2810 Incident Management Jobs - Page 24

About Us. At ANZ, we're applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers.. Our community of over 5,000 engineers is key to making this happen, because technology underpins every part of our business from delivering tools, apps and services for our customers, to building a bank for the future.. About The Role. As an Integration Engineer in our Enterprise Integration Service, you’ll play a key role in delivering robust, flexible and secure integration platforms and offering integration capability as a service. Our Engineers design, build, test and support integration solutions across platforms working closely with other squad members to ensure customer outcomes. We strive for continual innovation in what we deliver and how we work.. Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.. Role Type:Permanent. Role Location:Bengaluru. What will your day look like?. Developing new skills in software development, coding and automation. Contributing towards solutions in deployment, change management and incident management. Participates in support roster to provide on going support for platforms as required e.g. problem and incident management. Building continuous delivery practices to increase delivery speed. Participating in collaborative teams to build robust and scalable integration platforms. Utilises tools in best practices to build, verify and deploy platfaorm solutions while learning about efficiency and robustness. Be mentored, coached and advised by senior employees about how to build, assemble, code and deploy effective solutions.. Participates in a culture within the Technology Area and the Engineering Chapter encouraging collaboration, continual learning and improvement. Creates and maintains technical documentation, ensuring that published specifications accurately reflect the real world.. Participates in meetings with squad members to estimate, plan and deliver integration solutions as part of strategic and bank wide initiatives.. Learn from technical advisors.. What will you bring?. To grow and be successful in this role, you will ideally bring the following:. Background in Software/platform Engineering combined with broad capabilities and experience to innovate and adapt to the latest developments, technologies and tooling.. Writing technical documentation covering audit, disaster recovery, observability, coding standards and more. Experience on Kubernetes, Docker, Dockerfile familiarity, Helm Charts. Kong(API Gateway) implementation, testing and design. Hands on coding experience with Node.js, Python etc. Knowledge in Containerisation / Kubernetes(EKS/GKE) / Openshift. Good understanding of API design & Security principles. Micro-Service Driven Architecture Principles. Hands on experience with CI/CD automation, preferably CodeFresh/GitActions. Knowledge of testing techniques, including mocking and performance testing, and code coverage. Observability frameworks(New Relic, Dyna Trace implementation and configuration). AWS/GCP Cloud familiarity. YAML, JSON familiarity. DevOps – Infrastructure as Code Mentality. Understanding of Certificate Authorities, certificate signing requests/Networking. You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.. So why join us?. ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong.. We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.. We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.. To find out more about working at ANZ visit https://www.anz.com/careers/ . You can apply for this role by visiting ANZ Careers and searching for reference number 97556. Job Posting End Date. 13/06/2025 , 11.59pm, (Melbourne Australia). Show more Show less

YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation.. At YASH, we’re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future.. We are looking forward to hire SAP EHS Professionals in the following areas :. Need a consultant who has experience in sustainability reporting and has good understanding of Scope 1, 2 & 3 emissions. Able to talk to customer and take the requirements.. At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale.. Our Hyperlearning workplace is grounded upon four principles. Flexible work arrangements, Free spirit, and emotional positivity. Agile self-determination, trust, transparency, and open collaboration. All Support needed for the realization of business goals,. Stable employment with a great atmosphere and ethical corporate culture. Show more Show less

ITG BNPP FORTIS - IAM Asset Security Engineer Position Purpose The BNP Paribas Fortis IT department is working in Agile mode, which offers a challenging and motivating environment where teams and employees are empowered to manage their own technical domain. You will work in the IT Security Production Tribe, within the squad Responsibilities Direct Responsibilities The candidate will guarantee the respect of asset information security and ensure correct implementation of the security model. The mission of the IAM Asset Security Consultant is to define and promote the Asset Modeling (AM) frameworks for coordinating and planning a service oriented approach: Taking ownership about the AM process and keeping it updated/improved. Ensuring that the necessary AM procedures exist, are communicated and used by the security community Provide guidance, training and support to the security community in the implementation and operation of the security modelling; Assist and advice the Asset Business responsible and IT developers in defining logical & technical permission management inside the assets (applications, packages, systems, file shares, ). Assess, challenge and validate request to change security on assets according the Information Security Policy Execute daily checks to keep the overall asset models under control Technical & Behavioral Competencies Mandatory: + 2 years experience in security technology and processes (Identity & Access Management aspects, Segregation of Duties, Role Based Access Control) Knowledge of the Information Security Standards & Frameworks Preferable: Expertise in MS Active Directory OR Websphere OR Mainframe OR Linux/Unix OR Oracle OR Cloud computing + experience with MS Excel and SQL requests. Specific Qualifications (if required) Agile environment Follows the Customer processes for projects, incident and change management. Being standalone and team worker, analytical minded, meet commitment, ability to work in a dynamic and multi-cultural environment, flexible, customer-oriented, understand risk awareness. Motivated self-starter, process-oriented with high attention to detail Quick self-starter, pro-active attitude. Good communication skills, Good analytical and synthesis skills. Autonomy, commitment, and perseverance. Ability to work in a dynamic and multicultural environment. Flexibility (in peak periods extra efforts may be required). Open minded and show flexibility in self-learning new technologies/tools. You are customer minded and can translate technical issues into non-technical explanations. You are always conscious about continuity of services. You have a very good team spirit and share your knowledge and experience with other members of the team. Working in collaboration with team. Client-oriented, analytical, initiative oriented and able to work independently. Be flexible and ready to provide support outside of Business hours (on-call). Able to take additional responsibility. Able to work from base location Chennai/Mumbai (Whichever is your base location) during hybrid model. You are flexible and ready to provide support outside of Business hours (on-call). Skills Referential Behavioural Skills : (Please select up to 4 skills) Ability to collaborate / Teamwork Communication skills - oral & written Organizational skills Client focused Transversal Skills: (Please select up to 5 skills) Ability to understand, explain and support change Ability to develop and adapt a process Ability to anticipate business / strategic evolution Analytical Ability Ability to manage a project Education Level: Bachelor Degree or equivalent Experience Level At least 5 years

Dear Professional, We are excited to present a unique opportunity at Cognizant, a leading IT firm renowned for fostering growth and innovation. We are seeking talented professionals with 0 to 2 years of experience in Spoken English Communication,Basic Computer Knowledge,Customer Interaction,Incident Management, Service Desk Operations, Ticketing System Knowledge to join our dynamic team. Your expertise in these areas is highly sought after, and we believe your contributions will be instrumental in driving our projects to new heights. We offer a collaborative environment where your skills will be valued and nurtured. Job Description: Must have skills: • Spoken English • Basics of Computer functions • Customer interaction. • Basics of Excel. • Knowledge of Ticketing system. Daily Job responsibilities: Typical responsibilities Business/Customer • Perform activities mentioned in KRA/Position summary based on defined guidelines in SOPs/Runbooks with business impact understanding • Adherence to customer security and compliance requirements • Adherence to customer communication etiquettes • Ensure stated productivity requirements for the engagement Project/Process • Contribution to continuous service improvement plans (CSI) Team/People • Contribute to and participate proactively in knowledge sharing sessions • Act as a buddy for new hires Organization • Adherence to Organizational policies and processes (including Cognizants security policies, LP, timelines etc.). Degree of Independence/Supervision required. • Performs routine and standard tasks independently • Take decisions as per laid down procedures / process on Technical Solutions & escalations related to own area of work • Seeks approval for process deviations, for routine and low priority incidents • Seeks approval for process deviations, for new & Unique /Urgent High Priority Issues related to technical aspects To proceed to the next step of the recruitment process, please provide us with the following details with Updated resume to sathish.kumarmr@cognizant.com Please share below details (Mandatory) : Full Name(As per Pan card): Contact number:Email Current Location: Interested Locations: Total Years of experience: Relevant years of experience: Current company: Notice period: NP negotiable: if yes how many days they can negotiate? : If you are Serving any Notice period Means please mention Last date of Working: Current CTC- Expected CTC- Availability for interview on Weekdays ? Highest Qualification? Thanks & Regards, Sathish Kumar M R HR-Cognizant Sathish.KumarMR@cognizant.com

About NCR Atleos PRIMARY RESPONSIBILITIES Real-time monitoring of network infrastructure to detect and address connectivity issues promptly. Execute routine checks and predefined procedures to ensure the stability and performance of the network. Document incidents, track resolutions, and provide detailed reports to senior team members. Collaborate with cross-functional teams to escalate and resolve complex network problems. Assist in the implementation of network changes and updates under supervision. This job role requires candidates to monitor network and perform Level troubleshooting. Team works on 24x7 basis. Team members are required to work in rotational shifts and observe a 5-day working week. S AND UALIFICATIONS Technical Skills: o Good understanding of networking protocols, TCP/IP, and OSI model.o Familiarity with network monitoring tools and systems. (SolarWinds, Nagios etc)o Familiarity with ServiceNow ITOM and Incident management will be added advantage.o Ability to troubleshoot basic network issues and follow predefined procedures.Communication Skills: Clear and concise communication to report incidents and escalate problems. Collaborative approach when working with different teams to address network issues.Attention to DetailKeen eye for identifying anomalies and potential network issues. Accurate documentation of incidents and resolutions.Problem SolvingAbility to analyse and resolve basic network problems independently. Willingness to learn and adapt to new technologies and procedures.Educational BackgroundIT Craduates preferred, Minimum requirement 10+2 will be considered if they have additional certifications/diploma in Networks.Certifications CompTIA Network+ Cisco Certified Entry Networking Technician (CCENT) /CCNAExperienceMinimum 1 year experience in network monitoring or similar roleSoft Skills: Strong work ethics and ability to thrive in a fast-paced environment. Good email communication skills. Willingness to participate in ongoing training and professional development. EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. Statement to Third Party Agencies To ALL recruitment agenciesNCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

About NCR Atleos NETWORK MONITORINC L1 LOCATIONMUMBAI, INDIA PRIMARY RESPONSIBILITIES Real-time monitoring of network infrastructure to detect and address connectivity issues promptly. Execute routine checks and predefined procedures to ensure the stability and performance of the network. Document incidents, track resolutions, and provide detailed reports to senior team members. Collaborate with cross-functional teams to escalate and resolve complex network problems. Assist in the implementation of network changes and updates under supervision. This job role requires candidates to monitor network and perform Level troubleshooting. Team works on 24x7 basis. Team members are required to work in rotational shifts and observe a 5-day working week. S AND UALIFICATIONS Technical Skills: Cood understanding of networking protocols, TCP/IP, and OSI model. Familiarity with network monitoring tools and systems. (SolarWinds, Nagios etc) Familiarity with ServiceNow ITOM and Incident management will be added advantage. Ability to troubleshoot basic network issues and follow predefined procedures. Communication Skills: Clear and concise communication to report incidents and escalate problems. Collaborative approach when working with different teams to address network issues. Attention to Detail: Keen eye for identifying anomalies and potential network issues. Accurate documentation of incidents and resolutions. Problem Solving: Ability to analyse and resolve basic network problems independently. Willingness to learn and adapt to new technologies and procedures. Educational Background: IT Graduates preferred, Minimum requirement 10+2 will be considered if they have additional certifications/diploma in Networks. Certifications CompTIA Network+ Cisco Certified Entry Networking Technician (CCENT) /CCNA Experience: Minimum 1 year experience in network monitoring or similar role Soft Skills: Strong work ethics and ability to thrive in a fast-paced environment. Good email communication skills. Willingness to participate in ongoing training and professional development. EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. Statement to Third Party Agencies To ALL recruitment agenciesNCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

About NCR Atleos Key Responsibilities: Monitor ATM networks for NCRs customers, through NCR in house Incident Management systems and tools. Determine priority based on problem information and documented guidelines and use tools to remotely access customer equipment to diagnose and resolve customer problem Managing inbound volume of voice and mail request from MS customer and channel partners and assist in providing accurate and complete information. Escalate customer problems both internally and externally, when required, according to defined escalation paths. Consistent and effective follow up mechanism with various contracted vendors/channel partners of NCR to be followed to ensure timely resolution of incidents. Requires rotation in work hours involving weekend, holiday or extended hours. EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. Statement to Third Party Agencies To ALL recruitment agenciesNCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Role & responsibilities This role is for a Senior Business Execution Consultant Operations Lead within the Payments Command Center team: The Payments Command Center (PCC) is comprised of 2 sites (Hyderabad & Charlotte) responsible for supporting payment processing operations groups and, through them, our customers, and businesses by: monitoring of WFs end-to-end payment flows; management of alerts; and centralized & structured incident communication. PCC sites operate 24x7x365 including remote responsibilities across multiple time zones, on-call responsibility for critical issues that impact the payment ecosystem. The PCC will work across all WF LOBs and Payments Technology teams to provide the above support for all Payment rails (e.g. Wire, ACH, RTP, etc). This role is pivotal in providing real-time monitoring, management, and resolution of critical customer queries in the payments ecosystem. The ideal candidate will possess excellent Payments Domain Knowledge, problem-solving skills, Crisp and Clear Communication, strong customer focus, and the ability to operate under time-sensitive conditions. Responsibilities 1. Real-Time Monitoring: Maintain and provide support in a 24x7 model for the most complex and broad technological business solutions which have direct and significant impact on Wells Fargos strategic payments objectives. Monitor & manage day to day operations of the command center ensuring all payment processes and tasks functioning smoothly and efficiently. Oversee real-time monitoring of payment systems, identifying and resolving any issues or disruptions promptly. Monitor payment transaction systems, queues, and dashboards for performance, delays, and anomalies. Proactively detect issues and alerts that could affect clients payment flows and address them promptly. 2. Client Query Management: Serve as the primary point of contact for handling and resolving critical client queries in real time. Collaborate with internal teams such as Operations, IT, Product & GTM to ensure timely resolution of client issues. Provide accurate and clear communication to clients regarding issue status, solutions, and follow-ups. Proven ability to assimilate and correlate issues and articulate their collective relevance to the organization for awareness. 3. Incident Management: Act as a point of contact for payment-related incidents, coordinating the response and resolution efforts across relevant teams. Facilitate communications to internal partner groups, management and other interested parties regarding overall payment system status, volumes, health, and issues/incidents. Ensure timely communication and escalation of critical incidents to senior management and other stakeholders. Develop and maintain incident response protocols, ensuring the team is prepared to handle various scenarios. Maintain an incident log and develop post-mortem reports for key client-impacting issues. 4. Stakeholder Coordination: Coordinate closely with internal teams within Ops and Tech to drive resolution and enhance service quality. Actively contribute to improving processes for better client experience Monitor KPIs and analyze trends to identify areas and report operational improvement. Maintain an active relationship with global stakeholders, effectively syndicating on relevant issues, influencing to arrive at right decisions. Interact and communicate with the business partners / requestors on regular basis to help them manage their expectations. Adhering to timelines on stakeholder deliverables. Risk & Controls Mindset: Ensure operational practices are followed with relevant risk standards, policies, and regulations to maintain an effective control environment Responsible for Business Continuity, Breaches/Incidents and Quality Assurance Ensure updating of SOPs/ Issue Logs/ Exception Logs. Ensure that the Daily Checklist is signed off and filed correctly. Ensure effective Quality Check process in place. Perform and implement monthly/Quarterly/Annual, control checks/self-assessment to avoid any leakages and gaps. Essential Qualifications: Minimum of 7 years of experience in Payment Operations, Incident management, client Support or Information Technology or equivalent knowledge of payments and payment technology. Ability to understand payment flow topics from a strategic and business perspective in order to translate that in executive language. 5+ years of Experience in payments/ Operations command center / Customer service or Relevant experience. For more details please reachout Menaga-9019730400

Position Purpose The Support Analyst will provides the Monitoring, Support, Investigation, Troubleshooting, Incident Management and Problem Management in multiple technologies and applications. Manages existing systems and subsystems, which applications and business streams rely on, and is responsible for troubleshooting in his/her area of responsibility. Responsibilities Direct Responsibilities As the applications to be supported are Client focused , high professional support service is expected Supporting Application end to end, Managing issue and Incident Monitor and Troubleshoot Communicate with stakeholder to inform, investigate and alert about issue. Skill in creating and maintaining the knowledge base Knowledge in writing/reading scripts (ksh..) Creating Application support/technical documentation Contributing Responsibilities Creating Application support/technical documentation Skill in creating and maintaining KEDB Qualifications - External Technical Behavioral Competencies Knowledge and experience with HP-UX/LINUX OS Experience with Unix scripting Knowledge and experience with Database ( Sybase , Oracle ) Experience with PL/SQL Knowledge in Java Specific Qualifications (if required) Knowledge of ITIL. Bachelors degree required; advanced degree considered a plus. Minimum 7 and Maximum 10 years financial industry experience Skills Referential Behavioural Skills : (Please select up to 4 skills) Ability to collaborate / Teamwork Creativity Innovation / Problem solving Communication skills - oral written Ability to share / pass on knowledge Transversal Skills: (Please select up to 5 skills) Ability to understand, explain and support change Analytical Ability Ability to develop others improve their skills Analytical Ability Ability to inspire others generate people's commitment Education Level: Bachelor Degree or equivalent Experience Level At least 10 years Other/Specific Qualifications (if required) Please Note We need 1 internal resource with strong technical experience in SQL Unix .Also have good communication skills.

Position Purpose CIB Service Level Agreements Industrialization and management Responsibilities Direct Responsibilities CIB Service Level Agreements scope Catalogue of Services agreements standardization coordination Coordination with global Local CIB Managers/Owners to draft Catalogue of Services Maintain the inventory of contracts and / or service catalogue Produce management reports on the SLA inventory and / or Catalogue of Services Location Service Level Agreements Draft Service Level Agreements for the services provided to its Clients for CIB services Become familiar with the Services Level Agreement template, in particular the insertions required to complete the document. Track any legal requirements specific to any country. Become familiar with the Schedules of Services and understand what is required to complete the documents. Identification to be done leaning on Cluster Leads information. (For instance : the services, costs, service level parameters and any special conditions) Contributing Responsibilities Keep track of all technical changes (services, dates, SLA etc) and update all Service Level Agreements.(If applicable) Coordinate closely with India TAX team/Business Heads / Managers for obtaining the Catalogue of Services sign off if applicable Liaise with the onshore ITO QE SLA Indus team and program manager Keep a log of all activity and produce management reports 5. Coordinate and follow up for SLA validation and signatures, subsequently execution of the SLA if applicable Technical Behavioral Competencies Excellent written and verbal communication. Familiarity with Service Level Agreements / contracts terminologies Ability to work on large Inventory of contracts data Prior experience of contract drafting 5. Knowledge of Intra Group Service Level Agreements and contract administration Ability to manage multiple stakeholders Specific Qualifications (if required) Skills Referential Behavioural Skills : (Please select up to 4 skills) Communication skills - oral written Ability to collaborate / Teamwork Ability to deliver / Results driven Organizational skills Transversal Skills: (Please select up to 5 skills) Ability to understand, explain and support change Ability to develop and adapt a process Ability to develop and leverage networks Choose an item. Choose an item. Education Level: Bachelor Degree or equivalent Experience Level At least 5 years

Career Area: Engineering : Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you'rejoining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Role Definition You are responsible for coordinating, scheduling, and integrating work across GCA/GCP product teams, to deliver projects/products using the outcome-based T5 process. This should be accomplished by ensuring efficient execution in the current quarter as well as looking ahead at the backlog and ensuring that discovery work for future quarters are being done. Central to this role is coordination with the Product Lead, Design Lead and Technical Lead. The Project Manager is focussed on ensuring that the product team is delivering in a timely and efficient manner. This delivery could be into higher level System T5 projects and programs or projects/initiatives aimed at the products owned by the product team. The focus is on the product lifecycle and the programmes/projects that deliver these. Responsibilities The Project Manager is assigned to a product team and the products they own. For those teams and products the expectation is that the Project Manager is responsible for Ensuring that activities managed directly or within the team meet established schedules, cost targets, and contractual objectives by effectively managing resources, team dynamics, and change control processes while providing contingency plans and problem resolutions as required. Coordinating and Scheduling work for the product team - the Project Manager is the owner of the project schedule. Ensuring execution follows the CTCT T5 development process. Develop a clear understanding of the project scope and project deliverables outlined in requirements documents and provided by project stakeholders. Ensure that the Product Specification meets these requirements and all other obligations. Possess sufficient technical acumen to challenge assumptions, contribute to design discussions, and manage technical risks proactively Keep project milestones updated in our resource and project management software. Communicate regularly with management regarding the status of current projects. Proactively monitor project needs, identify project risks and put in place and execute on mitigation plans. Organize and lead regular scheduled project meetings to identify required actions and its timely completion. When required, lead continuous product improvement activities. Degree Requirement Bachelor's degree in Engineering field preferred or equivalent. 9+ years experience in cross-functional project teams and software development organizations. Minimum 3-5 years experience in technical project management experience with the ability to proactively identify & resolve issues early while maintaining relationships. Highly desired is 3 + years experience in a software development role Demonstrated ability to deliver SW projects that bring quality products to market. Experience in Agile software development and a recognised certification in Project Management is highly desirable. Travel (including international) is less than 10%. Skill Descriptors Products and ServicesKnowledge of major products and services and product and service groups; ability to apply knowledge of product and service appropriately to diverse situations. Level Working Knowledge Proven experience in backlog planning and scheduling. Proven hands on technical project management experience with the ability to handle multiple projects concurrently. Proven experience in proactively identifying and resolving issues early while maintaining relationships. Proven ability to influence without authority and foster a collaborative environment to achieve shared objectives across diverse and potentially distributed teams. Experience working internationally with diverse cultures is preferred. Proven experience with routine project communications. Leadership qualities with high energy that demonstrates the ability to work well with diverse groups of people in a way that motivates them to achieve common objectives. Excellent written and verbal communication skills. Highly developed analytical, problem solving and negotiation skills. Highly organized with excellent time management skills and a flexible approach to working in a changing environment. Ability to work in a fast-paced environment with aggressive deadlines. Anticipate and solve critical strategic and executional roadblocks, demonstrating an ability to navigate ambiguity and drive towards impactful outcomes. Technical ExcellenceKnowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges. Level Extensive Experience Advises others on the assessment and provision of all technical solutions. Engages appropriate subject matter resources to effectively resolve technical issues. Mentors others to enhance their technical competence and its application to achieve more effective technical solutions. Coaches others in promoting, defining, analyzing, and providing superior technical solutions to business problems. Provides effective solutions to moderate technical challenges through strong technical competence, effectively examining implications of events and issues. Assumes accountability for personal technical performance and holds others responsible for theirs. Influencing Through ExpertiseKnowledge of effective influencing tactics and strategies; ability to use these to deepen own expertise and impact or challenge decisions within and outside own organization. Level Working Knowledge Acquires expertise through training and practical experience in the relevant field. Analyzes the needs, desires, and motivations of the other party to effectively understand a given scenario. Identifies who the decision makers are and how they receive information. Provides evidentiary support while giving opinions or recommendations to influence decision-making. Conducts tasks in such a way as to build a strong reputation and credibility as an expert in the field. Project ManagementKnowledge of effective project management strategies and tactics; ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives. Level Extensive Experience Utilizes preferred tools, techniques and methods for estimating project cost and time. Plans, estimates, staffs, organizes and monitors significant projects. Identifies risks and vulnerabilities; creates contingency plans. Conducts regular and ad-hoc project reviews with project team, sponsors, and clients. Maintains open communication among project participants and interested parties. Communicates reporting requirements; creates monitoring and control mechanisms. Posting Dates: June 16, 2025 - June 29, 2025 Caterpillar is an Equal Opportunity Employer. Not ready to applyJoin our Talent Community.

Career Area: Technology, Digital and Data : Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you'rejoining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Cat Digital is the digital and technology arm of Caterpillar Inc., responsible for bringing world-class digital capabilities to our products and services. With almost one million connected assets worldwide, we're focused on using IoT and other data, technology, advanced analytics and AI capabilities to help our customers build a better world. This is position is in the Connected Data Quality team in Cat Digital. The team is responsible for building tools, dashboards, and processes to enable (E2E) telemetry data quality monitoring, finding sources of quality issues, and working with process partners to resolve the problems at source. JOB PURPOSE:To identify and find solutions to telemetry data failures and, coordinate and communicate quality issues to CPI teams and process partners to drive improvements. JOB DUTIESIdentify telemetry data quality issues by data mining and analysis. development for telemetry data business rules and dashboards, work with internal teams to get buy-in on requirements, implementation, and testing. Lead validation of business rules, defect triage, and monitoring of telemetry data for production and field follow. Investigates hardware and software issues and provides technical information for the continuous product improvement (CPI) process. Assesses the impact of field product problems on the company and the customer. Ability to work with global teams/different time zones and backgrounds. BACKGROUND/EXPERIENCE: This position typically requires an accredited engineering degree. 5-7 years of development or product support experience in IoT/ telemetry systems Must have demonstrated excellent troubleshooting skills and the ability to work effectively in a high-velocity environment. Requires the ability to effectively communicate technical information to a broad range of audiences. The incumbent must have strong initiative, interpersonal, organizational, and teamwork skills. Top candidates will haveKnowledge of Caterpillar telemetry devices and telemetry data. Previous knowledge of Caterpillar products, working with a different unit, or working with different products, processes or systems is desirable. Knowledge of Tableau/BI tools, scripting to automate data analysis, and SQL query development. Experience with handling large data sets in various formats. Have Cat Machine system embedded SW development experience particularly in VIMS area. Skill DescriptorsDecision Making and Critical ThinkingKnowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.Level Working KnowledgeApplies an assigned technique for critical thinking in a decision-making process. Identifies, obtains, and organizes relevant data and ideas. Participates in documenting data, ideas, players, stakeholders, and processes. Recognizes, clarifies, and prioritizes concerns. Assists in assessing risks, benefits and consideration of alternatives. Effective CommunicationsUnderstanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.Level Working KnowledgeDelivers helpful feedback that focuses on behaviors without offending the recipient. Listens to feedback without defensiveness and uses it for own communication effectiveness. Makes oral presentations and writes reports needed for own work. Avoids technical jargon when inappropriate. Looks for and considers non-verbal cues from individuals and groups. This is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of essential job functions as that term is defined by the Americans with Disabilities Act. Posting Dates: June 16, 2025 - June 29, 2025 Caterpillar is an Equal Opportunity Employer. Not ready to applyJoin our Talent Community.

Roles and Responsibilities : Manage IT service requests, incidents, and problems through the entire lifecycle from initiation to resolution. Collaborate with cross-functional teams to identify root causes of issues and implement corrective actions. Develop and maintain documentation for incident management processes, procedures, and knowledge base articles. Analyze data to identify trends and areas for improvement in IT operations. Job Requirements : 2-5 years of experience in ITSM or related field (ITIL). Strong understanding of change management principles and practices (e.g., ITIL). Proficiency in JIRA or similar project management tools; experience with ServiceNow a plus. Experience working in an insurance industry environment.

-responsible for designing, developing, and implementing solutions on the ServiceNow platform, including customizing applications, workflows, and integrations. - maintaining and supporting the platform, ensuring its functionality and performance meet business needs. Knowledge in Servicenow ITIL module. know Servicenow platform fundamentals like instance cloning, upgrade, transactions, plugins etc

Establish a SRE site and help build an effective, inclusive SRE team. Provide technical leadership for the local team and work closely with partner team technical leads and cloud leadership. Provide guidance to other team members on managing availability and performance of mission critical services, on building automation to prevent problem recurrence, and building automated responses for non-exceptional service conditions. Manage execution of project priorities, deadlines, and deliverables. Lead Incident Management during Incidents. Responsible for driving MTTR as per the Incident SLA. Responsible for having 100% coverage for various alerts covering Application, Infrasture, Security, Flows etc Skills: 6-10 years of experience in distributed systems, storage systems, or databases, algorithms and data structures and/or Unix/Linux systems internals (eg, filesystems, system calls) and administration. Experience designing, analyzing, and troubleshooting large-scale distributed systems. Experience in MySQL or Postgres SQL in database. Hands-on experience on operating with k8s and any cloud. Excellent communication skills and a sense of ownership, with a systematic problem-solving approach

The Junior Support Analyst is a hands-on technical resource who provides L1 support for our enterprise customers The Junior Support Analyst will provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals They will also be responsible for responding to, documenting, and resolving support tickets in a timely manner according to SLA The IT Jr Support Analyst must have excellent problem-solving skills to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate IT staff members Primary function will be to answer support tickets and assist with whatever technical issues the client may be facing and connect via remote logon to resolve technical issues The candidate will need to have in-depth knowledge of hardware and software systems, high-level interpersonal skills, and the ability to solve complex IT issues Ultimately, a top-notch Jr Support Analyst can easily identify and solve technical issues on-site and via remote access with strong communication and strong willingness to learn new technologies Duties and Responsibilities Responding to technical support tickets; Talking directly to the customer to determine the nature of the technical issue; Connecting to the customer s computer system via remote access; Identifying the nature of the hardware, software, or networking issue; Providing the customer with resolution choices; Installing new hardware systems, software upgrades or networking cables; Fixing any software or hardware issues; Providing minor technical or operational training; Completing IT support logs; Provide exceptional customer service via phone and email as appropriate; Maintain ownership for the resolution of complex technical problems; Perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention; Able to analyze production issues from the business and application/code perspective and outlines corrective actions; Follow the standard workflow defined for each of our customers; Resolve helpdesk issues in a timely manner based on incident priority and SLA requirements; Update documentation as required to support future issue resolution; Create detailed records leveraging the Meridian Support Portal; Follow the standard customer onboarding process; Ensure optimal service transition by proactively working with other teams within our organization; Contribute in meeting various SLA s and KPI s to ensure assigned tasks are completed on time and the delivery timelines meet the quality targets of the organization; Ready to work in US Shift and over weekend support model; Responsible for clear and timely communication to multiple stakeholder groups as required for incident management; Escalate the incidents to L2/L3 if not resolvable by L1; Participate in customer meetings if required; Send concise information to the Technical Manager during service interruptions; Should be confident to work directly and independent with Site and business; Perform other duties as assigned. Qualifications and Requirements Degree in Computer Science or any other related field; Technical knowledge is required; Microsoft Office 2007 to 2013; Linux, Windows 7, Windows 8, Windows 10, XP and Vista; Windows Server 2003 and 2008 and 2012; Excellent verbal and written communication; Exceptional problem-solving skills and ability to navigate challenging situations in a professional manner; Excellent organizational skills ability to prioritize, manage, multi-task, and execute projects cross-functionally; Able to apply non-linear and logical thinking to problem-solving; Problem solving skills, organizational skills, and the ability to exercise sound judgment in any customer service scenario; Should be able to work in rotational shifts.

Position Purpose Responsible for L2 support activities for an applications which are used for Global payment solution applications. This is an extended team which works along with the team located in Paris. Shift working to support application which is implemented globally. Shift timings 07:00AM-03:30PM/09:30AM - 06:00PM/01:30PM - 10:00 PM. Also required to provide on call support during weekends or weekdays on rotation basis. Flexibility to support the application on Mumbai Bank Holidays on rotation basis. Responsibilities Direct Responsibilities L2 Production support activity using Unix, SQL and Dynatrace. Understanding of Application architecture. Proactive monitoring using tools such as Dynatrace and Splunk Deployments of the application on Production environment. Daily health check reporting and Active Monitoring. Knowledge on monitoring tools such as Autosys will be an added advantage. Mandatory shell scripting Develop APS jobs on Ansible Tower Implementation of improvements to prevent incidents and maintain accurate documentation Effective problem and change management Automation of tasks and ongoing continuous improvement Contributing Responsibilities Responsible for Incident/Change/Problem Management. Responsible to drive meetings for Support related Activities. Technical & Behavioral Competencies Mandatory Skills: Linux - Certified Ansible Very good level required. Nice to have certification. Oracle, SQL Managing Java application Good to Have: Autosys/MQ Kubernetes Devops/Service now/Dynatrace Strong written and verbal communication skills Good Knowledge on Unix and Oracle, PL/SQL ITIL Process knowledge Ability to work in shifts and flexible hours on holidays and weekends in exigency situations Self-motivated, with strong ability to work both independently and with the team Strong Analytical skills Preferred to have ITIL Certification Prior Knowledge on Application Production Support Knowledge on Payment and Finance domain applications. Specific Qualifications (if required) Graduate in any discipline or Masters in Information Technology Overall 3 5 Years of IT experience of which 3 years minimum should be on Application Production Support in banking Domain Skills Referential Behavioural Skills : (Please select up to 4 skills) Ability to collaborate / Teamwork Ability to deliver / Results driven Creativity & Innovation / Problem solving Choose an item. Transversal Skills: (Please select up to 5 skills) Ability to understand, explain and support change Analytical Ability Ability to develop and adapt a process Ability to set up relevant performance indicators Ability to manage / facilitate a meeting, seminar, committee, training Education Level: Bachelor Degree or equivalent Experience Level At least 3 years

We are Reckitt Home to the worlds best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege. Information Technology & Digital In IT and D, youll be a force for good, whether youre championing cyber security, defining how we harness the power of technology to improve our business, or working with data to guide the innovation of consumer loved products. Working globally across functions, youll own your projects and process from start to finish, with the influence and visibility to achieve what needs to be done. And if youre willing to bring your ideas to the table, youll get the support and investment to make them happen. Your potential will never be wasted. Youll get the space and support to take your development to the next level. Every day, there will be opportunities to learn from peers and leaders through working on exciting, varied projects with real impact. And because our work spans so many different businesses, from Research and Product Development to Sales, youll keep learning exciting new approaches. About the role We re looking for an IT Manager, responsible for Global Service Desk and End User Services to be part of our Digital Employee Experience team to play a crucial role in managing and executing the Global Service Desk operations, ensuring seamless service delivery and support to Reckitt s global user base. This role involves overseeing the implementation of the service desk, driving continuous improvement, and ensuring alignment with Reckitt s business objectives. Your responsibilities Integrated Service Desk: Manage daily operations, develop policies, ensure customer satisfaction, and handle escalated issues for continuous improvement. Knowledge Management: Develop and implement knowledge management strategies to map key areas, promote knowledge sharing, conduct training, and measure effectiveness. Access Management: Manage user access provisioning and compliance, conduct risk assessments and incident management, provide training and maintain systems, and generate reports while collaborating with stakeholders Service Management: Develop and enhance service reporting, continually improve service processes, and provide statistical evidence of SLA and KPI improvements. End-user communication: Continuously review and enhance communication strategies and escalation procedures to ensure effective end-user engagement and alignment with business requirements. People Management: Set clear behavioural standards, lead by example with motivation, delegate tasks effectively, monitor work quality, recruit local resources, and manage staff according to HR policies. Controls and Compliance: Regularly conduct self-audits of all service account team processes, procedures, and policies, and review all documentation to ensure quality, consistency, and validity. The experience were looking for With over 10+ years of overall experience, 5+ years in Information Technology management position. Exceptional customer relationship management skills Ability to manage multiple tasks and markets and prioritise and communicate effectively Ability to effectively interact with all internal stakeholders involved in providing service to the customers, as well as customers at all levels in the organization. Ability to develop and implement process improvements, hereby cooperating with all organisations involved in providing service to the customers. The skills for success Product Development, system development, Project Management, Programme Management, Design Thinking, Process Automisation, IT Service Management, Innovation Processes, Innovation, User Experience Design, Change Analyst, Change Management, Digital Transformation, Value Analysis, Change Management, Adoption, Technology Adoption Lifecycle, Stakeholder Relationship Management, Vendor Management, Outstanding Communication, stakeholder engagement, Digital Strategy, Product Solution Architecture, Cyber Security Strategy, Cyber Security, Data Privacy, Portfolio Management, Data Governance, Product Compliance, Media Analytics, advertising, Consumer Engagement, Market Value, Market Chain, Data Driven Practices, Advanced Analytics, Data Analytics, Governance. What we offer With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitts potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitts pay for performance philosophy. We recognise that in real life, great people dont always tick all the boxes. Thats why we hire for potential as well as experience. Even if you dont meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

"**Job Title:** Senior SAP SD Consultant **Location:** Chennai (Hybrid, 3 days onsite per week) **Contract Type:** Freelance / Employed Contractor (on payroll)Are you an experienced SAP SD Consultant with a profound understanding of SAP S/4HANA and a knack for transforming Order-to-Cash processes? We invite you to join our vibrant team, where your expertise will drive global projects and deliver tangible value From pricing and billing to Advanced ATP and Condition Contract Management, your contributions will be pivotal in shaping enterprise success **Key Responsibilities** * Spearhead the configuration and optimization of core SD processes within SAP S/4HANA * Oversee the complete Order-to-Cash cycle, encompassing quotations, orders, delivery, billing, and payments * Configure pricing, discounts, rebates, taxes, credit management (FSCM/CCM), and shipping processes * Leverage Fiori applications for efficient order tracking, billing, and delivery monitoring * Facilitate seamless integration across FI/CO, MM, EWM, GTS, CRM/CX, and third-party platforms * Analyze and resolve processing issues, incomplete documents, and ATP errors * Collaborate effectively with functional and technical teams in both Agile and Waterfall environments **Core Functional Knowledge (Sales & Distribution)** * Comprehensive understanding of SD processes, from quotation to billing * Expertise in configuring sales document types, item categories, copy control, and route determination * Proficiency in credit management within S/4HANA and billing integration with FI * Familiarity with simplification lists and SAP Best Practices in S/4HANA **Technical and Integration Expertise** * Proficient in SD-related Fiori apps: Manage Sales Orders, Track Sales Orders, Create Billing Documents, Monitor Outbound Deliveries * Knowledgeable in IDocs, EDI messages (ORDERS, INVOIC, DESADV), and interface setup * Experienced in integrating with external systems like Blueplanner and Arkieva * Understanding of middleware tools and basic ABAP debugging **Advanced Capabilities (Nice-to-Have)** * Experience with Advanced ATP (aATP) and Variant Configuration * Exposure to SAP TM (especially OTM), BRIM, and Condition Contract Management (CCM) * SAP S/4HANA SD Certification * Familiarity with the Taxmarc Engine **Soft Skills and General Competencies** * Exceptional communication skills with both business and technical teams * Ability to facilitate workshops, translate requirements, and document functional specifications * Experience in managing change requests, incident management, and system testing * Proficiency in test management tools (SAP Solution Manager, Tricentis) * Strong analytical mindset and stakeholder management capabilities **What We Offer** * Competitive salary ranging from 2 08 to 2 5 Lakhs per month * Flexible hybrid work model at our Chennai location, with 3 days onsite per week * Freelance/contract position with long-term opportunities on our payroll * Exposure to projects across global SAP landscapes and modules, including TM and EWM * A professional environment that values innovation, ownership, and collaboration Are you ready to lead the future of SAP SD with us? Apply now and be part of our journey "

About BNP Paribas India Solutions: Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Unions leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions. About BNP Paribas Group: BNP Paribas is the European Unions leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking Services for the Groups commercial personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment Protection Services for savings, investment, and protection solutions; and Corporate Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability Commitment to Diversity and Inclusion At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. About Business line/Function: BNP Paribas Securities Services specializes in providing securities services and investment Operations solutions to issuers, financial institutions and institutional Investors worldwide. The below requirement is for Market and Financing Services (MFS) which offers multiple solution to its clients in their market activities and provide them with financing solutions, as principal or agent, as well as optimize balance sheet and treasury management of BNP Paribas Securities Services Position Purpose Provide a brief description of the overall purpose of the position, why this position exists and how it will contribute in achieving the teams goal. This position is for Support Analyst for MFS application who is having minimum 5 years of experience : Capital Markets and Security Services Functional knowledge SQL,PL/SQL Unix Knowledge. Production Support Experience L1 L Good communicator, fast learner Team player Attention to detail, disciplined and reliable High motivation and confidence levels Responsibilities Direct Responsibilities Monitoring, Trouble shooting and Supporting the day to day activities Flexible approach to working hours and adhere to the support requirements provided by the lead. Refer and maintain Knowledge base and share experience with support team members. Use business and application knowledge to investigate issues raised and assist in the production of Incident reports, which form part of the shift handover. Contributing Responsibilities Provide front-line primary application support to end users and clients Production support includes covering Morning/afternoon shift and weekend in a rotation basis Adhere to the support standards and guidelines Should learn and follow Service operation, Service Transition and CSI of ITIL processes Should be flexible to cover/extend shifts in emergency situations Technical Behavioral Competencies Incident Management and resolving support issues within SLA Documenting procedures in wiki Ensure that Application is available for business by keeping impact minimal Health Checks on Application at regular interval Automate regular checks Inform Development team on any potential issues we see and also suggest them of changes when Applicable Shift Hand over to inform incoming team with updated status Work Autonomously by taking ownership Maintain very good working environment and team spirit Team Work Knowledge Sharing Proactive Communication To have a strong Customer Focus in order to provide a professional support service to both internal and external cliental. Escalate issues which cannot be resolved in a timely manner. Specific Qualifications (if required) Skills Referential Behavioural Skills : (Please select up to 4 skills) Ability to collaborate / Teamwork Personal Impact / Ability to influence Decision Making Organizational skills Transversal Skills: (Please select up to 5 skills) Ability to understand, explain and support change Analytical Ability Ability to manage a project Ability to develop and adapt a process Ability to anticipate business / strategic evolution Education Level: Bachelor Degree or equivalent Experience Level At least 3 years

Role & responsibilities Provide timely and effective support for software applications used across the organization. Troubleshoot and resolve application incidents, issues, and requests logged by users. Analyze logs, error reports, and user feedback to diagnose and fix problems. Monitor application performance and availability using relevant tools and dashboards. Coordinate with development and infrastructure teams for escalations and fixes. Document troubleshooting steps, known errors, solutions, and FAQs for internal knowledge base. Participate in system upgrades, patch deployments, and release testing. Conduct root cause analysis (RCA) for recurring problems and recommend long-term solutions. Assist in onboarding and training users on application functionality when required. Adhere to ITIL practices for incident, problem, and change management. Participate in 24x7 on-call support rotation, if applicable. Preferred candidate profile Strong problem-solving and analytical thinking skills. Hands-on experience in SQL for data investigation and issue resolution. Familiarity with Windows/Linux OS environments. Understanding of APIs, integrations, and web services (REST/SOAP). Knowledge of scripting (e.g., Shell, Python) is a plus. Experience with monitoring/logging tools (e.g., Splunk, AppDynamics, Grafana). Familiarity with ticketing systems such as ServiceNow, Jira, or Zendesk. Strong communication and customer service skills.

Leads the delivery of Client focused procurement services and continuously strives to improve them. Participates in meeting service KPI¢s executing diverse and time-sensitive activities, considering compliance, quality and efficiency of delivery. Develops business intimacy with local Stakeholders.May lead and/or provides support to other team members in resolving operational issues within own process expertise. - Grade Specific Role Overview:¢¢Provides services according to the Service Delivery scope to meet specific KPIs¢¢Supports delivery of Procurement services into the Business¢¢Maintains a proactive working attitude towards the Client¢¢Has basic knowledge of the Stakeholder community within the work perimeter¢¢Manages relationships with Stakeholders¢¢Understands P2P processes ¢¢Has knowledge about cross-functional work¢¢Monitors process adherence across work perimeter and escalates as needed ¢¢Coordinates/supports junior professionals in process adherence and problem solving¢¢Identifies, reports and participates in process improvements implementationGeneral Responsibilities / Accountabilities:¢¢Ensures the daily activities are fulfilled properly and timely in accordance with procedures and KPI targets¢¢Demonstrates knowledge of processes and procedures relevant to the function¢¢Accountable for process compliance within the work perimeter¢¢Responsible for a customer focused service towards the client, reacting to client requests and queries in a timely fashion¢¢Responsive to local Stakeholders in solving day-to-day activities¢¢Provides subject matter expertise as needed by other team members¢¢Supports junior professionals in day-to-day activities ¢¢Helps the team to achieve common goals¢¢Acts to overall procurement policies and processes¢¢Continually strives to simplify, standardize and improve processes ¢¢Continually seeks out ways to improve Client satisfaction¢¢Proactively shares knowledge on on P2P and Service Delivery procedures with other servise delivery team members¢¢Supports transformation projects activites Skills (competencies)

Windows and Linux knowledge along with at least 5 Years of experience in monitoring infrastructure devices. Working experience of Logic Monitor/SolarWinds.

Application Support Analyst - Reconciliation Systems We are seeking a proactive and technically capable Application Support Analyst to join our reconciliation support team. This role is essential in ensuring the ongoing reliability, performance, and support of our reconciliation platform. While not directly involved in performing reconciliations, the successful candidate will be responsible for monitoring system health, supporting operational users, and overseeing critical overnight processes. This role will suit someone with a strong background in technical business support, who understands reconciliation processes and has hands-on experience managing system-related issues in a production environment. Role Overview The Application Support Analyst will be responsible for: Monitoring the health and performance of the reconciliation application. Providing first-line support (L1) for business queries and issues. Overseeing and managing overnight batch jobs, ensuring timely and successful completion. Investigating and escalating system errors, performance alerts, and job failures. Collaborating with operational users to troubleshoot and resolve day-to-day issues in a timely and efficient manner. Assisting with the configuration and standing data setup as needed for ongoing support and minor enhancements. Key Responsibilities Application & Batch Monitoring Proactively monitor application logs and dashboards to ensure system health. Track and investigate alerts, failures, and performance issues from scheduled batch jobs and overnight processes. Liaise with technology teams to escalate unresolved issues. L1 Business Support Act as the first point of contact for operational teams for system-related queries. Provide timely support for reconciliation issues, configuration queries, and exceptions. Maintain support documentation and incident logs for recurring issues. Issue Troubleshooting & Resolution Perform initial triage of system and data errors. Work with development or infrastructure teams to resolve complex or recurring issues. Assist with incident reporting and root cause analysis. Configuration Support Support minor changes to standing data or system configurations in response to business needs. Ensure configuration changes are tested and documented in line with control standards. Support required in different time zones Key Skills & Attributes Good grasp of financial reconciliation systems and business processes. Ability to interpret log files and trace issues through data and configuration. Strong communication skills, with the ability to bridge between technical teams and operational users. High attention to detail, organized, and capable of prioritizing under pressure. Preferred Experience 2-3 years in a business or technical support role, preferably within financial services. Experience in system error handling, incident management, and batch job monitoring. Familiarity with CASS reconciliation processes and regulatory expectations. Experience supporting UAT phases and managing small-scale configuration changes. Knowledge of reconciliation platforms or other finance based systems

Position Purpose Ensure the supervision of the infrastructures and business applications of the BNPParibas Fortis Group. The Fortis control room operates in 24x7, Distributed and Mainframe platforms for level 1 activities (alerting/incident/requests)Control room / first level support activities consist of: Monitoring the availability of infrastructure services and applications, Applying the instructions and/or instructions referenced Resolving and/or escalating detected issues to ensure availability of core IT infrastructure and applications Participation in DRP exercises Responsibilities Direct Responsibilities Alert management (based on AINOI): Take into account the alerts Arbitrate alerts by human correlation / acknowledgment and/or Incident creation Create incident ticketIncident Management (ServiceNow, group platform): Execute the instruction, Intervention, resolve and/or assign the Incident to the correct group Document the ticket Apply the instructions (CREMA, instruction and/or operating mode).Management of action requests (ServiceNow, Group platform): Fulfill requests on the fly or at a fixed time Participate in the realization of requested tasks (through mail or snow) Contributing Responsibilities Contribute to improving the quality of service by proposing improvements Help build team spirit and integrate into BNPParibas culture Contribute to keeping the documentation up to date and expand the knowledge base Technical & Behavioral Competencies DISTRIBUTED VSPHERE Powercycle Virtual MachinesIDRAC Powercycle Physical MachinesWINDOWS Stop/Start services Reboot machines LINUX / AIX activities: Script launch File move Change file ownerJCL Understand the basics of dataset creation in JCL Find and correct simple errors (missing commas etc.)SDSF Cancel jobs Get Sysout Determine whether or not a job is loopingTSA AUTOMATISATION Find Task votes Change Task statusHMC Deactivate/Activate LPARs Load LPARs MAINFRAME TPX General knowledge on how to navigate the mainframe ZOSCONTROL-M Job/chain relaunch Mount jobs/chains to plan Get Sysout (CA-view) Add or Bypass conditions Force ok jobs Find dataset creation historyJCL Understand the basics of dataset creation in JCL Find and correct simple errors (missing commas etc.)SDSF Cancel jobs Get Sysout Determine whether or not a job is loopingTSA AUTOMATISATION Find Task votes Change Task statusMAINFRAME CONSOLE Stop jobs / Cancel jobs / Force jobs Shutdown LPARs Give replies to jobs/shouts HMC Deactivate/Activate LPARs Load LPARs AS400 Start Close of Business process Restart jobs Find job output Find open reply TICKETTING Be familiar with ServiceNow Know how to reassign & close incidents Know how to find and resolve tasks Specific Qualifications (if required) Skills Referential Behavioural Skills(Please select up to 4 skills)Ability to collaborate / TeamworkAttention to detail / rigorAbility to synthetize / simplifyCommunication skills - oral & writtenTransversal Skills: (Please select up to 5 skills)Analytical AbilityAbility to set up relevant performance indicatorsAbility to develop and leverage networksAbility to develop others & improve their skillsChoose an item.Education Level:Master Degree or equivalentExperience LevelAt least 7 years