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Executive - Technical Support (IT)

Executive - Technical Support (IT)

Nexdigm

1 years

0 Lacs

mumbai maharashtra india

Posted:2 days ago| Platform:

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Skills Required

support portal troubleshooting excel word onboarding offboarding inventory software compliance reports antivirus wsus networking communication report

Work Mode

On-site

Job Type

Contractual

Job Description

About Us

Click here to know - 'Who we are?'

Job Summary -

Roles and Responsibilities:

Experience - 1 year
Quick response to incoming tickets on ticketing portal
Hands on experience with Windows 10/11 0S
Install, configure and upgrade OS and other business applications on end users' systems (Desktops/laptops)
Hands on experience and troubleshooting the issues related to MS Office application like outlook, excel, word etc.
Assist with onboarding and offboarding of the associates (internal users)
Keep inventory of all the assets like Desktop, Laptop, Printers, Software licenses etc.
Working on compliance reports like Antivirus reports, WSUS reports etc.
Basic knowledge of Active Directory, Networking and Servers
Responsible for queries related to the Printers and basic troubleshooting
Act as frontline support for internal users if any system goes down

Additional Skillsets

Analytical and problem - solving skills
Good communication skills, both written and verbal
Teamworking skills
Methodical approach to tasks
Working on monthly MIS and MRM report
Preparation of SOP and knowledge base articles

Location - Mumbai (Lower Parel)Finally, our people are our most valuable asset; if you agree with us on this, we would love to meet you!

Your Interaction With Us Will Involve

Technical interview

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