Technical Program Manager

Job Title- Technology

Location- India

Reports to-

Role Description-

We are seeking an experienced Programme Manager to lead FNZs IT Service Management (including ServiceNow platform) transformation. You will be responsible for driving the implementation, and adoption of ServiceNow capabilities across the organisation, covering IT Service Management and related workflows.
This is a strategic programme leadership role requiring proven experience delivering platform-enabled change at scale. You will work across diverse business and technology teams, shaping the roadmap, coordinating delivery, and ensuring that ServiceNow is used in a way that simplifies processes, improves service quality, and provides meaningful insights.

The role requires the ability to align a complex, multi-year programme with business priorities, inspire teams, and deliver measurable results in a fast-moving environment.

Assignment

FNZ is investing in a unified service management platform as a key enabler of operational excellence and scalability. ServiceNow will underpin core ITSM processes and related enterprise workflows, providing a single, integrated platform for managing demand, changes, incidents, and service performance.
This role is central to that ambition, leading the end-to-end programme lifecycle from strategy and roadmap through design, build, migration, and business change ensuring FNZ gains maximum value from the ServiceNow platform.The projects within the programme will not be limited to ServiceNow technology, but also include supporting tools and processes.

Specific Role Responsibilities

Lead the planning, execution, and delivery of FNZs ITSM programme in alignment with the Technology Strategy and service management objectives.
- Develop and maintain the ServiceNow and supporting roadmaps, ensuring it reflects business priorities, regulatory requirements, and technical feasibility.- Strengthen programme governance structures, ensuring initiatives remain on scope, timeline, and budget, with clear ownership and decision-making.- Define and monitor programme metrics, milestones, deliverables, and KPIs, including adoption, process efficiency, and service quality.- Provide clear, evidence-based programme reporting and dashboards for senior leadership.- Work closely with IT Service Management, Security, Infrastructure, and business stakeholders to ensure processes are designed and implemented consistently on ServiceNow.- Coordinate the design and configuration of ServiceNow modules (e.g. Incident, Problem, Change, Request, CMDB, Knowledge) in partnership with the Lead Architect and process owners.- Plan and enable integrations between ServiceNow and other core platforms and tools, ensuring data quality and end-to-end process flows.- Manage programme risks, assumptions, issues, and dependencies, ensuring proactive mitigation and escalation where needed.- Lead change management and communication activities to drive adoption and ensure that new ways of working are understood and embedded.- Engage and influence senior stakeholders to secure alignment, clarity, and commitment to programme outcomes.

Experience required

Essential

Preferred

• Experience working in highly regulated industries.
• Understanding of financial services technology landscapes.

About FNZ Culture

1. Customer obsessed for the long-term
2. Think big and make an impact
3. Act now and own it all the way
4. Challenge, commit and win together

Read more about The FNZ Way and our values

Opportunities

• Right from day one, you will work alongside exceptional, multicultural teams - experts in their respective fields - who will inspire and challenge you to make your greatest impact.
• Be part of a highly successful, rapidly growing, global business that is leading the delivery of financial services via cloud computing and partners with some of the worlds largest companies;
• Working in a flexible and agile way that meets the needs of the business and personal circumstances;
• Remuneration, significant financial rewards and career advancement is based on individual contribution and business impact rather than tenure or seniority;
• We provide global career opportunities for our best employees at any of our offices in the UK, EU, US, Canada, South Africa and APAC.

Commitment to Equal Opportunities

At FNZ, we recognise that diversity, equity and inclusion are important factors contributing to our success. We embrace the unique perspective and capabilities of our current and future employees, which will help us continue to drive innovation and achieve our business goals. Recruitment decisions at FNZ are made in a non-discriminatory manner without regard to gender, ethnicity/race, faith, age, nationality, gender identity, sexual orientation, marital status, socio-economic background, disability or military veteran status where all applicants and employees are valued and respected.
In addition, we want to ensure accessibility needs are well supported, if you require specific support please advise us.