also ensure that developments are aligned with best practices and monitor what has been promoted on higher environments. Production or tests environments supports activities are also part of the position (job monitoring, issues solving, ) Responsibilities Direct Responsibilities Firewalling -- Apply modification on ARVAL Firewall policies (add/remove/edit Firewall policies, Manage NAT rules).Apply modification on ARVAL Firewalls (add L3 interfaces, Vlans, manage routes). Patch ARVAL Firewalls (deploy security Hotfixes) in non business Hou...

Position Purpose The Database Administrator (DBA) designs, manages and administers database management systems. He/she ensures the consistency, quality, safety and permanent accessibility of information. Responsibilities Direct Responsibilities Administering and maintaining databases in operational condition: - Guaranteeing data availability and quality - Defining access permissions and data security issues - Implementing backup systems to ensure the integrity of all database data - Ensuring that backups are made in accordance with the strategy defined by each business line - Ensuring the ability to restore data in the event of an incident or for investigation purposes - Providing developmen...

SOC/Incident Management/Incident Response /Threat Detection Engineering/Vulnerability Management/ SOC platform management/ Automation/ Asset Integration/ Threat Intel Management/Threat Hunting. Round the clock threat monitoring & detection • Analysis of any suspicious, malicious, and abnormal behavior. • Alert triage, Initial assessment, incident validation, its severity & urgency • Prioritization of security alerts and creating Incidents as per SOPs. • Reporting & escalation to stakeholders • Post-incident Analysis • Consistent incident triage & recommendations using playbooks. • Develop & maintain incident management and incident response policies and procedures. • Preservation of security...

Position Purpose As deputy head of the Infrastructure, accountable the transformation, infrastructure project, stability and run of the production for infrastructure for India and Global entities of BNP Paribas. The responsible for platforms( servers, Middleware and Databases ), networks, data centre and Desktop engineering and support teams to deliver stable and high quality deliverables to the various business teams( 250+ ftes ) along with the Head of Infrastructure . The role also entitles the full infrastructure accountability of the India bank and trading centre branches of the BNPP. Contribute & strengthen the leadership vision of the department Contribute to the continuous improvement...

Responsibilities: Dealing with support escalations from Level 1 team, including complex user and monitoring support queries, with as minimal as possible escalations to L3 teams Engage in ITIL\ Incident Management\ SLA\ Problem Management and Release Management Process on day-to-day operations Planning and execution of proactive non-ticket tasks (such as automation or tool implementations) Perform health checks twice a day To create, update, amend relevant production support documentation To use firm standard support tools and processes. To provide weekend support or off business hours support, if needed. Managing releases - deploy code/configuration change into the pre & production environme...

Network Engineer 5 to 7 Years Role Responsibilities & Key Accountabilities: - Supports the technology lifecycle through the design, build and maintenance of systems, software and applications to ensure the highest quality outcomes across the domains - Makes technical design and amendment decisions and independently manages the workload - Translates business requirements into technical requirements and infrastructure and network capacity needs by efficiently sourcing data and undertaking appropriate analyses - Ensures relevant reporting documentation is completed and follows internal and external standards - Schedules and coordinates capacity / network upgrades, liaising with other areas of t...

Role Purpose: Role description STL Digital is a global IT Services and Consulting company that enables enterprises to experience the future of digital transformation. We provide end to end services across product engineering, software, cloud, data and analytics, enterprise application services, and cyber-security. Purpose - We Engineer Experiences that create value. We blend the agility of a startup with the stability of an established enterprise. Were passionate about innovation. Our culture is built on 4 core values: 1. Respect for Individuals: We value every team members unique perspective and contributions. 2. Hunger to Learn: We encourage continuous growth and development. 3. Promises D...

We are seeking a highly skilled and experienced L1/L2 Support Engineer to join our IT operations team. The ideal candidate will have a strong background in ITIL practices and ITSM tools, with over 5 years of experience in support leadership roles. This position requires a proactive individual who can manage and resolve technical issues efficiently while ensuring high levels of customer satisfaction. Experience in Manufacturing or Supply Chain domains is a plus, and knowledge of Java is desired. What you will do Provide L1 and L2 support for IT systems and applications, ensuring timely resolution of incidents and service requests. Willing to work in varied shifts to lead the Support team. Lea...

we're in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work work that changes the world is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE You will be the dedicated Global Support Center Manager , responsible for the 24x7 operations and strategic management of our dual physical security support centers located in Santa Clara, CA, and Bangalore, India. This critical role ensures the highest level of security and safety for our employees, ...