19908 Incident Management Jobs - Page 18

About The Role Project Role : Cloud Platform Engineer Project Role Description : Designs, builds, tests, and deploys cloud application solutions that integrate cloud and non-cloud infrastructure. Can deploy infrastructure and platform environments, creates a proof of architecture to test architecture viability, security and performance. Must have skills : AWS Glue Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Cloud Platform Engineer, you will design, build, test, and deploy cloud application solutions that seamlessly integrate both cloud and non-cloud infrastructure. Your typical day will involve co...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and ...

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. ...

Job Summary: We are looking for a highly motivated and skilled Service Desk Analyst with expertise in call handling and ticket management The ideal candidate should possess strong troubleshooting skills, experience with ITSM tools, and familiarity with US customer support in a 24x7 operational environment Retail domain knowledge and certifications such as ITIL, Google, or AWS will be an added advantage Key Responsibilities: Handle inbound calls and manage IT service requests and incidents efficiently Create, update, and resolve tickets using tools such as ServiceNow, BMC Remedy, etc Provide support for client environments including AVDI, Citrix, and Windows-based systems Perform basic Window...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Azure PaaS Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot problems, ensuring syste...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : EPIC Systems Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related cha...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Splunk Administration Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-rela...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Azure PaaS Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-relat...

Job Title: Manager Technical Support (ATM & Recyclers) Department: Technical Support / Service Operations Job Summary The Manager – Technical Support (ATM & Recyclers) will oversee technical operations, issue resolution, and performance optimization of Automated Teller Machines (ATMs) and Cash Recyclers. The role includes leading a team of support engineers, coordinating with OEMs and banking clients, and ensuring service uptime through efficient issue management, preventive maintenance, and system upgrades. Key Responsibilities Lead and manage the technical support team responsible for ATMs and Cash Recyclers across assigned regions. Oversee Level 2 and Level 3 support for hardware, softwar...

Role & Responsibilities Provide L2 Production / Application Support for business-critical applications. Monitor applications using Splunk and batch monitoring tools to ensure system availability. Perform incident management , troubleshooting, and root cause analysis within SLA. Handle Linux server operations , including log analysis and basic admin activities. Support release, deployment, and post-deployment validation activities. Coordinate with development, QA, and infrastructure teams for issue resolution. Perform proactive monitoring and preventive maintenance to avoid production issues. Prepare incident reports, RCA documents, and support documentation. Work in shift-based / production ...

Who are we looking for? Application Support Engineer with overall experience of 4+ years of experience in development and supporting Complex and critical large scale distributed systems and extensive hands-on experience in handling production failures & driving root cause analysis and remediation. Primary Responsibilities: Proactively manage production outages and performance issues through quality analysis and rapid resolution. Lead incident management, ensuring clear communication with users, application owners, and senior stakeholders. Perform root cause analysis (RCA) and document post-mortems for incidents. Identify recurring patterns, conduct thorough post-mortems, and implement perman...

Role Overview: As a Security Managed Services Practitioner, you will apply your security skills to design, build, and protect enterprise systems, applications, data, assets, and people. Your main responsibility will be to provide services to safeguard information, infrastructures, applications, and business processes against cyber threats. Your role will involve applying security expertise, collaborating with teams, conducting risk assessments, ensuring compliance with security policies, proactive monitoring of security systems, and continuously improving security protocols. Key Responsibilities: - Perform independently and become a Subject Matter Expert (SME). - Actively participate and con...

As a ServiceNow Developer, your role involves designing, developing, and implementing ServiceNow solutions which include custom applications, workflows, UI policies, business rules, client scripts, and integrations. You will configure and enhance core modules such as Incident, Problem, Change, CMDB, Service Catalog, Knowledge, Asset Management, and Discovery. Your responsibilities will also include developing Service Catalog items, record producers, flow designer workflows, and automation scripts. Key Responsibilities: - Collaborate with stakeholders to gather requirements and transform them into technical specifications. - Integrate ServiceNow with third-party tools using REST/SOAP, MID Ser...

Educational Requirements Bachelor of Engineering Service Line Cloud & Infrastructure Services Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to get to the heart of customer issues, diagnose problem areas, design innovative solutions and facilitate deployment resulting in client delight. You will develop a proposal by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise. You will plan the activities of configuration, configure the product as per the design, conduct conference room pilots and will assist in resolving any queries related to requirements and solution design...

Educational Requirements Bachelor of Engineering,BTech,BCA,MTech Service Line Cloud & Infrastructure Services Responsibilities A day in the life of an Infoscion As part of the Infosys delivery team, your primary role would be to ensure effective Design, Development, Validation and Support activities, to assure that our clients are satisfied with the high levels of service in the technology domain. You will gather the requirements and specifications to understand the client requirements in a detailed manner and translate the same into system requirements. You will play a key role in the overall estimation of work requirements to provide the right information on project estimations to Technolo...

Educational Requirements Bachelor of Engineering,BTech,BCA,MCA,MTech Service Line Cloud & Infrastructure Services Responsibilities A day in the life of an Infoscion As part of the Infosys delivery team, your primary role would be to interface with the client for quality assurance, issue resolution and ensuring high customer satisfaction. You will understand requirements, create and review designs, validate the architecture and ensure high levels of service offerings to clients in the technology domain. You will participate in project estimation, provide inputs for solution delivery, conduct technical risk planning, perform code reviews and unit test plan reviews. You will lead and guide your...

Educational Requirements Bachelor of Engineering,Intergrated course BCA+MCA,Master Of Technology,Bachelor Of Technology (Integrated),Bachelor Of Computer Science Service Line Application Development and Maintenance Responsibilities 2 - 10 years (with 3- 5 years of experience in Guidewire Configuration / Integration) Exposure and Awareness of Property and Casualty Insurance Business Working and delivering in the Agile/Scum practice is highly desirable Guidewire Certifications highly preferred Java/J2EE resource with Guidewire Experience (Policy Center/Billing Center/Claim Center) Should be able to design and develop Guidewire Integration Components/ Configure PC or BC or CC Should have Guidew...

Educational Requirements Bachelor of Engineering Service Line Cloud & Infrastructure Services Responsibilities Responsibilities: Support Desktop & Laptop OS Windows, Mac installation, configuration & troubleshooting Microsoft patches, AV and desktop application support Troubleshoot Desktop & Laptop OS Configuring of Driver & Devices Install & troubleshoot standard software Email & Application Support Basic LAN IP address allocation, conflicts, able to differentiate the required network from others Wireless LAN troubleshooting Perform Install, Move, Add or Change (IMAC) at the workstation level AD domain Resolve Printer installation and sharing related issues (Network / Local Printer) Scanner...

Educational Requirements Bachelor Of Comp. Applications,Bachelor of Engineering,Bachelor Of Technology,Master Of Technology,Master of Business Administration,Bachelor Of Science,Master Of Science Service Line Cloud & Infrastructure Services Responsibilities Interface with key stakeholders and apply your technical proficiency across different stages of the ServiceNow Implementation Methodology including requirements elicitation, architecture definition and design, solution implementation and roll out. Evaluate multiple products for compliance across Enterprise Service Management and suggest best solution, products, architectures meeting the guiding principles of Greenfield, Cloud based, mobil...

Educational Requirements Bachelor of Engineering,Master of Business Administration,Bachelor Of Technology,Bachelor Of Science,Master Of Technology,Master Of Science Service Line Cloud & Infrastructure Services Responsibilities Clearly communicate, manage, maintain, support and execute mission directives to/with the Enterprise Monitoring team.Ensure network monitoring software (SolarWinds) platforms are maintained/supported to quickly detect, diagnose, and resolve network performance problems and outages.Execute network, system, and cloud systems monitoring, and support Cybersecurity measures.Develop event products and modify and maintain event baselines prior to and during events and exercis...

Educational Requirements Bachelor of Engineering,BTech,BSc,BCA Service Line Cloud & Infrastructure Services Responsibilities A day in the life of an Infoscion As part of the Infosys delivery team, your primary role would be to interface with the client for quality assurance, issue resolution and ensuring high customer satisfaction. You will understand requirements, create and review designs, validate the architecture and ensure high levels of service offerings to clients in the technology domain. You will participate in project estimation, provide inputs for solution delivery, conduct technical risk planning, perform code reviews and unit test plan reviews. You will lead and guide your teams...

Key Responsibilities Negotiate with customers to design solutions to address complex cross functional needs. Identifies BKM's for integrated solution design and standards; Keeps abreast of technologies in the market and preform technology evaluations, as required. Works with multiple vendors for high quality resources and competitiveness Perform and document software application configuration and/or coding, prepare and execute testing (unit, integration, performance, acceptance) and data conversions using standard tools and following established processes and guidelines. Supervises work of contract developers. Perform Quality assurance. Monitors specific IT systems or set of systems for avai...

About The Role Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Autosys Administration Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Project Role :Operations Engineer Project Role Description :Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have Skills :Autosys AdministrationGood to Have Skills :No Technology SpecializationJob Requirements :Key Respon...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : React Native Good to have skills : Utilities Retail Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that project goals are met, facilitating discussions to address challenges, and guiding your team through the development process. You w...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with team members to understand project needs, developing application features, and ensuring that the solutions align with business objectives. You will also engage ...