The Product Owner owns, maintains, and prioritizes the product backlog for the scrum team. They share the product vision and works closely with the Business Owner, Product Manager and Scrum Master to ensure the team delivers value to the business. They define solutions for required product features, eliciting, and documenting requirements, performing required impact/workflow analysis (use cases, UML diagramming, etc.) and designing the user interface. This individual is a self-starter; with the ability to identify and pursue opportunities without being provided explicit direction. Strong presentation skills, analytic skills, and a passion for improving consumer experiences using technology are essential Essential Duties & Responsibilities Accountable for the product backlog and prioritization of user stories with team members Create business user stories Practical understanding of Scrum principles and practices Partners with Scrum master s in supporting Scrum Framework Shares and decomposes Features into user stories (non-technical) Develop a deep understanding of the customer and product needs Recognized voice of the business to the team Works closely with Product Manager to represent capabilities and features at team level Business requirements are represented in the product backlog Ensures traceability between requirements to Features to user stories Review of test cases against user stories acceptance criteria Periodically re-prioritize the Product Backlog based on customer feedback, market changes and business priority as communicated by the Product Manager Formally accepts the user stories once all acceptance criteria are met and demo-ed Ability to produce basic UML diagrams (use case, activity, etc.) Ability to produce low-fidelity wireframes to help communicate the intended workflow and potential screen layout (new page/concept) Tracks and manages key KPIs, escalating appropriately as needed Skills & Requirements Education and Experience Three (3) years of experience with Product Owner and / or Business Analysis Preferred but not mandatory two (2) years of experience in healthcare domain Experience driving teams and management to decisions Experience working with cross functional teams Experience systematically analyzing problems, drawing relevant conclusions, and devising appropriate courses of action Experience in working with Agile / Scrum work environment as a Product Owner: writing user stories, and following the development process through user story acceptance Skills, Knowledge and Abilities Ability to effectively break down barriers to maintain progress on initiatives Diplomatic with strong negotiation and conflict resolution skills Adept at adjusting to changing circumstances quickly and professionally Able to make quick decisions when clarification or modification is needed Excellent oral, written and interpersonal communication with both technical and business audiences Demonstrate strategic thinking by using appropriate information to diagnose problems, identify possible solutions and collaborate with impacted groups to drive decisions Work Environment/Physical Demands While at work, this position is primarily a sedentary job and requires that the associate can work in an environment where they will consistently be seated for the majority of the workday This role requires that one can sit and regularly type on a keyboard the majority of the workday This position requires the ability to observe a computer screen for long periods of time to observe their own and others work, as well as in-coming and out-going communications via the computer and/or mobile devices The role necessitates the ability to listen and speak clearly to customers and other associates
Job Description The Manager, IT is responsible for leading and managing a team of Infrastructure Engineers, with a focus on ensuring the reliability, performance, and scalability of the companys services and infrastructure. This role involves a combination of technical expertise, leadership, and collaboration to meet the organizations reliability and availability goals. Essential Duties & Responsibilities Lead, mentor, and develop a team of Infrastructure Engineers, providing guidance and support in their daily work. Set clear performance goals and expectations for the team and conduct regular performance reviews. Lead the design and implementation of AWS cloud infrastructure solutions, ensuring scalability, reliability, and security. Develop and implement strategies for both on-premises and AWS cloud environments. Oversee the installation, configuration, and maintenance of AWS cloud services and related software. Manage AWS resources such as EC2, S3, RDS, VPC, and IAM. Monitor cloud system performance and conduct regular performance tuning to ensure optimal operation using CloudWatch Implement and manage high availability and disaster recovery solutions in the cloud. Incident Management : Develop and maintain an incident response plan to minimize downtime and service disruptions. Lead the team in responding to and resolving critical incidents, ensuring post-incident reviews to prevent future occurrences. Monitoring And Alerting : Implement and maintain robust monitoring and alerting systems to proactively identify and address performance and reliability issues. Continuously refine alerting thresholds to minimize false alarms and maintain service reliability. Automation And Tooling : Drive the automation of operational tasks, such as deployment, configuration management, and scaling, to improve system reliability and efficiency. Evaluate, implement, and maintain appropriate tools for monitoring, logging, and incident management. Manage the integration and migration of on-premises infrastructure to AWS cloud. Perform advanced troubleshooting and root cause analysis for complex cloud system issues. Provide technical support and guidance to the team and other departments. Maintain comprehensive documentation of system configurations, changes, and procedures. Generate regular reports on system performance, security, and compliance. Manage relationships with vendors and evaluate new products and services. Ability to adapt and knowledge to of hybrid environments (On prem & cloud). Coordination and follow up with Multiple Vendors like MS, Dell etc. Manage and administer Office 365 tenants, including user provisioning, license management, health, performance, security and access controls. Configure and troubleshoot Exchange Online, including mail flow, mailbox migrations, and security features. Support and troubleshoot Office 365 applications and Outlook issues; stay updated with the latest features and updates. Collaborate with IT teams to integrate Office 365 services with on-premises systems and other applications. Implemented and managed Microsoft Intune for device management, including deployment, configuration, and policy enforcement. Skills & Requirements Intermediate to Expert level of knowledge of AWS cloud services (e.g., EC2, S3, RDS, VPC, IAM). Extensive experience with Cloud integration and migration (On-prem to AWS) Excellent technical, problem-solving and analytical skills. Strong leadership and project management abilities. Understanding ITIL processes and best practices is a must. Well versed with Windows and Linux administration. Relevant certifications (e.g., AWS Certified Solutions Associate/Architect, AWS Certified DevOps Engineer). Working experience of infrastructure as code (IaC) and configuration management tools (e.g., Terraform, Ansible, Chef). Implementation experience of CloudWatch, IAM, CloudTrail, AWS System manager, Security is mandatory, keeping observability in mind. In-depth understanding of Office 365 services, including Exchange Online, SharePoint Online, OneDrive for Business, Intune, and Teams Ability to work independently and in a team-oriented environment, collaborating with cross-functional teams. Strong communication skills to effectively communicate technical concepts and solutions to technical and non-technical stakeholders. Detail-oriented mindset with a focus on accuracy and attention to detail. Experience with Microsoft Arc, Defender, Intune, Data dog and best practices and emerging trends in identity governance and administration. Qualifications
Job Description Job Summary Performs a broad range of financial planning & analysis activities in support of the assigned business unit(s). This includes but is not limited to forecasting, budgeting, financial modeling, reporting, data insights, resource planning and expense management. Acts as a trusted business advisor providing analysis and recommendations to improve financial health of the business. Communicates results and recommendations both written and orally in a concise, clear manner. Essential Duties & Responsibilities Operates with financial integrity. Ensures reporting is accurate and timely. Evaluates and analyzes P&L performance versus annual budget and forecast. Fields and answers financial questions from senior leadership. Works with Accounting to ensure correct classification and coding of financials. Works with business leaders annually to build detailed budget that meets business targets. Effectively communicates calendars of deliverables to business units they support. Prepares monthly financial reports with commentary for senior leadership that enables business decision-making. Is constantly improving upon what has been done in the past. Operates with continuous process improvement in mind. Builds new financial reports with added insights to the business. Operates with the appropriate sense of urgency when completing tasks. Prioritizes tasks appropriately. Provides analytical support and written commentary to finance leadership in the monthly, quarterly, and annual financial performance reviews. Works with large datasets; studies, analyzes and summarizes for presentation to senior management. Conducts root cause analysis when financials differ from expectations. Acts in compliance of all financial and healthcare standards. Uses available IT tools to improve and automate processes wherever possible. Supports all FP&A/Budget initiatives. Creates ad-hoc financial models to help support business needs. This role will be 100% remote (working from home) in India Working hours will coincide with Eastern Standard time zone Experience Education Graduate and/or postgraduate in business/finance or related field Minimum Qualifications 2-4 years of financial analysis or accounting experience Skills & Requirements Skills/Knowledge Working knowledge of the principals of financial statements, ratio analysis and trend analysis Experience with GL and BI applications Experience with SalesForce and Adaptive a plus Ability to work autonomously, interact with senior management and manage multiple priorities simultaneously. Self-starter who can identify new areas for analysis and opportunities for process improvement. Excellent verbal and written communication skills. Strong analytical skills Strong Microsoft Excel skills Microsoft PowerPoint skills a plus Work Environment/Physical Demands This position is for US Process and works for overlapped US time zone (EST) This a remote job at present and base location is Bangalore. When asked employee should be able to come to office. Since it is remote working person should have proper internet connection (minimum of 100 mbps) While at work, this position is primarily a sedentary job and requires that the associate can work in an environment where they will consistently be seated for the majority of the workday This role requires that one can sit and regularly type on a keyboard the majority of their workday This position requires the ability to observe a computer screen for long periods of time to observe their own and others work, as well as, in coming and out going communications via the computer and/ or mobile devices The role necessitates the ability to listen and speak clearly to customers and other associates Qualifications
The Senior Manager of Product Management will assist in leading the product management functions for the company reporting directly to the Senior Director of Development Engineering. This leadership role will be pivotal in shaping and evang
Job Description The Software Solutions Architect is responsible for designing, developing, and implementing high-quality software solutions to address business needs. This role provides architectural guidance and technical leadership to cross-functional teams, ensuring scalability, reliability, and security in a multi-tenant environment. The architect will evaluate technologies, define service and integration requirements, and lead modernization efforts from legacy systems to cloud-based solutions using Microservices Architecture (MSA). Essential Duties & Responsibilities Design, develop and execute software solutions to address business issues Provide architectural blueprints and technical leadership to our Product & Technology teams Evaluate and recommend tools, technologies and processes to ensure the highest quality product platform Collaborate with peer organizations, quality assurance and end users to produce cutting-edge software solutions Interpret business requirements to articulate the business needs to be addressed Troubleshoot code level problems quickly and efficiently Develop, analyze and continuously improve product architecture by working with product management, development and DevSecOPs teams within the product to modernize Greenway product landscape. Perform current state analysis to determine the baseline of product performance, reliability, security and scalability and develop a target state , perform gap analysis, identify areas of improvement, and develop a roadmap to resolve gaps. Drive design, development, and deployment of product architecture based on the strategic and market drivers. Develop service models at conceptual, logical & physical levels to support key product initiatives. Experience in designing/working of multi-tenant architecture, multi-threaded high scalable environment Direct experience in defining the service and integration requirements and deploying the same to support cloud applications to-be built with Micro Services Architecture (MSA) Practice service governance practice at product level during product architecture review process Research and identify best practices related to Service Management and Tech Debt Management disciplines Support and monitor platform modernization initiatives from legacy systems to new solutions and recommend solutions to improve existing systems. Identify and document patterns in relationships from different systems, working with enormous amounts of structured and unstructured information. Authentic and logical verbal communication that establishes trust and builds influence within the organization. Demonstrate advanced hands-on proficiency in service modeling, service life-cycle management, transaction processing, and low-level design for both structured and unstructured data Accelerate the adoption of new data technologies by jump starting and developing proof-of-concepts utilizing emerging technologies. Skills & Requirements Education and Experience Experience working in full life cycle of architecture projects i.e., discovery, design, development and implementation. Experienced in both Monolithic and Microservices architecture Experience with configuration management and automation tools such as Ansible, DSC, Puppet, Chef, Salt, etc. CI/CD Tools viz. Terraform, Jenkins, Docker, Kubernetes, NPM, Yarn, Nuget, NodeJS, Git/Gerrit Experience with relational, graph and/or unstructured data technologies such as SQL Server, Azure SQL, Azure Data Lake, HD Insights, Hadoop,Hive, Sqoop, Zookeeper, Cloudera, MongoDB, MySQL, Neo4j, Cassandra, Couchbase or equivalents in AWS /GSP Experienced in the design and delivery of enterprise level Highly Available solutions Experience in designing/working of multi-tenant architecture, multi-threaded high scalable environment Experience in Agile methodology and relational database design principles Experience in Healthcare and Healthcare IT Industry is critical Experience with patient facing applications and systems and protecting patient information in compliance with the Health Insurance Portability and Accountability Act (HIPAA) is strongly preferred. Skills, Knowledge, an d Abilities Knowledge and experience of EHR/EMR/ Healthcare domain knowledge and regulatory aspects is an added advantage. Advanced diagraming techniques including but not limited to C4 Diagrams, UML, high level conceptual presentation diagrams Fluent and current on architecture trends with an eye on market/technical conditions and future direction Familiarity with software delivery platforms, such as Version 1, Microsoft s Team Foundation Server (TFS), and Apache s Subversion\ Proficiency in relevant build, deployment, automation, networking and security technologies in cloud and hybrid environments. Exposure to Platform As A Service ( PaaS ) products such as Azure SQL, AppServices, Logic Apps, Functions and other Serverless services in AWS/GCP, Elastic Kubernetes Service (AWS) Understanding of Identity and Access Management products such including Azure AD or AD B2C Operational and Monitoring tools, including Azure Monitor, App Insights and Log Analytics Knowledge of PowerShell, Git, ARM templates and deployment automation. A good understanding of product and product-data security skills Excellent written and oral communication skills; Ability to communicate effectively with both technical and business stakeholders. Single Page Application experience using technologies like Angular Ability to elicit requirements and communicate clearly with non-technical individuals, development teams, and other ancillary project members. Familiarity with The Clean Architecture and 12 Factor App concepts Design Thinking and ability to establish and practice empathy is preferred. Work Environment/Physical Demands While at work, this position is primarily a sedentary job and requires that the associate can work in an environment where they will consistently be seated for the majority of the workday This role requires that one can sit and regularly type on a keyboard the majority of their workday This position requires the ability to observe a computer screen for long periods of time to observe their own and others work, as well as incoming and outgoing communications via the computer and/ or mobile devices At Greenway, we strive to imagine, empower, engage, and inspire. Join us! To learn more about Greenway, take a video tour of our office, and meet our employees, visit us at www.GreenwayHealth.com/careers . Disclaimer: This Job Summary indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties as requested. Greenway Health, LLC is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, age, gender, national origin, sexual orientation, disability, or veteran status. Qualifications
Job Description As an Associate System Engineer, you will play a crucial role in the design, implementation, and management of systems within the organization. You will collaborate with senior engineers to ensure the reliability, performance, and security of servers and applications. This position offers an opportunity to enhance your technical skills while contributing to the deployment of scalable and efficient solutions that support business objectives. Essential Duties & Responsibilities Assist in the deployment, configuration, and maintenance of servers and associated applications. Monitor system performance, analyze metrics, and implement optimizations to ensure high availability and efficiency. Assist in diagnosing and resolving complex hardware, software, and network issues in environments. Support the application of security best practices, including patch management, user permissions, and system hardening. Help manage backup and disaster recovery processes to safeguard data and ensure business continuity. Maintain accurate documentation of system configurations, operational procedures, and troubleshooting processes. Work closely with other IT teams to support the integration of Linux systems with other platforms and technologies. Provide technical assistance to end-users regarding systems and applications. Skills & Requirements Education and Experience Bachelor s Degree in Computer Science, IT or a related field Familiarity with systems and technologies, potentially through internships or academic projects. Experience in P2V, V-Motion and VMware virtual center. Experience in configuration tools like Ansible / Chef Hands-on experience with Microsoft, VMware tools & technologies and industry best practices. Must Have Hands-on Experience on CA and SSL Certificate Good hands-on Experience in diagnostics & troubleshooting of ESX server environment Good to have Hands-on Experience on IIS Web Services. Extensive experience with cloud integration, migration, and optimization. Good to have Hands-on Experience on MS cluster including Configuration and Maintenance. Understanding of security best practices and experience in implementing security measures on Window systems. Knowledge, Skills, and Abilities Knowledge of AWS cloud services (e.g., EC2, S3, RDS, Route 53, IAM, subnet gateways) is added advantage Familiarity with networking concepts, protocols, and services, including TCP/IP, DHCP, DNS, and VPN. Performance analysis and tuning of VMware infrastructure. Perform advanced troubleshooting and root cause analysis for complex on Prem / cloud system issues. Maintain comprehensive and detailed documentation of Infrastructure configurations, changes, and procedures. Generate and present detailed reports on system performance, security, and compliance to stakeholders. Foster a collaborative and innovative team environment, encouraging continuous learning and improvement. Ability to adapt and knowledge to of hybrid environments (On prem & cloud). Creation, migration, cloning, snapshots, backup, recovery and troubleshooting of Virtual machines. Stay updated with the latest on Prem / cloud technologies, industry trends, and best practices. Identify opportunities for process improvements and implement innovative solutions to enhance cloud infrastructure. Good to Have Skills: Advanced certifications related to Microsoft Servers, VMware and AWS Good to have knowledge with AWS Lambda functions Good knowledge of Window operating systems. Good to have any Scripting knowledge in PowerShell / python Contribution of migration of on-premises infrastructure to AWS cloud, ensuring seamless transition and minimal disruption. Optimize cloud resources and manage cloud-based applications for performance and cost-efficiency. Primary responsibility is to upgrade the infrastructure on hosting environment based on product release schedule across major greenway products. Provision new client environment based on the intake process based on go-live deadlines. Provision users on the client systems based on the internal user provisioning SOP. Assist in the deployment, configuration, and maintenance of servers and associated applications. Monitor system performance, analyze metrics, and implement optimizations to ensure high availability and efficiency. Assist in diagnosing and resolving complex hardware, software, and network issues in environments. Support the application of security best practices, including patch management, user permissions, and system hardening. Help manage backup and disaster recovery processes to safeguard data and ensure business continuity. Maintain accurate documentation of system configurations, operational procedures, and troubleshooting processes. Work closely with other IT teams to support the integration of Linux systems with other platforms and technologies. Provide technical assistance to end-users regarding systems and applications. Linux Basic understanding of Linux operating systems (e.g., Red Hat, Ubuntu) and command-line tools. Knowledge of system monitoring, patch management, and backup/recovery processes. Strong troubleshooting and problem-solving skills. Good communication skills for effective collaboration with teams and support for end-users. Storage Knowledge of SAN, NAS, and cloud storage solutions. Familiarity with Windows and Linux operating systems. Understanding of storage protocols (iSCSI, Fibre Channel, NFS, CIFS). Basic experience with backup, recovery, and storage management tools. Windows Basic understanding of Windows Server, Active Directory, and related Windows technologies. Knowledge of system monitoring, patch management, and backup/recovery processes. Strong troubleshooting and problem-solving skills. Good communication skills for collaborating with teams and supporting end-users. Work Environment/Physical Demands Primarily office-based with potential for remote work, depending on company policy. Occasional data center visits may be required. Ability to sit for extended periods while working on computers. Occasional lifting of equipment (up to 25 lbs) may be needed during hardware installation or upgrades. May involve occasional on-call duties or after-hours work Qualifications
Job Description Job Summary Associate Software Engineer performs IT functions such as design, analysis, evaluation, testing, debugging and implementation of applications programs supporting Greenway s infrastructure business processes and operations and/or network-based (Cloud) product systems. The ideal candidate will have a strong background in CI/CD pipelines, DevOps practices, full-stack Site Reliability Engineering (SRE), and a passion for automation using Infrastructure-as-Code (IaC) tools. You will play a critical role in enhancing our deployment processes, ensuring system reliability, and driving innovation in our cloud infrastructure. Essential Duties & Responsibilities Contribute to the design and architecture of AWS cloud infrastructure solutions, ensuring scalability, reliability, and security. Contribute to Greenway Secure Cloud infrastructure in developing cloud compatible products aligned to roadmap Manage and maintain ancillary services and codebase Develop and implement strategies for both on-premises and AWS cloud environments. Contribute to the, configuration, Provisioning and maintenance of AWS cloud services and related software. Provision AWS resources such as EC2, S3, RDS, VPC, Cloud formation, Cloudtrail and IAM but not just limited to these services. Manage the integration and migration of on-premises infrastructure to AWS cloud. Develop and maintain automation scripts for product installation, deployment, configuration, and maintenance processes. Utilize IaC tools (e.g., Terraform, CloudFormation) to automate infrastructure provisioning and management. Work closely with cross-functional teams to implement best practices for DevOps and SRE. Works closely with product managers, designers, and other developers to translate business requirements into technical solutions. Establish monitoring and alerting systems to ensure high availability and performance of applications. Ensure the security of the AWS cloud infrastructure by implementing best practices and compliance measures. Contribute to comprehensive documentation of system configurations, changes, and procedures. Manage relationships with stakeholders and evaluate new products and services. Lead and mentor a team of software engineers, providing technical guidance and support. Ability to adapt and knowledge to of hybrid environments (On prem & cloud) Collaborate with Product team and cloud operations team for enhancements and integrations. Work in agile setting contributing to sprint cycles. Education and Experience A bachelor s degree in business, healthcare, computer science, or another related field preferred or equivalent work experience. 1 - 2 years of Software development experience directly related to the essential duties and responsibilities specified. A background in healthcare and healthcare technology is highly preferred. Skills & Requirements Skills, Knowledge, and Abilities Knowledge of AWS cloud services (e.g., EC2, S3, RDS, VPC, IAM). Experience with IaC tools (Terraform, CloudFormation). Familiarity with CI/CD pipelines and tools (Jenkins, GitLab CI, etc.). Experience with scripting languages (Python, Bash, SQL etc.). Good understanding of cloud architecture and design principles. Experience with cloud integration and migration. Excellent problem-solving and analytical skills. Effective communication and interpersonal skills. Relevant certifications (e.g., AWS Certified Solutions Architect, AWS Certified DevOps Engineer, AWS certified Developer associate).. Ability to work independently and in a team-oriented environment, collaborating with cross-functional teams. Strong communication skills to effectively communicate technical concepts and solutions to technical and non-technical stakeholders. Detail-oriented mindset with a focus on accuracy and attention to detail. Work Environment/Physical Demands While at work, this position is primarily a sedentary job and requires that the associate can work in an environment where they will consistently be seated for most of the workday This role requires that one can sit and regularly type on a keyboard most of the workday This position requires the ability to observe a computer screen for long periods of time to observe their own and others work, as well as in-coming and out-going communications via the computer and/or mobile devices The role necessitates the ability to listen and speak clearly to customers and other associates Qualifications
Job Description Job Summary Under minimal to moderate supervision, verifies that software changes submitted by developers function as documented and without errors. Participate on quality projects and processes within department/team. Documents issues found during testing and follows through to resolution. Takes active role in ensuring quality of product and deliverables throughout the SDLC. Essential Duties Responsibilities Executes testing based on analysis and understanding of the requirements and deployment environment. Verifies those test results through analysis of graphical user interfaces, databases, printed output, and data transmissions. Analyzes requirements (solution comments, design specifications, and other documentation) and creates test cases to exercise product functionality. Documents and communicates issues found during the course of testing and works with Development to resolve the issue. Provides management with requirements coverage analysis reports, test run results, and defect tracking reports. May assist in troubleshooting customer-reported issues. Skills Requirements Education BS/BE or equivalent work experience Minimum Qualifications 1-2 years experience in Quality Assurance Skills/Knowledge Software defect tracking experience including ability to create detailed test plans Experience producing defect reports Experience with basic programing, scripting, and SQL Experience troubleshooting software or system problems Strong communication / organizational skills, analytical ability, and attention to detail required Experience working as part of an Agile development team Must be proficient in test case design and execution Must demonstrate a consistently positive attitude and approach Must demonstrate a solid understanding of Greenway s QA Best Practices Hands on Experience of Selenium and Cypress (Optional) Hands on Experience on API testing framework (Optional) Qualifications
The L&D Training family designs and delivers training course materials of a technical and nontechnical nature for internal staff. Develops assessment tools to determine effectiveness of proposed training programs. Interacts with functional organizations to develop specifications for content of courses. Prepares training plans including the method, media, and documentation to be presented. Essential Duties & Responsibilities Maintains basic understanding and ability to use internal systems. Demonstrates basic understanding of adult learning principles. Facilitates training programs and learning sessions and displays classroom management skills. Assists with delivery and completion of all required training, demonstrating basic skills in areas to include but not limited to product, systems, and human-centered skills. Creates and delivers training to various functional areas. Conducts special projects and acts as a consultant for other groups. Collaborates with subject matter experts and various business units. Participates in needs analysis for the development of training programs and curriculum. Assists with development and execution of various training curriculum using a wide variety of training techniques, methods, modalities, and basic principles of instructional design. Incorporates appropriate evaluation tools to assess the effectiveness of training programs to regularly improve training content/curriculum. Functional Competencies and Key Capabilities Requires excellent listening, presentation, and verbal and written communication skills Knowledge of medical charting and office workflow desired. Proficiency with MS Office and Windows. Strong problem-solving skills Requires classroom management skills Work Environment/Physical Demands While at work, this position is primarily a sedentary job and requires that the associate can work in an environment where they will consistently be seated for the majority of the workday This role requires that one can sit and regularly type on a keyboard the majority of the workday This position requires the ability to observe a computer screen for long periods of time to observe their own and others work, as we'll as in-coming and out-going communications via the computer and/or mobile devices The role necessitates the ability to listen and speak clearly to customers and other associates
Job Description Job Summary The Renewal Specialist s primary responsibility is to ensure Greenway Health clients experience a positive renewal cycle. The Renewals Manager and Specialists will work closely with Sales, Customer Success, Finance, Pricing, Legal, and Renewals to minimize attrition while maintaining accurate forecasts. The candidate will be responsible for identifying potential attrition risks during the renewal period of the contract and engaging with the customer and internal stakeholders to resolve the underlying issue, optimize the financial outcome, maintain forecasts, and drive customer satisfaction while adhering to all Greenway polices. Essential Duties & Responsibilities Be the renewals owner for resolving complex customer pricing and contract related issues and mitigating potential attrition during the renewal term. Create accurate rolling forecasts for assigned renewal accounts through accurate maintenance of renewal opportunities. Perform detailed forensic analysis (usage and contract) and provide concise summaries of highly complex customer issues Work closely with Sales, Customer Success, Finance, Pricing, Legal, and the Renewals team to streamline the resolution process including notifications and approvals Responsible for creation of replacement contracts and detailed quotes with approvals. Maintain renewal opportunities and associated data as needed to ensure accuracy. Manage a high volume of engagements concurrently Education Associate s Degree required, Bachelor s Degree in business, finance, or accounting preferred Minimum Qualifications 3-4 years demonstrated success in a Sales, Renewals, or Account Management capacity with a strong focus on negotiating transactions and resolving contractual issues. Proven ability to work at a detailed level with multiple cross-functional internal stakeholders as well as the customer to build a business case and drive consensus. Strong customer management skills. Excellent negotiation skills. Strong analytical background with proven problem-solving skills Highly effective communication skills Capable of explaining complex situations clearly and credibly across all functions and levels of the organization. A high level of proficiency with Salesforce. Reporting capabilities and Excel Skills & Requirements Skills/Knowledge Proficiency with MS Office applications. Excellent communication skills (verbal and written). Fundamental problem solving, organizational and time management skills. Strong attention to detail and customer responsiveness. Ability to assimilate, retain, and utilize extensive information regarding processes, business rules and requirements. Ability to prioritize and work efficiently both individually and as part of a team in a fast paced environment. Excellent analytical skills and experience utilizing MS Excel and Salesforce reporting to assimilate data. Excellent interpersonal skills and positive attitude. Work Environment/Physical Demands While at work, this position is primarily a sedentary job and requires that the associate can work in an environment where they will consistently be seated for the majority of the workday. This role requires that one can sit and regularly type on a keyboard the majority of their workday. This position requires the ability to observe a computer screen for long periods of time to observe their own and others work, as well as, in coming and out going communications via the computer and/ or mobile devices. The role necessitates the ability to listen and speak clearly to customers and other associates. Qualifications
Job Description Greenway is looking for enthusiastic and talented Computer Science graduates to join our dynamic team. As a product-based company, we are excited to invite graduates to participate in our 5-month Internship Program. This internship offers an excellent opportunity to work on real-world software development projects, collaborate with experienced professionals, and gain exposure to the latest industry practices.
Job Description Greenway is looking for enthusiastic and talented Computer Science graduates to join our dynamic team. As a product-based company, we are excited to invite graduates to participate in our 5-month Internship Program. This internship offers an excellent opportunity to work on real-world software development projects, collaborate with experienced professionals, and gain exposure to the latest industry practices.
Utilize organizational and interpersonal skills to recruit participants for research projects and usability studies Plan, lead, and conduct a wide variety of research (e.g. moderated/unmoderated usability tests, interviews, focus groups, surveys, prototype tests, A/B tests, card sorting, SED testing etc.) Write user scripts and protocols for testing and confirm with senior colleagues Lead journey mapping sessions with Product and other departments Work closely with UX Designers and Instructional Designers to set up tests Visit clients virtually to overserve and perform user testing Work closely with UI Designers to setup usability tests Work with stakeholders to identify research needs Utilize research processes and tools to perform job duties Perform validation usability testing to determine whether new features and enhancements have met business and usability objectives as well as participant needs Conduct analysis of research findings and translate into actionable, prioritized recommendations and communicate insights to team members and stakeholders Skills & Requirements Qualifications Education Bachelor/Associate degree or certification in Human-Computer Interaction, Human Factors, Psychology, Sociology, Usability or related experience Experience 3+ years of user experience research or related Experience with Healthcare is preferred but not mandatory Experience with Agile development is preferred but not mandatory Skills/Knowledge A good listener and skilled note taker. Ability to quickly understand and be empathetic of the participants. Knows how to ask open-ended questions that encourage unbiased feedback, and a demonstrated ability to write usability questions. Demonstrated ability to share data driven recommendations and present engaging and valuable feedback. Experience with Usertesting.com a (or similar testing platform software) Excellent communication, interpersonal, time management, and personal organization skills. Strong knowledge and skills in user research methods, tools, and techniques. Ability to plan and execute user research projects independently and collaboratively. Ability to affectively analyze and interpret user data and present actionable insights and recommendations.
Job Description As an Associate Cloud Architect in our organization, you will play a pivotal role in establishing and leading the development of a Cloud Center of Excellence (COE) environment leveraging AWS technologies. You will be responsible for designing, implementing, and optimizing our cloud infrastructure, ensuring its security, scalability, and efficiency. The ideal candidate will possess a deep understanding of cloud technologies, architecture principles, and best practices, combined with strong leadership and communication skills. This position will report to the Senior Director, IT but will work with DevOps and other Greenway Health departments to promote higher uptimes, better user experience, and develop future improvements to the overall cloud environment. Skills & Requirements Essential Duties & Responsibilities Troubleshoots and resolves AWS service issues across development, testing, and production environments Manages AWS services, working with internal service groups as required to ensure system availability meets project requirements Designing, building, and deploying cloud solutions using various cloud services and platforms (AWS) Providing guidance and technical expertise on cloud adoption, migration, and optimization Develop scripts to automate systems administration and monitoring activities Provide technical support on AWS-related issues, monitor solutions, and implement appropriate strategies to eliminate performance bottlenecks Works with Infrastructure and Product teams on issues related to AWS design and architecture and assists with Proof-of-Concept development and testing Works with peers within and beyond the Operations team to define and characterize complex technology or process problems and develop & implement new solutions As needed, assist with the development of Operations white papers, proposals, and other documentation Keeping up to date with the latest cloud technologies, trends, and best practices Education BA/BS in Computer Science or related field Minimum Qualifications AWS Cloud Practitioner certification, AWS SysOps Administrator Certification, Certified Solutions Architect - Associate or equivalent AWS Cloud Engineering/Architecture experience 3+ years of AWS administration experience, including API Gateway, S3, ECS, EKS, Fargate, EC2, Lambda, WAF, and CloudTrail 3+ years deploying Infrastructure as Code using tools such as CloudFormation or Terraform 3+ years of experience are necessary, including designing and implementing AWS solutions Experience on cloud architecture patterns, design principles, and best practices Working experience (intermediate) of networking concepts (routing, switching, firewalls, etc.) Ability to exercise independent judgment in driving technical problems to resolution Excellent troubleshooting and root cause-analysis skills Excellent working knowledge of Windows and Linux server technologies Experience working with third party service providers such as vendors and internal support groups Ability to plan and implement change for enterprise systems and adhere to standard change management processes Skills/Knowledge Experience working in an outsourced/managed services environment with some client-facing responsibilities (e.g. technical discussions with the client) Familiarity with WebLogic or equivalent application server platforms Familiarity with Atlassian (Gerrit, Confluence, Artifactory, Jenkins) and other DevOps tools Strong Working knowledge of Local and Wide area networking technologies Ability to exercise independent judgment in driving technical problems to resolution Experience support fast-paced development environments utilizing Agile and DevOps methodologies Ability to communicate complex technical information to less technical staff (e.g. CGI management and client staff) Strong understanding of broader technology context (e.g. network and database technologies) Ability to mentor other team members in areas of technical expertise Work Environment/Physical Demands While at work, this position is primarily a sedentary job and requires that the associate can work in an environment where they will consistently be seated for the majority of the workday This role requires that one can sit and regularly type on a keyboard the majority of their workday This position requires the ability to observe a computer screen for long periods of time as well as, in-coming and out-going communications via the computer Knowledge of healthcare regulatory requirements helpful Strong verbal and written communication skills Excellent attention to detail Strong desire to learn Basic computer skills, including Microsoft Outlook, Word, and Excel Able to manage a variety of tasks concurrently Qualifications
Job Description We are seeking a skilled AWS QuickSight Dashboard Expert and Business Analyst with experience in Amazon Q AI to drive intelligent analytics and insights for Revenue Cycle Management. Under direct supervision, the BA works with various business units to ensure deliverables meet business needs. This role combines technical dashboard expertise with a deep understanding of healthcare financial workflows, enabling smart, AI-driven decision-making and automation across billing, claims, payments, and denials management. The BA has a keen eye for inefficiencies and seeks to improve and automate business processes.
Job Description Job Summary Greenway Architecture Office is seeking a Product Architect who is a self-starter with a passion to solve challenging and complex problems. The candidate will work with both Product Management and Engineering/Development organization in designing and deploying application architecture solutions, in a highly agile environment. Essential Duties & Responsibilities Design, develop and execute software solutions to address business issues Provide architectural blueprints and technical leadership to our Product & Technology teams Evaluate and recommend tools, technologies and processes to ensure the highest quality product platform Collaborate with peer organizations, quality assurance and end users to produce cutting-edge software solutions Interpret business requirements to articulate the business needs to be addressed Troubleshoot code level problems quickly and efficiently Develop, analyze and continuously improve product architecture by working with product management, development and DevSecOPs teams within the product to modernize Greenway product landscape. Perform current state analysis to determine the baseline of product performance, cost, reliability, security and scalability and develop a target state , perform gap analysis, identify areas of improvement, and develop a roadmap to resolve gaps. Drive optimized design, development, and product architecture with effective cost and high performance based on the strategic and market drivers. Develop service models at conceptual, logical & physical levels to support key product initiatives. Experience in designing/working of multi-tenant architecture, multi-threaded high scalable environment Direct experience in defining the service and integration requirements and deploying the same to support cloud applications to-be built with Micro Services Architecture (MSA) Practice service governance practice at product level during product architecture review process Research and identify best practices related to Service Management and Tech Debt Management disciplines Support and monitor platform modernization initiatives from legacy systems to new solutions and recommend solutions to improve existing systems. Identify and document patterns in relationships from different systems, working with enormous amounts of structured and unstructured information. Authentic and logical verbal communication that establishes trust and builds influence within the organization. Demonstrate advanced hands-on proficiency in service modeling, service life-cycle management, transaction processing, and low-level design for both structured and unstructured data Accelerate the adoption of new data technologies by jump starting and developing proof-of-concepts utilizing emerging technologies. Knowledge and experience of EHR/EMR/ Healthcare domain knowledge and regulatory aspects is an added advantage. Skills & Requirements Experience Education Bachelor s degree in Computer Science, Information Technology or related field. Master s preferred. Having Cloud Architect Certification is added advantage. Minimum Qualifications Overall experience 13+ years, Minimum of 5 years of professional hands-on experience as a Software lead and/or Product Architect. Skills/Knowledge Experience working in full life cycle of architecture projects i.e., discovery, design, development, and implementation. Experienced in both Monolithic and Microservices architecture Advanced diagraming techniques including but not limited to C4 Diagrams, UML, high level conceptual presentation diagrams. Fluent and current on architecture trends with an eye on market/technical conditions and future direction Familiarity with software delivery platforms, such as Version 1, Microsoft s Team Foundation Server (TFS), and Apache s Subversion Experience with configuration management and automation tools such as Ansible, DSC, Puppet, Chef, Salt, etc. CI/CD Tools viz. Terraform, Jenkins, Docker, Kubernetes, NPM, Yarn, Nuget, NodeJS, Git/Gerrit Experience with relational, graph and/or unstructured data technologies such as SQL Server, RDS Aurora, MongoDB, MySQL, DynamoDB Proficiency in relevant build, deployment, automation, networking and security technologies in cloud and hybrid environments. Knowledge of Operational and Monitoring tools Knowledge of PowerShell, Git, ARM templates and deployment automation. Experienced in the design and delivery of enterprise level Highly Available solutions A good understanding of product and product-data security skills Excellent written and oral communication skills; Ability to communicate effectively with both technical and business stakeholders. Single Page Application experience using technologies like Angular Experience in Agile methodology and relational database design principles Ability to elicit requirements and communicate clearly with non-technical individuals, development teams, and other ancillary project members. Familiarity with The Clean Architecture and 12 Factor App concepts Experience in Healthcare and Healthcare IT Industry is critical and is preferred. Experience with patient facing applications and systems and protecting patient information in compliance with the Health Insurance Portability and Accountability Act (HIPAA) is strongly preferred. Design Thinking and ability to establish and practice empathy is preferred. Deep knowledge of C#,.NET Framework, .net Core Deep knowledge of Amazon Web Services (AWS) SQL Databases: MS-SQL, MySQL, Postgres & NoSQL database Qualifications
Job Description Job Summary Responsible for the day-to-day management of the team personnel and ensuring efforts align with the mission of the Support organization. Essential Duties & Responsibilities Provides knowledgeable technical and functional assistance to external and internal customers in a prompt and courteous manner Demonstrates advanced understanding of internal systems and is proficient in their use, including case management software Demonstrates advanced understanding of operations metrics and purpose. Demonstrates advanced understanding of company mission and Greenway Health products. Documents interactions (via phone, portal, and/or chat, as assigned) with customers via cases. Completes/Delivers all required training and demonstrates skills in areas to include Product, Systems and Customer Service (including professional interactions). Negotiates unresolved customer cases to other teams or teammates (L2, L3 other internal (NOC)). Provides Input for Level 3 item prioritization. Utilizes Knowledge Base in researching issues. Develop contributors to our knowledge base article database. Assists and acts as a mentor to all Technicians and Team Leads. Creates, maintains, and participates in issues resolution internal chats based on assigned subject groupings. Participates in Pilot and Beta. Directs escalations from L1/L2. Interacts with Product Management and Development for escalation and product counsel, future product versions, and change management. Conducts special projects and acts as a consultant for other groups. Manages case metrics and call flow Performs Call Detail Reviews s and Monitors personal queues. May include active call monitoring. Follows up and handles escalation from customer surveys. Leads 1:1s with Technicians and Team Leads for personal development of the team and career pathing. Leads daily rollcall, evaluations, and reviews. Manages Performance Improvement Plans and disciplinary actions. Conducts interviews with potential employees. Approves PTO, timesheets, and performance reviews. Recommends Concession or Credit approach for financial consideration All other duties as assigned. Skills & Requirements Minimum Qualifications 2+ years in a product support environment lead level position. Operating knowledge of client base, including customer requirements, trends and future directions Excellent English proficiency in verbal and written communications Skills/Knowledge Excellent written and oral communication skills, problem solving skills and analytical skills Must be able to organize and manage workload efficiently and prioritize projects and cases with minimal supervision. Must possess strong leadership and organizational skills, be motivated and thrive in a fast paced environment, and have the ability to work non-standard hours Qualifications
The Manager of Product Development is responsible for implementing the development process to resolve issues and identify opportunity areas. This role will lead product development teams and establish and implement best practices and standards related to engineering processes through all phases of the software development life cycle. Essential Duties & Responsibilities Provides guidance and review on product design. Ensures that functional engineering domain expertise is deployed and integrated in an efficient and effective manner to meet project requirements and deliverables across all locations. Provides leadership, vision and strategy to ensure that the daily operations of the development teams align with the present and long-term goals of the business. Develops/enhances architectural design frameworks to ensure high quality information systems are delivered expeditiously and aligned with business objectives. Manages technically focused scrum teams potentially across multiple locations. Experience Education Bachelor s Degree in computer science or related field required. Master s Degree preferre