Job Title: Service Engineer Immediate Joinings are mostly preferred. Joining will be between 10- 15 days after the Offer. Location: Karnataka, Kerala, Delhi Experience Required: 0-2 years, Qualification: Diploma / Graduate in Engineering (Electrical, Electronics, ENTC) Department: Service Reporting To: Service Manager Role Purpose: To ensure timely installation, commissioning, troubleshooting, and maintenance of industrial Sorting machines and Grading Machines at customer sites to achieve maximum machine uptime and customer satisfaction. Key Responsibilities: Visit customer sites for installation, commissioning, servicing, and preventive maintenance of sorting machines (Cashew, Plastic, Rice, and Tea sorting machines). Diagnose and resolve technical issues on-site promptly and effectively. Provide training and guidance to operators and maintenance staff at customer sites. Document service activities, maintain service reports, and update call closure details. Ensure adherence to company safety standards and protocols during on-site work. Coordinate with the service coordinator and spares team for part requirements and logistics. Escalate recurring or complex issues to the technical support team or R&D. Maintain strong customer relationships through professional and proactive service support. Key Skills & Competencies: Ability to travel extensively (Pan India) Good communication and customer-handling skills Good technical knowledge of electro-mechanical systems, Electrical systems, use of a Multimeter Understanding of troubleshooting and problem-solving skills Self-motivated and able to work independently in the field
Job Title: Service Engineer Immediate Joinings are mostly preferred. Joining can be between 10- 15 days after the Offer. Location: Odisha (Orissa), Andhra Pradesh, Tamil Nadu Experience Required: 0-2 years, Qualification: Diploma / Graduate in Engineering (Electrical, Electronics, ENTC) Department: Service Reporting To: Service Manager Role Purpose: To ensure timely installation, commissioning, troubleshooting, and maintenance of industrial Sorting machines and Grading Machines at customer sites to achieve maximum machine uptime and customer satisfaction. Key Responsibilities: Visit customer sites for installation, commissioning, servicing, and preventive maintenance of sorting machines (Cashew, Plastic, Rice, and Tea sorting machines). Diagnose and resolve technical issues on-site promptly and effectively. Provide training and guidance to operators and maintenance staff at customer sites. Document service activities, maintain service reports, and update call closure details. Ensure adherence to company safety standards and protocols during on-site work. Coordinate with the service coordinator and spares team for part requirements and logistics. Escalate recurring or complex issues to the technical support team or R&D. Maintain strong customer relationships through professional and proactive service support. Key Skills & Competencies: Ability to travel extensively (Pan India) Good communication and customer-handling skills Good technical knowledge of electro-mechanical systems, Electrical systems, use of a Multimeter Understanding of troubleshooting and problem-solving skills Self-motivated and able to work independently in the field
Key Responsibilities 1. Installation & Commissioning Machine installation, setup, testing, and commissioning of Cashew, Plastic, Rice, and Tea sorting and Grading machines. Validate machine parameters, calibrate sensors, and optimize machine performance. 2. Troubleshooting & Repairs Handle complex electrical, electronic, mechanical, and software-related issues. Guide junior engineers in diagnosing and resolving issues. Escalate high-level technical concerns to R&D when required. 3. Preventive & Predictive Maintenance Plan and execute preventive maintenance schedules at client sites. Identify potential failures and recommend corrective actions. 4. Customer Training & Support Train customer operators and maintenance teams on machine operation and daily care. Provide professional technical support and ensure customer satisfaction. 5. Documentation & Reporting Prepare service reports, commissioning reports, and preventive maintenance entries. Maintain service call logs, spare usage records, and feedback forms. 6. Team Coordination & Leadership Mentor field service engineers and trainees. Coordinate with the service coordinator, spares team, and regional manager. 7. Compliance & Safety Ensure adherence to company safety guidelines and site safety norms. Follow machine handling standards and quality procedures. Key Skills & Competencies Strong knowledge of electromechanical systems, sensors, and industrial automation Experience with color sorting/optical sorting machines (preferred) Hands-on troubleshooting capability Understanding of PLCs, cameras, lighting systems (added advantage) Excellent communication and customer handling Decision-making and leadership skills Ability to travel extensively (6080%) Role & responsibilities Preferred candidate profile
Role Purpose The Sales Coordinator will support the sales team by initiating customer contact, creating new leads, and generating enquiries to help drive business growth. Key Responsibilities Make outbound calls to potential customers to introduce company products and services Identify, qualify, and create new sales leads through cold calling and follow-up Generate and record customer enquiries, ensuring accurate and updated lead information in CRM or sales database Schedule meetings and product demonstrations for the sales team Maintain regular communication with prospects to nurture leads until they are ready to be handed over to sales executives Coordinate with marketing team for campaigns and follow up on responses Prepare daily and weekly lead-generation reports Required Skills & Competencies Good verbal and written communication skills Intermediate level knowledge of MS Office (Excel, Word, PowerPoint) and CRM tools Strong persuasion, negotiation, and interpersonal abilities Proactive and target-driven approach Good organizational and coordination skills Performance Indicators (KPIs) Number of calls made daily/weekly Number of qualified leads generated Number of enquiries created and passed to sales team Conversion rate from lead to opportunity Role & responsibilities Preferred candidate profile
Role Objective: To ensure smooth coordination between customers, service engineers, and internal departments to achieve timely and effective resolution of service calls, maintaining high levels of customer satisfaction and service quality. Key Responsibilities: Receive and log customer service requests and complaints. Assign service calls to field/service engineers based on location, workload, and urgency. Coordinate schedules, travel, and availability of service engineers. Track progress and ensure timely closure of service calls. Maintain and update service call records in the ERP or service management system. Follow up with customers post-service to ensure resolution and satisfaction. Prepare daily/weekly/monthly reports on service performance metrics. Coordinate for spare parts dispatch and availability with stores/logistics team. Communicate technical issues and escalations to Service Manager. Support warranty claim processing and documentation. Required Skills & Competencies: Strong communication and coordination skills Proficiency in MS Office (especially Excel) and service management tools Time management and multi-tasking ability Problem-solving approach and customer-centric mindset Basic understanding of mechanical/electrical machinery (preferred)Role & responsibilities Preferred candidate profile
Role Objective: To ensure smooth coordination between customers, service engineers, and internal departments to achieve timely and effective resolution of service calls, maintaining high levels of customer satisfaction and service quality. Key Responsibilities: Receive and log customer service requests and complaints. Assign service calls to field/service engineers based on location, workload, and urgency. Coordinate schedules, travel, and availability of service engineers. Track progress and ensure timely closure of service calls. Maintain and update service call records in the ERP or service management system. Follow up with customers post-service to ensure resolution and satisfaction. Prepare daily/weekly/monthly reports on service performance metrics. Coordinate for spare parts dispatch and availability with stores/logistics team. Communicate technical issues and escalations to Service Manager. Support warranty claim processing and documentation. Required Skills & Competencies: Strong communication and coordination skills Proficiency in MS Office (especially Excel) and service management tools Time management and multi-tasking ability Problem-solving approach and customer-centric mindset Basic understanding of mechanical/electrical machinery (preferred)Role & responsibilities Preferred candidate profile