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Nexdigm (SKP)
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Executive - Technical Support (IT)

Executive - Technical Support (IT)

Nexdigm (SKP)

0 - 3 years

2 - 5 Lacs

mumbai

Posted:8 hours ago| Platform:

Apply

Skills Required

ticketing wsus networking mis analytical active directory antivirus windows troubleshooting ms office

Work Mode

Work from Office

Job Type

Full Time

Job Description

Location City

Mumbai

Department

Tech Support

Experience

0 - 3 Years

Designation

Technical Support Executive

Total Position

Employee Type

Fixed Term

Job Description

About Us:

Click here to know - Who we are

Job Summary -

Roles and Responsibilities:

Experience - 1 year
Quick response to incoming tickets on ticketing portal
Hands on experience with Windows 10/11 0S
Install, configure and upgrade OS and other business applications on end users systems (Desktops/laptops)
Hands on experience and troubleshooting the issues related to MS Office application like outlook, excel, word etc.
Assist with onboarding and offboarding of the associates (internal users)
Keep inventory of all the assets like Desktop, Laptop, Printers, Software licenses etc.
Working on compliance reports like Antivirus reports, WSUS reports etc.
Basic knowledge of Active Directory, Networking and Servers
Responsible for queries related to the Printers and basic troubleshooting
Act as frontline support for internal users if any system goes down

Additional Skillsets:

Analytical and problem - solving skills
Good communication skills, both written and verbal
Teamworking skills
Methodical approach to tasks
Working on monthly MIS and MRM report
Preparation of SOP and knowledge base articles

Location - Mumbai (Lower Parel)

Finally, our people are our most valuable asset; if you agree with us on this, we would love to meet you!

Your interaction with us will involve:

Technical interview

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