19908 Incident Management Jobs - Page 17

We are seeking a PostgreSQL DBA Architect to design, govern, and lead enterprise-scale database platforms across cloud and hybrid environments. This role requires deep expertise in PostgreSQL architecture , along with the ability to handle multiple database technologies, lead and mentor teams, and manage client stakeholders. The architect will be responsible for ensuring the reliability, performance, security, scalability, and operability of mission-critical database systems. The role also demands strong exposure to DevOps automation, cloud-native deployments, and distributed database concepts , with readiness to adopt and work on YugabyteDB as part of the organizations data platform roadmap...

Purpose/Objective Responsible for creating and implementing IT operating model and managing IT operations including infrastructure and cyber security at site in line with overarching IT strategy and overall framework. Work towards ensuring provision of seamless IT services and solutions in line with ITIL guidelines while effectively partnering with business and achieving customer satisfaction Manage application life cycle and adhere to SLA management with partners. Ensure IT compliance and manage audit requirements Key Responsibilities of Role Overall IT Strategy Contribute to overallIT strategyand roadmap formulation by evaluating ideas and providing inputs from the Development, Security & ...

Role: Desktop Support L2 Total Experience: 3+ Years Notice Period: Immediate Joiner Role Type: Permanent Role Support Change and Release Processes Technical skills to set up test environments (e.g. VDI) Interface with business and IT teams to understand business requirements. Work with IT support teams (DBA, server teams) to ensure support and business requirements Execute shakedown tests and integration plans/scripts to validate that application changes meet expectations Work with business team to complete acceptance testing Participate in production support/ duty rotation including weekend and off-hour support coverage Provide Solution Delivery Methodology artefacts associated with applica...

Role & responsibilities Objective of the role: The Technical Executive will be responsible for Incident and Change Management for Client account across 10 Countries at APAC Level - Australia, China, India, Hong Kong, Japan, Taiwan, Singapore, Thailand, Indonesia and South Korea. In future the support will be extended to EMEA region also. Responsible for Management Information System (MIS). Responsibilities Core Function One stops solution for incident or change management. Manage/Governance of the incident from the alarm occurs till the end. Centralize the lesson learnt and best practice. Reduce the number of controllable incident. Coordination and assist the Change request approval. Enhance...

Key Responsibilities:Service Management Support: Assist in the day-to-day activities of the Service Management team, supporting the implementation and continuous improvement of IT service management processes (eg Incident Management, Problem Management, Change Management, Service Requests) Data Monitoring and Reporting: Help track and analyze service management data, including incident volumes, resolution times, and service request performance Prepare regular reports and dashboards to communicate key performance indicators (KPIs) to stakeholders Process Documentation: Support the documentation and maintenance of service management procedures, workflows, and best practices Ensure that all pro...

Incident Management & Troubleshooting: Provide daily functional support for Oracle Financials modules (e.g., General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Fixed Assets (FA), Cash Management (CM), Subledger Accounting (SLA), and E-Business Tax (EBTax)). Troubleshoot and resolve production incidents, data issues, configuration errors, and process failures in a timely manner according to defined Service Level Agreements (SLAs). Perform root cause analysis for recurring issues and propose permanent fixes to prevent future problems. System Monitoring & Maintenance: Monitor scheduled jobs, interfaces, and reconciliations, and ensure smooth integration between Oracle Financi...

The End User Support analyst provides a point of communication to the users and a point of coordination for several IT groups and processes To restore normal service to the users as quickly as possible Ensuring that all change/project work is delivered on time and to budget Using technical skills and logical approach to proactively manage all elements of the supported Infrastructure and ensuring high levels of service availability Proactive monitoring of Key systems and support tools Enroll, configure, and manage devices using Microsoft Intune Develop and deploy mobile device management (MDM) and mobile application management (MAM) policies Monitor and troubleshoot Intune-related issues and ...

SUMMARY Wissen Technology is Hiring for DevOps + SRE Engineer About Wissen Technology: At Wissen Technology, we deliver niche, custom-built products that solve complex business challenges across industries worldwide. Founded in 2015, our core philosophy is built around a strong product engineering mindset ensuring every solution is architected and delivered right the first time. Today, Wissen Technology has a global footprint with 2000+ employees across offices in the US, UK, UAE, India, and Australia . Our commitment to excellence translates into delivering 2X impact compared to traditional service providers. How do we achieve this? Through a combination of deep domain knowledge, cutting-ed...

FRE provides the complete centrally managed Continuous Integration & Delivery (CI/CD) solution for Oracle Fusionapps Cloud Application Portfolio. It caters to a large number of developers and release management team members (several thousands) and a business critical platform solution. As a member of FRE DevOps Team, candidate will be responsible for CI/CD Platform Activities like Observability / Monitoring / Triaging / Supporting in the various phases of CI/CD. As a member of FRE DevOps Team, candidate will be responsible for CI/CD Platform Activities like Observability / Monitoring / Triaging / Supporting in the various phases of CI/CD. 1. Reliability and Observability Engineering (using C...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Amazon Web Services (AWS) Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with team members to understand project needs, developing application features, and ensuring that the applications function seamlessly within the existing infrastructure. Yo...

* Person should be responsible for administration & management of three or more technologies listed - Firewall, F5 WAF, F5 SSLO, Ant-DDoS, Packet Broker, Anti-Apt, IPS, etc. * Person should have worked on any of the one cloud security such as AWS, Azure or GCP cloud * Managing complete administration including but not limited of creation, modification of rules and configuration, system upgrades. * Handling escalated calls and providing SME support on above technologies. * On-boarding of new applications in F5 SSLO, F5 WAF, Packet Broker and handle critical issues for the same. * Single point of contact for above mentioned technologies. * Incident management & timely escalation of incident. R...

As an Associate at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: * Working on the end-to-end feature development and solving challenges faced in the implementation. * Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. * Being eager to learn new technologies and implementing the same in feature development Re...

Mandatory Skills: Technical Consulting . Experience8-10 Years .

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all unde...

JOB DESCRIPTION: The Senior ServiceNow Business Analyst will work as a liaison among stakeholders to elicit, analyze, communicate, and validate requirements for changes to business processes, policies, and information systems. The business analyst s primary responsibility is to provide specific ITSM process (such as Incident Management, Problem management, Asset Management, Configuration Management and Knowledge Management) support to the preparation and evaluation of technical documents, analysis, briefings and recommend solutions that enable the organization to achieve its goals. ESSENTIAL DUTIES: Requirements Gathering Prepare for and conduct requirements elicitation sessions using a vari...

Purpose/Objective To ensure accurate and timely accounting & cash application of all receivables Key Responsibilities of Role -Allign with business objectives and interact with BU for payment advise -Ensure cash application, advance accounting and clearing basis payment advise -Goverenace in terms of MIS as per business need and Identify areas/scope for process/system improvements -Accountability of invoice generation / accounting as per set SLAs with all checks and approvals -Accountability of invoice, credit note, debit note as per set SLAs with all checks and approvals Technical Competencies O2C functional knowledge (Accounting & commercial laws),Process & system orientation (SAP manual e...

About The Role Project Role : Cloud Platform Engineer Project Role Description : Designs, builds, tests, and deploys cloud application solutions that integrate cloud and non-cloud infrastructure. Can deploy infrastructure and platform environments, creates a proof of architecture to test architecture viability, security and performance. Must have skills : AWS Glue Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Cloud Platform Engineer, you will engage in the design, construction, testing, and deployment of cloud application solutions that seamlessly integrate both cloud and non-cloud infrastructures. ...

About The Role Project Role : Technology Delivery Lead Project Role Description : Manages the delivery of large, complex technology projects using appropriate frameworks and collaborating with sponsors to manage scope and risk. Drives profitability and continued success by managing service quality and cost and leading delivery. Proactively support sales through innovative solutions and delivery excellence. Must have skills : Amazon Web Services (AWS) Good to have skills : NA Minimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Delivery Lead, you will manage the delivery of large and complex technology projects. Your ty...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP BTP Datasphere Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related...

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120...

About The Role Project Role : Program/Project Management Lead Project Role Description : Manage overall delivery of a program or project to achieve business outcomes. Define project scope and monitor execution of deliverables. Communicate across multiple stakeholders to manage expectations, issues and outcomes. Must have skills : Amazon Web Services (AWS) Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Program/Project Management Lead, you will manage the overall delivery of a program or project to achieve business outcomes. Your typical day will involve defining project scope, monitoring the executi...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Document Management Systems (DMS) Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, ana...

About The Role Project Role : Cloud Platform Engineer Project Role Description : Designs, builds, tests, and deploys cloud application solutions that integrate cloud and non-cloud infrastructure. Can deploy infrastructure and platform environments, creates a proof of architecture to test architecture viability, security and performance. Must have skills : Alteryx Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Cloud Platform Engineer, you will engage in the design, construction, testing, and deployment of cloud application solutions that seamlessly integrate both cloud and non-cloud infrastructures. Y...

About The Role Skill required: Omnichannel - Customer Service Designation: Service Delivery Ops Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. W...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Warehouse Management Solutions Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve soft...