16256 Incident Management Jobs - Page 4

Technically able to operate across a wide range of problem statements Willing to work weekends and extended hours to support defect resolution Technically sound but mainly to help manage incidents rather than resolve tickets themselves Methodical worker who can control multiple defects in parallel and maintain a defect dashboard Familiar with the Defect Management process and how to work with end users Good communicator Highly motivated, self starter who can work as part of a team Additional Details Global Grade : B Remote work possibility : Yes Local Skills : incident management;defect management Languages Required: : ENGLISH

Description: MS - Run Location: Mumbai / Bangalore Job Description: Multi-Cloud Azure Oracle DB PaaS Service Lead Overview: The Multi-Cloud Azure and Oracle DB PaaS Service Lead will be responsible for managing and leading Platform-as-a-Service (PaaS) offerings across Azure and Oracle Cloud environments. This role will focus on designing, implementing, monitoring, and optimizing database services for multiple clients. The Service Lead will provide guidance, ensure security compliance, manage performance, and oversee system updates, while maintaining alignment with client and industry best practices. Key Responsibilities: 1.Lead Multi-Cloud PaaS Database Management: oOversee the management of...

Description: Primary skills Defect management/bug management Secondary skills Incident management Technically able to operate across a wide range of problem statements Willing to work weekends and extended hours to support defect resolution Technically sound but mainly to help manage incidents rather than resolve tickets themselves Methodical worker who can control multiple defects in parallel and maintain a defect dashboard Familiar with the Defect Management process and how to work with end users Good communicator Highly motivated, self starter who can work as part of a team Additional Details Global Grade : B Remote work possibility : Yes Local Skills : incident management;defect manageme...

Summary of Position This Senior Developer is responsible for the technical design, coding and unit testing of the SAP ERP enhancement / modifications. Responsibilities Ownership This position is for a senior developer with experience in enhancement work including the hand over from enhancement/project to support and has the following key responsibilities: Must have ability to work independently with minimal guidance. Demonstrated ability to learn quickly on the job. Willing and able to travel globally when requested or required. Maintenance, enhancement and/or development work of SAP components and those that interface with other applications. Technical analysis, design, code, configure and ...

Description IDQ Production Support specialist role. Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade C Level To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) No Remote work possibility No Global Role Family To be defined Local Role Name To be defined Local Skills IDQ Production Support specialist role. Languages RequiredENGLISH Role Rarity To Be Defined

Description Required Qualifications Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent experience). 5+ years of experience in ServiceNow development and administration. Strong experience with JavaScript, Glide API, and ServiceNow scripting. Hands-on experience in building custom applications, workflows, and integrations. Knowledge of ServiceNow data model, CMDB, and service mapping. Experience with ServiceNow UI Builder, Service Portal, HTML, CSS, and AngularJS. Understanding of OAuth, SAML, Single Sign-On (SSO), and authentication mechanisms. Familiarity with ITIL framework and IT service management best practices. Named Job Posting? (if Yes - ne...

Description Primary Skills: Incident Management and Response System and Network Knowledge Post-Incident Analysis and Improvement Secondary Skills: Automation and Scripting Communication and Coordination Knowledge of Standards and Best Practices Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade C Level To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) No Remote work possibility Yes Global Role Family To be defined Local Role Name To be defined Local Skills Incident Management and Response Languages RequiredENGLISH Role Rarity To Be Defined

Description Primary Skills: Incident Management and Response System and Network Knowledge Post-Incident Analysis and Improvement Secondary Skills: Automation and Scripting Communication and Coordination Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade C Level To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) No Remote work possibility Yes Global Role Family To be defined Local Role Name To be defined Local Skills Incident Management and Response Languages RequiredENGLISH Role Rarity To Be Defined

Description India Template - R2D2 Global Interfaces Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade C Level To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) No Remote work possibility No Global Role Family To be defined Local Role Name To be defined Local Skills Citrix DaaS;desktop administration;Microsoft Active Directory Languages RequiredENGLISH Role Rarity To Be Defined

ServiceNow Developer Job TitleServiceNow Developer LocationHyderabad Employment TypeFull Time Experience :3 - 14 Yrs Budget 15 to 29 LPA Notice period :0 to 30 Days Job Summary:We are seeking a skilled ServiceNow Developer to join our team. The ideal candidate willfocus on the development, customization, and support of ServiceNow modules, including ITService Management (ITSM), Strategic Portfolio Management (SPM), and ITOperations Management (ITOM). The role requires strong technical expertise inServiceNow scripting, workflows, and integrations.Key ResponsibilitiesDevelop, customize, and support ServiceNow applications, specifically in ITSM,SPM, and ITOM modules. Design and implement Service...

Description: Skills Required-Appian, MySQL, MariaDB Job Requirements Ability to implement end to end process automation using Appian Low code/No Code platform. Building performant applications with enriched intuitive user experience (UX). In-depth understanding about the Appian technology platform features Records, CDTs, Process Models, Data Store, Data Store Entity, Groups/Group Types Security, Integrations, Web API, Connected System, AI Skills, Decisioning, Business Rules, Translation Sets, Expression Query Rules, Appian RPA, Tasks, Reports, Site, Tempo, Portals, Plugins Smart Services, Scheduler/Batch Jobs, or event-based polling etc. Good understanding about the relevance of different ty...

Should say required either Redoc, Systoc or Net Health Therapy application experience. Also, hands on application support experience needs to be bold. required Ambulatory workflow knowledge Maintain a high degree of business knowledge in the supported business areas and applications, with deep understanding of operational processes and requirements Provide application/infrastructure support and respond to requests and inquiries from users within the pre determined timeframe of the applicable service levels Identify solutions to work around open issues/problems that are under investigation or pending resolution Document, and track case histories, issues, and actionable steps taken Communicate...

Senior ServiceNow Developer with the following skillset/experience: oCustomer Service (we have 3 CSM instances) oHRSD oUIBuilder This is becoming increasingly more important! oPortal Development Angular/HTML/CSS oStrong JavaScript skills oIntegration skills; integrating SNOW with other apps REST, SOAP or other methods oServiceNow API experience including REST, SOAP and MID server APIs oAutomation configuring automated processes such as workflows (including Flow Designer), business rules and scheduled jobs oPerformance Analytics Additional Details Global Grade : C Level : To Be Defined : No Remote work possibility : No Global Role Family : To be defined Local Role Name : To be defined Local S...

ServiceNow Developer with min 5 years of experience 18*7 support with rotational shift First Touch Incident Response oResolve ServiceNow tickets related to User access, approver changes, HRSD workspace config issues, Contact phone number updates, Agent Configuration issues, email routing incorrectly, authentication issues, manager updates, Permissions issues, PagerDuty integration setup issues. ServiceNow Slack Channel oResolve messages from the Slack channel related to ServiceNow and integrations to ServiceNow, address 'how to' questions, reporting configuration questions, Access/permissions questions, and approver changes. oIn case a message results in an Incident or Service Request, creat...

Manage and support SCOM (System Center Operations Manager) solutions for Solventum. Implement monitoring and management solutions for IT systems. Troubleshoot and resolve performance and availability issues. Collaborate with IT teams for system optimization. Ensure efficient and reliable service monitoring.

Seeking a Lotus Notes Administrator for Equinor's MS environment. Responsibilities include managing, troubleshooting, and supporting Lotus Notes applications and systems. Strong experience with Lotus Notes administration required. Must be able to ensure high availability and performance of Lotus Notes environments. Location: Flexible.

Description: Primary Skills:Incident Management and Response System and Network Knowledge Post-Incident Analysis and Improvement Secondary Skills:Automation and Scripting Communication and Coordination

oracle ebs /oracle cloud skill Role Description In this role, you will be responsible for managing and driving high performing service delivery functions including AMS (Application Management System), Support teams,Help Desk andsupporting our client's business growth via creating a scalable IT Service Delivery capability across multiple time zones. Main Responsibilities Lead the Technology Application Management Support (AMS) accounts for various customers. Owner of the Incident, Problems, Request, Change and Escalation processes, ensuring accurate reporting and pro-actively initiating service improvement activities as required. Manage Teams, Roster to ensure consistent support coverage to t...

ROLES AND RESPONSIBILITIES Technical skills Strong Knowledge in Dynatrace tool administration concepts. Experience on APM related areas on Java, .NET and PHP Ability to direct and guide team to resolve crisis situations within prescribed SLAs Ability to provide consultation for new projects, functionalities, migrations, upgrades. Ability to direct and guide team to resolve crisis situations within prescribed SLAs. Ability to plan, initiate and manage special tasks/projects. Customer interface experience (managing expectations; negotiating compromise solutions). Should have good communication and interpersonal skill. Should be willing to work in a 24*7 environment. Experience in team handling...

Description: -Performs development (configuration and code) on the ServiceNow platform and integration with other systems -Performs unit testing and system integration testing -Executes deployment to QA and PROD Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade : C Level : To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) : No Remote work possibility : Yes Global Role Family : To be defined Local Role Name : To be defined Local Skills : ServiceNow HAM;ServiceNow SAM Languages Required: : ENGLISH Role Rarity : To Be Defined

B.E/B.Tech/ MCA/ M.Tech/ ME/ MBA IT only Must have minimum 14 Years working experience as Technical Support Manager Must have detailed understanding of Managed Services Business Model Must have experience in Managing environment like Linux, AIX, Middleware etc , Storage & Backup Admin roles Must have expertise to perform Disaster Recovery Design Planning, HA Design Planning Must have expertise in to manage technical staff and Infra Hardware and Software equipments related to Cloud, Virtualization, Server, Network, Security, Databases etc. Must have effective abilities to maintain strong relation CIO, Vendors, Security and Other Support Teams Must have expertise handling technical escalation,...

Description: Primary Skills:Incident Management and Response System and Network Knowledge Post-Incident Analysis and Improvement Secondary Skills:Automation and Scripting Communication and Coordination Knowledge of Standards and Best Practices Additional Details Global Grade : C Remote work possibility : Yes Local Skills : Incident Management and Response Languages Required: : ENGLISH

Customisation or development of enhancement requests for existing ITSM tools and processes Exposure to the follow key modules in ServiceNow is required: Incident/Problem/Change CMDB Asset Discovery Integration hub (Preferable, not essential) Knowledge Service (Request) Catalog Additional Details Global Grade : C Level : To Be Defined : No Remote work possibility : No Global Role Family : To be defined Local Role Name : To be defined Local Skills : ServiceNow ITSM Languages Required: : ENGLISH Role Rarity : To Be Defined

Primary: Identity and Access Management (IAM) SSO & MFA Secondary: Privilege Access Management (PAM) Tools: Oracle Identity Cloud Service (IDCS), ADFS, Cisco Duo, Citrix SSO, Beyond Trust PAM. Minimum of 6+ years of experience in technical level support for Identity and Access Management solutions, preferred Oracle Identity Cloud Service (IDCS), ADFS, SSO & MFA, Cisco Duo. Expertise on IAM key concepts like Identity Management/Lifecycle, Password management, Certifications, Identity Governance, SSO, MFA, Workflows, birthright access, access policies etc. Having strong expertise to analyze and diagnose complex problems related to user authentication, authorization, and access control, leverag...

Description: Requirement specification for enhancement requests for existing ITSM/ITOM tools and processes Work closely with BAs in other ITSM streams Additional Details Global Grade : C Level : To Be Defined : No Remote work possibility : No Global Role Family : To be defined Local Role Name : To be defined Local Skills : ServiceNow CMDB;ServiceNow ITSM;ServiceNow BA Languages Required: : ENGLISH Role Rarity : To Be Defined