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Metlife
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Analyst Production Management

Analyst Production Management

Metlife

1 - 4 years

3 - 6 Lacs

pune

Posted:2 hours ago| Platform:

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Skills Required

business process computer science change management it risk operational support disaster recovery problem management incident management stakeholder management release management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job

Role Value Proposition

The MetLife EMEA Technology organization is evolving to enable MetLife s New Frontier strategy. With a strong vision in place, we are a function focused on driving digital technology strategies for key technology functions within MetLife including. In partnership with our business leaders, we develop and deliver seamless technology experiences to our employees across the entire employee lifecycle. Our vision and mission is to create innovative, transformative and contemporary technology solutions to empower our leaders and employees so they can focus on what matters most, our customers. We are technologists with strong business acumen focused on developing our talent to continually transform and innovate.

As part of Tech Talent Transformation (T3) agenda, MetLife is establishing a Technology Center in India. This technology center will perform as an integrated organization between onshore, offshore, and strategic vendor partners in an Agile delivery model.

We are seeking a highly skilled Production Management Analyst, a junior position with hands-on in Production Management Analysis. This function is responsible for:

Implementing and governing Operational Support processes and production application KPIs and SLAs
Identifying and implementing solutions to optimize operating efficiency of production systems and processes
Managing and executing scheduled events in the production environment such as disaster recovery testing, platform upgrades and Audit/compliance/regulatory requests

Key Relationships:

Internal Stake Holder EMEA ART Leader, ART Leadership team, India EMEA Technology AVP, and Business process Owners for EMEA Technology.

Key Responsibilities:

Adheres to internal processes and procedures
"Assists in prioritization of problems, incidents and service requests, demonstrating their business understanding by gathering information on business impact and urgency. Demonstrates customer focus, seeking opportunities to exceed customer expectations for excellent service through development of strong business partnerships. Responsible for deliverables in support of Audit/Compliance/regulatory and IT Risk and Security activities."
Communicates status of incidents, problems and escalations to internal and external partners
Gathers and analyzes metrics around performance and cost
Follows global change management process as needed for restoration of service and problem management.
Interacts with product teams in performing day-to-day production management activities
May manage work queues for appropriate action.

Education:

Bachelor of Computer Science or equivalent.

Technical Stack:

Main Skill: .Net

Certifications
- ITIL Foundation
- SAFe Scrum Marster

Competencies: Basic Understanding
- Collaboration
- Communication/Presentation
- Product/Business/Industry Knowledge
- IT Standards, Procedures, Policies
- IT Project Management
- Agile Practices
- DevSecOps, CI/CD
- IT Service Level Agreements
- IT Availability Management
- IT Incident Management
- Problem Management
- Release Management
- Contingency Disaster Recovery

Soft Skills:

Excellent problem-solving, communication, and stakeholder management skills.
Ability to balance technical innovation with business value delivery.
Business acumen: A level-headed, clear communicator to gain detailed level of understanding of organizational business requirements and business dynamics.
Self-Motivated and able to work independently.
Attention to detail
Collaborative
Team Player
Decisive
Supportive
Passionate
Professional
Accountable

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Analyst Production Management