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Accenture
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Service Management Lead

Service Management Lead

Accenture

3 - 8 years

9 - 13 Lacs

bengaluru

Posted:2 days ago| Platform:

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Skills Required

microsoft azure ansible devops cloud computing itil service management it service delivery management it operations management problem management change management it operations itsm service delivery incident management it infrastructure

Work Mode

Work from Office

Job Type

Full Time

Job Description

Project Role :Service Management Lead

Project Role Description :Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda
Must have skills :Ansible on Microsoft Azure

Good to have skills :DevOps, DevOps Architecture
Minimum 3 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As a Service Management Lead, you will lead the delivery of programs, projects, or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda. You will be responsible for overseeing the successful execution of service management initiatives and ensuring alignment with organizational goals.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work-related problems.

Lead the delivery of programs, projects, or managed services.

Coordinate projects through contract management and shared service coordination.

Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda.

Provide strategic direction and guidance to the service management team.

Ensure the successful execution of service management initiatives.
Professional & Technical
Skills:

Must To Have

Skills:

Proficiency in Ansible on Microsoft Azure.

Good To Have

Skills:

Experience with DevOps, DevOps Architecture.

Strong understanding of cloud computing principles and practices.

Experience in implementing automation solutions using Ansible on Microsoft Azure.

Knowledge of IT service management frameworks such as ITIL.

Ability to analyze and optimize service delivery processes.
Additional Information:

The candidate should have a minimum of 3 years of experience in Ansible on Microsoft Azure.

This position is based at our Bengaluru office.

A 15 years full-time education is required.

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Service Management Lead