11785 Incident Management Jobs - Page 9

Uber is looking for Software Engineering Internship to join our dynamic team and embark on a rewarding career journey Developing and directing software system validation and testing methods. Directing our software programming initiatives Overseeing the development of documentation. Working closely with clients and cross-functional departments to communicate project statuses and proposals. Analyzing data to effectively coordinate the installation of new systems or the modification of existing systems. Managing the software development lifecycle. Monitoring system performance. Communicating key project data to team members and building cohesion among teams. Developing and executing project pla...

Handling shipments Air / Sea (LCL, FCL, AIR) Following up with the counterpart/co-loaders on daily routing orders & updating the same to client on daily basis. Preparing CAN copies and sending Cnee with arrival Details Resolving the issues & query of customers regarding daily routing orders. Execute order request calls / email Email suppliers, carrier & customers with shipping updates Track shipments and confirm receipt & arrivals of shipments. Ensure customer experience by addressing customer concerns and resolving issues Responsible for answering and routing phone calls, handling enquires Preparing Daily status report, updating DSR on daily basis & sending to respective Cnee with proper up...

Provide systems design, development, programming and support for next generation core banking applications based in C# and NET 4.8+, relational databases and distributed n-tier application. Good Knowledge of Angular 8+, Typescript, RxJS, NGRX, Nodejs framework. Responsible for developing and designing User Interfaces using Angular Framework. Participate in design and code reviews across project work Evaluate and test the capabilities, characteristics and requirements of existing and emerging technologies Design, develop and implement unit and integration testing Mentor team members in adopting technologies and tools that you are already familiar with Participate in scrum agile development pr...

Driving Major Incidents and ensure right technical teams and business stake holders are involved on the bridge and felicitate swift recovery and resolution of incident. Responding to a reported service incident, identifying the cause, and initiating the major incident management process. Prioritizing incidents according to their urgency and influence on the business. Identify opportunities to improve internal processes and work cross-functionally with the relevant teams to implement these opportunities. Continuous improvements driven thoughts to improve the process to ensure its effectiveness. Monitoring Moogsoft Events dashboard for critical alerts and engaging tech teams for swift actions/...

1. Site Command and Control: Function as the second-in-command or site head (depending on site size). Lead and monitor all security operations at the designated client site. Ensure guards follow all post duties, site-specific instructions (SSIs), and G4S protocols. 2. Team Supervision: Supervise the deployment and performance of Security Supervisors and Guards. Conduct daily muster, uniform inspection, and tool checks. Address absenteeism, disciplinary issues, and performance shortfalls. 3. Client Coordination: Serve as the primary point of contact for the client at the site. Conduct regular meetings with client representatives to address concerns or updates. Ensure client satisfaction throu...

Develop and maintain audit plans to ensure all activities supporting the semi-annual SOC audits are identified, assigned, and completed in a timely manner. Ensure end to end audit process documentation and process flows of the audit process are created, reviewed, updated, and maintained. Ensure the audit scope, objectives, and deliverables are documented and managed. Schedule and facilitate the semi-annual internal Control Owner Assertion (COA) process making sure the COA is completed in a timely manner. Ensure the audit kick-off presentations are created to include the audit timeline, communication protocols, and expectations to help facilitate successful audits. Ensure the audit kick-off p...

Lead the Service Desk function: manage daily operations, ownership of ticket queues and SLAs, mentorship of staff, and close collaboration with SMEs and other IT teams to achieve high levels of customer satisfaction. Responsibilities: Supervise and mentor Service Desk staff; provide coaching, training and performance feedback. Own daily ticket queue management, ensure SLA targets are met and apply escalations appropriately. Coordinate with application and infrastructure SMEs for incident resolution and root cause analysis. Prepare weekly and monthly service reports and present operational metrics to management. Drive continuous improvement, develop runbooks, and oversee onboarding and knowle...

This role will also cover areas including, but not restricted to, the following. - Aiding Service Management team on major issues - Driving the efficiency and effectiveness of the incident management process. - Monitoring the effectiveness of incident management and making recommendations for improvement. - Ensure timely submission of weekly/monthly productivity reports and Dashboards and have discussion with SO and SDM on regular intervals - Responsible for meeting targets of KPIs and SLAs - Ensure 100% compliance to defined Operations Management support Process especially Root Cause Analysis, Proactive communication with customer, Closure of any open-ended issues Identify Defect Areas and ...

Develop assembly, integration and test processes for sub assemblies and spacecraft and related systems. Develop mechanical and electrical equipment and fixtures to aid with assembly, integration and testing. Design using the concepts of DFMA and generate BOM for easy interpretation of manufacturing team. Design and analyze various deployment mechanisms to be used in space Analysis of the structures for the vibrational, Acoustic and thermal environments. Overlook testing of the structures for all the vibrational and dynamic environments. Overlook manufacturing of design components to ensure right product development.

Platform Management: - Lead the end-to-end Adminstration of the ServiceNow ITSM platform, including requirement gathering for any new changes, part of configuration and customization. - Collaborate with cross-functional teams to ensure successful running of the ITSM platform with existing tools, systems, and processes. - Administer already configured and customized workflows, forms, fields, notifications, and automation within the ServiceNow platform. Incident, Problem, Change, and Request Management: - Maintain incident, problem, change, and request management processes and workflows. Service Catalog and Portal Management: - Manage the service catalog, service offerings and service request ...

Platform Implementation and Management: - Lead the end-to-end implementation of the ServiceNow ITSM platform, including requirement gathering, design, configuration, and customization. - Collaborate with cross-functional teams to ensure successful integration of the ITSM platform with existing tools, systems, and processes. - Configure and customize workflows, forms, fields, notifications, and automation within the ServiceNow platform. Process Improvement: - Analyze and assess current ITSM processes to identify gaps, bottlenecks, and areas for improvement. - Develop and implement best-practice ITIL processes within the ServiceNow ITSM framework. - Continuously monitor and evaluate ITSM proce...

Essential Functions Develops and delivers technology services through managed services project activities requiring general knowledge of IQVIAs products and technical expertise. Responsible for identifying additional product/services opportunities for clients makes decisions within limited parameters under regular supervision. Has broad understanding of quality standards and work requires minimal revision. Assists in problem identification, system architecture definition, hardware/software specification and/or design, implementation, testing, client training and solution deployment. Provides support on Service Requests using the incident management tool, CSM. Coordinates the routing and hand...

Provide hands-on IT support to end-users, troubleshooting hardware and software issues in both Windows and macOS systems, and escalating complex problems as needed. Build, maintain , and administer on-premise and cloud infrastructure, including Microsoft Active Directory, AWS, and other cloud environments. Manage and administer key services such as Office 365, Okta, Slack, MDM solutions, and phone systems. Ensure the security and integrity of data, systems, and network infrastructure. Proactively monitor system performance, identify potential issues, and implement preventative measures. Contribute to the development and implementation of IT policies and procedures. Stay up-to-date on emergin...

As a Senior Technical Account Manager (TAM) , you will be a strategic partner for our key business customers, ensuring they receive guidance, support, and resources to succeed in the cloud. This multifaceted role combines technical expertise, leadership, and customer advocacy, making it pivotal to DigitalOcean s success. What You Will Be Doing: 1. Technical Consultation & Architecture Design Develop deep expertise in DigitalOcean s product portfolio and the broader cloud ecosystem. Design, diagram, and plan infrastructure architectures tailored to customer needs. Conduct technical workshops and consultation sessions to empower customers. Stay updated with cloud infrastructure best practices ...

Leading delivery of complex projects or multiple modules across teams with end-to-end accountability through a team of developers and analysts reporting into them Defining and enforcing coding, testing, and design standards to ensure scalability, maintainability, and performance Owning production support strategy, including incident management and root cause analysis for critical issues Driving stakeholder alignment through active participation in requirement gathering, scope definition, and technical planning Providing high-confidence estimates for large-scale efforts and advising on resourcing needs Leading code and design reviews across projects to ensure technical consistency and best pr...

Design, develop, and maintain scalable data pipelines and solutions using Azure and Snowflake. Implement data ingestion, transformation, and integration processes to support business requirements. Write efficient, reusable, and maintainable code in Python or Java for data processing and automation. Collaborate with cross-functional teams (data architects, analysts, and business stakeholders) to deliver end-to-end data solutions. Ensure data quality, reliability, and security in alignment with organizational standards. Participate in performance optimization, troubleshooting, and continuous improvement of data systems.

Design, develop, and fine-tune generative AI models using state-of-the-art techniques (e.g., GPT, LLaMA, DALL E, Stable Diffusion). Integrate generative models into production systems and user-facing applications. Collaborate with researchers and engineers to improve model performance, efficiency, and safety. Evaluate model outputs and ensure quality, fairness, and ethical use of generative technologies. Stay current with the latest developments in AI/ML, particularly in generative modeling. Contribute to internal research and potentially publish findings in top-tier conferences or journals

Key ResponsibilitiesWork towards improving the customer experience by simplifying or improving any kind of communication that goes to our customer Content creation Communication Design Knowledge bank for customer communication Stakeholder managementProject management/ Team Management Skills & AttributesEnglish grammar and content writing expertise Knowledge of design software ie Photoshop, Html coding Managing internal customers and teams, ie internal teams who come for customer communication requirements Ability to drive teams to take up customer experience improvement projects and assist them in closure Team Management

Roles and Responsibility Design, develop, and implement automated solutions using UIPath. Collaborate with cross-functional teams to identify business requirements and develop automation opportunities. Develop and maintain complex automations using UIPath's features and functionality. Troubleshoot and resolve issues related to automation scripts and workflows. Ensure compliance with industry standards and best practices for automation development. Participate in code reviews and contribute to the improvement of the overall code quality. Job Requirements Proficient in UIPath development with a minimum of 7 years of experience. Strong understanding of IT Services & Consulting principles and pr...

Notice Period: Immediate Joiners Job Description: Have experience with Enterprise Mobility Suite (EMS); Implementing and supporting EMS/Intune functions, compliance and configuration policies, setting up AAD Connect, Intune Exchange Connector, understanding MDM and Intune differences, SCCM integrations. Have experience with Windows 10 Deployment using SCCM,MDT and WDS. MS Autopilot , both azure AD and Hybrid, Windows customizations, Azure AD Connect administration, Azure subscription administration and understanding of Licensing requirement for Autopilot. Server installation, CB Upgrades and migration. SCCM infrastructure, SCCM server administration. Operating systems deployment , MDT integr...

8+ years of experience in incident response and/or computer forensics Extensive experience within an enterprise scale organisation ; including hands-on experience of complex data centre environments, preferably in the finance or similarly regulated sector Industry recognised cyber security related certifications including; CEH, EnCE , CRISC, SANS GSEC, GCIH, GCIA, GIAC, GCFA, GNFA, GASF and/or CISSP. Formal education and advanced degree in Information Security, Cyber-security, Computer Science or similar and/or commensurate demonstrated work experience in the same. Work Experience 8+ Years

About the role: . Global Asset Administration to maintain records of transactions related to syndication loan and Private debt market. Researches and resolves complex operational requests. About the team: We bring together market-leading growth solutions and premiere operational services which primarily servethe investment bank and broker-dealer community with front-to-back best-of-breed solutions. Our solutions include Loan syndication, capital market, private debt, and middle market. Data processing volumes require more than a billion transactions to be processed on any given product and that requires employing the latest technology stack and best of monitoring tools. About 2500 FIS employ...

What you will be doing: Site Reliability Engineer will play a critical role in driving innovation and growth for the Banking Solutions, Payments and Capital Markets business. In this role, the candidate will have the opportunity to make a lasting impact on the company's transformation journey, drive customer-centric innovation and automation, and position the organization as a leader in the competitive banking, payments and investment landscape. Specifically, Site Reliability Engineer will be responsible for the following: Design and maintain monitoring solutions for infrastructure, application performance, and user experience. Apply best engineering and architectural concepts Implement auto...

About the Role : Site Reliability Engineer (SRE)with deep expertise inMainframe technologies like COBOL, JCL, etc. to support and enhance ourCard Management & Payment processing functions. This role will be responsible for ensuring reliability, high availability, scalability, stability and performance of mission-critical mainframe software applications and systems, with a strong focus on mainframe technologies. This role blends software engineering with systems engineering to automate operations, improve system resilience, and drive continuous improvement. What you will be doing: Act as a hybrid engineer, balancing responsibilities across software development and site reliability engineering...

Notice Period: Immediate Joiners or within 30 days Have experience with Enterprise Mobility Suite (EMS); Implementing and supporting EMS/Intune functions, compliance and configuration policies, setting up AAD Connect, Intune Exchange Connector, understanding MDM and Intune differences, SCCM integrations. Have experience with Windows 10 Deployment using SCCM,MDT and WDS. MS Autopilot , both azure AD and Hybrid, Windows customizations, Azure AD Connect administration, Azure subscription administration and understanding of Licensing requirement for Autopilot. Server installation, CB Upgrades and migration. SCCM infrastructure, SCCM server administration. Operating systems deployment , MDT integ...