19908 Incident Management Jobs - Page 15

Ericsson is looking for Domain Support Specialist OSS to join our team Roles and Responsibility Provide technical support and troubleshoot issues related to operating systems and software applications. Collaborate with cross-functional teams to resolve complex technical problems. Develop and implement solutions to improve system performance and reliability. Conduct regular maintenance and updates of existing systems and infrastructure. Analyze and report on system metrics and trends to identify areas for improvement. Participate in training and knowledge-sharing sessions to enhance team capabilities. Job Requirements Strong understanding of operating systems, software applications, and hardw...

Atos is looking for GRC CONSULTANT to join our team Roles and Responsibility Develop and implement effective Governance, Risk, and Compliance (GRC) strategies and frameworks. Conduct risk assessments and audits to identify areas for improvement. Collaborate with cross-functional teams to ensure compliance with regulatory requirements. Design and deliver training programs on GRC best practices. Provide expert guidance on GRC-related matters to stakeholders. Stay updated with industry trends and developments in GRC. Job Requirements Strong knowledge of GRC principles, policies, and procedures. Excellent analytical, communication, and problem-solving skills. Ability to work independently and as...

Change perspective Shape the future Brose invests in new technologies and business areas for a successful future Lets shape our future together Are you ready for a career changeThen apply now for the following opening! Your Tasks Dashboard Development Design and implement IT-managed Power BI dashboards and reports Build reusable components and templates Enhance existing frontend applications and datasets Platform Operations Manage authorization concepts and access controls Perform regular platform maintenance and housekeeping Support & Incident Management Provide 1st and 2nd level support for Power BI applications Monitor and resolve incidents, and implement long-term solutions Maintain cont...

to take part in world-leading energy projects, advance your professional development and expand your career within an inclusive and collaborative workplace Join a workplace where innovation, collaboration and safety are at the core of how we work Work in thoughtfully designed environments that support focus, well-being, and innovation enhanced by digital tools that enable seamless collaboration Grow through structured learning, mentorship, and opportunities to contribute to impactful projects that align with Chevrons values and business priorities Access comprehensive benefits that support your health, well-being, and work-life balance Engage with emerging technologies and digital solutions ...

Simeio has over 650 talented employees across the globe, with offices in USA (Atlanta HQ and Texas), India, Canada, Costa Rica, and UK Founded in 2007 and backed by ZMC, Simeio is recognized as a top IAM provider by industry analysts We deliver services across Access Management, Identity Governance, Privileged Access Management, and Risk Intelligence for Fortune 1000 companies in diverse industries

Will Include Analyze incidents, recommends solutions, and contributes to service improvement Ensure that all requests, incidents and problems are dealt with according to set standards and procedures Proactively address system and service problems, ensuring timely resolution actions Facilitate development of documented problem solutions and corrective actions Draft and maintain documentation for application/ production support procedures Undertake diverse projects and tasks to ensure smooth production operations Monitor and track support metrics (response time, resolution time, first contact resolution) Escalate complex issues to appropriate teams and ensure timely updates Collaborate with Pr...

We are seeking a results-driven professional experienced in operations and quality assurance across multiple products or projects The ideal candidate will ensure quality compliance before production releases, manage ongoing production operations, oversee support delivery, and lead cross-functional coordination between design, development, and infrastructure teams This role requires a mix of strategic oversight and hands-on problem-solving to ensure stable, high-availability product operations across our portfolio Key Responsibilities Quality Assurance Oversight: Oversee QA processes and ensure all projects adhere to defined quality gates before production release Production Operations: Manag...

Purpose/Objective Job Title: Deputy Manager - Safety (Projects) Location: Pirpainti Bhagalpur, Bihar Purpose At Adani, we are committed to fostering a culture of safety, innovation, and sustainable growth. We are seeking a highly skilled and dedicated Deputy Manager - Safety (Projects) to join our Power/Energy division in Bhagalpur. This role is critical in ensuring the highest standards of safety management during the execution of power and energy projects. The ideal candidate will embody Adani’s values of integrity, excellence, and teamwork while driving a proactive safety culture across all project phases. This position offers a unique opportunity to contribute to impactful infrastructure...

Provide advanced technical support and troubleshooting for Microsoft 365 services, including Exchange Online, Microsoft Teams, and SharePoint Online Act as an escalation point for Level 1 and Level 2 teams, ensuring resolution of complex issues and maintaining service reliability Key Responsibilities Incident Management: Handle escalated tickets related to M365 services Perform root cause analysis and implement permanent fixes Exchange Online: Troubleshoot mail flow issues, mailbox migrations, and hybrid configurations Manage transport rules, connectors, and security policies Microsoft Teams: Resolve issues related to Teams meetings, voice/video calling, and integration with other M365 apps ...

Key Responsibilities Continuously monitor alerts, alarms, dashboards, and event logs from various applications, network devices, and systems like ASSURE1 and SEV1 Identify incidents and anomalies proactively and take immediate action as per defined SOPs. Escalate issues to relevant technical teams (network, server, application, security) within agreed SLAs. Perform initial triage of alerts to rule out false positives. Document incident details accurately in the ticketing system. Follow up on escalated incidents to ensure resolution and closure. Act as the first point of contact for incidents in the NOC. Maintain clear communication with L2/L3 support teams and stakeholders during outages. Pr...

Experience : Minimum 7 years in GIS systemsLocation/Hours: willing to work Canadian hours on rotation Key Responsibilities: Strong expertise in GIS systems within the Utilities industry Manage incidents, defects, and service requests Oversee changes and enhancements in GIS applications Ensure timely resolution and quality delivery of GIS-related tasks Requirements: Minimum 7 years of hands-on GIS experience Experience in incident and defect management Comfortable working in Canadian hours on a rotational basis Skills: Geographic Information System SQL Incident Management

Position Purpose The Application Production main responsibility is to provide applications production support services. A team is setup in India to be closer to the Italian Application Production Team and BNL Application development teams with which we are working. Leveraging BNL BNP Paribas Paris teams expertise and ISPL IT skills, the goal is to enable applications flawless production by providing secure and stable environments and by ensuring that all actions on production environments are done in a controlled manner. The Application Production Support will be a part of IT Application Production Team and will be primarily responsible for the following work activities: Application Incident...

About the Job: The Managed Services Security Analyst II is responsible for providing security solutions to clients. The Security Analyst II will demonstrate the capacity to consistently meet and exceed client expectations representing and reinforcing the Cyderes brand through positive interaction with other teams within the company. Perform deep dive investigations into security threats, understand and implement MITRE mapping to identify customers current security posture. Responsibilities: Perform initial triage and advanced analysis tasks across endpoint, SIEM, server, and network infrastructure. Perform proactive security investigations and searches on client environment to detect malicio...

We are looking for a skilled Major Incident Manager to join our team at IDESLABS PRIVATE LIMITED. The ideal candidate will have a strong background in managing major incidents and ensuring timely resolution. Roles and Responsibility Manage and resolve major incidents efficiently. Coordinate with cross-functional teams to identify root causes of incidents. Develop and implement incident management processes and procedures. Conduct thorough analysis of incidents to prevent future occurrences. Collaborate with stakeholders to ensure effective communication during crisis situations. Identify and mitigate potential risks associated with major incidents. Job Requirements Proven experience in manag...

About the Role : We are looking for an experienced and proactive Network Operations Center (NOC) Level 2 Engineer to join our team in Bangalore The role involves supporting and maintaining critical network infrastructure, ensuring high availability, and delivering exceptional service through effective troubleshooting and client communication The ideal candidate should have strong expertise in FortiGate Firewalls, HP/Aruba/Extreme Switches, and Extreme & Aerohive Wireless Access Points, along with hands-on experience in ServiceNow for ticket and incident management Key Responsibilities : Provide L2-level support for network incidents, requests, and escalations via ServiceNow Configure and tro...

We are looking for an experienced Java Production support to join our team. The ideal candidate should be passionate about coding and developing scalable and high-performance applications. You will work closely with our front-end developers, designers, and other members of the team to deliver quality solutions that meet the needs of our clients.Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 4 years of relevant experience. Your future duties and responsibilities: Development / Production support experience in Java and Linux with good knowledge on Oracle database Must be aware about Incident management and change management process Good knowledge o...

We are currently looking for a skilled and experienced professional to join our team as a ServiceNow Developer. In this role, you will: Develop and Manage ServiceNow in the IAM Space: Oversee ServiceNow development and handle incident management within the Identity and Access Management (IAM) domain. Lead Project Development: Manage key development tasks or projects within the IAM Access Development Pod, offering technical support to ensure deliverables meet schedule and quality standards. Service as ServiceNow Access Pod Architect: Collaborate with product owners and other stakeholders to ensure development aligns with ServiceNow standards. Conduct Code Reviews: Perform thorough code review...

We are seeking a dedicated Cloud Reliability Engineer to champion the reliability, availability, and security of our production SaaS platform. In this role, you will act as the first line of defense for cloud infrastructure, balancing your time between core production day to day operations such as incident management, change management, monitoring, and triage and automation to reduce operational toil. You will play a pivotal role in maintaining customer trust by strictly adhering to SLAs and compliance processes while driving continuous improvement through code. What you'll Do : Operational Excellence & Incident Management Monitoring & Triage: Proactively monitor cloud infrastructure health ...

SAP Basis Lead Job Description (IS3 Band) Role Summary The SAP Basis Lead (IS3 Band) is responsible for overseeing the end-to-end management, operation, and optimization of SAP landscapes across development, quality, pre-production, and production environments This role provides technical leadership to Basis administrators, ensures platform stability, and collaborates with cross-functional teams to deliver high-quality SAP services Key Responsibilities SAP Landscape Management Lead administration of SAP systems (ECC, S/4HANA, BW, PO, PI, GRC, Solution Manager, BTP connectivity, etc). Manage system installations, upgrades, migrations, conversions, Unicode migrations, and enhancement pack impl...

Skill required: Talent & HR - Employee Data Process Design Designation: Business Advisory Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent & HR Process involves managing the recruitment, development, and retention of employees. This includes overseeing hiring, onboarding, training, and performance evaluations. The goal is to ensure a skilled and motivated workforce. Responsibilities also include developing HR policies, handling employee relations, and ensuring compliance with labor laws. This role is essential for building a strong an...

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Dynatrace Administration Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and enhance system performance, ens...

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Dynatrace Administration Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve complex software proble...

Oracle Database SME | Manager | 10-15 years Experienced Oracle DBA (Level 2/L3) who specializes in performance tuning, root-cause analysis, and complex issue resolution. The ideal candidate will own the health, availability, and efficiency of Oracle database environments, work closely with development and infrastructure teams, and proactively drive improvements that support business-critical applications. The DBA will be working out of a customer location and would be closely interacting with the Client and Vendor partners. Key Responsibilities Database Operations & Maintenance Perform daily monitoring, backup/recovery, patching, and operations support of Oracle databases. Manage and maintai...

Your work profile As a Manager in our Cyber Team you ll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations: - Job description The Cyber Security Operations Lead is responsible for overseeing the daily activities of the Security Operations Center (SOC), guiding a team of analysts in threat detection, incident response, and vulnerability management. This role acts as a technical and operational bridge between the SOC team and senior cybersecurity leadership, ensuring effective execution of security strategies and rapid response to threats. 8+ years of experience in cybersecurity operations, with at least 3+ years in a lead. ...

Purpose/Objective The Lead - Technical Support, Electrical / Mechanical, will play a pivotal role in ensuring the seamless execution of technical operations within the Coal to Chemical business unit. This role is critical in driving operational excellence, optimizing equipment performance, and supporting the Head Project in achieving strategic objectives. The incumbent will leverage their expertise in electrical and mechanical systems to enhance the efficiency and reliability of processes, aligning with Adani Natural Resources' mission to meet India's energy and industrial needs sustainably. Key Responsibilities of Role • Lead the technical support team in troubleshooting and resolving compl...