Job
Description
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
We are looking for an Intelligent Automation Digital Worker Manager for our JBS Business, as part of our Global Business Excellence and Transformation team. The core role responsibilities and delivered outcomes are helping us build out the Automation capability for the organization and supporting the design/delivery/maintenance of Automation solutions to support our customers, as well as supporting the delivery of a broad array of technology initiatives for JBS.
About JLL
We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.
If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!
Role Purpose
RPA Digital Worker Manager is responsible for L1 & L2 run support, maintenance, creation, design, development, and implementation of Automation Anywhere A360 automations. The function of the role is to provide Run support and also investigate, analyze, & set up automated processes to maximize efficiency for a business model. This position requires a flexible work schedule, work in rotational/permanent shifts, ability to work independently, a highly driven team player with a strong work ethic and enjoys working in a dynamic, innovative and multicultural team/business environment.
What this job involves
Responsibilities:
Responsible for L1 & L2 Run Support & maintenance of deployed RPA (Automation Anywhere A360, Power Platform) solutions
Responsible for capturing and publishing Run metrics/KPIs like incidents, change requests, deployments, bots metrics, etc
Responsible to design, developing, and implement RPA solutions using Automation Anywhere A360, Power Platform to streamline processes and maximize efficiency
Design automation processes as per the operational needs of the organization and using Work Load Management for scalability
Scripting/coding in RPA tool to resolve automation issues
Review the code and the design and also provide expertise in the development, and integration of systems
Contribute to development and configure new automation with efficient and easily understandable automation tools
Automation KPIs reporting, building dashboards with Power BI, Excel & PowerPoint based reporting
Build automations for run support activities and reduce/eliminate manual effort for the team
Document the automation procedures
Collaborate with the RPA Governance on best practices and code reviews
Collaborate with the internal IT team to set up and maintain RPA technical infrastructure
Participate in training businesses on the use of RPA technologies and in automation best practice
Participate in technical discussions and develop strategies to solve technical challenges
Analysis root cause for an error/incident
Collaborate with Governance, IT, Operations, Business, Application, Risk, Compliance teams for Change Management.
Working Experience & Certification:
3+ years of professional experience with RPA tools Automation Anywhere A360, Power Platform
Must be Automation Anywhere A360 Certified RPA Professional
Must have experience in Development, Run Support, Maintenance, Incident Management and Change Management
Control room- administration knowledge
Experience with Process Analysis, Design, and Implementation, Business and Technical requirements, Problem-Solving, and Testing, including UAT and Bug fixes
Excellent logical thinking and have should be able to identify the issues and root cases with very quick turnaround time
Experience in handling Change Requests and Incidents. And experience in change management process
Knowledge of SDLC and Agile development
Good working experience with Web, Windows, Email, PDF, API, Excel, Word, Share Point, SAP, Terminal Applications, etc
Good working experience with Gen AI, prompt engineering and other OCR tools
Knowledge of Agentic Automation is a plus
Experience/knowledge of Database, VB/Python scripting and Excel VBA
Knowledge of Agile Tools like Azure Dev Ops or JIRA
Technical Skills
Must have experience in Solution Design, Development, Testing, Run Support, Maintenance, Incident Management and Change Management
Control room- administration knowledge
Experience with Process Analysis, Design, and Implementation, Business and Technical requirements, Problem-Solving, and Testing, including UAT and Bug fixes
Experience in handing Change Requests and Incidents. And experience in change management process
Experience in automation KPIs reporting, building dashboards with Power BI, Excel & PowerPoint based reporting
Expertise in building automations for run support activities and reduce/eliminate manual effort for the team
Knowledge of SDLC and Agile development
Good working experience with Web, Windows, Email, PDF, API, Excel, Word, Share Point, SAP, Terminal Applications, etc
Good working experience with Gen AI, prompt engineering and other OCR tools.
Experience/knowledge of Database, VB/Python scripting and Excel VBA
Knowledge of Agile Tools like Azure Dev Ops or JIRA
Knowledge of Agentic Automation is a plus
To own, contribute and deliver project tasks / activities as required to deliver project outcomes on the ground
Building a central capability to deploy Automation at scale and quality
Change/Leadership Skills
Influencing and Team work: Ability to influence others and move toward a common vision or goal. Able to work effectively at all levels in an organization. Must be a team player and able to work collaboratively with and through others
Analytical Skills: Has a structured approach to problem solving with a natural inclination for planning strategy and tactics. Drives to fix the ultimate root causes to drive sustainable change
Character with high perseverance and resourcefulness required to keep driving and finding ways to get the required steps done. Flexible and adaptable; able to work in ambiguous situations. Resilient and tenacious with a propensity to persevere. Forward looking with a holistic approach
Work with stakeholders to ensure understanding and support for proposed solutions
Collaborate with other Divisions, senior leaders and support functions (often across different geographies)
Collaborate with Governance, IT, Operations, Business, Application, Risk, Compliance teams for Change Management
Behavioral Competencies
Think Big - Thinks strategically, simplifies the complex, solves complex problems, sees the big picture
Drive Change - Thrives on change, learning agility, intellectually curious, appetite for risks, digital drive
Helps others - Builds relationships, actively collaborates, helps others succeed.
Get it done - Acts decisively, drives results, passion to win, takes ownership, accountable, resilient
Business first - Focuses on customers and clients, business/financial acumen, JLL first
Inspire - Inspire others, creates vision and strategy, energizes others
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
