Sr System Administrator

Job Summary:

We are seeking a highly skilled Sr System Administrator to provide support, routine maintenance, and optimization for core services, servers, and virtual machines. This role involves problem-solving, script execution, and creation of comprehensive documentation. The ideal candidate will have a deep understanding of the Windows operating system, Active Directory, Linux, AWS, and a strong background in troubleshooting problems and maintaining large-scale virtualized environments. The role is hands on and will require an individual with an ability to learn and adapt to new technologies. You will be expected to understand and adhere to best practices during planning and day-to-day execution of operations. The Sr System Administrator reports to the Operations Manager and is a member of the Operations team.

Role and Responsibilities:

• Systems Support:

  Provide support for on-prem and public cloud compute infrastructure, virtual servers, and other IT systems. Address technical issues for systems and services as assigned.

• System Provisioning:

  Provisioning virtual servers in both on-prem and public cloud infrastructure and fulfilling other service requests as needed. Configuration of deployed server hardware as designed by the infrastructure team.

• System Management:

  Enhance the security, reliability, and performance of systems through regular updates, vulnerability remediation, and ensuring system uptime. Perform upgrades and other OS maintenance tasks during scheduled maintenance windows following a change management process. Research product enhancements and identify service improvement opportunities. Follow existing change management process.

• System Backups:

  Maintain and test system backups and perform restores as required.

• User Account Management:

  Create and modify user accounts across various systems per established procedures and security policies. Assign access based upon least privileged access policies and existing procedures.

• Software Installation:

  Installation of software on servers or virtual desktop environments as required following standard processes and procedures.

• Asset Management:

  Assist with maintaining asset inventories for both physical assets and software assets. Assist in managing and optimizing software licenses and license usage.

• Project Execution & Planning:

  Assist in project planning and execution of any assigned tasks.

• Ticket Resolutions:

  Responding to ticket escalations, working tickets through resolution, regularly updating tickets with status, following ticket hand-off procedures, and escalating tickets to senior team members when required.

• System Monitoring:

  Monitor networks and systems using monitoring and system management platforms and respond to any generated alerts following established procedures. Identify improvements or needed modifications in monitoring and alerting.

• Script Execution:

  Execute PowerShell or bash scripts as required for system management or report generation with on-prem and cloud infrastructure. Modify scripts as needed for task execution and participate in peer reviews.

• Documentation:

  Create and maintain comprehensive documentation such as FAQs, Knowledge Base articles, troubleshooting guides, and SOPs.

• Flexible Role Adaptation:

  Adapt to various assigned duties in evolving technology scenarios.

• Alerts and On-Call Rotation:

  Respond to critical alerts during the working day, and after hours per published on-call rotation schedule.

• Certifications:

  CompTia, Microsoft, AWS certification or equivalent experience.

• Education:

  Bachelors degree in IT, or equivalent experience in a related field.

• Experience:

  Minimum of 5 years in IT.

Technical Skills:

• Working knowledge of server and desktop virtualization, Microsoft Hyper-V, and public cloud environments such as AWS.
• Working knowledge of major server operating systems including Windows Server editions and Linux distributions.
• Working knowledge of Active Directory and Group Policies.
• Working knowledge of PowerShell scripting and/or bash scripting.
• Working knowledge of networking configurations, firewall policies and rules.
• Practical understanding of information technology concepts, protocols, industry best practices and ITIL processes.
• Practical understanding of change management and incident management processes.
• Excellent problem-solving skills with a keen attention to detail.
• Ability to work under minimal supervision and under your own initiative.
• Ability to collaborate with other teams across multiple time zones and geographies.
• Occasionally working evenings or weekends as required for scheduled or emergency maintenance.

Preferred Requirements:

• Certifications:

  ITIL v3 or ITIL v4 Foundations certification. AWS Associate certification.

• System Troubleshooting:

  Proficiency with network and storage systems.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

Benefits & Work Conditions:

Repario offers an extensive array of benefits that help our employees improve their quality of life. The following benefits create added value to the work experience and make us a premier employer:

• 100% Telecommute positions
• Medical Insurance
• Shift & Holiday Allowances
• Flexible Time Off (FTO)

About the Business:

Repario is an international, end-to-end eDiscovery service provider founded in 2023. Established via the merger of five established eDiscovery companies, each bringing their own expertise and specialty areas to our consolidated practice, Repario offers a comprehensive suite of services unmatched elsewhere in the industry. We provide expert digital forensics, incident response, and eDiscovery solutions focused primarily on the legal sector. We are a growing, entrepreneurial company seeking top-tier talent to help us provide exceptional value to our existing clients, while assisting in growing our market share and geographic footprint. We prioritize accuracy, security and timely delivery and are dedicated to providing our clients with the highest level of service and support.