247 Wsus Jobs

Role: DC LEAD Location : Gurgaon Sammaan Capital's corporate office at Augusta Point is located at 4th Floor, Augusta Point, Golf Course Road, DLF Phase-5, Sector-53, Gurugram, Haryana -122002, India. EXP: 8-9YRS BUDGET : 10-12LPA Working Days : 6 WFO Look for immediate joiners only 1. JOB DESCRIPTION – Data Centre Lead/ Data Centre Operation Manager 1. Windows Server Administration Windows Server (2016/2019/2022) installation, configuration, and troubleshooting Active Directory (AD) management, Group Policy, and Domain Controllers DNS, DHCP, and network services configuration PowerShell scripting for automation 2. Virtualization & Cloud Hyper-V and VMware administration Virtual Machine (VM) provisioning and maintenance 3. Security & Compliance Patch management and Windows Update services (WSUS) Endpoint security, antivirus, and malware protection Compliance with IT security frameworks (ISO 27001, NIST, GDPR) 4. Monitoring & Performance Optimization Performance tuning and resource optimization Monitoring tools (ME , Zabbix) Troubleshooting high CPU, memory, disk, and network utilization issues 5. High Availability & Disaster Recovery Failover clustering and load balancing Disaster recovery planning and execution Windows Server Backup and restore strategies 7. Incident & Problem Management ITIL framework and service management best practices RCA (Root Cause Analysis) and incident handling

Job Title: Citrix Specialist – Citrix & Windows Infrastructure Location : Trivandrum, Kerala Job Type : Full-Time Experience Level : 6+ years Job Summary: We are seeking a Specialist with expertise in Citrix Virtual Apps and Desktops (CVAD) and Windows Server infrastructure to support and optimize enterprise virtual desktop and server environments. The ideal candidate will be responsible for day-to-day operations, deployment, troubleshooting, and performance optimization of Citrix and Windows platforms, ensuring secure and seamless end-user experiences across the organization. Key Responsibilities: 1. Citrix Environment Management Deploy, configure, and maintain Citrix Virtual Apps and Desktops (CVAD) environments across on-premises or cloud platforms. Support Citrix components such as Delivery Controllers, StoreFront, Director, Citrix ADC (NetScaler), and Citrix Cloud . Manage application and desktop publishing , profile management (FSLogix or Citrix UPM), and session optimization. Troubleshoot login issues, session disconnects, and profile-related problems . Monitor performance using Citrix Director , ControlUp , or equivalent tools. 2. Windows Server & Infrastructure Administration Install, configure, and manage Windows Server 2016/2019/2022 , Active Directory, DNS, DHCP, and Group Policy. Support virtual infrastructure (VMware or Hyper-V) for hosting Citrix and application servers. Handle patch management, backup, and performance tuning of Windows servers. Implement disaster recovery and high availability (HA) strategies for critical infrastructure components. 3. User Access & Security Integrate Citrix access with Azure AD, Conditional Access, MFA , and SSO solutions. Manage role-based access control (RBAC) and enforce security baselines across all managed systems. Work with security teams to harden Citrix and Windows environments and respond to security incidents 4. Automation & Documentation Develop PowerShell scripts to automate routine administration, reporting, and remediation tasks. Maintain system documentation , SOPs, and troubleshooting guides. Contribute to continuous improvement efforts in system reliability and operational efficiency. Required Qualifications & Skills: Must-Have: Hands-on experience with Citrix Virtual Apps & Desktops (CVAD) . Proficiency in Windows Server administration , including Active Directory, DNS, DHCP, and GPOs . Basic understanding of virtualization platforms (VMware or Hyper-V). Experience troubleshooting Citrix sessions, logon issues, and Windows server performance . Scripting knowledge in PowerShell for administration and automation tasks. Good-to-Have: Experience with Citrix Cloud, Citrix ADC (NetScaler), FSLogix , or App Layering . Exposure to ControlUp, Director, or other Citrix monitoring tools . Knowledge of profile management, image management (MCS/PVS), and storage optimization . Familiarity with patching tools (WSUS, SCCM) and endpoint security integration . Understanding of ITIL processes, change management, and ticketing systems (e.g., ServiceNow) . Certifications (Preferred but not Mandatory): Citrix Certified Associate – Virtualization (CCA-V) Microsoft Certified: Windows Server Hybrid Administrator Associate ITIL Foundation Certification Education: Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).

Job Name: Infrastructure Security Engineer Location- Onsite- Ahmedabad Job Type- Full Time Position Overview We are seeking an experienced Infrastructure Security Engineer to join our cybersecurity team and play a critical role in protecting our organization's digital infrastructure. This position requires a versatile security professional who can operate across multiple domains including cloud security, vulnerability management/patch management, endpoint protection, and security operations. Key Responsibilities AWS Cloud Security Design, implement, and maintain security controls across AWS environments including IAM policies, security groups, NACLs, and VPC configurations Configure and manage AWS security services such as CloudTrail, GuardDuty, Security Hub, Config, and Inspector Implement Infrastructure as Code (IaC) security best practices using CloudFormation, Terraform, or CDK Conduct regular security assessments of cloud architectures and recommend improvements Manage AWS compliance frameworks and ensure adherence to industry standards (SOC 2, ISO 27001, etc.) Vulnerability Management Lead enterprise-wide vulnerability assessment programs using tools such as Nessus Develop and maintain vulnerability and patch management policies, procedures, and SLAs, regular reporting Coordinate with IT and development teams to prioritize and remediate security vulnerabilities Generate executive-level reports on vulnerability metrics and risk exposure Conduct regular penetration testing and security assessments of applications and infrastructure Patch Management Design and implement automated patch management strategies across Windows, Linux, and cloud environments Coordinate with system administrators to schedule and deploy critical security patches Maintain patch testing procedures to minimize business disruption Monitor patch compliance across the enterprise and report on patch deployment status Develop rollback procedures and incident response plans for patch-related issues Endpoint Security Deploy and manage endpoint detection and response (EDR) solutions such as CrowdStrike Configure and tune endpoint security policies including antivirus, application control, and device encryption Investigate and respond to endpoint security incidents and malware infections Implement mobile device management (MDM) and bring-your-own-device (BYOD) security policies Conduct forensic analysis of compromised endpoints when required Required Qualifications Education & Experience Bachelor's degree in computer science, Information Security, or related field Minimum 5+ years of hands-on experience in information security roles 3+ years of experience with AWS cloud security architecture and services Technical Skills Cloud Security: Deep expertise in AWS security services, IAM, VPC security, and cloud compliance frameworks Vulnerability Management: Proficiency with vulnerability scanners (Qualys, Nessus, Rapid7) and risk assessment methodologies Patch Management: Experience with automated patching tools (WSUS, Red Hat Satellite, AWS Systems Manager) Endpoint Security: Hands-on experience with EDR/XDR platforms and endpoint management tools SIEM/SOAR: Advanced skills in log analysis, correlation rule development, and security orchestration Operating Systems: Strong knowledge of Windows and Linux security hardening and administration Security Certifications (Preferred) AWS Certified Security - Specialty CISSP (Certified Information Systems Security Professional) GCIH (GIAC Certified Incident Handler) CEH (Certified Ethical Hacker) Key Competencies Strong analytical and problem-solving skills with attention to detail Excellent communication skills and ability to explain complex security concepts to technical and non-technical stakeholders Project management capabilities with experience leading cross-functional security initiatives Ability to work in fast-paced environments and manage multiple priorities Strong understanding of regulatory compliance requirements (PCI-DSS, HIPAA, SOX, GDPR) Experience with risk assessment frameworks and security governance Reporting Structure This position reports to the Engineering Manager Cyber Security and collaborates closely with IT Operations, Development Teams.

VDI Job Description Implement, manage and support VMware VSphere virtualization technology on bare-metal server hardware. Implement and manage bare-metal servers. Implement, Manage and support Vmware Horizon VDI environment Implement, manage and support operating systems with Microsoft Windows Server OS. Implement, manage and support many applications which support the operation of the private cloud infrastructure: Microsoft Active Directory, Active Directory DNS, Window Time, Domain Group Policies, WSUS (Windows Update Services), Network Policy Server (NPS) Omnissa Horizon VDI, Horizon UEM, and Windows 11 based VDIs. Various other 3rd party applications used to support and manage the environment. Maintain a secure and supportable environment at current release and patch levels, apply regular and routine updates and patches to all servers and systems. Implement and maintain server and systems infrastructure adhering to HIPAA and PCI-DSS requirements, provide evidence to security compliance teams for ongoing audits.

Role: DC LEAD Location : Gurgaon Sammaan Capital's corporate office at Augusta Point is located at 4th Floor, Augusta Point, Golf Course Road, DLF Phase-5, Sector-53, Gurugram, Haryana -122002, India. EXP: 8-9YRS BUDGET : 10-12LPA Working Days : 6 WFO Look for immediate joiners only 1. JOB DESCRIPTION – Data Centre Lead/ Data Centre Operation Manager 1. Windows Server Administration Windows Server (2016/2019/2022) installation, configuration, and troubleshooting Active Directory (AD) management, Group Policy, and Domain Controllers DNS, DHCP, and network services configuration PowerShell scripting for automation 2. Virtualization & Cloud Hyper-V and VMware administration Virtual Machine (VM) provisioning and maintenance 3. Security & Compliance Patch management and Windows Update services (WSUS) Endpoint security, antivirus, and malware protection Compliance with IT security frameworks (ISO 27001, NIST, GDPR) 4. Monitoring & Performance Optimization Performance tuning and resource optimization Monitoring tools (ME , Zabbix) Troubleshooting high CPU, memory, disk, and network utilization issues 5. High Availability & Disaster Recovery Failover clustering and load balancing Disaster recovery planning and execution Windows Server Backup and restore strategies 7. Incident & Problem Management ITIL framework and service management best practices RCA (Root Cause Analysis) and incident handling

Job Description Some careers shine brighter than others, If youre looking for a career that will help you stand out, join HSBC and fulfil your potential Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further, HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions, We are currently seeking an experienced professional to join our team in the role of Consultant Specialist In this role, you will: Lead & participate in MECM infrastructure upgrades, configuration, support and maintenance, Builds technical plans and manages the upgrade of MECM servers and MECM clients, Acts as a Subject Matter Expert for MECM related technical escalations Ensures that MECM infrastructure meets the service availability metrics by monitoring MECM and Adaptiva services, client healthiness, performance tuning and capacity planning & troubleshooting advanced MECM related issues, Provide 16 5 x7 support on MECM service following a global Rota and follow-the-sun support, Lead and manage the troubleshooting of incidents, including joining crisis call and working with teams and vendors for a resolution, Adhere to internal process to support the service, including change management, and incident management policy Perform pro-active analysis on day-to-day work to obtain automation on deliveries thereby reducing repetitive and standardized tasks/processes Automate processes wherever possible/feasible, Take the lead with new initiatives (Windows 11 upgrade, process simplification etc) Take lead to drive other teams for new initiatives related to MECM, Take ownership of technical deliverables and handle technical escalations for the team Conduct relevant Knowledge Sharing & Training sessions to develop skills of team members Provide guidance to team members on day-to-day basis as required, Ensure appropriate documentation is created or kept up to date, Act as a deputy of team lead, if required, Requirements To be successful in this role, you should meet the following requirements: 8 to 12 years of relevant IT experience, with minimum 8 years of strong MECM knowledge with proven experience in supporting MECM infrastructure & Windows OS in large enterprise environment, Experience in managing infrastructure Windows OS, SQL Database, Storage, and Network Technologies Having worked on multi-level MECM hierarchy with CAS and multiple primary sites spread across geographical locations with hands on experience on troubleshooting SQL DRS/File Based replication issues, Hands-on experience on troubleshooting Hardware Inventory Issues with knowledge of logs, workflow and components Proven knowledge on DCM Assets compliance baseline issue troubleshooting, workflow, logs and components Experience on troubleshooting MECM Server side policy logs, policy mapping issues and policy download failures on end user devices Working knowledge on CCM Client level troubleshooting with MP/DP installation issue experience, Understand how network boot PXE works and troubleshooting Task Sequence with device build failure troubleshooting Software and application deployment troubleshooting experience with knowledge of logs, flow, and components, In-depth knowledge in Windows server and desktop OS, WSUS and SQL server Good knowledge of scripting and development e-g , VB script, PowerShell, Effective and clear communication skills (written, oral and listening), with ability to describe complex technical scenarios in a concise manner depending on the audience, Proven ability to work across geographies and time zones with a variety of teams, Strong sense of ownership & urgency, ability to prioritize, attention to detail, flexibility, sense of vigilance & adherence to all compliance procedures & policies, Knowledge of Service management techniques including incident, problem, change, release management Ability to work under stress to deliver projects and handle critical system incidents, Experience in supporting Adaptiva and knowledge of software development would be an added advantage, Youll achieve more when you join HSBC, hsbc /careers HSBC is committed to building a culture where all employees are valued, respected and opinions count We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website, Issued by HSBC Software Development India Show

Your Role Manage and maintain standards within the HCL BigFix infrastructure across enterprise endpoints Proactively monitor system health, patch compliance, and software deployment activities Assist users and teams with analysis and resolution of endpoint-related issues Develop and deploy Fixlets, Tasks, and Baselines for automation and compliance Generate reports on patch status, inventory, and audit readiness Your Profile 4 to 12 years of experience in BigFix Administrationor Endpoint Management Proficient inFixlet development, patching workflows, and compliance reporting Strong scripting skills in PowerShell, Bash, or VBScript for automation and customization Experience with SACM, ITIL Incident Management, and Change Management processes Familiarity with Microsoft technologies (Azure, AD, Exchange, SharePoint) What will you love working at Capgemini Work on enterprise-scale endpoint environments supporting global operations Expand your expertise in BigFix, ITSM integrations, and compliance automation Clear career progression from operations to architecture and leadership roles Be part of high-impact projects that ensure endpoint security and operational excellence Thrive in a diverse, inclusive, and agile environment that values innovation and collaboration

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Microsoft Azure IaaS Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time educationRole:Microsoft Azure IAAS Cloud operations Career Level:10Entity:IO Shared Services Job Title:Cloud Operations AnalystRelevant Experience:48 Months and aboveJob Summary :The role includes managing infrastructure with Infrastructure as Code (IaC) tools such as Bicep and Terraform, along with services like SCCM, WSUS, Azure Update Manager, and key infrastructure components such as DFS, Print Servers, Radius/NPS, DHCP, Antivirus Solutions (Symantec/McAfee), Microsoft Failover Cluster, Windows Network Load Balancing (NLB), FTP and SFTP, vulnerability remediation, and server hardening.Key Responsibilities:1.Azure IaaS Management:oDesign, deploy, and manage Azure IaaS services including Windows Server virtual machines, Azure Virtual Networks (VNet), Azure Load Balancers, VPN Gateways, Azure Managed Disks, and Azure Storage Accounts.oImplement and manage Azure Virtual Machines (VMs), configure high availability, fault tolerance, and disaster recovery strategies using Azure Availability Sets, Availability Zones, and Azure Site Recovery (ASR).2.Prominent Azure PaaS Services:oManage Azure App Service for hosting web applications and APIs with auto-scaling, patching, and high availability.oAdminister Azure Functions for serverless computing, creating event-driven workflows and scaling out serverless applications.3.Infrastructure as Code (IaC) with Bicep and Terraform:oDevelop and maintain Infrastructure as Code (IaC) templates using Bicep and Terraform for automated provisioning and management of Azure resources.oImplement and manage deployments using Azure Resource Manager (ARM) templates, Bicep, and Terraform for consistent and repeatable infrastructure builds.4.Windows Server Management:oAdminister and maintain Windows Server environments (2022, 2019, 2016, 2012), both on-premises and in Azure.oConfigure and manage Active Directory Domain Services (AD DS), Group Policy Objects (GPOs), DNS, DHCP, File/Print Services, and Failover Clustering.5.System Center Configuration Manager (SCCM) & Windows Server Update Services (WSUS):oManage SCCM for automated software deployment, OS imaging, patch management, and compliance reporting across hybrid environments.oAdminister WSUS to manage Windows updates across both cloud and on-premises Windows Server environments, ensuring compliance and minimizing vulnerabilities.6.Distributed File System (DFS) & Print Server Management:oConfigure and manage DFS Namespaces (DFS-N) and DFS Replication (DFS-R) for resilient, high-performance file sharing across multiple locations.oMaintain Print Servers, ensuring high availability and security for network printers.7.Radius/NPS (Network Policy Server):oDeploy and maintain Radius/NPS for centralized authentication of wireless networks, VPNs, and network access policies.oEnsure secure integration of Radius/NPS with other network devices and services, providing consistent authentication experiences.8.DHCP Management:oAdminister and maintain DHCP services for dynamic IP address allocation, lease management, and network reliability across cloud and on-premises environments.oEnsure failover configurations for DHCP and address IP conflicts promptly.9.Antivirus Solutions (Symantec/McAfee):oDeploy, manage, and monitor enterprise antivirus solutions such as Symantec Endpoint Protection and McAfee ePolicy Orchestrator (ePO).oImplement security policies to prevent, detect, and respond to threats in a timely manner.10.FTP and SFTP Management:oConfigure and maintain secure FTP and SFTP servers for internal and external file transfers.oEnsure encryption standards are applied, manage user permissions, and resolve connectivity or security issues.Skills and Experience:Required Technical Skills: oStrong expertise in Azure IaaS services including virtual machines, networking, storage, and Azure-specific services such as Azure Site Recovery (ASR) and Azure Backup.oExtensive experience managing Windows Server environments (2022, 2019, 2016, 2012) both on-premises and in Azure.oProficiency in Bicep and Terraform for Infrastructure as Code (IaC), with experience in automating Azure resource deployment.oStrong knowledge of Azure PaaS services including Azure App Service, Azure Functions, and Azure Logic Apps.oHands-on experience with SCCM and WSUS for patching, software deployment, and compliance across hybrid environments.oAdvanced knowledge of server hardening, vulnerability remediation, and security best practices.oExpertise in DFS, Print Servers, Radius/NPS, DHCP, Antivirus Solutions (Symantec/McAfee), Microsoft Failover Clustering, Windows NLB, FTP and SFTP.oProficiency in PowerShell for automation and scripting.Preferred Skills: oExperience with Azure Site Recovery (ASR), Azure Backup, and disaster recovery planning for cloud and hybrid environments.oKnowledge of cloud-native monitoring tools like Azure Monitor, Log Analytics, and Azure Security Center.oFamiliarity with security frameworks and regulatory compliance (e.g., ISO 27001, NIST, GDPR).Experience Level:o4+ years of experience managing Azure IaaS, Windows Server, and hybrid infrastructure components.o2+ years of experience with SCCM, WSUS, PowerShell, Terraform, and Bicep.Education and Certification:Bachelors degree in Computer Science, Information Technology, or a related field.Relevant certifications such as:oMicrosoft Certified:Azure Administrator Associate.oMicrosoft Certified:Windows Server Administrator Associate.oMicrosoft Certified:DevOps Engineer Expert (for IaC focus).oTerraform Certification is a plus. Professional Attributes:1.Should be able to work in 24/7 rota.2.Should have minimum experience of 36 months3.Should have good communication skills4.Should be ready to acquire new skills.5.Should be Flexible to support during OOH. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Microsoft Endpoint Configuration Manager Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time educationJob Title:MECM/SCCM L2 Support Engineer.Experience:56 YearsManagement level:CL10Job Type:Full-TimeWork Mode:HybridJob Summary :The MECM (Microsoft Endpoint Configuration Manager) / SCCM (System Center Configuration Manager) L2 Support Engineer will be responsible for providing second-level support for endpoint management systems, including patch management, software distribution, and compliance reporting. The role involves working closely with L1 support, IT operations, and security teams to ensure a stable and secure end-user computing environment.Key Responsibilities:Provide L2 support for MECM/SCCM-related issues, including troubleshooting client and server-side problems.Monitor and manage software deployments, patch compliance, and system updates.Support monthly patching cycles (WSUS integration, SUP, ADR, maintenance windows).Assist with application packaging and deployment using SCCM.Perform client health checks and remediation for non-compliant systems.Monitor SCCM infrastructure and perform basic administration tasks.Manage collections, task sequences, and operating system deployment (OSD) processes.Generate and analyze reports (via SSRS or Power BI) for patching, compliance, and inventory.Work on incident, problem, and change management processes (ITIL-based).Collaborate with vendors and cross-functional teams to resolve complex issuesTechnical Skills Required:Strong experience in MECM/SCCM administration and support.Good knowledge of Windows Server and Windows OS (7, 10, 11).Application packaging tools (MSI, PowerShell, VBScript) knowledge is an advantage.Familiarity with Active Directory, Group Policy, and WSUS.Understanding of Patch Management Lifecycle and Security Baselines.Scripting knowledge (PowerShell preferred).Experience with remote tools (CM Remote Tools, RDP, etc.).Reporting experience with SCCM reports and/or Power BI.Windows server administration and patch management. Soft Skills: Strong analytical and troubleshooting skills.Excellent communication and documentation skills.Ability to work independently and within a team.Customer-focused with a proactive mindset.Certifications (Preferred but not mandatory):Microsoft Certified:Endpoint Administrator AssociateITIL Foundation CertificationCompTIA A+ / Network+ / Security+ (optional) Qualification 15 years full time education

Job Description At Honeywell, we make a lot of incredible things. But most importantly, we make the future and are looking for people to join our global team of future shapers. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers and doers who are changing the future. Our people are committed to each other and to the realization of our vision through their unique job functions. Our businesses embrace the challenges of innovation so that we define the future. And our global opportunities are endless for you to grow and get recognized for your passion to perform. We are seeking a creative and forward-thinking cybersecurity engineer to develop and enhance cyber security solutions to address unique security challenges in critical infrastructure and industrial businesses. This position is responsible for providing on-site cyber security services associated with industrial Process Control Networks for Honeywell customers in the Oil and Gas; Hydrocarbon Processing; Power Generation; Pulp, Paper & Printing; Continuous Web Solutions; Petrochemicals; Life Sciences; and Metals, Minerals and Mining markets. Services provided include on-site consulting, troubleshooting, network designs, implementation, assessments, and other related tasks as identified. Responsibilities Key Responsibilities: Assume the lead role in assigned projects, ensuring delivery on time, within budget, and to customer satisfaction. Stay technically current with cybersecurity solutions and expand knowledge in designated network disciplines. Maintain relevant cybersecurity certifications such as CCNA, CISSP, GICSP, or similar. Keep abreast of current industry security standards (e.g., IEC-62443, ISO 27000). Build strong relationships with internal and external customers by providing accurate and efficient technical/engineering support. Diagnose problems and provide timely, accurate technical solutions in response to customer inquiries, questions, and issues. Network (VLANs, STP, HSRP, Static routing) config and Troubleshooting, Firewall configuration i.e policies, communication troubleshooting, AD, NMS, SIEM, AV, WSUS, etc Installation, configuration and troubleshooting. Uphold industrial safety awareness through the completion of pertinent safety certifications. Qualifications Basic Qualifications: Bachelor's degree in computer-related fields (e.g., Computer Science, Computer Information Systems, Electronics) or equivalent experience. Cisco Certified Network/Design/Security Professional (at least one certification). GICSP/CISSP Certified Information Systems Security Professional or similar security certification. 5+ years of experience in Networking, endpoint security, and conducting audits/assessments in IT security. 3+ years of experience in Security Projects. 2+ years of experience in Cybersecurity Vulnerability or Risk assessment. 2+ years of experience with Microsoft Active Directory, DNS, WSUS, and Terminal Server. 2+ year of experience in vulnerability scanning and assessments using tools like Nessus and NMAP. Proven experience designing or deploying a minimum of 10 projects leveraging virtualization, preferably VMware. 3+ years of Network Security Experience: Firewalls, ACL, IDS, IPS, SIEM, particularly with Cisco Routers, Switches, or Firewalls. 3+ years of experience with antivirus systems and backup & restore solutions. 3+ years of experience providing network services on customer sites. Excellent written and oral communication skills. Willingness to travel 30-65%. Preferred Qualifications and Experience 3 years’ experience in Operational Technology (OT). IEC-62443 Risk Assessment/Design/Maintenance Certification (at least one). Knowledge of networking protocols including HSRP, STP, RSTP, MSTP, VLAN, 802.1q, IPv4, IPv6, RIPv2, OSPF, EIGRP, DNS, NTP, EtherChannel, FTP, TFTP, and SSH. Awareness of OT cybersecurity best practices and recommendations. Proficiency in preparing functional and detailed design specifications. Ability to work independently. Excellent troubleshooting skills to resolve complex network, application, or system integration issues. About Us Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

Job Summary/Objective Set up & Maintain On-premises Active Directory, Azure Hybrid Cloud Infrastructure. Windows Administration on VMWARE/Hyper-V in Datacenter & Backup : On-premise Active Directory Administrator & ADFS Administration. Configure and manage Microsoft Intune for MDM and MAM. Support hybrid Azure AD joined and Azure AD joined devices. Manage synchronization between on-premises Active Directory and Azure AD using Azure AD Connect. Window Server Administration in Data Center. patching via WSUS or configuration management tools SCCM/Manage Engine. Proficient PowerShell Scripting/.NET Programming. Experience on VMWARE, Hyper-V Admin & Backup Tools,. Work Experience on Azure Security Centre, Azure Defender, and Azure Sentinel (nice to Have). Work Experience in ISO27001/SOC2/GDPR Compliant Organization(Nice to Have). Good Document writing Skill on Microsoft Excel & PowerPoint : Exam AZ-800 : Administering Windows Server Hybrid Core Infrastructure. Exam AZ-801 : Configuring Windows Server Hybrid Advanced Services. SC-300 : Microsoft Identity and Access : Relevant 6 Attributes : Good Communication skills specially written, Excel and PowerPoint Preparation. Team Leader, Effectively articulation of ideas, convey information. Addresses customer inquiries or issues promptly & professionally. Clear and concise communication is essential for understanding requirements & expectations. Work Environment 5 Days in-office working, Posting at Faridabad/Greater Noida, May have to travel Chennai & Overseas. (ref:hirist.tech)

At Honeywell, we are dedicated to creating a better future and are searching for individuals to join our global team of future shapers. When you become part of Honeywell, you enter a performance-driven culture filled with diverse leaders, innovators, and doers who are reshaping the future. Our team is committed to supporting each other and realizing our vision through various job functions. Innovation is at the core of our businesses as we strive to define the future. The opportunities for growth and recognition on a global scale are endless for those who demonstrate a passion for performance. We are currently looking for a cybersecurity engineer who possesses creativity and forward-thinking skills to develop and enhance cybersecurity solutions that address unique security challenges within critical infrastructure and industrial sectors. This role involves providing on-site cybersecurity services for Honeywell customers in industries such as Oil and Gas, Power Generation, Life Sciences, and more. Responsibilities include consulting, troubleshooting, network design, implementation, assessments, and other relevant tasks. **Key Responsibilities:** - Take the lead in assigned projects, ensuring timely delivery, staying within budget, and achieving customer satisfaction. - Stay updated on cybersecurity solutions and expand knowledge in designated network disciplines. - Maintain relevant cybersecurity certifications such as CCNA, CISSP, GICSP, or similar. - Keep abreast of industry security standards like IEC-62443, ISO 27000. - Establish strong relationships with internal and external customers by providing accurate technical support. - Diagnose issues and offer timely technical solutions in response to customer inquiries. - Handle network configuration, troubleshooting, firewall setup, and other related tasks. - Uphold industrial safety awareness by completing pertinent safety certifications. **Basic Qualifications:** - Bachelor's degree in computer-related fields or equivalent experience. - Cisco Certified Network/Design/Security Professional (at least one certification). - GICSP/CISSP Certified Information Systems Security Professional or similar certification. - 5+ years of experience in Networking, endpoint security, and IT security audits/assessments. - 3+ years of experience in Security Projects. - 2+ years of experience in Cybersecurity Vulnerability or Risk assessment. - Proficiency in Microsoft Active Directory, DNS, WSUS, and Terminal Server. - Experience in vulnerability scanning and assessments using tools like Nessus and NMAP. - Proven experience in designing or deploying projects leveraging virtualization, preferably VMware. - Network Security Experience: Firewalls, ACL, IDS, IPS, SIEM, particularly with Cisco Routers, Switches, or Firewalls. - Experience with antivirus systems, backup & restore solutions, and providing network services on customer sites. - Strong written and oral communication skills. - Willingness to travel 30-65%. **Preferred Qualifications and Experience:** - 3 years experience in Operational Technology (OT). - IEC-62443 Risk Assessment/Design/Maintenance Certification (at least one). - Knowledge of various networking protocols. - Awareness of OT cybersecurity best practices. - Proficiency in preparing design specifications. - Ability to work independently. - Excellent troubleshooting skills for resolving complex network issues. Honeywell is a trusted partner in solving complex challenges in automation, aviation, and energy transition. We offer actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments, all powered by our Honeywell Forge software, to create a smarter, safer, and more sustainable world.,

The role requires 2-4 years IT experience and high end L1+ profile. - This is a L1+ role to perform the Technical design for the large complex projects and to provide high end technical support for the BU Operations Strong working knowledge and experience on Linux & Microsoft Windows 2003, 2008, 2012 & 2016 Basic Knowledge in VMWare ESX, VSphere, Vcenter Working knowledge on Patch Mgmt tool like SCCM, WSUS Good knowledge in Active Directory, DNS & DHCP Good knowledge on Microsoft Clusters and NLB Knowledge on Antivirus management for OS & knowledge on Internet Spam Filter products Knowledge on ITIL process Knowledge on Rubrik Back Tool.

Job Description Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist In this role, you will: Lead & participate in MECM infrastructure upgrades, configuration, support and maintenance. Builds technical plans and manages the upgrade of MECM servers and MECM clients. Acts as a Subject Matter Expert for MECM related technical escalations. Ensures that MECM infrastructure meets the service availability metrics by monitoring MECM and Adaptiva services, client healthiness, performance tuning and capacity planning & troubleshooting advanced MECM related issues. Provide 16.5 x7 support on MECM service following a global Rota and follow-the-sun support. Lead and manage the troubleshooting of incidents, including joining crisis call and working with teams and vendors for a resolution. Adhere to internal process to support the service, including change management, and incident management policy. Perform pro-active analysis on day-to-day work to obtain automation on deliveries thereby reducing repetitive and standardized tasks/processes. Automate processes wherever possible/feasible. Take the lead with new initiatives (Windows 11 upgrade, process simplification etc.) Take lead to drive other teams for new initiatives related to MECM. Take ownership of technical deliverables and handle technical escalations for the team Conduct relevant Knowledge Sharing & Training sessions to develop skills of team members. Provide guidance to team members on day-to-day basis as required. Ensure appropriate documentation is created or kept up to date. Act as a deputy of team lead, if required. Requirements To be successful in this role, you should meet the following requirements: 8 to 12 years of relevant IT experience, with minimum 8 years of strong MECM knowledge with proven experience in supporting MECM infrastructure & Windows OS in large enterprise environment. Experience in managing infrastructure - Windows OS, SQL Database, Storage, and Network Technologies Having worked on multi-level MECM hierarchy with CAS and multiple primary sites spread across geographical locations with hands on experience on troubleshooting SQL DRS/File Based replication issues. Hands-on experience on troubleshooting Hardware Inventory Issues with knowledge of logs, workflow and components. Proven knowledge on DCM Assets compliance baseline issue troubleshooting, workflow, logs and components Experience on troubleshooting MECM Server side policy logs, policy mapping issues and policy download failures on end user devices. Working knowledge on CCM Client level troubleshooting with MP/DP installation issue experience. Understand how network boot PXE works and troubleshooting Task Sequence with device build failure troubleshooting. Software and application deployment troubleshooting experience with knowledge of logs, flow, and components. In-depth knowledge in Windows server and desktop OS, WSUS and SQL server. Good knowledge of scripting and development e.g., VB script, PowerShell. Effective and clear communication skills (written, oral and listening), with ability to describe complex technical scenarios in a concise manner depending on the audience. Proven ability to work across geographies and time zones with a variety of teams. Strong sense of ownership & urgency, ability to prioritize, attention to detail, flexibility, sense of vigilance & adherence to all compliance procedures & policies. Knowledge of Service management techniques including incident, problem, change, release management Ability to work under stress to deliver projects and handle critical system incidents. Experience in supporting Adaptiva and knowledge of software development would be an added advantage. You’ll achieve more when you join HSBC. www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by – HSBC Software Development India

Job Description Position : System Administrator Location : Mumbai Education : Bachelor's degree (Technical) Experience : At least 8 to 10 years of experience in end user IT support with Active Directory, Exchange, server, Antivirus, Citrix and networking knowledge. Skills : In-depth Windows (2016 and higher versionsWin11 & Higher versions) Linux & High Availability, Load Balancing, and Disaster Recovery. Exchange, Security products, MCSE, AWS, Hyper -V, Nutanix, Citrix, SAN, NAS, virtual Platform experience. ITIL, Cisco IPT (not must but good if have expertise). Troubleshooting complex issues Hands-on experience on configuration management like Ansible, terraform. Ability to install and manage multiple application environments. In-depth knowledge of Server hardware, Lenovo Laptops hardware In-depth networking background VPN Endpoint troubleshooting. 24/7 Support. As Required Including But Not Limited To: Hardware and infrastructure Third party application support Job Functions: Responsible for setup, configuration, and troubleshooting of complex Windows environments (e.g., clustering, high availability, load balancing, etc.). Support cloud infrastructure on AWS/ azure platform. Hands on experience on Backup and restore technology. Handle IT project role out in Server domain. Configuring and maintaining Hyper V Configuring and managing Antivirus. O365 configuration and management. VPN configuration and management Monitoring and configuring logging of devices, endpoints, Troubleshooting knowledge of windows and hyper V cluster Managing load balancing devices. Configuring and managing Storages as SAN, NAS. Troubleshooting issues on replication at windows and storage level. Worked on Azure AWS / Hyper V platform / Nutanix Hypervisors Performance monitoring of servers (Disk space, usage, CPU & Memory usages). Blue dump analysis Troubleshooting port communication/ depletion issues. Configuring Print Servers Patching Servers using WSUS /tools New server VM builds & in place OS upgrades File & Print server's migration Maintaining Auditing and logging of servers and endpoints. Installation and configuring network services like Active Directory, DNS, DHCP, File & Print in windows Servers configuration management using Ansible, terraform. Troubleshooting AD replication issues. Managing AD,GPO,DNS & DHCP Managing Hyper-V environment. Worked on performance Servers Server Management using ILO Supporting On-call support for high priority issues Following ITIL Processes (Change Management, Incident Management & Problem Management etc.) Willing to work 24/7 environment. Must be flexible to work on weekends and after business hours, if required. Willing to work extended hours for supporting projects and troubleshooting issues. Certifications Desirable : Citrix, Nutanix, AWS, Azure About Us Datavail is a leading provider of data management, application development, analytics, and cloud services, with more than 1,000 professionals helping clients build and manage applications and data via a world-class tech-enabled delivery platform and software solutions across all leading technologies. For more than 17 years, Datavail has worked with thousands of companies spanning different industries and sizes, and is an AWS Advanced Tier Consulting Partner, a Microsoft Solutions Partner for Data & AI and Digital & App Innovation (Azure), an Oracle Partner, and a MySQL Partner.

Exclusive Walkin Drive for Sr.Systems Engineer at Jaipur on 1st August 25 Greeting from Infosys BPM Ltd., You are kindly invited for the Infosys BPM:: Walk-In Drive on 1st August 2025 at Jaipur. Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please mention Candidate ID on top of the Resume https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-HRODIRECT-206442 Interview Information: Intervi ew Date: 1st August 2025 Interview Time: 10 AM till 1 PM Interview Venue - Jaipur:: Infosys BPM Limited, Mahindra World City (SEZ) Jaipur Ltd, Village Kalwara, Tehsil Sanganer, Off National Highway No. 8, Jaipur- 302037 Rajasthan, India Documents to Carry: Please carry 2 set of updated CV (Hard Copy). Please carry Face Mask**. Mandatory to carry PAN or Passport for Identity proof. Job Description Designation-Sr. Systems Engineer Job Location-Jaipur Education-BE/BTECH Experience-3+Years Shift-24/7 Role- Core IT OPS infrastructure Notice period-Immediate Must have skills- Core IT OPS Infra with good communication Roles and Responsibilities, 3-4 years relevant experience in working on infrastructure operations for MNCs with minimum 10000 end users. Experience in managing multiple Active Directories, WSUS, Workspace One, Server, Anti-Virus Servers, MDT servers, Hyper-V, VMWare, IIS etc. Active working knowledge of Windows, networking, storage, firewalls, security practices and certifications like MCSE, CCNA, ITIL processes etc. Excellent customer facing capabilities, communication, analytical, problem solving and decision-making skills Day to day management of infrastructure operations in Infosys data centers PC, Email Exchange, IT Operations & Security, including Service Desk Maintain current and accurate inventory of technology hardware, software and resources Monitor and maintain technology to ensure maximum access Maintain log and/or list of required repairs and maintenance Provide network access to all staff and students Connect and set up hardware and manage all network, applications, desktops, servers and vendors Input and maintain static IP addresses Advise business operations staff of security breach and/or change in password or security status Identify and prepare hardware for disposal when appropriate Ensure hardware is stripped and secured before disposal 24/7 support exposure preferred. Excellent knowledge in MS Products, MS Excel, Word, Power Point, Outlook, Visio, Project, Office 365 etc... Regards, Infosys BPM Recruitment team

The role requires 2-4 years of IT experience and a high-end L1+ profile. This position involves performing technical design for large complex projects and providing advanced technical support for Business Unit Operations. You should have a strong working knowledge and experience with Microsoft Windows operating systems including 2003, 2008, 2012, and 2016. Additionally, basic knowledge of VMWare ESX, VSphere, Vcenter, and working knowledge of Patch Management tools like SCCM and WSUS are required. Candidates should possess good knowledge of Active Directory, DNS, and DHCP, as well as Microsoft Clusters and NLB. Familiarity with Antivirus management for operating systems and Internet Spam Filter products is essential. Knowledge of ITIL processes and experience with Rubrik Back Tool would be beneficial for this role.,

The role requires 2-4 years IT experience and high end L1+ profile. - This is a L1+ role to perform the Technical design for the large complex projects and to provide high end technical support for the BU Operations Strong working knowledge and experience on Microsoft Windows 2003, 2008, 2012 & 2016 Basic Knowledge in VMWare ESX, VSphere, Vcenter Working knowledge on Patch Mgmt tool like SCCM, WSUS Good knowledge in Active Directory, DNS & DHCP Good knowledge on Microsoft Clusters and NLB Knowledge on Antivirus management for OS & knowledge on Internet Spam Filter products Knowledge on ITIL process Knowledge on Rubrik Back Tool.

AS400 Development Experience. Should be able to setup reports in Equation Should have knowledge of Control files for deployment and understanding of how to setup input function How to add changes and support End of day Should be able to understand the User exits write code for it Should have clear understanding of Equation API structures and should be able to write new APIs What is the difference between various API naming conventions e.g. H56HSR, X56HMR etc. Should know about Additional Equation information and how to add at customer level, account level etc. Should have clear verbal and written communication skills in English

Job Summary/Objective Set up & Maintain On-premises Active Directory, Azure Hybrid Cloud Infrastructure Windows Administration on VMWARE/Hyper-V in Datacenter & Backup Administrator Skills On-premise Active Directory Administrator & ADFS Administration Configure and manage Microsoft Intune for MDM and MAM Support hybrid Azure AD joined and Azure AD joined devices. Manage synchronization between on-premises Active Directory and Azure AD using Azure AD Connect. Window Server Administration in Data Center patching via WSUS or configuration management tools SCCM/Manage Engine Proficient PowerShell Scripting /.NET Programming Experience on VMWARE, Hyper-V Admin & Backup Tools, Work Experience on Azure Security Centre, Azure Defender, and Azure Sentinel (nice to Have) Work Experience in ISO27001/SOC2/GDPR Compliant Organization(Nice to Have) Good Document writing Skill on Microsoft Excel & PowerPoint Preparation Certifications Exam AZ-800: Administering Windows Server Hybrid Core Infrastructure Exam AZ-801: Configuring Windows Server Hybrid Advanced Services SC-300: Microsoft Identity and Access Administrator Experience: Relevant 6 Years Personal Attributes Good Communication skills specially written, Excel and PowerPoint Preparation Team Leader, Effectively articulation of ideas, convey information. Addresses customer inquiries or issues promptly & professionally. Clear and concise communication is essential for understanding requirements & expectations. Work Environment : 5 Days in-office working, Posting at Faridabad/Greater Noida, May have to travel Chennai & Overseas

Install, configure & maintain Linux (RHEL, Ubuntu, SUSE) and Windows servers. Handle AD, DHCP, DNS, Hyper-V, SCCM, WSUS. Perform kernel tuning, scripting, patching, log analysis, LDAP, SELinux, firewall, and performance troubleshooting Required Candidate profile Manage Linux (RHEL, Ubuntu, SUSE) & Windows servers, AD, DHCP, DNS, Hyper-V. Expert in shell scripting, performance tuning, patching, WSUS, SCCM, SELinux, LDAP, firewall, logs, and user access issues.

Working in conjunction with the Hitachi energy Commissioning Department to assist in the installation, commissioning, and fault resolution of SCADA, RTU, communications Networks and Protection systems installed base. Work on an on call Rota to provide out of hours emergency call out service to existing customers. Maintain the reporting and record system for customer problems, maintenance, and fixes. Provide technical support to both customers and colleagues in evaluating technical requirements and answering associated technical queries. Assist Sales & Tendering to impart customer and site-specific experience and knowledge. Assist with customer approval activities such as Type Registration (standardization) and customer specific designs. Preparation of technical & test specifications, test reports, IEC61850 files and design drawings etc. To ensure compliance with Quality Management System, Safety Procedures and Accountancy Policies. Help to maintain customer spares and customer standby systems. Preparation of method statements, risk assessments for onsite work activities. Valued team member who is equally capable of lone working and working as a member of a team. Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines. Living Hitachi Energy s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. Your background BE in Computer science, Information Technology, Electrical & Electronics or Communication engineer. Minimum 3-8 years of experience in Substation automation system with strong knowledge on IT - Cyber security concepts. Hands on Experience of Substation automation and communication systems. Strong knowledge on Hitachi Substation Automation Engineering software s such as IET, Microscada, PCM, RTU etc. Experience in Active directory services. Experience in Intrusion detection, Router and firewall configuration, Domain controller configuration, Patch management WSUS concept. Knowledge on other manufacturer substation Automation softwares Knowledge on communication protocol - IEC 61850, IEC 60870 - 5-101, 103 , 104, LON, SPA, DPN3, Modbus etc. Strong background in Protection testing and working with power transmission and distribution protection solutions. Working Knowledge of SCADA & RTUs. Demonstrate excellent customer focus. Proficiency in both spoken & written English language is required. .

Job Description At Honeywell, we make a lot of incredible things. But most importantly, we make the future and are looking for people to join our global team of future shapers. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers and doers who are changing the future. Our people are committed to each other and to the realization of our vision through their unique job functions. Our businesses embrace the challenges of innovation so that we define the future. And our global opportunities are endless for you to grow and get recognized for your passion to perform. We are seeking a creative and forward-thinking cybersecurity engineer to develop and enhance cyber security solutions to address unique security challenges in critical infrastructure and industrial businesses. This position is responsible for providing on-site cyber security services associated with industrial Process Control Networks for Honeywell customers in the Oil and Gas; Hydrocarbon Processing; Power Generation; Pulp, Paper & Printing; Continuous Web Solutions; Petrochemicals; Life Sciences; and Metals, Minerals and Mining markets. Services provided include on-site consulting, troubleshooting, network designs, implementation, assessments, and other related tasks as identified. Responsibilities Key Responsibilities: Assume the lead role in assigned projects, ensuring delivery on time, within budget, and to customer satisfaction. Stay technically current with cybersecurity solutions and expand knowledge in designated network disciplines. Maintain relevant cybersecurity certifications such as CCNA, CISSP, GICSP, or similar. Keep abreast of current industry security standards (e.g., IEC-62443, ISO 27000). Build strong relationships with internal and external customers by providing accurate and efficient technical/engineering support. Diagnose problems and provide timely, accurate technical solutions in response to customer inquiries, questions, and issues. Network (VLANs, STP, HSRP, Static routing) config and Troubleshooting, Firewall configuration i.e policies, communication troubleshooting, AD, NMS, SIEM, AV, WSUS, etc Installation, configuration and troubleshooting. Uphold industrial safety awareness through the completion of pertinent safety certifications. Qualifications Basic Qualifications: Bachelor's degree in computer-related fields (e.g., Computer Science, Computer Information Systems, Electronics) or equivalent experience. Cisco Certified Network/Design/Security Professional (at least one certification). GICSP/CISSP Certified Information Systems Security Professional or similar security certification. 5+ years of experience in Networking, endpoint security, and conducting audits/assessments in IT security. 3+ years of experience in Security Projects. 2+ years of experience in Cybersecurity Vulnerability or Risk assessment. 2+ years of experience with Microsoft Active Directory, DNS, WSUS, and Terminal Server. 2+ year of experience in vulnerability scanning and assessments using tools like Nessus and NMAP. Proven experience designing or deploying a minimum of 10 projects leveraging virtualization, preferably VMware. 3+ years of Network Security Experience: Firewalls, ACL, IDS, IPS, SIEM, particularly with Cisco Routers, Switches, or Firewalls. 3+ years of experience with antivirus systems and backup & restore solutions. 3+ years of experience providing network services on customer sites. Excellent written and oral communication skills. Willingness to travel 30-65%. Preferred Qualifications and Experience 3 years’ experience in Operational Technology (OT). IEC-62443 Risk Assessment/Design/Maintenance Certification (at least one). Knowledge of networking protocols including HSRP, STP, RSTP, MSTP, VLAN, 802.1q, IPv4, IPv6, RIPv2, OSPF, EIGRP, DNS, NTP, EtherChannel, FTP, TFTP, and SSH. Awareness of OT cybersecurity best practices and recommendations. Proficiency in preparing functional and detailed design specifications. Ability to work independently. Excellent troubleshooting skills to resolve complex network, application, or system integration issues. About Us Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

YOUR IMPACT: Achieve high levels of customer satisfaction when responding to customer requests via phone or email Troubleshoot technical issues with the tools and skills after product training, often working with issues that could not be resolved at previous support levels Ensure customer has best product that suits their needs Participate in the content creation lifecycle for support documentation WHAT THE ROLE OFFERS: Assist customers with live and deferred transactions via phone and email with technical support inquiries. Provide advanced troubleshooting on issues including but not limited to, missing data and advanced technical issues. Learn the technical architecture of company products. Work independently to solve customer issues and own case work by diagnosing, troubleshooting, and resolving software, application, hardware, data transport, and network issues related to service and product offerings Manage multiple customer cases simultaneously, ensure all case-related information and activities are accurately documented, and provide timely progress updates to customers and account managers to maintain service level agreements Work with Tier 2 and Tier 3 engineers on technical escalations, bug and a feature request Assist customers and alliance partners troubleshoot and successfully complete disaster recovery tests within a scheduled window of time Become trained to support additional products within the product suite Make business-critical decisions that help customers or partners understand proper data protection techniques to ensure full recovery when needed Properly escalate cases to the appropriate teams as needed based on issue complexity and process documentation. Work closely with these teams to identify new trends/resolutions. Assist in the content creation/editing process for our knowledge Bases by creating and editing content as necessary based on findings within your support interactions. This includes but is not limited to documenting new issues and solutions, editing existing content for clarity, and identifying content that is no longer relevant. WHAT YOU NEED TO SUCCEED: Ideally, 6 months - 1 years experience supporting windows applications Minimum 6 months of answering Inbound call experience for supporting global customers. AS, BS or BA degree in a computer related field preferred. Equivalent work experience will be accepted in place of the education requirement. Must possess highly developed interpersonal and communication skills, and the ability to work with an extensive variety of customers. Must be able to work with difficult customers and situations and still maintain a high level of customer satisfaction. Must be able to maintain a professional demeanor when working with difficult or challenging customers. Heavy telephone usage. Experience with configuration and implementation of Microsoft and/or Linux based servers. Knowledge of Active Directory and Microsoft Exchange. Knowledge of WAN and Network protocols (WINS, DNS, DHCP, TCP). Ability to analyze technical problems without visual contact with the machine. Excellent learning skills. Experience with troubleshooting Cloud based backup and hosted exchange applications with Windows/Mac OS environments (To include but not limited to Outlook, Teams, OneDrive, SharePoint, Intune) Experience with mail configuration on android/IOS mobile devices Ability to utilize available resources to the fullest; must have excellent computer skills. Ability to organize and manage multiple priorities. Demonstrable ability to define problems, gather data, establish facts, and draw valid conclusions. Adept at articulating and responding both verbally and in writing to common inquiries or complaints from customers and partners.

Band : U3Exp : 5 to 7 YrsGood SCCM work experienceGood Intune work experiencePatch Management using SCCM and WSUSM365 patching and troubleshootingTroubleshoot and fix and disruptions on the SCCM infrastructure and able to analyze and suggest/provide improvementsAdvanced administration skills in both software and patch deployment using SCCM 2012 in a multisite corporate environment3rd line technical support experience in a Windows Server and workstationMonthly deployment of security patches to Windows Servers and workstationKnowledge in Scripting languages like powershell,vbscriptCreate and edit scripts for issues ranging from software installation to system configurationManaging the Windows client image, application packaging and scriptingLead and drive definition, implementation and enforcement of systems administration operational processes, procedures, policies and associated documentationProvide application/Windows OS installation / configuration / patching data reporting (application install status, client health, ) leveraging Microsoft System Center Configuration ManagerFollowing strict change, incident, request and problem management guidelinesEnsuring compliance to service level agreementsCreate and maintain driver packages for supported systems (HP / Dell / lenovo / Desktops / Workstations , Laptops).