19908 Incident Management Jobs - Page 9

We are seeking a highly skilled and motivated Site Reliability Engineer to join our team. The ideal candidate will have at least 3 years of DevOps experience and a strong technical background in Linux, Kubernetes, monitoring tools, and automation. The role involves deploying, monitoring, and managing infrastructure and applications to ensure optimal performance and reliability. Key Responsibilities: 1. Linux Administration: Work with Linux-based systems to deploy and manage applications. Troubleshoot Linux-related issues to ensure high availability and performance. Maintain system stability, security, and performance tuning. 2. Kubernetes (K8s) Deployment & Debugging (Must Have): Deploy, con...

Job description Incident Management WorkMode :WFO Work Location : Chennai / Hyderabad Primary : Incident Management Incident Management Crisis Leadership Root Cause Analysis Problem Management Monitoring, Observability Alerting Cloud Infrastructure (AWS / GCP / Azure) Automation Scripting We are seeking a skilled and proactive ServiceNow professional Site Reliability Engineer specializing in Incident Management, responsible for ensuring the reliability, availability, and performance of large-scale production systems. This role involves leading major incident response, driving root cause analysis, implementing preventive measures, and improving overall operational maturity. The SRE is expecte...

Dear Candidate, We have Opening for ITSM/ITIL- Servicenow Exp- 2+ years Location- Mumbai Skills- Incident, Change problem and Release mgmt (ServiceNow) Job Description Experience in Production support role Good knowledge of ITIL processes and frameworks Significant experience with processes like incident, change problem and release mgmt. Experience in gathering data and generating reports/graphs with tools like ServiceNow Hands on with MS Office tools for reporting and presentations Experience with data warehousing and reporting technologies Good infrastructure knowledge Linux, Windows, Cloud computing, replication, architecture Interested candidates share resume & details on singh.nikita@ki...

L1 Support Engineer Job Name: L1 Support Engineer Job Role: Engineer Job LocationNoidaIndustrySoftware / ITJob TypeFull Time Experience1- 3years SalaryBest in the industry EducationBCA, MCA Job Summary: Act as a single point of contact for phone calls and emails from users regarding IT issues and queries. Respond to customer requests via phone and e-mail in a timely and accurate manner. Provide end-to-end support for Laptop/network, applications and operating system, handheld devices. About The Role : Act as a single point of contact for phone calls and emails from users regarding IT issues and queries. Respond to customer requests via phone and e-mail in a timely and accurate manner. Provid...

About The RoleAt BiteSpeed, providing the highest level of support possible has been a priority from Day 0 We have a track record of 200+ 5-star reviews on the Shopify app store with most of them mentioning our support, we openly brag about this (**https://apps shopify com/bitespeed-fb-messenger-chatbot)** We’ve grown 10X over the past year and as we try to do that again over the next year, the quality of customer experience is one thing that we can’t compromise on, it should only go up What you’ll doThis role is a mix of supporting customers who reach out over live chat & emails You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their bus...

We are looking for a highly skilled and experienced Nursing Superintendent to lead our team at Raigad Hospital and Research Centre. The ideal candidate will have a strong background in nursing and management, with excellent leadership skills. Roles and Responsibility Oversee daily operations of the hospital and research centre. Develop and implement policies and procedures to ensure high-quality patient care. Manage budgets and resources effectively. Collaborate with medical staff to develop and implement patient care plans. Ensure compliance with regulatory requirements. Foster a culture of excellence and teamwork among staff members. Job Requirements Minimum 15 years of experience in nursi...

We are seeking a skilled professional to manage our Supporting Oracle Inventory, Receiving,Receipt Accounting, Inventory Visibility in Oracle. Key Responsibilities : - Provide L1 support for organization and Location Configuration - Mange Oracle Receiving and recipient Accounting issues - Deliver Month-end/Quarter-End support services - Triage and prioritize incoming oracle inventory management tickets - Perform initial assessment of reported system issues - Route complex problems to appropriate support team and on-calls - Troubleshoot and resolve Oracle inventory issues or route to appropriate teams - Document solutions and knowledge base articles - Monitor tickets queues and ensure SLA com...

We are seeking a skilled professional to manage our Supporting Oracle Inventory, Receiving,Receipt Accounting, Inventory Visibility in Oracle. Key Responsibilities : - Provide L1 support for organization and Location Configuration - Mange Oracle Receiving and recipient Accounting issues - Deliver Month-end/Quarter-End support services - Triage and prioritize incoming oracle inventory management tickets - Perform initial assessment of reported system issues - Route complex problems to appropriate support team and on-calls - Troubleshoot and resolve Oracle inventory issues or route to appropriate teams - Document solutions and knowledge base articles - Monitor tickets queues and ensure SLA com...

Position Description: Provide intermediate-level support for backup and storage infrastructure, focusing on Veeam Backup & Replication and Dell EMC storage solutions. Act as an escalation point for Level 1 issues, ensuring data protection, recovery, and storage availability. Key Responsibilities Incident & Problem Management: Troubleshoot backup failures, restore issues, and storage alerts escalated from Level 1. Perform root cause analysis for recurring backup/storage problems. Backup Administration (Veeam): Monitor backup jobs and replication tasks. Validate backup integrity and assist with restore operations. Configure and maintain backup policies and schedules. Storage Administration (De...

Position Description: Development / Production support experience in Java and Linux with good knowledge on Oracle database Must be aware about Incident management and change management process Good knowledge of Unix and SQLs is required Experience with CA7 and Dynatrace Prepares requirement definition, design, technical specifications Provides coding, testing and implementation support for identified technical platform (i.e, Mainframe, Mid-range, Distributed or Web) Analyzes user requirements, and defines technical project scope and assumptions for assigned tasks Creates business and/or technical designs for new systems, and/or modifications to existing systems. Skills: Database English SQL ...

Alfalogic Solutions is a global IT consulting and solutions provider that offers dynamic end to end business solutions to various enterprises with high quality of services in emerging technologies and an impressive command of industry expertise and leading technology capabilities with fully integrated on-site, off-site, offshore and blended delivery methodologies. Alfalogic Solutions recruits Principal TechOps Manager (Java / .Net Applications) with having overall 22+ years and min 5+ years of relevant experience to one of our preferred client located in Chennai, Requirement: Employment: Direct / Permanent (Regular WFO) Qualification: Any IT relevant degree Work Location: Chennai Overall Exp...

As the Data Protection Officer (DPO) at Muthoot Fincorp Limited (MFL), your primary responsibility will be to oversee the company's data protection strategy and ensure compliance with relevant laws and regulations. You will play a crucial role in developing and maintaining data privacy policies, conducting risk assessments, and promoting a culture of data privacy awareness within the organization. Key Responsibilities: - Develop and implement a comprehensive data protection strategy aligned with MFL's strategic objectives and regulatory requirements. - Ensure compliance with all relevant data protection laws, including the Information Technology Act, 2000, and RBI guidelines for NBFCs. - Mon...

As an Agile Delivery Manager, your role involves leading the planning, execution, and successful delivery of large-scale infrastructure projects. You will ensure that projects meet scope, schedule, and budget constraints while aligning with Customer organizational objectives. Your key responsibilities include: - Managing relationships with external vendors and service providers. This involves negotiating contracts, monitoring service levels, and ensuring vendors meet their obligations for delivery, quality, and performance. - Leading the evaluation and selection process for new infrastructure vendors to ensure their offerings align with Customer business needs and standards. - Supporting the...

As a candidate for the Production Application Support role at Litmus7, you will be responsible for providing support to customers across various time zones, requiring you to work 24x7 on rotational shifts. Your primary responsibilities will include: - Having knowledge of Production Application Support with a solid experience in level 2 support in eCommerce platforms. - Mandatory knowledge of Blue Yonder OMS or any other OMS platform. - Hands-on experience in Monitoring, Logging, Alerting, Dashboarding, and report generation using monitoring tools like AppDynamics, Splunk, Dynatrace, Datadog, CloudWatch, ELK, Prometheous, and NewRelic. Prior experience with NewRelic and PagerDuty will be adva...

Roles and Responsibilities Provide first-line technical support for IT-related issues, including software, application, and network-related queries Answer and log incoming emails and chats in a timely and professional manner Identify, diagnose, and resolve technical issues or escalate them to the appropriate team (L2/L3) as necessary Follow troubleshooting steps and standard operating procedures for swift and effective problem resolution Perform system monitoring and alert management to ensure systems are operational and resolve incidents promptly Document and track service requests, ensuring proper closure of tickets and meeting SLAs Assist with setting up user accounts, password resets, an...

Job Description We are seeking a highly skilled, detail-oriented, and compliance-focused Lead Compliance & Incident Management (L3) to support US HR Shared Services operations. This role serves as a subject matter expert (SME) for US HR compliance, incident governance, documentation integrity, and audit readiness. The Lead is responsible for resolving complex cases, supporting investigations, guiding team members, and ensuring adherence to federal and state regulations. The ideal candidate possesses deep knowledge of US HR processes, hands-on experience in compliance and incident management, and the ability to manage sensitive cases with professionalism and sound judgment. This role requires...

As a Senior Oracle Functional Consultant at AVEVA, you will play a crucial role in managing the overall application security and collaborating with managed service partners. Your responsibilities will include working on projects and programs, implementing role and access-based security within Oracle Fusion, SAP, and Zuora, conducting system testing, troubleshooting and resolving system issues, managing role definitions, and developing system architecture documentation. You will also be involved in monitoring license usage for Oracle Fusion, collaborating with cross-functional teams for seamless integration of finance systems, and staying updated on industry trends and advancements. Key Respo...

Purpose/Objective The Application Support Manager is responsible for ensuring that business-critical applications run smoothly, securely, and efficiently Key Responsibilities of Role Primary Responsibilities 1. Assist in translating business scenarios into digital solutions and process improvements. 2. Work closely with technology partners to ensure 99. 8% availability of TOS, PCS, and other business applications. 3. Responsible for role-based user access management and conducting user access reviews on a quarterly basis to comply with ISO27001-2022. 4. Assist the IT Head in the timely execution of digital projects. 5. Assist business teams in preparing BRD documents and obtaining UAT sign-o...

Role Overview: As a Senior RPA Developer at FedEx's strategic technology division in Hyderabad, India, your primary focus will be on developing innovative solutions to enhance productivity, minimize expenses, and update technology infrastructure. You will lead a team engaged in all aspects of process automation (RPA) using Agile Methodology. Your role will involve collaborating with various departments to analyze, design, build, test, and implement automation solutions to improve business processes. Key Responsibilities: - Lead a team in all aspects of process automation (RPA) including requirements gathering, solution architecture, development, testing, deployment, and continuous improvemen...

As a Senior System Engineer at Valamis, your primary responsibility will be to oversee and optimize daily Kubernetes operations, manage deployments, develop automation scripts, investigate issues, assist other teams, update documentation, and provide technical support for office laptops, internet, and routers in Jaipur. Key Responsibilities: - Oversee and optimize day-to-day Kubernetes operations - Independently manage Kubernetes deployments - Develop and implement automation scripts - Conduct in-depth issue investigations - Assist other teams and monitor load testing activities - Update documentation on procedures and environments - Act as technical support for Jaipur office laptops, intern...

As a Senior Support Engineer (IP) at our company, your role is crucial in ensuring the optimal performance and security of network systems. Your responsibilities include continuous monitoring and proactive troubleshooting to maintain network health, responding promptly to complex technical issues, and delivering exceptional customer support to both internal and external clients. Key Responsibilities: - Monitor the health, performance, and security of network systems using monitoring tools - Serve as the main point of contact for customers, vendors, and internal/external fix agents to resolve technical issues - Document incidents, troubleshooting steps, and resolutions in the ticketing system...

Summary of Duties: The Real Time Analyst is responsible for managing and ensuring that the service level agreements for various programs are met. Main Responsibilities: Manage the call\Chat volume, daily attendance and program break schedules Assist with creation if metrics and targets for services Work closely with the operations team to analyze and help improve their delivery processes Generate ideas for process and service improvement planning Produce daily, biweekly and monthly internal reports Assist with projects and other duties as requested or assigned

Role Overview: As the Manager Improvement & Performance in SL Operate Service Management Service Improvement, your main focus will be on driving the development, implementation, and execution of Proactive Problem Management activities across allocated contracts. You will play a crucial role in supporting the Head of Service Improvement and Service Operations Governance by addressing service delivery issues both internally and in customer meetings. Additionally, your responsibilities will include fostering a motivated and productive work environment, ensuring team competence and capability through hiring, training, and coaching in alignment with the SM strategy and resource planning. Key Resp...

Role Overview: You will lead and oversee the entire incident management lifecycle, ensuring timely identification, logging, prioritization, and resolution of IT incidents. Your role will involve coordinating and guiding cross-functional teams, including technical support and IT operations, during incident response efforts. Additionally, you will be responsible for identifying root causes of incidents and implementing corrective and preventive measures to avoid recurrence. Maintaining comprehensive documentation of incidents, response actions, and outcomes for analysis and compliance will be a key aspect of your role. Effective communication with stakeholders and upper management, providing r...

As an experienced Database Administrator with 4-6 years of experience, your role will primarily involve handling Oracle 19c and PostgreSQL databases. You should have a minimum of 2 years of specific experience with PostgreSQL databases. Your key responsibilities will include: - Proactively identifying, troubleshooting, and resolving live database systems issues. - Demonstrating knowledge of disaster recovery principles, including planning, testing, and backup/restore procedures. - Performing hands-on database administration, backup recovery, and troubleshooting in co-location environments. - Utilizing UNIX/Windows Administration skills and scripting for efficient database management. - Profi...