11785 Incident Management Jobs - Page 13

Roles and Responsibility Manage and coordinate fare filing distribution processes to ensure timely and accurate delivery. Collaborate with cross-functional teams to resolve issues and improve efficiency. Develop and implement process improvements to increase productivity and reduce errors. Analyze data and metrics to identify trends and areas for improvement. Provide training and support to junior team members on fare filing distribution procedures. Ensure compliance with company policies and regulatory requirements. Job Requirements Strong understanding of fare filing distribution principles and practices. Excellent communication and interpersonal skills. Ability to work in a fast-paced env...

Roles and Responsibility Manage and coordinate fare filing distribution activities to ensure timely and accurate results. Develop and implement effective strategies to improve fare filing distribution processes. Collaborate with cross-functional teams to resolve issues and enhance efficiency. Analyze data and metrics to identify trends and areas for improvement. Provide excellent customer service and support to internal stakeholders. Ensure compliance with company policies and procedures. Job Requirements Strong understanding of fare filing distribution principles and practices. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. ...

We are looking for a skilled Platform Analyst to join our team in Bangalore. The ideal candidate will have 4 to 7 years of experience and a strong background in application support, technical expertise, and problem-solving skills. Roles and Responsibility Manage and support critical incidents (P1/P2) with a proactive and multi-tasking mindset. Utilize technical expertise to resolve complex platform-related issues. Develop and implement effective problem-solving strategies to minimize downtime. Collaborate with cross-functional teams to ensure seamless platform operations. Analyze and troubleshoot platform performance issues to optimize system efficiency. Provide exceptional customer service ...

We are looking for a skilled ServiceNow developer with 5 to 6 years of experience. The ideal candidate will have expertise in Incident management, Problem management, Change management, Knowledge management, Request Management, and Integrations. Roles and Responsibility Design and develop software applications using JavaScript, SOA technologies, and object-oriented programming principles. Implement and configure ServiceNow modules such as Incident management, Problem management, Change management, Knowledge management, and Request Management. Develop integrations between ServiceNow and other systems using APIs and web services. Collaborate with cross-functional teams to identify business req...

We are looking for a skilled ServiceNow Architect with 10 to 15 years of experience. The ideal candidate will have expertise in ITSM, scripting, and integration, as well as experience with ServiceNow projects including ITOM, HRSD, CSM, and ITSM. This position is available in Pune, Bangalore, Noida, Gurgaon, and Chennai. Roles and Responsibility Design and implement ServiceNow solutions using various modules such as ITOM, HRSD, CSM, and ITSM. Develop and maintain scripts for automation and integration within the ServiceNow platform. Collaborate with cross-functional teams to deliver high-quality results in both waterfall and Agile/Scrum methodologies. Provide technical leadership and guidance...

We are looking for a skilled professional with 4 to 7 years of experience in CRMNext application L2 support to join our team in Mumbai. The ideal candidate will have strong technical skills and excellent communication abilities. Roles and Responsibility Provide technical support for CRMNext applications, including troubleshooting and resolving issues. Collaborate with cross-functional teams to ensure seamless integration of CRMNext solutions. Develop and maintain documentation of CRMNext application configurations and procedures. Analyze and resolve complex technical issues related to CRMNext applications. Train and guide junior team members on CRMNext application best practices. Participate...

We are looking for a highly skilled and experienced SERVICE DESK professional with 1 to 2 years of experience to join our team in Bangalore. The ideal candidate should have excellent Mandarin language skills, English proficiency, both spoken and written, and technical IT-specific knowledge. Roles and Responsibility Handle service requests and resolve tickets efficiently. Provide voice support to customers and ensure their queries are addressed promptly. Manage the KB database and maintain accurate records. Resolve service requests and ensure customer satisfaction. Collaborate with internal teams to improve service quality. Utilize technical knowledge to troubleshoot issues and provide effect...

We are looking for a skilled ITSM Manager with 9 to 12 years of experience to join our team in Bengaluru. The ideal candidate will have excellent verbal and written communication skills, the ability to confidently hold discussions with managers without getting pressurized, and a strong analytical and self-driven approach. Roles and Responsibility Support service continuity NFRs as part of the service onboarding process. Manage complex project scenarios and first-level escalations. Conduct governance checks for active services across multiple regions. Lead IBMi/Data Centre Loss Role swaps for multiple regions. Collaborate with PMs, IT Service Owners, and project teams to address service resil...

We are looking for a skilled Scrum Master with 7-22 years of experience to join our team in Pan India. The ideal candidate will have strong knowledge of SAFe 5.0 or 6.0 agile roles, responsibilities, deliverables, and expectations. Roles and Responsibility Act as an agile coach for the team and promote SAFe prescribed ways of working. Facilitate daily standups, issue escalation, and risk identification throughout the day. Collaborate with cross-functional teams to ensure successful project execution. Develop and maintain excellent communication skills to serve as a servant leader on the scrum team. Identify and mitigate potential risks to ensure project success. Ensure compliance with organi...

We are looking for a skilled professional with 7-10 years of experience to join our team as an Omada specialist in Bangalore. Roles and Responsibility Provide operational support for the service IAM, Omada Identity system, and resolve customer requests. Manage Identity and Access Management Operations. Collaborate with cross-functional teams to ensure seamless operations. Analyze and troubleshoot issues related to identity management. Develop and implement process improvements to enhance efficiency. Ensure compliance with organizational policies and procedures. Job Requirements Strong knowledge of Operational Support for service IAM, Omada Identity system, and resolving customer requests. Ex...

We are looking for a skilled ServiceNow GRC Developer with 4 to 7 years of experience. The ideal candidate will have expertise in ServiceNow IIRM/GRC, including P&C, Risk, Adv Risk, Audit, VRM, BCM, RCM, OpRes, Privacy, ESG, Accelerators, Workflow, Flow Designer, and Configure and manage GRC/IRM Workspace. Roles and Responsibility Design and develop ServiceNow GRC solutions to meet business requirements. Implement and configure GRC modules such as Governance, Risk, and Compliance. Develop workflows and automation scripts using ServiceNow's workflow management tool. Collaborate with cross-functional teams to identify and prioritize project requirements. Troubleshoot and resolve technical issu...

We are looking for a skilled Payments Support Tech Lead with 8 to 14 years of experience to join our team in Hyderabad. The ideal candidate will have a strong background in payments support and technical leadership, with expertise in payment applications and products. Roles and Responsibility Provide technical support for BACS Clearing, Swiss Clearing apps, and new AIT (T2) application onboarding. Resolve technical issues and ensure system stability using SDLC processes/tools. Manage incident/problem management processes and Agile/JIRA workflows. Collaborate with cross-functional teams to resolve complex technical issues. Develop and implement process improvements to enhance efficiency and p...

Job Purpose: Vocera now a part of Stryker is seeking a Senior Knowledge Management Specialist to join our Support Process Excellence organization. Working with our Knowledge Program Manager, you will help drive the continued success of our Knowledge Program. Our established Knowledge Management framework empowers our Technical Support team to contribute their own knowledge and experience to a central knowledge base. Enabling customers and the support members to efficiently discover information to help solve problems and answer questions. As a Senior Knowledge Management Specialist, you will have the opportunity to collaborate within the Support Process Excellence team and cross functionally,...

Project Role : Service Management Lead Project Role Description : Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda Must have skills : Ansible on Microsoft Azure Good to have skills : DevOps, DevOps Architecture Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Management Lead, you will lead the delivery of programs, projects, or managed services. Coordinate projects through contract management and...

About The Role Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Large Language Models Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI / ML Engineer, you will engage in the development of applications and systems that leverage artificial intelligence tools and cloud ...

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Microsoft Dynamics CRM Technical Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for managing the team and ensuring successful project delivery. Your typical day will involve collaborating with multiple teams, making key decisions, and providing solutions to problems for you...

We are looking for a skilled ServiceNow Technical solutions architect / Senior Developer with 10 to 15 years of experience. The ideal candidate should have a strong background in ServiceNow development and implementation, along with relevant certifications. This position is available in Chennai, Bangalore, Pune, and Hyderabad. Roles and Responsibility Design and implement ServiceNow technical solutions to meet business requirements. Develop and maintain high-quality code using ServiceNow's scripting language. Collaborate with cross-functional teams to identify and prioritize project requirements. Troubleshoot and resolve technical issues related to ServiceNow implementations. Provide technic...

We are looking for a skilled Service Desk Manager (SDM) with 7-13 years of experience to lead our team in delivering exceptional customer service. The ideal candidate will have a strong background in managing teams and implementing process changes. This position is based in Chennai & Pune. Roles and Responsibility Manage all activities in the Delivery center to ensure seamless operations. Implement process changes and develop Service Improvement Plans (SIP) to enhance customer satisfaction. Supervise team performance and provide guidance to achieve goals. Develop and implement strategies to improve customer engagement and loyalty. Collaborate with cross-functional teams to resolve complex is...

We are looking for a skilled Airport domain consultant/SME with 7 to 14 years of experience. The ideal candidate will have a strong background in Airport IT Systems, Airport Operations Control Center operations, and Optimization and operational planning. This position is available in Pune, Bangalore, Hyderabad, and Mumbai. Roles and Responsibility Manage and implement Airport IT Systems for efficient operations. Oversee Airport Operations Control Center operations and provide necessary support. Develop and execute Optimization and operational planning strategies. Lead Business Transformation initiatives to enhance airport operations. Ensure seamless execution of Airport IT Outsourcing Manage...

We are looking for a highly skilled and experienced SERVICE DESK professional with 1 to 2 years of experience to join our team in Pune or Mumbai. The ideal candidate will have excellent communication skills, proficiency in Spanish SD with English, and the ability to resolve service requests. Roles and Responsibility Resolve service requests efficiently and professionally. Handle customer inquiries via voice process and provide timely updates. Escalate tickets when necessary and ensure prompt resolution. Provide status and updates on service requests to customers. Collaborate with internal teams to improve service quality and efficiency. Analyze customer feedback and suggest improvements. Job...

Job Role Value Proposition The MetLife EMEA Technology organization is evolving to enable MetLife s New Frontier strategy. With a strong vision in place, we are a function focused on driving digital technology strategies for key technology functions within MetLife including. In partnership with our business leaders, we develop and deliver seamless technology experiences to our employees across the entire employee lifecycle. Our vision and mission is to create innovative, transformative and contemporary technology solutions to empower our leaders and employees so they can focus on what matters most, our customers. We are technologists with strong business acumen focused on developing our tale...

We are looking for a skilled professional to join our team as a Tools Support L2 specialist in CMS IT Services Private Limited. The ideal candidate will have 2-4 years of experience and be based in Hyderabad. Roles and Responsibility Provide technical support and troubleshoot tools-related issues. Collaborate with cross-functional teams to resolve complex problems. Develop and implement process improvements to enhance tool performance. Analyze data and metrics to identify trends and areas for improvement. Create documentation and training materials for end-users on tool usage. Participate in incident management and problem resolution activities. Job Requirements Strong understanding of CRM/I...

We are looking for a skilled Adobe Workfront Sr. Developer with 4 to 6 years of experience to join our team in PAN India, including Bangalore, Hyderabad, Chennai, Noida, Pune, and Delhi. Roles and Responsibility Design and develop scalable and efficient Adobe Workfront solutions. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain high-quality code using Adobe Workfront object types, APIs, and SaaS platforms. Troubleshoot API issues using Postman, Swagger, and Fiddler. Implement security measures to protect against API threats. Participate in code reviews to ensure adherence to coding standards. Job Requirements Strong understanding o...

Service Management Support: Assist in the day-to-day activities of the Service Management team, supporting the implementation and continuous improvement of IT service management processes (eg, Incident Management, Problem Management, Change Management, Service Requests) Data Monitoring and Reporting: Help track and analyze service management data, including incident volumes, resolution times, and service request performance Prepare regular reports and dashboards to communicate key performance indicators (KPIs) to stakeholders Process Documentation: Support the documentation and maintenance of service management procedures, workflows, and best practices Ensure that all processes are aligned w...

- Good understanding of business drivers and how they impact technology - Good hands-on understanding of information security domains and assurance frameworks - Good written and verbal communication and presentation skills - Experience in hands-on deliver of IT audit and/or assurance work What is in it for you At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. To...