Technical Program Manager

About the company:

At Appbrew, our mission is to create the best shopping experience for DTC brands globally. We are building an AI first app platform that enables brands to build high-performance, mobile apps that drive retention and revenue.

We’re backed by Accel Partners. Three years into our journey, we have managed to work with 190+ DTC brands across India, the USA, Australia, and the UK.

Team:

You’ll work with a passionate, mission-driven, and cross-disciplinary team. Our team is built to be more than the sum of its parts. We benefit from each other’s perspectives, getting a more complete understanding of the problem and deliver positive impact in our customer’s business.

The co-founding team currently comprises:

• Abhijeet Singh, DCE+FMS, CEO
• Mayank Agarwal, IIT KGP, CTO
• Sharat Chandra, IIT KGP, CPO

Role Overview:

We are looking for a Customer Onboarding Technical Program Manager (TPM) to own the end-to-end technical onboarding process for our customers.

You will manage multi-disciplinary onboarding programs involving mobile app customization, e-commerce platform integration, and app store publishing.

Your goal: deliver customers’ mobile apps live, on time, and with zero post-launch issues — while continually improving speed, efficiency, and scalability of the onboarding process.

Key Responsibilities:

Program Management

• Own and drive onboarding timelines from contract signature to app launch.
• Create and maintain onboarding roadmaps and milestones per customer.
• Collaborate with cross-functional teams:
• Design for branding & UI customization.
• Engineering (mobile & backend) for feature setup & integrations.
• QA for build verification.
• Support & Success

Technical Coordination

• Ensure Shopify store connection, API configurations, and app settings are correctly implemented.
• Coordinate feature enablement (push notifications, analytics, loyalty, etc.).
• Oversee app release, ensuring assets and configurations meet app store guidelines.
• Serve as technical escalation point for onboarding issues.

Process Optimization

• Build onboarding playbooks for different customer tiers and regions.
• Implement tracking dashboards for customer onboarding status.
• Identify bottlenecks and work with teams to shorten time-to-launch.
• Partner with engineering to automate repetitive setup tasks.

Risk & Quality Management

• Pre-empt app store rejection risks by aligning builds to Apple/Google policies.
• Maintain rollback/hotfix plans for post-launch issues.
• Ensure launch checklists are completed for every customer.

Required Skills & Experience:

• 2+ years experience in Program/Project Management in SaaS or Mobile App Development.
• Excellent stakeholder management and communication skills.
• Strong organizational skills and ability to manage multiple concurrent onboarding programs.
• Experience with Shopify or similar e-commerce platform integrations.
• Strong understanding of mobile app release cycles (iOS/Android) and app store requirements.

Key Metrics for Success

• Average time-to-launch per customer.
• % of customers launched on time.
• Customer onboarding satisfaction score (NPS or CSAT).
• % reduction in manual onboarding tasks through automation.
• Decrease in post-launch incidents.

Why Join Us

• You’ll directly impact customer success and revenue recognition.
• You’ll help shape scalable onboarding processes for thousands of customers.
• You’ll work on cutting-edge e-commerce technology

Job Type: Full-time

Pay: Up to ₹1,800,000.00 per year

Benefits:

• Flexible schedule
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund
• Work from home

Application Question(s):

• How many years of work experience do you have with Software as a Service (SaaS)?
• Do you have experience working with Shopify or similar e-commerce platform integrations?

Work Location: In person