Incident Management Professional

Virtusa

5 - 7 years

2 - 6 Lacs

hyderabad chennai

Posted:4 days ago| Platform:

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Skills Required

incident management sre system reliability site reliability root cause analysis alerting incident response cloud scripting automation servicenow gcp cloud infrastructure distributed systems aws log analysis observability azure

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking a skilled and proactive ServiceNow professional Site Reliability Engineer specializing in Incident Management, responsible for ensuring the reliability, availability, and performance of large-scale production systems
This role involves leading major incident response, driving root cause analysis, implementing preventive measures, and improving overall operational maturity
The SRE is expected to act as the primary escalation point for critical incidents, coordinate cross-functional teams, and build processes, tooling, and automation that enhance system resilience and reduce operational toil
The role combines technical depth in distributed systems, cloud infrastructure, observability, and automation with strong leadership in crisis management, communication, and continuous improvement
Lead end-to-end management of P0/P1 major incident response, coordinated cross-functional teams, and ensured rapid service restoration with minimal customer impact
Perform real-time troubleshooting, log analysis, and initial triage to identify root causes
Performed deep Root Cause Analysis (RCA) and drove long-term corrective and preventive actions to eliminate recurring issues
Improved system reliability by managing SLIs/SLOs, analyzing failure patterns, and implementing engineering-driven reliability enhancements
Developed automation, runbooks, and self-healing tools to reduce MTTR, manual intervention, and operational toil
Enhanced monitoring and observability by optimizing alerting, dashboards, and telemetry for proactive issue detection
Supported on-call operations and acted as an escalation point, ensuring effective triage and timely resolution of critical incidents
Collaborated with development, operations, and security teams to validate releases, mitigate risks, and strengthen production readiness
Maintained and improved Incident Management processes, including documentation, blameless postmortems, and IM workflow maturity

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