Incident Management Professional

Diverse Lynx

2 - 6 years

2 - 5 Lacs

hyderabad

Posted:1 day ago| Platform:

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Skills Required

it services configuration management itsm problem management database incident management continuous improvement

Work Mode

Work from Office

Job Type

Full Time

Job Description

An ITSM Service Mapping Specialist is responsible for developing and maintaining comprehensive service maps within an organizations IT Service Management (ITSM) framework
This role ensures that all IT services and their interdependencies are accurately represented, enabling efficient service management and incident response

Key Responsibilities

Service Mapping Design, create, and maintain detailed service maps that illustrate the relationships and dependencies between IT services and infrastructure components
Configuration Management Ensure that the Configuration Management Database (CMDB) is up-to-date and accurately reflects the current state of the IT environment
Collaboration Work closely with IT teams, including service owners, application developers, and infrastructure engineers to gather information and validate service mappings
Incident and Problem Management Support incident and problem management processes by providing accurate service maps to help identify root causes and dependencies
Continuous Improvement Continuously review and improve service mapping processes and tools to enhance accuracy and efficiency
Documentation Develop and maintain documentation related to service mapping processes, procedures, and standards

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