RPA Digital Worker Manager is responsible for L1 & L2 run support, maintenance, creation, design, development, and implementation of Automation Anywhere A360 automations. The function of the role is to provide Run support and also investigate, analyze, & set up automated processes to maximize efficiency for a business model. This position requires a flexible work schedule, work in rotational/permanent shifts, ability to work independently, a highly driven team player with a strong work ethic and enjoys working in a dynamic, innovative and multicultural team/business environment.
What this job involves
Responsibilities:
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Responsible for L1 & L2 Run Support & maintenance of deployed RPA (Automation Anywhere A360, Power Platform) solutions
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Responsible for capturing and publishing Run metrics/KPIs like incidents, change requests, deployments, bots metrics, etc
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Responsible to design, developing, and implement RPA solutions using Automation Anywhere A360, Power Platform to streamline processes and maximize efficiency
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Design automation processes as per the operational needs of the organization and using Work Load Management for scalability
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Scripting/coding in RPA tool to resolve automation issues
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Review the code and the design and also provide expertise in the development, and integration of systems
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Contribute to development and configure new automation with efficient and easily understandable automation tools
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Automation KPIs reporting, building dashboards with Power BI, Excel & PowerPoint based reporting
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Build automations for run support activities and reduce/eliminate manual effort for the team
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Document the automation procedures
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Collaborate with the RPA Governance on best practices and code reviews
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Collaborate with the internal IT team to set up and maintain RPA technical infrastructure
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Participate in training businesses on the use of RPA technologies and in automation best practice
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Participate in technical discussions and develop strategies to solve technical challenges
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Analysis root cause for an error/incident
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Collaborate with Governance, IT, Operations, Business, Application, Risk, Compliance teams for Change Management.
Working Experience & Certification:
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3+ years of professional experience with RPA tools Automation Anywhere A360, Power Platform
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Must be Automation Anywhere A360 Certified RPA Professional
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Must have experience in Development, Run Support, Maintenance, Incident Management and Change Management
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Control room- administration knowledge
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Experience with Process Analysis, Design, and Implementation, Business and Technical requirements, Problem-Solving, and Testing, including UAT and Bug fixes
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Excellent logical thinking and have should be able to identify the issues and root cases with very quick turnaround time
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Experience in handling Change Requests and Incidents. And experience in change management process
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Knowledge of SDLC and Agile development
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Good working experience with Web, Windows, Email, PDF, API, Excel, Word, Share Point, SAP, Terminal Applications, etc
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Good working experience with Gen AI, prompt engineering and other OCR tools
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Knowledge of Agentic Automation is a plus
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Experience/knowledge of Database, VB/Python scripting and Excel VBA
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Knowledge of Agile Tools like Azure Dev Ops or JIRA
Technical Skills
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Must have experience in Solution Design, Development, Testing, Run Support, Maintenance, Incident Management and Change Management
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Control room- administration knowledge
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Experience with Process Analysis, Design, and Implementation, Business and Technical requirements, Problem-Solving, and Testing, including UAT and Bug fixes
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Experience in handing Change Requests and Incidents. And experience in change management process
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Experience in automation KPIs reporting, building dashboards with Power BI, Excel & PowerPoint based reporting
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Expertise in building automations for run support activities and reduce/eliminate manual effort for the team
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Knowledge of SDLC and Agile development
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Good working experience with Web, Windows, Email, PDF, API, Excel, Word, Share Point, SAP, Terminal Applications, etc
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Good working experience with Gen AI, prompt engineering and other OCR tools.
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Experience/knowledge of Database, VB/Python scripting and Excel VBA
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Knowledge of Agile Tools like Azure Dev Ops or JIRA
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Knowledge of Agentic Automation is a plus
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To own, contribute and deliver project tasks / activities as required to deliver project outcomes on the ground
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Building a central capability to deploy Automation at scale and quality
Change/Leadership Skills
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Influencing and Team work: Ability to influence others and move toward a common vision or goal. Able to work effectively at all levels in an organization. Must be a team player and able to work collaboratively with and through others
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Analytical Skills: Has a structured approach to problem solving with a natural inclination for planning strategy and tactics. Drives to fix the ultimate root causes to drive sustainable change
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Character with high perseverance and resourcefulness required to keep driving and finding ways to get the required steps done. Flexible and adaptable; able to work in ambiguous situations. Resilient and tenacious with a propensity to persevere. Forward looking with a holistic approach
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Work with stakeholders to ensure understanding and support for proposed solutions
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Collaborate with other Divisions, senior leaders and support functions (often across different geographies)
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Collaborate with Governance, IT, Operations, Business, Application, Risk, Compliance teams for Change Management
Behavioral Competencies
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Think Big - Thinks strategically, simplifies the complex, solves complex problems, sees the big picture
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Drive Change - Thrives on change, learning agility, intellectually curious, appetite for risks, digital drive
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Helps others - Builds relationships, actively collaborates, helps others succeed.
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Get it done - Acts decisively, drives results, passion to win, takes ownership, accountable, resilient
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Business first - Focuses on customers and clients, business/financial acumen, JLL first
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Inspire - Inspire others, creates vision and strategy, energizes others
