11785 Incident Management Jobs - Page 24

Roles and Responsibility Design, develop, and implement Airline DCS systems to meet customer requirements. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain technical documentation for Airline DCS systems. Provide training and support to customers on the use of Airline DCS systems. Troubleshoot and resolve issues related to Airline DCS systems. Ensure compliance with industry standards and regulations for Airline DCS systems. Job Requirements Strong knowledge of Airline DCS systems and their applications. Experience working in the IT Service & Consulting industry is preferred. Excellent problem-solving skills and attention to detail...

OVERALL OBJECTIVES: Eurofins IT Infrastructure Services Private Limited, looking for a skilled and experienced ITSM Specialist with 6 to 7 years of experience in implementing, managing, and optimizing IT Service Management processes. The ideal candidate should have a strong understanding of ITIL best practices and a proven track record of enhancing service delivery, governance, and process automation in complex IT environments. Responsibilities: Own and manage ITSM processes (Incident, Change, Problem, Request, Knowledge, CMDB, Asset & Capacity). Define and maintain process documentation, RASCI charts, SOPs, and governance frameworks. Collaborate with ITSM tool administrators and developers ...

Role Objective: We are seeking a technically skilled IT Support Analyst with at least 2 years of experience in IT support and hands-on expertise in VB scripting. The ideal candidate will be responsible for diagnosing and resolving technical issues, supporting end-users, and automating tasks using VBScript to improve operational efficiency. Key Responsibilities: Provide 1st and 2nd line technical support for LIMS application. Design, write, and debug VB (Visual Basic) scripts to automate workflows, customize user interfaces, and enhance functionality within the LIMS platform. Develop and maintain VB scripts for laboratory instruments related calculations Develop and maintain VB scripts for au...

About The Role Do RESPONSIBILITIES Drive the efficiency and effectiveness of the Incident Management process Ensure all Incidents are correctly prioritized, categorized, routed, restored/resolved and closed as per the Process defined and agreed with the Customer Regular communication updates to the Customer, End-Users and other Stakeholders during the entire Incident Management cycle Knowledge management activities - creation and sustenance Meet the SLAs and other KPIs agreed and produce the Process Performance Reports Ensuring Process adherence across the Account and extending the Support for Process audits and assessments. Bring in Service improvements and close the Gaps as per the Audits ...

Role & responsibilities Coordinates the processing of incoming requests to the Helpdesk via all methods to ensure courteous, Timely and effective resolution of end user issues, based on issue priority. Triage work orders to the appropriate IT Services staff member based on role, work order load and location proximity to the issue. Escalate work orders to second level IT support and third level IT support as required. Identify problem areas and devise and deliver solutions to enhance quality of service and to prevent future problems. Develop help sheets, solutions and FAQ list for end users. Develop standard operating procedures for IT support staff that outline how problems are identified, d...

About The Role We are looking for a skilled Technical Consultant with 8-10 years of experience in SAP CRM Technical to join our team. The ideal candidate will have a strong background in IT Services & Consulting and excellent technical skills. Roles and Responsibility Collaborate with cross-functional teams to design and implement SAP CRM solutions. Provide technical expertise and support for SAP CRM projects. Develop and maintain technical documentation for SAP CRM implementations. Troubleshoot and resolve technical issues related to SAP CRM. Conduct training sessions for end-users on SAP CRM applications. Ensure compliance with industry standards and best practices for SAP CRM. Job Require...

About The Role Role Purpose The purpose of this role is to design the organisations computer and network security infrastructure and protect its systems and sensitive information from cyber threats Do 1. Design and develop enterprise cyber security strategy and architecture a. Understand security requirements by evaluating business strategies and conducting system security vulnerability and risk analyses b. Identify risks associated with business processes, operations, information security programs and technology projects c. Identify and communicate current and emerging security threats and design security architecture elements to mitigate threats as they emerge d. Identify security design g...

Join us as a Production Analyst This is an opportunity to make a real impact and be pivotal in the success of our business, while benefiting from great variety and stakeholder exposure Well look to you to deliver a complex and critical production management, infrastructure and application support service for relevant platforms, activities and processes across the domain Hone your existing analytical skills and advance your career in this exciting, fast paced role Supports the provision of the day to day technology based services and assist in and validate the deployment of new applications and architecture across the Domain. We're offering this role as associate vice president level What you...

What you'll do Youll play a crucial role in providing excellent service through the delivery of one or more technology service management disciplines, at a high level of complexity and criticality. Youll have the opportunity to collaborate, communicate, and influence stakeholders at all levels across the bank and externally in your technology service management area. All the while youll be supporting better collaborative working practices by looking at the end-to-end flow across services and customer journeys. Well also look to you to: Proactively deliver at pace when recovering or protecting service, acting with thoroughness when considering the risk to service Undertake and deliver technic...

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of compan...

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of compan...

Job Track Description: Requires formal education and relevant expertise in a professional, sales, or technical area. Performs technical-based activities. Contributes to and manages projects. Uses deductive reasoning to solve problems and make recommendations. Interfaces with and influences key stakeholders. Leverages previous knowledge and expertise to achieve results. Ability to complete work self-guided. College or university degree required. General Profile Requires knowledge and experience in own field. Will acquire higher-level knowledge and skills. Develops an understanding of the company, processes, and customers. Uses existing procedures to solve routine or standard problems. Receive...

About The Role Role: Service desk lead Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized...

RESPONSIBILITIES Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration. Coordinating with the respective SMEs for speedy resolution of the Major Incident Ensuring the Major incident is resolved within the SLAs agreed with the Customer Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high. Conducting a thorough analysis and preparing the M...

Greetings from Peoplefy Infosolutions !!! We are hiring for one of our reputed MNC client based in Pune . We are looking for candidates with 2+ years of experience in below skills - Primary skills : ITIL SQL Production support Change management Incident management Release management Debugging Root cause analysis Interested candidates for above position kindly share your CVs on chitralekha.so@peoplefy.com with below details - Experience : CTC : Expected CTC : Notice Period : Location :

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of compan...

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Establishes the appropriate approach for new assignments. Works with a limited degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and syste...

Hi All, This is a great Opportunity for IT Interns. We are looking for graduates who have completed relevant courses or training in the required skill areas and hold a valid training certificate. Plain graduates will not be considered, as candidates will undergo a technical round to assess their skills. Experience Range: 0 to 1 year Education : B.Tech / BE / in Computer Science / MCA or related field Requirement: Strong communication skills Duration : 12 months Shift time 24*7 LOcation - Pune What you'll do on a typical day: Ensure the availability and efficient working of the services in compliance with the non-functional expectations. • Plan and implement continuous improvements and change...

About The Role Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root caus...

About The Role Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root caus...

About The Role This is an Immediate Requirement (Looking for Immediate to max. 1 Month Notice Period ) RoleService Delivery Manager LocationOnly Bangalore- Kodathi MandatoryExcellent English communication, Managed multiple high Pacd Global Projects, Managd a team of minimum 100+ Dirct/Indirect reportees, Managed avg. Ticket inflow of 20K Plu/Month Here are few JD points for an SDM. I will share the updated JD which you can upload to the indent Own MBR from Triage Engineering Progress Top 3 task drivers, & resolution plans Are tickets going up or down, etc Own Client SLA's Single point of contact for Customer Owns single team group Strategy across all tech within that Team Group Provides Engi...

About The Role Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root caus...

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful a...

About The Role Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root caus...

About The Role Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root caus...