16325 Incident Management Jobs - Page 24

Work Environment: Mandatory Work From Office (WFO), 24/7 rotational shifts, 5-day work week Role Overview: As a Service Desk Agent , you will be the first point of contact for end users seeking technical assistance. Your primary responsibility is to understand, document, and resolve customer issues while adhering to defined processes and quality standards. This role demands strong communication skills, a customer-centric mindset, and the ability to work effectively in a fast-paced environment. Key Responsibilities: Provide support via calls, chats, and emails to end users. Accurately identify and log issues as Service Requests or Incidents , and provide Level 1 (L1) resolution. Escalate prio...

Safety Management Security Management Emergency Response Incident Reporting & Compliance

As the Managed Services CoE Leader, you will be responsible for owning and driving the delivery and growth of proactive, high-quality Salesforce managed services from India. Your role will involve ensuring seamless operations, preventive maintenance, and continuous improvement of the Salesforce platform for a global client base. You will need to balance operational excellence with innovation to enhance service performance and client satisfaction. Key Responsibilities: - Team Leadership: Lead and develop a cross-functional team comprising Salesforce Administrators, Developers, and QA specialists to deliver managed services with high quality and efficiency. - Service Management: Oversee servic...

Role Overview: You will be responsible for user account management tasks such as lock/unlock, password resets, approval/rejection of access requests, user creation, deletion, and modification. Additionally, you will monitor provisioning and de-provisioning systems, identify false positive incidents, and provide ongoing monitoring for various security tools. Key Responsibilities: - Perform user account lock/unlock and password resets according to SOPs - Facilitate approval/rejection of access requests - Monitor provisioning, de-provisioning systems and escalate when necessary - Conduct user creation, deletion, and modification - Reconcile issues related to user accounts and entitlements - Ide...

In this role, you will oversee the operational support, system stability, and continuous improvement of Pega solutions that drive People & Culture processes. Leveraging your Pega expertise and software engineering skills, you will tackle complex technical challenges while contributing to solution architecture and strategic delivery. Your leadership will ensure operational excellence and effective stakeholder management in a fast-paced environment. - 5+ years of exceptional technical expertise in Pega systems, with hands-on proficiency and a focus on attaining or holding Pega CLSA certification - Proven leadership experience in guiding developers, managing technical delivery, and collaboratin...

You are an experienced System Administrator with a strong expertise in HP VAX VMS / OpenVMS environments. Your role involves managing system installations, configurations, and upgrades to ensure high availability and performance across complex clustered environments. **Responsibilities:** - Administer and maintain OpenVMS systems in a Cluster Environment, including RDB Administration - Install, configure, and manage OpenVMS servers and blade servers - Work with Onboard Administrator, Virtual Connect, and iLO - Manage and support Control-M scheduler, Connect Direct, MQ, and ABC backup tools - Perform third-party software upgrades and installations - Handle patch and package administration, fi...

As a member of the Alerts and Notification Platform team at SolarWinds, you will have the opportunity to contribute to the core of the SolarWinds Observability ecosystem. This platform plays a crucial role in enabling multiple feature teams to deliver alerts seamlessly to end users. Your role will involve collaborating with cross-functional teams to design scalable alert evaluation pipelines, develop flexible notification workflows, and ensure reliable, low-latency communication across various channels. Key Responsibilities: - Design scalable alert evaluation pipelines to support multiple feature teams - Develop flexible notification workflows to enhance user experience - Ensure reliable and...

Role Overview: Join NTT DATA, a company known for its technical excellence and innovative solutions, where you can make a difference to clients and society. As a Platform Support Engineer (L2), you will be a subject matter expert providing support on various technical processes to ensure successful resolution of challenging situations. Key Responsibilities: - Support users/administrators of the company platform - Contribute to the growth of best practices for support services - Understand the platform and Cloud technologies for troubleshooting - Prioritize and manage incidents and escalations - Collaborate with cross-functional teams to drive improvement in tools and processes - Perform any ...

As a Manager/Senior Manager (I.T. Cyber Security), your primary responsibility is to manage, support, and coordinate all Information Security activities and programs for the branch. You will ensure compliance with various instructions issued by the RBI on information/cyber security through process re-engineering and documentation. Your key responsibilities include: - **Information Security Governance:** - Maintain and update Information Security Policies in alignment with organizational, regulatory, and RBI guidelines. - Monitor and ensure compliance with statutory and regulatory frameworks such as RBI, NPCI, and CERT-In directives. - **Security Awareness and Training:** - Design and conduct...

As a Customer Contact Comms New Associate at Accenture, you will be aligned with the Customer Support vertical to manage and resolve customer queries, handle escalations, and complaints effectively. Your responsibilities will include providing the best resolutions, closing faults, and complaints within SLAs, and showcasing proficiency in email and chat processes. Your skills in recording, diagnosing, troubleshooting, resolving incidents and service requests, especially in non-voice interactions like email, web, and chat, will be crucial. **Key Responsibilities:** - Manage and resolve customer queries, escalations, and complaints - Close faults and complaints within SLAs - Record, diagnose, t...

Oversees (IT) infrastructure, ensuring the smooth and efficient operation of systems, networks, and applications This role involves managing IT staff, implementing and maintaining technology, and aligning IT strategies with business objectives

As an individual contributing to the IT operations team, your role will involve providing 24x7 coverage through rotational shifts to ensure seamless operations. Additionally, you will be required to offer additional capacity during peak seasons and periods. Your responsibilities will include: - Demonstrating good knowledge of the Hub and Spoke model as well as the Azure Landing Zone. - Utilizing your experience across various IT operation aspects such as networking, virtualization, identity, security, business continuity, disaster recovery, and data management. - Implementing Infrastructure-as-a-Service (IaaS) and maintaining strong knowledge of Patch Management and troubleshooting. - Enforc...

Only Immediate or 30 days Joiners Primary Skill - Service Now Administration Secondary Skills - CMDB and Data Integrity ServiceNow Platform Administration: • Provide comprehensive support in managing ServiceNow environments, including Development, Test, and Production. • Administer, configure, and develop the ServiceNow platform following Agile methodologies and best practices. • Monitor platform health, usage, and compliance while ensuring optimal performance. • Manage and configure the ServiceNow platform, including user administration, workflows, and integrations. • Perform regular system maintenance, updates, and upgrades to ensure the platform's stability and performance. Workflow and C...

Overview Roles and Responsibilities Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications. Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB Should know the offerings available with ServiceNow ITOM Suite as well as CMDB. Event Management, Discovery, Service Mapping and Orchestration Ability to architect, develop and convert customer legacy solutions into ServiceNow is a plus Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations. Apply Agile software ...

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : ServiceNow Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving i...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Network Security Operations Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :The Zscaler Digital Transformation Admin – Level 2 will have hands-on expertise in managing and administering Zscaler Internet Acc...

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Service Integration and Management (SIAM) Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in a dynamic environment where you will resol...

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Microsoft Endpoint Configuration Manager Good to have skills : Microsoft Windows Server Administration Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, your typical day involves ...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Network Security Operations Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :The Zscaler Digital Transformation Admin – Level 2 will have hands-on expertise in managing and administering Zscaler Internet Acc...

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Service Delivery Good to have skills : NA Minimum 18 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, your typical day involves resolving incidents and problems that arise across various b...

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Microsoft 365 Good to have skills : Microsoft Exchange Server Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in a dynamic work environment where your primary fo...

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Microsoft 365 Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolvin...

About The Role Project Role : IT Service Management Representative Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills : Infrastructure Service Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your typical day will involve ove...

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Microsoft 365 Good to have skills : Microsoft Teams Infrastructure Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in a dynamic work environment where your prima...

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Microsoft 365 Good to have skills : Microsoft Exchange Server Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, your typical day involves resolving incidents and problems across v...