11785 Incident Management Jobs - Page 17

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they uti...

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Microsoft 365 Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolvin...

Curiosity we delight in the discovery of new challenges and feel compelled to solve them Integrity We are relatable and trustworthy, steadfast in our commitment to our colleagues, customers, and partners Accountability We show up and deliver measurable, meaningful business value Consistently. Passion We have a shared enthusiasm for transforming our clients Responsibilities: Provide L2/L3 support for .NET applications, APIs, and integrations. Troubleshoot issues related to SQL databases, SFTP, and cloud-hosted systems. Collaborate with development/infrastructure teams for root cause analysis and fixes. Document solutions and create knowledge base articles. Handle customer escalations and ensu...

Oversee Support Operations Ensure the efficiency and effectiveness of all support operations within the Account. Collaborate with Stakeholders Engage in regular discussions with clients, internal teams, and external partners to align on support strategies. Issue Resolution Management Proactively identify and escalate application-related issues to vendors and stakeholders to ensure timely resolution. Service Level Assurance Monitor and maintain service continuity to meet agreed-upon service levels. Performance Reporting Generate and present periodic reports on support function performance, including metrics on service delivery and financial health. Incident Management Act as the escalation po...

Serve as Subject matter Expert (SME) in at least one or more cybersecurity domains such as IAM, SOC, vulnerability management, Secure SDLC, Business Continuity & Disaster recovery, Threat Protection, Security Architecture & Engineering, Role Based access control, Zero trust principles, Multi Factor Authentication, Threat intelligence and Incident management Demonstrate strong working knowledge across complementary cybersecurity domains and lead modernization efforts including the automation of vulnerability management, Penetration Testing, Red Teaming and patching across systems, while ensuring integration with SOC and IAM teams, etc. Architect and implement security frameworks including Zer...

About The Role Project Role : Delivery Operations Representative Project Role Description : Deliver or support delivery of contracts and programs. Assign and manage work assignments of contract team. Manage service delivery quality and cost. Must have skills : Infrastructure Service Management Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Delivery Operations Representative, you will engage in a dynamic work environment where you will be responsible for assigning and managing work assignments. Your typical day will involve driving people management activities for the delivery team, ensuring that se...

Bachelor s degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences. 1-3 years of experience in SAP ABAP module experience with SAP S/4 HANA ABAP Development and SAP Fiori/UI5 Development. Focus on level 3 support and global operations. Understanding of SAP Functional modules and business processes with the ability to translate business requirements and issues into technical solutions. Excellent troubleshooting skills with the ability to analyze and resolve complex technical issues in a timely manner in a multi-region environment. Strong communication, collaboration, and leadership skills with the ability to work effectively in a global, cross f...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they u...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP BRIM Convergent Charging (CC) Good to have skills : NA Minimum 5 year of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also eng...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP FI S/4HANA Accounting Good to have skills : NA Minimum 7.5 year of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in...

About The Role Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Good to have skills : NA Minimum 3 year of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with various stakeholders to gather insights, analyzing user needs, and translating them into functional specifications. You will engage in discussions...

We are currently seeking an experienced professional to join our team in the role of Associate Director, Software Engineering In this role you will: Analyse incident and change data to identify patterns, root causes, and systemic risks. Define and track service health metrics (MTTR, failure rates, change success, etc.). Partner with product and support teams to implement reliability improvements. Accountability for the control and compliance of the engineering process. Promote innovation and adoption of cutting-edge specialist technologies and practices with the domain. Build and maintain dashboards and reporting to support visibility and accountability. Support automation and tooling initia...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Network Infrastructures Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your d...

Handle and execute service requests, triage and diagnose incidents, and assist with daily operations for the platform Own client projects working with hedge fund custodians/administrators, as well as internal projects working with R&D More experienced consultants are expected to train associates, act as an escalation point, and handle more complex or nuanced projects Manage case queue and ensure cases are handled in a timely manner with effective prioritization of tasks on hand Collaborate closely with internal teams (Development, Project Management etc.) to ensure successful fixes for any bugs to achieve a quick resolution for client satisfaction Advocate for product enhancements to meet ev...

Skillset: 1. Guidewire PolicyCenter v10 2. Configuration & Integration 3. Insurance domain knowledge 4. Basic hands on knowledge on SQL Responsibilities: 1. Incident management 2. Support the day to day operations for insurance operations 3. Work closely with business and IT SME 4. Support testing & deployment

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 5 year of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business needs, overseeing project timelines, and facilitating communication among stakehold...

About The Role Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Incident Management Good to have skills : NA Minimum 7.5 year of experience is required E...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your da...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Incident Management Good to have skills : NA Minimum 7.5 year of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business objectives, addressing any challenges that arise, and facilitating communication among stakeho...

About The Role Skill required: Pharmacovigilance Services - Pharmacovigilance & Drug Safety Surveillance Designation: Pharmacovigilance Services Sr Analyst Qualifications: Bachelor of Pharmacy/Bachelor Degree in Life Sciences Years of Experience: 5 to 8 years What would you do? You will be aligned with our Life Sciences R&D vertical. Our services span across the entire life sciences enterprise, from research laboratories, clinical trials support, and regulatory services, to pharmacovigilance and patient services solutions. Employees under this span will be a part of one of the sub-offerings - Clinical, Pharmacovigilance & Regulatory, helping the worlds leading biopharma companies bring their...

Work Flexibility: Hybrid What you will do: Participate actively in the design and execution of enhancements and projects in the specific area of competency for Stryker divisions Manage ITSM process like change management, incident management and problem management. Ensure and work to keep service management KPIs under control and timely issue identification, resolution, handling escalation & ensuring process consistency Proactively work on continuous improvement activities for generating higher productivity in terms of business benefits and reduction of ticket count Manage internal stakeholders at various level and handle governance of managed services supplier Independently support business...

Work Flexibility: Hybrid What you will do: Assist with Configur ing , manag ing , and maintain ing the ServiceNow platform, ensuring its functionality and performance. Investigate and diagnose problems, find root causes and identify solutions and provide support to end-users, resolving issues and working tickets as needed. Assist with platform upgrades and apply patches to ensure the system is up to date when required . Partner with ServiceNow team members to develop wo rkflows, perform tes t ing , and assist in solution development. Assist in monitoring and maintaining the core data on the platform, including but not limited to, users, groups, locations, and other critical platform resource...

Role & responsibilities - We are seeking a skilled Azure DevOps Engineer with strong expertise in designing, implementing, and managing CI/CD pipelines and infrastructure automation. The ideal candidate will have hands-on experience with Azure DevOps, Infrastructure as Code (IaC), containerization, and performance optimization in cloud environments. This role requires a proactive mindset, strong collaboration skills, and a passion for continuous improvement. Key Responsibilities: Design, implement, and manage CI/CD pipelines using Azure DevOps. Develop and maintain Infrastructure as Code (IaC) using Terraform and ARM templates. Implement DevOps best practices aligned with Agile and Scrum met...

This Position reports to: Project Execution Manager Your role and responsibilities In this role, you will have the opportunity to coordinate service work done at site and ensure it complies with ABB's and customers guidelines. Each day, you will act as a single point of contact for the customer during the execution of a service job. You will also showcase your expertise by leading and delivering responsive support coordination to exceed customer expectations/experience. You will be mainly accountable for: Assessing gaps in service delivery, contract execution, and customer focus and working with engineers and operations managers to mitigate the issues identified. Tracking completion of servi...

Type : Contract Description Network Vulnerability management. Occasional network pen testing Network security architect The scope of the consultant services is to assist IKEA in Understanding the network architecture of MP. Assessing the vulnerability of the infrastructure. Scanning through the various reports of network vulnerability scans. Mitigation plan and report of various network vulnerability. Guiding infrastructure team around OT security. Requirements for this position. Industry experience of around 10 to 15 yrs . Ability to identify network attacks and systemic security issues as they relate to threats and vulnerabilities, with a focus on recommendations for enhancements or remedi...