We are looking for an Intelligent Automation Digital Worker Manager for our JBS Business, as part of our Global Business Excellence and Transformation team. The core role responsibilities and delivered outcomes are helping us build out the Automation capability for the organization and supporting the design/delivery/maintenance of Automation solutions to support our customers, as well as supporting the delivery of a broad array of technology initiatives for JBS.
About JLL
We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!
Role Purpose
RPA Digital Worker Manager is responsible for L1 & L2 run support, maintenance, creation, design, development, and implementation of Automation Anywhere A360 automations. The function of the role is to provide Run support and also investigate, analyze, & set up automated processes to maximize efficiency for a business model. This position requires a flexible work schedule, work in rotational/permanent shifts, ability to work independently, a highly driven team player with a strong work ethic and enjoys working in a dynamic, innovative and multicultural team/business environment.
What This Job Involves
Responsibilities:
- Responsible for L1 & L2 Run Support & maintenance of deployed RPA (Automation Anywhere A360, Power Platform) solutions
- Responsible for capturing and publishing Run metrics/KPIs like incidents, change requests, deployments, bots metrics, etc
- Responsible to design, developing, and implement RPA solutions using Automation Anywhere A360, Power Platform to streamline processes and maximize efficiency
- Design automation processes as per the operational needs of the organization and using Work Load Management for scalability
- Scripting/coding in RPA tool to resolve automation issues
- Review the code and the design and also provide expertise in the development, and integration of systems
- Contribute to development and configure new automation with efficient and easily understandable automation tools
- Automation KPIs reporting, building dashboards with Power BI, Excel & PowerPoint based reporting
- Build automations for run support activities and reduce/eliminate manual effort for the team
- Document the automation procedures
- Collaborate with the RPA Governance on best practices and code reviews
- Collaborate with the internal IT team to set up and maintain RPA technical infrastructure
- Participate in training businesses on the use of RPA technologies and in automation best practice
- Participate in technical discussions and develop strategies to solve technical challenges
- Analysis root cause for an error/incident
- Collaborate with Governance, IT, Operations, Business, Application, Risk, Compliance teams for Change Management.
Working Experience & Certification:
- 3+ years of professional experience with RPA tools Automation Anywhere A360, Power Platform
- Must be Automation Anywhere A360 Certified RPA Professional
- Must have experience in Development, Run Support, Maintenance, Incident Management and Change Management
- Control room- administration knowledge
- Experience with Process Analysis, Design, and Implementation, Business and Technical requirements, Problem-Solving, and Testing, including UAT and Bug fixes
- Excellent logical thinking and have should be able to identify the issues and root cases with very quick turnaround time
- Experience in handling Change Requests and Incidents. And experience in change management process
- Knowledge of SDLC and Agile development
- Good working experience with Web, Windows, Email, PDF, API, Excel, Word, Share Point, SAP, Terminal Applications, etc
- Good working experience with Gen AI, prompt engineering and other OCR tools
- Knowledge of Agentic Automation is a plus
- Experience/knowledge of Database, VB/Python scripting and Excel VBA
- Knowledge of Agile Tools like Azure Dev Ops or JIRA
Technical Skills
- Must have experience in Solution Design, Development, Testing, Run Support, Maintenance, Incident Management and Change Management
- Control room- administration knowledge
- Experience with Process Analysis, Design, and Implementation, Business and Technical requirements, Problem-Solving, and Testing, including UAT and Bug fixes
- Experience in handing Change Requests and Incidents. And experience in change management process
- Experience in automation KPIs reporting, building dashboards with Power BI, Excel & PowerPoint based reporting
- Expertise in building automations for run support activities and reduce/eliminate manual effort for the team
- Knowledge of SDLC and Agile development
- Good working experience with Web, Windows, Email, PDF, API, Excel, Word, Share Point, SAP, Terminal Applications, etc
- Good working experience with Gen AI, prompt engineering and other OCR tools.
- Experience/knowledge of Database, VB/Python scripting and Excel VBA
- Knowledge of Agile Tools like Azure Dev Ops or JIRA
- Knowledge of Agentic Automation is a plus
- To own, contribute and deliver project tasks / activities as required to deliver project outcomes on the ground
- Building a central capability to deploy Automation at scale and quality
Change/Leadership Skills
- Influencing and Team work: Ability to influence others and move toward a common vision or goal. Able to work effectively at all levels in an organization. Must be a team player and able to work collaboratively with and through others
- Analytical Skills: Has a structured approach to problem solving with a natural inclination for planning strategy and tactics. Drives to fix the ultimate root causes to drive sustainable change
- Character with high perseverance and resourcefulness required to keep driving and finding ways to get the required steps done. Flexible and adaptable; able to work in ambiguous situations. Resilient and tenacious with a propensity to persevere. Forward looking with a holistic approach
- Work with stakeholders to ensure understanding and support for proposed solutions
- Collaborate with other Divisions, senior leaders and support functions (often across different geographies)
- Collaborate with Governance, IT, Operations, Business, Application, Risk, Compliance teams for Change Management
Behavioral Competencies
- Think Big - Thinks strategically, simplifies the complex, solves complex problems, sees the big picture
- Drive Change - Thrives on change, learning agility, intellectually curious, appetite for risks, digital drive
- Helps others - Builds relationships, actively collaborates, helps others succeed.
- Get it done - Acts decisively, drives results, passion to win, takes ownership, accountable, resilient
- Business first - Focuses on customers and clients, business/financial acumen, JLL first
- Inspire - Inspire others, creates vision and strategy, energizes others
