Job
Description
As a Sustain Engineer within PepsiCo's Sustain and Operations team, you play a crucial role as the primary liaison between product groups, end-users, internal teams, and vendors, particularly for Supply Chain & Enabling Function applications. Your responsibilities focus on ensuring stability, performance, and continuous improvement of Warehouse-related digital applications supporting PepsiCo's global supply chain operations. Your role is pivotal in driving operational excellence, proactive risk management, automation, and issue resolution to sustain PepsiCo's digital products, with a specific emphasis on supporting and optimizing Global Supply Chain Applications related to Warehouse. Key Responsibilities: - Manage and mentor a team of application support analysts and collaborate with Operations Analyst to support Warehouse Applications. - Coordinate team activities based on priority and urgency to drive productive collaboration across functional areas. - Provide advanced technical support for complex application issues and conduct root cause analysis. - Act as the first layer of escalation to support CSMs and Operations Lead, escalating issues to and from external Capability & Sector Deployment teams when necessary. - Identify opportunities for process improvements, implement changes to enhance efficiency and customer satisfaction, and stay updated on industry trends in application support technologies. Qualifications: - 10-12 years of operations support and incident management experience, including creating ITSM metric reports and service improvement plans in a cross-functional, matrixed environment. - Minimum 3+ years of leadership and/or influencing experience. - Familiarity with Supply Chain Workflows to understand business impacts during unplanned outages or critical issues. - Experience in planning and executing product transitions to sustain methodologies and driving standard processes organization-wide. - Strong knowledge and experience in agile methodologies, working with multiple scrum teams, and driving products in highly technically integrated environments. - Bachelor's Degree. Technical Expertise Required: - Experience in configuring workflows, automation, and platform customizations. - Ability to diagnose and resolve configuration issues across different Supply Chain applications and drive solutions. - Proficiency in ServiceNow ITSM Incident Management & Reporting. Additional Company Details: - Excellent communication skills, both verbal and written, with the ability to influence senior-level management. - Positive and flexible attitude to adapt to changing needs in a dynamic environment. - Strong leadership, organizational, and interpersonal skills, comfortable managing trade-offs. - Proactively drive impact and engagement, leading others without direct authority. - Experience working with ADO & ServiceNow. As a Sustain Engineer within PepsiCo's Sustain and Operations team, you play a crucial role as the primary liaison between product groups, end-users, internal teams, and vendors, particularly for Supply Chain & Enabling Function applications. Your responsibilities focus on ensuring stability, performance, and continuous improvement of Warehouse-related digital applications supporting PepsiCo's global supply chain operations. Your role is pivotal in driving operational excellence, proactive risk management, automation, and issue resolution to sustain PepsiCo's digital products, with a specific emphasis on supporting and optimizing Global Supply Chain Applications related to Warehouse. Key Responsibilities: - Manage and mentor a team of application support analysts and collaborate with Operations Analyst to support Warehouse Applications. - Coordinate team activities based on priority and urgency to drive productive collaboration across functional areas. - Provide advanced technical support for complex application issues and conduct root cause analysis. - Act as the first layer of escalation to support CSMs and Operations Lead, escalating issues to and from external Capability & Sector Deployment teams when necessary. - Identify opportunities for process improvements, implement changes to enhance efficiency and customer satisfaction, and stay updated on industry trends in application support technologies. Qualifications: - 10-12 years of operations support and incident management experience, including creating ITSM metric reports and service improvement plans in a cross-functional, matrixed environment. - Minimum 3+ years of leadership and/or influencing experience. - Familiarity with Supply Chain Workflows to understand business impacts during unplanned outages or critical issues. - Experience in planning and executing product transitions to sustain methodologies and driving standard processes organization-wide. - Strong knowledge and experience in agile methodologies, working with multiple scrum teams, and driving products in highly technically integrated environments. - Bachelor's D
