11785 Incident Management Jobs - Page 19

Incident Manager Responsibilities: Overseeing the incident management process and team members involved in resolving the incident. Responding to a reported service incident, identifying the cause, and initiating the incident management process. Prioritizing incidents according to their urgency and influence on the business. Producing documents that outline incident protocols such as how to handle cybersecurity threats or how to correct server failures. Collaborating with the incident management team to ensure that all protocols are diligently followed. Logging all incidents and their resolution to see if there are recurring malfunctions. Adjusting the incident management process as required ...

Role Responsibilities - An experienced Infrastructure Shift Lead to oversee the daily operations of our organization's infrastructure domain during their assigned shift. The candidate will be responsible for ensuring the availability, performance, and security of our organization's infrastructure systems, including servers, storage, and network devices. The Infrastructure Shift Lead will also be responsible for leading a team of infrastructure engineers and administrators and providing technical guidance and support. Routing Protocols ( EIGRP, OSPF & BGP),Switching ( AAA, Dot1X, HSRP, VRRP, VTP, VLAN, Ether Channels, LACP, Dot1Q, Inter-VLAN Routing on layer 2 and layer 3 Switches ),Campus/WA...

Level 3 Network Architect / Consultant Key Technologies Cisco Routing - Cisco ASR, ISR Cisco Switching - CAT & Nexus Zscaler Proxy Zscaler Private Access SDWAN Implementation (Viptela / Riverbed / CloudGenix / Meraki / Fortigate / Aruba ) Security - FortiGate Firewall (Good to have) Basics of Public cloud AWS / Azure Load balancer - F5 LTM Wireless - Cisco Meraki Roles and Responsibilities Implementing policies, ACLS and Zones as per the requests. Code\Patch and Maintenance\Version upgrades for all the Network devices. Troubleshooting core Network and Firewall related using packet capture tools or Wireshark. VPN Builds - Site to Site (IPSEC) or SSL (AnyConnect, GlobalProtect and Etc) VPN pro...

1) System Administrator certification Nice to Have , CAD certification 2) Hands-On experience on out of the box applications like ITSM, CSM and custom application development 3) Service portal development experience will be an advantage 4) Good exposer on ServiceNow platform, having good knowledge on ServiceNow components like client scripts, business rules, ACL, Script includes, UI pages, Ui actions, work flows, flow designer... 5) Good experience on ServiceNow integration is mandatory. 6) Overall 5+ years of experience #Notice Period: Immediate #Employment Type: Contract

Skills: designing, developing, customizing, and administering the ITSM suite of applications, ensuring optimal functionality and efficiency, ServiceNow incident, change, problem, request, CMDB, knowledge, Service portal, Service Catalog, Employee Center, HRSD, Custom business applications and Integrations, creating REST and SOAP endpoints. Experience: Minimum of 5-9 years of related work experience & 5 year working with ServiceNow in Dev or Admin capability. Notice Period: Immediate -15 days Education Bachelors Degree in Information Technology, Computer Science or a related field

Develop and teach undergraduate and graduate courses in IT-related subjects. Conduct research and publish papers in reputable journals and conferences. Participate in departmental meetings and contribute to curriculum development. Required Candidate profile Master's degree in a relevant field, such as Computer Science or Information Technology. Minimum 3 years of teaching and research experience in IT Services & Consulting.

Skills : Appian with in depth knowledge on Process Models, SAIL Interfaces, Web APIs, Sites, Process Model as a Service, Admin Console,Document Management and Integration Smart Services, integration of Appian, coding languages, such as J2EE, SQL, HTML, and XML Experience: Minimum 10+ years overall IT experience, Over 8 years in Appian with L2 certified Notice Period: immediate-30 days Education Fulltime - full-time graduate Location - Bengaluru,Chennai,Hyderabad,Noida,Pune

Skills : ServiceNow developer, ServiceNow Developer with GRC Specialty to support ServiceNow IRM and Audit module, programming languages and Scripting: Jave/J2EE, Python, Jelly Script, JQuery, ASP.net, Perl, Ajax, Database and SQL experience Experience: 4 to 12 Years, 5 years of direct development experience with the ServiceNow platform - UI Actions, UI Policies, Business Rules, Client Scripts, Script Includes, Catalog Client Scripts, Catalog UI Policies, Email Scripts, Roles / Groups Notice Period: 0-60 days Education Bachelor (4-year) degree in Cybersecurity, Information Security, Computer Science, Information Systems Location - Bengaluru,Chennai,Hyderabad,Pune

Position: Senior Security Engineer - Identity Access Management Overview: The Identity Security Engineer will be a key member of the Ecolab Information Security team, responsible for managing identity directory services, user access provisioning and de-provisioning, implementing and maintaining IAM technology and related infrastructure, Application Development Life Cycle (SDLC) security, auditing, identifying, and handling exceptions. Minimum Qualifications : Bachelors degree in computer science, information technology, or related discipline. 6-8 years of experience working in Identity and Access Management (IAM) solutions. Key Responsibilities: Support & Maintenance of IAM Infrastructure: O...

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Establishes the appropriate approach for new assignments. Works with a limited degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and syste...

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of compan...

Dev Ops Engineer Location Surat Experience Required 3-5 years Qualification MSc.IT, MCA, BE, or Equivalent Job Description Skills Azure Expertise: Strong hands-on experience managing Azure services (App Services, VMs, SQL Databases, Functions, Application Gateway, Front Door). Cost Management: Knowledge of Azure cost optimization tools and strategies. High Availability: Familiarity with load balancing, geo-redundancy, and disaster recovery setups. Monitoring & Logging: Proficiency with Azure Monitor, Log Analytics, and Application Insights. Automation & IaC: Experience with PowerShell, Azure CLI, and Infrastructure as Code (Terraform, ARM, or Bicep). CI/CD & DevOps: Practical experience in A...

Constantinople is the first of its kind: an all-in-one software and operational platform for banks. We provide our banking clients with a cloud-native infrastructure to host and manage their customers. We offer a comprehensive suite of banking products, together with all operational services needed to run a bank efficiently. Constantinople s state-of-the-art platform eliminates the need for expensive infrastructure, and replaces manual operational and compliance processes with automation at scale. By removing the operational complexity of banking, Constantinople enables its clients to focus on its customers and the business of banking. The Role The IT Service Management Organisation is respo...

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Careers at IHCL At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence,...

We are looking for an Application Support Manager to lead a team responsible for maintaining, troubleshooting, and improving enterprise applications. The role involves ensuring smooth operations, optimizing support processes, and collaborating with IT and business teams Key Responsibilities: Lead and mentor the application support team to ensure seamless operations. Develop incident management and escalation processes to maintain SLAs. Work closely with development and infrastructure teams for issue resolution. Monitor system performance and implement proactive measures. Improve documentation, knowledge base, and self-service support tools. Analyze support trends and drive automation to redu...

Visa s Corporate IT (CIT) organization is adding a Support Specialist for ServiceNow in Bangalore to its People Technology team to help provide support to key stakeholders and solutions within our ServiceNow environment. We have a passion for architecting, designing, building, and connecting software solutions for Visa. Our portfolio includes SaaS and hosted packaged applications such as Workday, ServiceNow, ADP, SmartRecruiters, and some homegrown solutions. We are seeking a talented and motivated Production Support Specialist with experience in ServiceNow HRSD to join our team. In this role, you will be responsible for providing technical support and troubleshooting for our HR Service Deli...

Responsibilities Internalize and utilize documented procedures, styles, and standards for a consistent incident management experience Obtain and record all significant efforts during the investigation and mitigation of a service outage Craft clear, concise summaries of triage and mitigation efforts and the current service state Identify and document significant milestones during the investigation and mitigation of a service outage Identify and document key stakeholders involved in the investigation and mitigation of a service outage Coordinate with service engineers to identify additional support and quickly engage those resources when necessary Communicate with multiple stakeholders during ...

Senior Program Manager - Bengaluru, India We are looking for a Lead/Senior technical program manager with experience of driving large enterprise scale software development programs. You will manage cross-functional product initiatives to ensure alignment with the companys goals and objectives. You will report to the Senior manager - Technical Program management. Technology Youll Use Jira, Python, GenAI solutions, Reporting tools, Confluence, Agile and many more Your Role ResponsibilitiesHeres What Youll Do Drive large enterprise scale software development programs from initiation to closure. Support Production Change management and incident management process, and improvements around it. Sup...

Kinaxis Maestro Support Consultant3 Key Responsibilities: Act as the primary point of contact for Kinaxis Maestro support for the customer. Monitor and maintain the health of the Kinaxis Maestro platform, ensuring optimal performance and uptime. Support day-to-day operations including incident management, user issue resolution, and service requests. Perform data integrity checks, model validation, and integration monitoring. Conduct root cause analysis and implement permanent solutions for recurring issues. Manage and implement configuration changes and minor enhancements as per business needs. Coordinate with Kinaxis Product Support or internal teams for escalation of complex issues. Provid...

Experience (Total in years): 7-12 Years Job Description We are hiring Business Analysts to bridge business needs with technology driven requirements, documentation, stakeholder alignment, and UAT support. Key Responsibilities Collaborate with clients, development, QA, and product teams to gather and analyse business requirements. Create detailed and structured documentation including Business Requirement Documents (BRDs), Functional Specifications, and Use Cases. Design mock screens and wireframes to visually communicate requirements to stakeholders and development teams. Identify, review, and update business rules by referencing external/internal sources in line with project requirements. E...

Application Development Senior Analyst - HIH - Evernorth Job Overview: This position will: Participate in the full lifecycle of Application Management, including system enhancements, support, and maintenance, in adherence to service level agreements Work on incident management activities like incident logging, triage, tracking, and resolution on a severity basis, and problem management activities of root cause analysis and error handling Excellent analytical and communication skills Work independently and as part of a team with colleagues at all levels Prioritize tasks, proactively raise concerns/questions where appropriate for priority or engagement conflict resolution Must be self-directed...

Assistant Manager - Debt Management Services - Urban GCL Job Purpose The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts. Duties and Responsibilities Debt Collection & Recovery Client Relationship Management Record Keeping & Reporting Risk Mitigation Compliance & Regulations Required Qualifications and Experience Debt Collection & Recovery Client Relationship Management Record Keeping & Reporting Risk Mitigation Compliance & Regulations

Manage and coordinate fare filing distribution processes to ensure timely and accurate delivery. Collaborate with cross-functional teams to resolve issues and improve efficiency. Develop and implement process improvements to increase productivity and reduce errors. Analyze data and metrics to identify trends and areas for improvement. Provide excellent customer service and support to internal stakeholders. Ensure compliance with company policies and procedures. Job Requirements Strong understanding of fare filing distribution principles and practices. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and proble...

Job Details: Please find attached the JD for Technical Support Executive. Fulltime / Subcontract. Experience 2 to 5 yrs Shift Night shift (Rotation shift quarterly) Should be able to attend F2F interview in Bangalore. Mandatory Skills : Good Comms Skills, VMware admin/Linux Admin, exp in Troubleshooting, exp in virtualization. (Please select target proficiency level) QUALIFICATIONS: Training, licenses, memberships and certifications BE , Msc, ,MCA Roles and Responsibility Provide technical support and troubleshoot complex infrastructure issues. Collaborate with cross-functional teams to design and implement infrastructure solutions. Develop and maintain documentation of infrastructure proces...

Handle customer inquiries and resolve issues professionally and courteously. Provide timely and effective solutions to customer complaints and concerns. Collaborate with internal teams to ensure seamless resolution of customer issues. Develop and maintain strong relationships with customers to enhance satisfaction. Identify opportunities to upsell and cross-sell products or services. Maintain accurate records of customer interactions and transactions. Job Requirements Minimum 2 years of experience in customer service, preferably in a similar role. Excellent communication and interpersonal skills are required. Ability to work in a fast-paced environment and handle multiple tasks simultaneousl...