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Mantras2success Consultants
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Service Coordinator

Service Coordinator

Mantras2success Consultants

0 - 5 years

5 - 7 Lacs

ahmedabad

Posted:13 hours ago| Platform:

Apply

Skills Required

erp operational excellence process improvement billing office administration scheduling customer service ms office technical support logistics

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the Role: Service Coordinator

Service Coordinator

This role is ideal for someone who thrives in a fast-paced environment, enjoys working with global teams, and is passionate about delivering operational excellence.

Key Responsibilities

Coordination & Scheduling

Assist in planning and scheduling global site service activities

Maintain service and agreement schedules and communicate updates to clients

Support Service Engineers with travel planning and logistics

Administrative Support

Manage technical support case systems and follow-ups

Maintain Service Engineer records (visas, medicals, safety cards, offshore qualifications)

Assist with expense claim approvals and ensure timely job reporting

Prepare billing summaries and maintain compliance in third-party systems (e.g., ISNET)

Monitor and replenish spare inventories for Service Engineers

Administer customer service surveys and feedback processes

Process Improvement & Team Support

Identify gaps in current processes and suggest improvements

Provide general administrative support to the Service team

Collaborate with internal teams to ensure smooth operations

About You

Qualifications & Experience

Diploma or BE/BTech in
Mechanical, Electrical, or Instrumentation Engineering

3 5 years of experience in service coordination, customer service, or office administration

Experience working with ERP systems (preferably
Dynamics AX 2012 / AX 365
)

Proficiency in
Toggle
software.

Skills & Attributes

Strong communication, negotiation, and interpersonal skills

Proficient in
MS Office
(Excel, Word, Project)

Excellent time management and organizational skills

Attention to detail and problem-solving mindset

Ability to build and maintain client relationships

Motivated to learn about our products and industry

Strong written and verbal English skills

Key Skills :

Service Coordinator
Manage Documentation
Scheduling Global Site Service
Follow-ups

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