16293 Incident Management Jobs - Page 18

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Azure PaaS Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system...

About The Role Project Role : Delivery Operations Representative Project Role Description : Deliver or support delivery of contracts and programs. Assign and manage work assignments of contract team. Manage service delivery quality and cost. Must have skills : Site Reliability Engineering Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Delivery Operations Representative, you will be responsible for delivering or supporting the delivery of contracts and programs. A typical day involves assigning and managing work assignments for the contract team, ensuring that service delivery meets quality standards ...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and ...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. D...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and ...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Azure PaaS Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education " Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-rel...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they uti...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP Basis Administration Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Role:SAP Basis and HANA AdministratorRole Description:Provide expertise in planning, execution and troubleshooting of SAP modules like ECC, BI, PI, BO and Solman. Ensure best ITSM process are followed when performing changes and working on incidents. Have already worked on SNOW or similar ticketing to...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and ...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Site Reliability Engineering Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Position OverviewWe are looking for a Site Reliability Engineer to ensure the reliability, scalability, and performance of our global headless e-commerce platform serving direct-to-consumer sales for home appliances across multiple websites.Key Responsibilities Monitor and maintain the reliability of our global headless e-commerce platform Implement...

Own production uptime, reliability, and performance across SaaS and PaaS platforms Lead PRE/SRE initiatives including incident response, root cause analysis, and postmortems Design and implement robust monitoring, alerting, and observability systems Manage and optimize Kubernetes clusters across multiple cloud environments Oversee cloud infrastructure across AWS (must), Azure (must), and GCP (good to have) Drive patching, upgrades, and disaster recovery planning and execution Collaborate with DevOps, Engineering, and Security teams to ensure operational excellence Define and enforce SLAs, SLOs, and error budgets Mentor junior engineers and foster a culture of reliability and resilience Quali...

Manage and optimize cloud environments across AWS (primary), Azure, GCP, and on-prem infrastructure Own uptime, performance, and reliability across all environments: Dev, QA, UAT, Sandbox, and Production Lead Kubernetes cluster operations, scaling, and lifecycle management Drive observability strategy including monitoring, alerting, and logging across platforms Oversee incident management, root cause analysis, and postmortem processes Collaborate with Engineering, DevOps, and Product teams to ensure smooth deployments and environment readiness Lead FinOps initiatives to monitor and optimize cloud spend across platforms Establish and enforce SLAs, SLOs, and operational KPIs Mentor and manage ...

Total expereince - 3-5 years Expereince in ITSM, ITOM, ITAM, Integartions - 3 years min Expereince working with Jira + Service now Expereince working on the integration of Jira with the service now Secondly CSDM, HRSD, ITBM and IRM Knowledge on Confluence.

Must have experience in ServiceNow Developement. Must have experience in End to End Implementation. Must have exp in the follwoing modules - ITSM , ITOM, CMDB /HRSD & SPM

Minimum 7+ years experience . Proficiency in SSRS, TABLEAU and Microsoft SQL Server . Experience in application support and maintenance, Incident management, Change management and Service Requests . Solid understanding of version control systems specifically Git and proficiency in using Git commands and workflows. . Strong technical and organization skills, team-oriented but able to work independently . Exposure to DevOps practices and tools, Oracle database and SSRS Collaborate closely with business analysts and stakeholders to gather requirements, perform data analysis, and design robust data integration in this role: Must have skills: SSRS, TABLEAU, SQL Server version control, Git Good To...

Minimum - 5+ years experience . 4 - 5 years of experience in developing web-based client/server applications . Proficiency in C# programming language, JavaScript, and Microsoft SQL Server . Strong understanding of OOPS concepts, design, and architecture . Experience working with ASP.NET, ASP.NET MVC, ASP.NET Web API and SSIS packages . Experience in application support and maintenance, Incident management, Change management and Service Requests . Ability to work with REST APIs . Solid understanding of version control systems specifically Git and proficiency in using Git commands and workflows. . Strong technical and organization skills, team-oriented but able to work independently . Exposure...

System Validation & Compliance: Lead and execute validation processes for LMS updates, ensuring all changes meet regulatory and organizational standards. Impact Analysis & Testing: Assess how system changes affect administrative workflows and interfaces, and create test scripts to guarantee smooth functionality. Continuous Improvement: Identify and implement features that enhance learner experience and business efficiency, while maintaining compliance. Collaboration & Support: Work closely with IT, product owners, and stakeholders to plan enhancements, resolve technical issues, and mentor LMS administrators. Incident Management: Handle service requests and incidents (e.g., via ServiceNow), e...

Microsoft 365 & Exchange Hybrid . Administer, configure, and support Exchange Hybrid, Exchange Online, Teams, OneDrive, and SharePoint Online. . Provide end-to-end support for latest Exchange on prem version at the server level, ensuring uptime and performance. . Manage mobility platforms (BYOD, MDM), maintaining secure mobile access to corporate resources. . Execute M365 migration and integration projects, ensuring seamless coexistence and minimal business disruption. Operational Support & Maintenance . Maintain system and service availability as per Service Level Agreements (SLA). . Perform system tuning, optimization, and health monitoring activities. . Respond promptly to incident ticket...

. Troubleshoot and resolve network security issues (incidents/problems) . Work with users and technical teams for issue resolution . Support security operations tools and processes . Track project deliverables and service KPIs . Assist in documentation and quality reviews . Use ServiceNow for issue tracking and follow-up . Collaborating with Tech Specialists on ongoing projects . Support service delivery and ensure SLAs are met . Coordinate upgrades and support infrastructure changes Technical Skills Required: Must-have tools: Palo Alto (firewalls) F5 (load balancers) Netskope (cloud security) Proxy & other infrastructure security tools . Additional skills: Service management experience (inc...

- Design, develop, and maintain Oracle LPSS applications. - Handle incident and defect management, ensuring timely resolution. - Implement and manage system changes and enhancements in alignment with business needs. - Collaborate with cross-functional teams to support business operations and resolve system issues. - Ensure compliance with industry standards and organizational policies. - Provide support during Canadian business hours on a rotational basis .Required Qualifications & Skills: - Minimum 5 years of hands-on experience in Oracle LPSS systems. - Strong understanding of LPSS in the Utilities industry. - Proven experience in incident/defect management. - Expertise in managing system ...

Monitor and support production and non-production environments across multiple platforms. . Handle incident triage, resolution, and escalation using tools such as ServiceNow and Datadog. . Execute and manage scheduled jobs using Control-M, Autosys, or Airflow. . Troubleshoot system, application, and database issues efficiently. . Develop automation scripts using Python or Shell scripting to improve operational efficiency. . Collaborate with development and infrastructure teams to ensure system stability and uptime. . Maintain observability through dashboards and alerts using Splunk and Grafana. . Support and maintain data pipelines and integrations involving AWS and Snowflake. Technical Skil...

Planning & Development: Lead and manage complex, large-scale, cross functional technical programs from initiation to completion. Define project scope, goals and deliverables while aligning them with the overall strategic objectives Foster effective collaboration among all team members on the program objectives and timelines. Drive continuous improvement by implementing best practices, ways of working in a changing and dynamic environment to improve program efficiency. Stay updated with industry trends, emerging technologies and program management practices and incorporate them in your day-2-day work for driving results. Technical Expertise: Engage in end-to-end discussions for high- level sy...

Digital Payment Platforms: Provide expert-level support for digital payment platformsensuring seamless transactions and resolving payment-related issues promptly. Collaborate with development teams to implement improvements and updates to the payment systems. Web-Based Applications: Monitor and troubleshoot web-based applications to ensure optimal performance and user experience. Diagnose and resolve issues related to application functionalityuser interfacesand system integration. API Integration: Manage and support API integrations with various systems and third-party services. Troubleshoot and resolve issues related to API connectivitydata exchangeand system interoperability. Technical Sup...

Core Java - Intermediate - High ./Net (C# & Web Api ) - Intermediate Database (Sql/MySql) - Advance - High Automation skills(Bash, Shell script)- Intermediate to Advance Tools - Splunk/Kibana/Grafana (Observability)- Advance- High Synthetic monitoring - Dynatrace/Apica- Intermediate - High Unix Commands Scripting- Advance Application support (Preferably BFSI)- Advance - High ITIL knowledge (Change management, Incident management, problem management etc) Good to have : Python Cloud knowledge (AWS/GCP/Azure) Resiliency (SRE) Batch Experience

IT Service Desk L1 EngineerRole Overview: Serve as the first point of contact for IT support via phone, chat, email, and web portal Handle incidents, service requests, and basic troubleshooting across hardware, software, and user accounts Key Responsibilities:Provide L1/L2 support for laptops, desktops, printers, iPhones, MS Office apps (Word, Excel, Outlook, etc ), and in-house tools Perform basic Active Directory tasks: user creation, password resets, group management Escalate unresolved issues per defined matrix and follow up until resolution Maintain high customer service standards and adhere to ITIL/ITSM practices Communicate incident/service request status to users and contribute to su...