16293 Incident Management Jobs - Page 19

Configure and maintain Datadog dashboards, alerts, monitors, SLOs & SLIs Integrate Datadog with cloud environments (AWS / Azure / GCP), Kubernetes, and on-prem applications Implement APM traces, RUM, Infrastructure Monitoring, and Log Management Develop and standardize observability best practices across teams Troubleshoot performance issues using Datadog metrics, logs & traces Automate monitoring setup using Terraform / Ansible / CI/CD tools Work closely with DevOps, SRE, and development teams to ensure platform reliability Optimize alerting to reduce noise and enhance incident response processes Required Skills Hands-on experience with Datadog (Dashboards, Log Pipelines, Metrics, Alerts, A...

Lead the support team for . NET-based applications. Monitor incidents, ensure proper triaging, troubleshooting, and timely resolution. Act as the primary point of contact for the business team and provide regular updates on incidents and requests. Drive Major Incident Management - lead technical bridge calls, coordinate with stakeholders, and ensure RCA & preventive measures are documented. Work closely with developers and infra/security teams to implement . NET vulnerability remediation fixes. Create, track, and present SLA compliance dashboards and weekly reports to management and business teams. Conduct weekly status and performance reviews with stakeholders on recurring issues and improv...

5+yrs experience in Development of large Java/J2EE applications Well versed with SDLC or Support processes such as incident management, problem management, Major incident process etc Sun/Oracle Certified Java/J2EE expert ITIL certification will be added advantage Must have handled complex application debugging / impact analysis / root cause analysis etc. Must have handled requirement analysis / design etc. Must have knowledge & experience of change & release management Extensive technical experience and development expertise in Core Java, J2EE, JSP, Servlets, Struts, Webservices, Spring, Hibernate, Java Script, JQuery and AJAX. Possess advanced knowledge of object-oriented design and develop...

Grade G2 IT & Relevant Exp. 0 1 year Domain Experience Insurance (good-to-have) Job Duties / Responsibilities - Good written and Verbal communication - Exposure to IT applications - Build sound understanding of the supported application estate. - Resolve Support Tickets strictly in a timely manner. - Willing to work in 24*7 shift - Incident Management - Service Request Fulfillment - Monitor Application Performance & Batch Jobs - Keep documentation current and prepare SOPs for routine tasks - Collaborate with internal & external teams to provide end-to-end resolution across Application issues Skills (Good-to-have) - Familiarity of commonly used Software Products in Insurance domain

Key Skills & Requirements: Strong experience with CI/CD tools especially Jenkins , Chef , and XLR Proficiency in DevOps automation , infrastructure-as-code, and deployment pipelines Good understanding or exposure to AI-related tasks (nice to have) Must have Linux and SQL Skills Proven ability to work independently and hit the ground running from Day 1 Prior experience in supporting large-scale distributed systems and production environments Strong scripting and coding skills (e.g., Python, Java, Ruby, etc.) Must have ITSM (Change management, Incident management and Problem ticket management) Knowledge Mandatory Skills: DevOps . Experience : 5-8 Years .

Perform troubleshooting activities on operating systems and applications including, by way of examples but not limited to: o MS Operating Systems o Productivity Suites MS Office (earlier as well as later versions) o All commonly available "Off the Shelf" applications. o Handle tickets related to IE, Network, VPN and related issues. o Basic troubleshooting of PCs, printers, scanners and fax machines. o Troubleshoot incidents on mobile devices like Android and iPhone. o Comprehend the issue, search in Knowledge Management tool and communicate/narrate effectively. o Windows Live meetings Facilitate Service Requests such as IMACs and dispatch to appropriate resolver group within the organization...

The MetLife EMEA Technology organization is evolving to enable MetLife s New Frontier strategy. With a strong vision in place, we are a function focused on driving digital technology strategies for key technology functions within MetLife including. In partnership with our business leaders, we develop and deliver seamless technology experiences to our employees across the entire employee lifecycle. Our vision and mission is to create innovative, transformative and contemporary technology solutions to empower our leaders and employees so they can focus on what matters most, our customers. We are technologists with strong business acumen focused on developing our talent to continually transform...

Role Value Proposition : MetLife is the leading provider of Group Benefits. The Group Disability technology organization is a diverse team of technologists, all working towards the common goal of ensuring the customer is at the center of everything we do. MetLife is seeking a Production Management Sr Analyst to join Group Disability Organization. This role will be responsible for Implementing and governing Operational Support processes and production application KPIs and SLAs, Identifying and implementing solutions to optimize the operating efficiency of production systems and processes, and managing and executing scheduled events in the production environment, such as disaster recovery test...

Key Responsibilities Coordinate withbusiness and IT process owners to initiate, scope, plan, and conduct periodiccontrols assessments to identify areas of risk by evaluating the design andoperating effectiveness of Information Technology General Controls (ITGC) overapplications, operating systems, and databases as well as the networkinfrastructure including cybersecurity controls Planning,testing, documentation and reporting Communicateissues to process owners, ensuring their understanding of associated risks andthe actions needed to remediate those risks Prepare reportsbased on the adequacy and effectiveness of controls evaluated/tested Track and Monitors open issues and conducts follow-up ...

Analytics Value Added Service team is a team which Implements OFSAA (Oracle Financial Services Analytical Application) Value Added Services products at various Tier1, Tier2, Tier 3 Banks and financial institutions. Key strength of AVAS is our experience in supporting OFSAA product Implementations for their Postproduction activities and for any other associated support on a global basis. OFSAA products are implemented across the Asia Pacific, Africa, Americas, Middle East and Europe in leading countries such as United Arab Emirates, Kuwait, Singapore, Malaysia, Japan, Korea, Brazil, America, United Kingdom, Spain, Greece, Jordan, Lebanon Switzerland, India etc. The Oracle OFSAA architecture o...

Oracle Customer Success Services As a key member of Oracle Customer Success Services, we will join an international network of experts dedicated to driving customer success through innovation and expertise. Our One Oracle approach ensures we will be part of a team delivering comprehensive, end-to-end services and solutions that accelerate the entire customer journey. Work alongside certified and experienced professionals, gaining exposure to cutting-edge technologies and methodologies, and enhancing your skills and credentials. Engage with a diverse range of customers, managing the full lifecycle of delivery and services, and ensuring each project has a tangible impact. Benefit from robust t...

CI/CD GitOps : Design, build, and maintain CI/CD pipelines for enterprise-grade microservices and applications using Azure DevOps and GitOps practices. Internal Tooling APIs : Develop backend services and APIs (PowerShell, Python, FastAPI or equivalent) to power internal automation and platform capabilities. Infrastructure Automation : Automate provisioning and configuration of cloud infrastructure using Terraform, Ansible, or ARM templates. Container Platforms : Support and maintain containerized workloads using Kubernetes, ensuring performance, scalability, and reliability. Deployment Resilience : Enhance deployment automation, observability, and rollback strategies for multi-tenant SaaS e...

Job description Manager TPRM Our clients are faced with external pressures on an unprecedented scale. The ability to translate strategy into reality is key to their enhanced business performance. As an advisory professional, you will be focused on helping them achieve this goal. You ll work in high-performing teams that deliver exceptional client service, enabling organisations to grow, innovate, protect and optimise their business performance - playing your part in building a better working world. We believe that you should own and shape your career. But we ll provide the support and opportunities to develop the skills, knowledge and experience to succeed. The strength of our global network...

JAVA Developer Note Primary skill Experienced with a variety of modern programming languages and frameworks. 8plus years of experience working with Java, Springboot, Oracle, Kubernetes, Kafka, Azure cloud technologies. The Expertise You Have Bachelors degree in computer science, Engineering or Equivalent. You have handson experience in building the interconnected systems that enable a business to operate, including hardware, software, network and database. Very Strong expertise in updating and maintaining legacy systems to leverage modern technologies and architectures. You have the expertise and experience in designing and developing microservices which can handle high Transaction Per Secon...

Role Purpose The purpose of the role is to plan, schedule and control the deployment of releases to test and analyze the impact of changes/ bugs to ensure production readiness before they are executed across the production environment by follow the standards for release management relevant to a platform/ technology. Do Release Management Change management Identify change incidents (new enhancements/ production bugs or fixes) and record all artefacts for the request Coordinate with the change management board for approval of any significant/ major change request Updation of records and Set up release calendar with well-defined milestones to be achieved for all the releases Release planning to...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is ensure all incoming non-voice (email) queues for all clients/accounts are responded to and resolved within the Average Speed of Answer (ASA) and per contract, through effective inventory management, capacity planning, skilling and reporting. Ensure process excellence through effective inventory management, capacity planning & skilling 1.Inventory Management Access the client tool and pull out daily queue inventory for the particular day Manually segregate queues as per skill, department, region and assign the same to agents trained on the particular skill Ensure appropriate resource planning/mapping for all queues as per skill Manually assign queues du...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role: Service desk lead Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & miti...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Job Role : Forcepoint Data Loss Prevention (DLP) Specialist Experience :4+ Years Location: Chennai,Hyderabad,Pune,Bangalore,Greater Noida Shifts: should be comfortable for 24/7 Job Summary: We are seeking an experienced Forcepoint DLP Specialist to design, implement, and manage data protection strategies using Forcepoint Data Loss Prevention solutions. The ideal candidate will have strong expertise in securing sensitive information across endpoints, networks, and cloud environments, ensuring compliance with regulatory standards and organizational policies. Key Responsibilities: Deploy, configure, and maintain Forcepoint DLP solutions across enterprise environments. Develop and enforce DLP po...

Job Role : Forcepoint Data Loss Prevention (DLP) Specialist Experience :4+ Years Location: Chennai,Hyderabad,Pune,Bangalore,Greater Noida Shifts: should be comfortable for 24/7 Job Summary: We are seeking an experienced Forcepoint DLP Specialist to design, implement, and manage data protection strategies using Forcepoint Data Loss Prevention solutions. The ideal candidate will have strong expertise in securing sensitive information across endpoints, networks, and cloud environments, ensuring compliance with regulatory standards and organizational policies. Key Responsibilities: Deploy, configure, and maintain Forcepoint DLP solutions across enterprise environments. Develop and enforce DLP po...

Knowledge in Change Management and Service Request system in Service Now. Create and Maintain reports for Patch compliance and System Audit data. Participate in OS patch management and coordination. Develop and Test Windows Security patch Packages. Applies ITIL Framework Process Knowledge. Familiar with Standard Security best practices. Troubleshoot Windows OS and Microsoft Application security patch Installations. Preferably Windows Server administration and engineering. Preferably Red Hat Enterprise Linux 6 and OpenStack Administration. Preferably Basic Knowledge of Cloud Technologies. Preferably Basic Knowledge in Azure/AWS/Open stack. Understanding Japanese Manuals and Specifications. Co...

Knowledge in Change Management and Service Request system in Service Now. Create and Maintain reports for Patch compliance and System Audit data. Participate in OS patch management and coordination. Develop and Test Windows Security patch Packages. Applies ITIL Framework Process Knowledge. Familiar with Standard Security best practices. Troubleshoot Windows OS and Microsoft Application security patch Installations. Preferably Windows Server administration and engineering. Preferably Red Hat Enterprise Linux 6 and OpenStack Administration. Preferably Basic Knowledge of Cloud Technologies. Preferably Basic Knowledge in Azure/AWS/Open stack. Understanding Japanese Manuals and Specifications. Co...