Executive - Technical Support (IT)

Sudit K Parekh & Co

0 - 2 years

6 - 10 Lacs

bengaluru

Posted:6 days ago| Platform:

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Skills Required

it technical support networking excel system administration technical support active directory remote support incident management writing microsoft windows desktop support troubleshooting it infrastructure management communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Quick response to incoming tickets on ticketing portal
Hands on experience with Windows 10/11 0S
Install, configure and upgrade OS and other business applications on end users' systems (Desktops/laptops)
Hands on experience and troubleshooting the issues related to MS Office application like outlook, excel, word etc.
Assist with onboarding and offboarding of the associates (internal users)
Keep inventory of all the assets like Desktop, Laptop, Printers, Software licenses etc.
Working on compliance reports like Antivirus reports, WSUS reports etc.
Basic knowledge of Active Directory, Networking and Servers
Responsible for queries related to the Printers and basic troubleshooting
Act as frontline support for internal users if any system goes down

Additional Skillsets:

Analytical and problem - solving skills
Good communication skills, both written and verbal
Teamworking skills
Methodical approach to tasks
Working on monthly MIS and MRM report
Preparation of SOP and knowledge base articles

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