19908 Incident Management Jobs - Page 24

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role & responsibilities Primary Responsibilities: 1. Responsible for continuous improvement of the overall Major Incident Problem Management process and communication 2. Provide clear, effective, and meaningful communication to all appropriate levels of leadership and stakeholders throughout the Incident Management process, ensuring status updates are delivered in a timely and accurate manner, as per documented process 3. Maintain up-to-date knowledge of industry best practice standards surrounding ITIL and Major Incident Problem Management 4. Ability to coordinate and drive technical bridges during a Major Incident with confidence, asking the right questions, and steering the support teams ...

Position Title: IT Security Risk and Compliance Analyst Department: Information Technology (IT) - Security Risk & Compliance (ITS R&C) Description Identity Access & Management, Security Operations, and Security Risk & Compliance (R&C). The IT Security Risk and Compliance (ITS R&C) team works especially closely with the SCA Health Regulatory Compliance (Privacy) team regarding the HIPAA Security Rule. The IT Security Analyst is responsible for the first level of support of the IT Security Risk and Compliance activities specified by IT Security Leadership. As the IT Security Analyst, you will manage the primary intake and initial support of all ITS R&C requests. You will monitor emails, select...

Technical and Professional Expertise: Customer Handling Skills & Good communication skills (Fluency in English is a must) Incident management and usage of ticketing tools - Knowledge on O365, MS OFFICE Suite, Active Directory, Hardware and Software related troubleshooting skills. Unparalleled Listening and Comprehension capabilities Ability to keyboard to capture important details on a call for documentation ITIL Basic Knowledge, Proficient in handling customer queries. Responsibilities : Provide direct technical assistance to customers via phone, email, and chat. Identifies issues create Service Request or Incident based on the issue type and provide L1 resolution. Work diligently towards a...

Position Purpose The engineer/developer is working closely with his team members and business teams to develop features according to a requirement. He must also ensure that developments are aligned with best practices and monitor what has been promoted on higher environments. Production or tests environments supports activities are also part of the position (job monitoring, issues solving, ) Responsibilities Direct Responsibilities Firewalling -- Apply modification on ARVAL Firewall policies (add/remove/edit Firewall policies, Manage NAT rules).Apply modification on ARVAL Firewalls (add L3 interfaces, Vlans, manage routes). Patch ARVAL Firewalls (deploy security Hotfixes) in non business Hou...

Position Purpose The Database Administrator (DBA) designs, manages and administers database management systems. He/she ensures the consistency, quality, safety and permanent accessibility of information. Responsibilities Direct Responsibilities Administering and maintaining databases in operational condition: - Guaranteeing data availability and quality - Defining access permissions and data security issues - Implementing backup systems to ensure the integrity of all database data - Ensuring that backups are made in accordance with the strategy defined by each business line - Ensuring the ability to restore data in the event of an incident or for investigation purposes - Providing developmen...

SOC/Incident Management/Incident Response /Threat Detection Engineering/Vulnerability Management/ SOC platform management/ Automation/ Asset Integration/ Threat Intel Management/Threat Hunting. Round the clock threat monitoring & detection • Analysis of any suspicious, malicious, and abnormal behavior. • Alert triage, Initial assessment, incident validation, its severity & urgency • Prioritization of security alerts and creating Incidents as per SOPs. • Reporting & escalation to stakeholders • Post-incident Analysis • Consistent incident triage & recommendations using playbooks. • Develop & maintain incident management and incident response policies and procedures. • Preservation of security...

Position Purpose As deputy head of the Infrastructure, accountable the transformation, infrastructure project, stability and run of the production for infrastructure for India and Global entities of BNP Paribas. The responsible for platforms( servers, Middleware and Databases ), networks, data centre and Desktop engineering and support teams to deliver stable and high quality deliverables to the various business teams( 250+ ftes ) along with the Head of Infrastructure . The role also entitles the full infrastructure accountability of the India bank and trading centre branches of the BNPP. Contribute & strengthen the leadership vision of the department Contribute to the continuous improvement...

Responsibilities: Dealing with support escalations from Level 1 team, including complex user and monitoring support queries, with as minimal as possible escalations to L3 teams Engage in ITIL\ Incident Management\ SLA\ Problem Management and Release Management Process on day-to-day operations Planning and execution of proactive non-ticket tasks (such as automation or tool implementations) Perform health checks twice a day To create, update, amend relevant production support documentation To use firm standard support tools and processes. To provide weekend support or off business hours support, if needed. Managing releases - deploy code/configuration change into the pre & production environme...

Network Engineer 5 to 7 Years Role Responsibilities & Key Accountabilities: - Supports the technology lifecycle through the design, build and maintenance of systems, software and applications to ensure the highest quality outcomes across the domains - Makes technical design and amendment decisions and independently manages the workload - Translates business requirements into technical requirements and infrastructure and network capacity needs by efficiently sourcing data and undertaking appropriate analyses - Ensures relevant reporting documentation is completed and follows internal and external standards - Schedules and coordinates capacity / network upgrades, liaising with other areas of t...

Role Purpose: Role description STL Digital is a global IT Services and Consulting company that enables enterprises to experience the future of digital transformation. We provide end to end services across product engineering, software, cloud, data and analytics, enterprise application services, and cyber-security. Purpose - We Engineer Experiences that create value. We blend the agility of a startup with the stability of an established enterprise. Were passionate about innovation. Our culture is built on 4 core values: 1. Respect for Individuals: We value every team members unique perspective and contributions. 2. Hunger to Learn: We encourage continuous growth and development. 3. Promises D...

We are seeking a highly skilled and experienced L1/L2 Support Engineer to join our IT operations team. The ideal candidate will have a strong background in ITIL practices and ITSM tools, with over 5 years of experience in support leadership roles. This position requires a proactive individual who can manage and resolve technical issues efficiently while ensuring high levels of customer satisfaction. Experience in Manufacturing or Supply Chain domains is a plus, and knowledge of Java is desired. What you will do Provide L1 and L2 support for IT systems and applications, ensuring timely resolution of incidents and service requests. Willing to work in varied shifts to lead the Support team. Lea...

we're in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work work that changes the world is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE You will be the dedicated Global Support Center Manager , responsible for the 24x7 operations and strategic management of our dual physical security support centers located in Santa Clara, CA, and Bangalore, India. This critical role ensures the highest level of security and safety for our employees, ...

The promise of working at Apple is the opportunity to do your life s best work and be part of something big Imagine what you could do here At Apple, new insights have a way of becoming phenomenal platforms, services, and customer experiences very quickly Bring passion and dedication to your job and theres no telling what you could accomplish Emerging Technology Services team productizes upcoming software and evangelizes it to the Apple community We are an SRE/DevOps/Operational Intelligence team rolled into one The platforms and software trends that we create are technology pillars that support Apple From eCommerce to reporting systems we make it seamless for disparate systems talk to each o...

We are seeking a Architect to join our high-performance architecture team that actively contributes to the delivery of cutting-edge solutions, writes production-quality code, resolves critical production issues, and drives the organization toward future technological success As a key player in steering our architecture towards scalability, resilience, and cost-effectiveness, you will ensure that our systems meet the highest standards of performance while aligning with business goals The ideal candidate is not only technically excellent but also a collaborative leader who stays ahead of industry trends, mentor engineers, and promotes innovation across the organization This role is perfect for...

ADP is looking for an enthusiastic and highly motivated Technical Support Specialist to identify, diagnose and resolve customer issues As a Technical Support Specialist, you will work with Customer Success, Product and Engineers to advocate for our customers You have a passion for solving challenging problems and learning new technology This is an exciting opportunity to work in a challenging, fast-paced environment with a high-performance team At LyricHCM by ADP, we strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility Responsibilitie...

Qualification : Bachelor''s degree in Computer Science or related field or higher with minimum 3 years of relevant experience. Incident, Problem and Change Management (IPC) AnalystPosition Description1. Incident Management Responsibilities . Incident Logging & Categorization: Record incidents accurately, classify them by type, and assign priority based on impact and urgency Diagnosis & Resolution: Investigate issues, apply workarounds or fixes to restore normal service as quickly as possible Communication: Provide timely updates to stakeholders and users throughout the incident lifecycle Closure & Documentation: Validate resolution with the user, close the incident, and document details for ...

We are looking for an experienced Java Production support to join our team. The ideal candidate should be passionate about coding and developing scalable and high-performance applications. You will work closely with our front-end developers, designers, and other members of the team to deliver quality solutions that meet the needs of our clients. Qualification : Bachelor''s degree in Computer Science or related field or higher with minimum 4 years of relevant experience. Your future duties and responsibilities: Development / Production support experience in Java and Linux with good knowledge on Oracle database Must be aware about Incident management and change management process Good knowledg...

Strong knowledge on implementation, incident management, integration, troubleshooting on Cisco Contact Center Solution and its peripherals components like NICE, LCM Deep Dive on Troubleshooting, monitoring of all contact center components e.g . ICM, CVP, IVR, CUCM, PG, Routers, ACD, CTI Pop UP, Voice logger, Dialer, Campaign Management, CUSP, Jabber, POE switches. Deep understanding on Cisco databases and schema. Knowledge on Windows and Linux operating system. Govern complete daily CC system health check to ensure maximum servers and applications uptime. Capability to troubleshoot application issue and fix the same on desired timeline. Control on IT change management process. Integration an...

Job Description: Field Security Officer Location: Karnataka & Maharashtra Department: Operations & Maintenance Reporting To: O&M Head Role Objective To ensure effective on-ground security management across solar and wind power sites in Karnataka and Maharashtra by coordinating manpower deployment, monitoring site security operations, managing local liaison, and ensuring timely resolution of Right of Way (RoW) and law & order issues in coordination with police and administrative authorities. Key Responsibilities 1. Site Security Management Supervise and monitor deployment and performance of security guards across allocated sites. Ensure 24x7 protection of assets, infrastructure, and personnel...

Manage SOC operations and coordinate incident response. Develop security policies and procedures. Monitor alerts, mentor analyst team. Conduct security audits, collaborate with IT teams, maintain cybersecurity trend knowledge. Required Candidate profile 5+ years cybersecurity experience, 2+ years leadership role. Strong SIEM and incident response proficiency. CISSP or CISM certification required. Proven incident management and team mentoring skills.

Key Responsibilities Provide technical support fo infrastructure and application monitoring using Datadog , and related tools. Lead and coordinate Major Incident Management processes, ensuring timely resolution and stakeholder communication. Capable of managing critical outage situations by coordinating across multiple teams, including hardware, application software, network and security, to effectively resolve incidents. Analyze and troubleshoot complex issues escalated from Tier 1 support. Configure and optimize monitoring dashboards, alerts, and integrations. Collaborate with engineering and operations teams to implement preventive measures and improve system reliability. Utilize ServiceN...

Site Reliability Engineer: Site Reliability Engineer (SRE) - Azure Tech Stack Experience: 3-5 years Location: [Chennai Work from office ] About the Role: We are seeking a highly motivated and experienced Site Reliability Engineer (SRE) to join our growing team. As an SRE, you will be instrumental in ensuring the reliability, scalability, and performance of our critical applications and infrastructure built on Microsoft Azure. You will leverage your expertise in Azure services, automation, and incident management to drive operational excellence and continuous improvement. Key Responsibilities: System Reliability & amp; Performance: Design, implement, and maintain highly available, scalable, a...

About The Role Project Role : Security Architect Project Role Description : Define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. Document the implementation of the cloud security controls and transition to cloud security-managed operations. Must have skills : Security Operation Automation Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Security Architect, you will define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. Your typical day will involve collaborating with var...