Data Office - Customer Service And Technical Support

9 - 12 years

8 - 12 Lacs

kochi

Posted:14 hours ago| Platform:

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Skills Required

assurance due diligence bloomberg project management consulting customer service ms office stakeholder management operations technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Your key responsibilities

Understanding the Support Role
- Ability to provide responsive and effective customer service.
- Familiarity with the responsibilities of a support analyst.
Customer Service Excellence
- Knowledge of best practices for handling queries and resolving issues.
- Strong communication skills to ensure clarity and professionalism.
Technical Alignment
- Capability to align technical solutions with customer needs.
- Willingness to learn and adapt to new technologies and processes.
Vendor & Marketplace Knowledge
- Interest in learning about key vendors and their offerings (e.g., Refinitiv, Bloomberg, D&B, LSEG).
- Building expertise in datasets provided by these vendors.
- Understanding pricing structures and vendor-specific contexts.
Central Support Function
- Acting as a primary support contact for the firm.
- Managing implementation of purchased data and related services.
Data Integration & APIs
- Handling actual implementation of acquired data.
- Working with APIs for ESG and AI data pipelines.
- Completing registration and setup for data pipeline usage.
Technical & Operational Aspects
- Managing both technical and physical aspects of data onboarding.
- Ensuring smooth integration of vendor data into firm systems.
Continuous Learning
- Commitment to expanding knowledge base on vendor products and services.
- Staying updated on marketplace trends and new data solutions.

Skills and attributes for success

Hands-on Project Coordinator/Manager experience
Exceptional communication skills - both written and verbal
Demonstrate strong organizational skills and structured thinking abilities
Demonstrate strong interpersonal and analytical skills
Be flexible and willing to adjust responsibilities to align with developing business needs

To qualify for the role, you must have

Overall - 9 to 12 years of experience
Graduate - Bachelor s degree - Any discipline
Experience of Managing end-2-end projects. Minimum 9+ years of corporate experience with at least 4+ years of Project Management
Experience in financial management framework
Willingness to adjust responsibilities to align with developing business needs
Flexible to Support various Global time zone depending on the need

Ideally, you ll also have

Knowledge in Project Management tools
Expert in MS Project/Word/PowerPoint/Excel - working knowledge of MS office
Experience in PowerApps will be an added advantage

Technologies and Tools

PowerApps & PowerBI

Willingness to unlearn the learnings
Time Management
Listening skills
Communication skills (Comprehend, verbal & written)
Excellent Stakeholder management skills
Due diligence and decision-making skills
People management experience

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