19908 Incident Management Jobs - Page 4

Job Responsibilities: Candidate should have 3+ years of experience in Service desk. Familiarity with ITIL processes and incident management best practices. Exposure to global support environments and cross-cultural communication. Knowledge of SLA compliance and escalation procedures. Experience in creating knowledge base articles and documentation. Customer-centric mindset with strong problem-solving abilities. Excellent written and oral communication skills for clear stakeholder interaction. Hands-on experience with ticketing tools such as ServiceNow and JIRA. Ability to manage stakeholder communication across technology and business teams. Basic troubleshooting skills for hardware, softwar...

Job Title: Technical Support Specialist (L2) Product IT Location: Andheri East, Mumbai (Work from Office) Experience: 3–6 Years Shift: Rotational (including night shifts) Role Overview This is an L2 Product IT support role for candidates who have handled real escalations, not just logged tickets. You will work on remote desktop services, servers, virtualization, firewalls, and security products in a fast-paced, operations-driven environment. Key Responsibilities • Handle L2 escalations from L1 support • Troubleshoot Remote Desktop Services (RDS) issues • Manage servers, virtual machines, and domain infrastructure • Configure and troubleshoot firewalls and network devices • Monitor security l...

Role Overview: As the Senior Lead, IT Solution Support for Field Inventory Management applications at Stryker, you will be responsible for leading functional deliverables related to the Field Inventory Management applications. Your role involves gathering business requirements, designing functional solutions, implementing them, and optimizing the solutions to ensure efficient IT solutions delivery for Field Inventory Management business processes. This individual contributor role requires the use of judgment, professional expertise, and independent work with minimal supervision. Key Responsibilities: - Lead the business requirements gathering, transform them into system requirements, and des...

As a Lead Database Engineer, you will be responsible for driving the customer experience strategy forward by consistently innovating and problem-solving. You will be passionate about the customer experience journey and possess an entrepreneurial mindset. Your role will involve providing Microsoft SQL Server Database support for MasterCard Application databases in On-Prem and Cloud databases such as AWS Elasticache. You will play a critical role in designing, implementing, and maintaining Mastercard's database systems. Collaboration with cross-functional teams to understand data requirements, optimize database performance, and ensure data integrity and security will be key in this role. **Key...

Academic Qualification: BE / B. TECH / Graduation in IT Role Responsibilities: Application Package creation and deployments. Patch Management using SCCM and WSUS. OS, Software & drivers patch testing and production deployments. Configure the boundary and boundary groups. Document processes, SOPs, and troubleshooting steps for team knowledge sharing. Maintain SQL Server databases for SCCM sites, including backups and optimization. Participate in high severity calls, coordinate with multiple stakeholders for the issue resolution / workaround. Implement role-based administration, security scopes, and permissions for users. Conduct root-cause analysis for deployment failures and client issues. A...

About The Role Skill required: Business Reporting & Governance - Reporting Analytics Designation: Measurement & Report Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 cou...

Job Title Cybersecurity Lead Incident Management Network Security Signature Writing Job Summary The Cybersecurity Lead will manage the Incident Management Network Security Signature Writing team This role involves overseeing incident response and signature development direct stakeholder management team management and project management The ideal candidate will have a strong background in cybersecurity incident response and network security with excellent communication and leadership skills Key Responsibilities Incident Monitoring and Response Monitor security alerts and incidents respond promptly and escalate as needed Threat Analysis and Detection Investigate security incidents develop dete...

Role Overview The Graduate Trainee will undergo a structured 46 month training and project-readiness program across IT operations, application support, and basic development tasks. After successful completion, candidates may be considered for Full-Time Employment based on performance and business need. Key Responsibilities Support day-to-day operational tasks under senior team guidance Monitor applications, dashboards, s, and escalate issues as per SOP Perform basic troubleshooting for incidents and service requests Create and maintain documentation, logs, and daily/weekly reports Participate in internal training programs and hands-on project activities Follow defined ITIL processes (Inciden...

Role Overview The Graduate Trainee will undergo a structured 46 month training and project-readiness program across IT operations, application support, and basic development tasks. After successful completion, candidates may be considered for Full-Time Employment based on performance and business need. Key Responsibilities Support day-to-day operational tasks under senior team guidance Monitor applications, dashboards, s, and escalate issues as per SOP Perform basic troubleshooting for incidents and service requests Create and maintain documentation, logs, and daily/weekly reports Participate in internal training programs and hands-on project activities Follow defined ITIL processes (Inciden...

Own end-to-end administration of Informatica MDM environments (DEV to PROD) Design, deploy, and maintain highly available and scalable MDM platforms Perform MDM Hub installations, upgrades, and patching activities Manage ORS creation, configuration, and lifecycle operations Ensure optimal performance through JVM, application, and database tuning Lead incident management and root cause analysis for production issues Implement monitoring, ing, and proactive system health checks Manage security, user access, and audit requirements Support batch and real-time MDM integrations Coordinate with DB, infra, and network teams for platform stability Plan and execute disaster recovery and failover drill...

Greeting from POST A RESUME, We are currently hiring for "3rd Line Support Engineer" post in Ahmedabad. Company Profile: Cloud technology based information technology (IT) company Designation: 3rd Line Support Engineer (JIS114996) Location: Ahmedabad Experience Range: 4.0 To 6.0 yrs Salary Range: - 5.00 To 8.00 LPA Job Profile: 1) Principal Purpose To ensure the quality support provided to all the Company Colleague/Customers. 2) Duties (A) To help with any Support requests logged with Application Support Team for the range of applications. (B) Coordination with Development Team and Customer/User throughout the support lifecycle for logged cases. (Requirement gathering/ documentation/ communi...

Job Description: 1)In depth knowledge in Kafka Admin 2)Experience with Unix. 3)Adhere to ITIL best practices for incident, problem and change management. 4)Effective collaboration and communication to work with diverse teams. 5) Minimum 5+ Yrs of experience. 10)Flexible to work in shifts including weekends.

Experienced in SSIS, SQL, data analysis, root cause analysis, L2 support, job monitoring, incident/problem management, with insurance/reinsurance domain knowledge and hands-on with ServiceNow/ITSM.

Experienced in SSIS, SQL, data analysis, root cause analysis, L2 support, job monitoring, incident/problem management, with insurance/reinsurance domain knowledge and hands-on with ServiceNow/ITSM.

Experienced in SSIS, SQL, data analysis, root cause analysis, L2 support, job monitoring, incident/problem management, with insurance/reinsurance domain knowledge and hands-on with ServiceNow/ITSM.

Experienced in SSIS, SQL, data analysis, root cause analysis, L2 support, job monitoring, incident/problem management, with insurance/reinsurance domain knowledge and hands-on with ServiceNow/ITSM.

Position Overview : We are seeking an experienced and passionate Senior Site Reliability Engineer (SRE) to join our team. In this role, you will work on improving the availability, reliability, and scalability of our services, systems, and infrastructure. You will collaborate closely with development, operations, and security teams to ensure that our systems are robust, performant, and maintainable. As a Senior SRE, you will also play a key role in mentoring junior engineers and driving best practices across the organization. Roles and Responsibilities : - Infrastructure & Automation : Design, deploy, and maintain highly reliable and scalable systems and infrastructure. Automate routine task...

Educational Requirements Bachelor of Engineering Service Line Infosys Quality Engineering Responsibilities Experience in leading the ServiceNow testing projects for about 1-2 years and should have complete knowledge on the testing process. Should have experience in preparing Test Strategy and Test Plan Relevant experience in testing ServiceNow ITSM Modules (Incident management, Change management, Problem management, Service Catalog, etc.), ITOM, SOM, HRSD etc. Relevant experience on ServiceNow Automated test framework (ATF) automation tool. Proficiency in understanding the requirements and review test cases efficiently. Should have involved in the ServiceNow Integrations validation Involveme...

Educational Requirements Bachelor of Engineering Service Line Infosys Quality Engineering Responsibilities Relevant experience in testing ServiceNow ITSM Modules (Incident management, Change management, Problem management, Service Catalog, etc.), ITOM, SOM, HRSD etc. Relevant experience on ServiceNow Automated test framework (ATF) automation tool. Proficiency in understanding the requirements and write test cases efficiently. Involvement in Test Execution, Results Analyzing and Defect Reporting Have good knowledge on Agile methodologies and SDLC process. Good understanding of CMDB, service mapping and Discovery. Involved in Dashboards, reports and SLAs testing. ITSM Foundation and ATF Micro ...

Educational Requirements Bachelor of Engineering Service Line Enterprise Package Application Services Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to get to the heart of customer issues, diagnose problem areas, design innovative solutions and facilitate deployment resulting in client delight. You will develop a proposal by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise. You will plan the activities of configuration, configure the product as per the design, conduct conference room pilots and will assist in resolving any queries related to requirements and solutio...

BE Mech and chemical engineers with relevant experience and ME safety is added advantage safety officers, safety managers and SHE executives, process safety and general safety officers can apply Desired Candidate Profile Perks and Benefits

Role Overview: You will be the Problem and Root Cause Analysis Lead at Salesforce, responsible for defining and executing the vision, strategy, and roadmap for shared services problem management. Your role will involve establishing, operating, and continuously improving enterprise frameworks for incident and problem management. You will lead deep-dive root cause analyses for high-impact and recurring issues to ensure sustainable corrective actions are implemented. Key Responsibilities: - Establish, implement, and continuously improve standardized frameworks for incident, problem, and root cause management. - Lead and facilitate deep-dive RCAs for major incidents and recurring issues, ensurin...

Role Overview The Graduate Trainee will undergo a structured 46 month training and project-readiness program across IT operations, application support, and basic development tasks. After successful completion, candidates may be considered for Full-Time Employment based on performance and business need. Key Responsibilities Support day-to-day operational tasks under senior team guidance Monitor applications, dashboards, s, and escalate issues as per SOP Perform basic troubleshooting for incidents and service requests Create and maintain documentation, logs, and daily/weekly reports Participate in internal training programs and hands-on project activities Follow defined ITIL processes (Inciden...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, your typical day involves acting as the ongoing interface betwe...

Knowledge in Change Management and Service Request system in Service Now. Create and Maintain reports for Patch compliance and System Audit data. Participate in OS patch management and coordination. Develop and Test Windows Security patch Packages. Applies ITIL Framework Process Knowledge. Familiar with Standard Security best practices. Troubleshoot Windows OS and Microsoft Application security patch Installations. Preferably Windows Server administration and engineering. Preferably Red Hat Enterprise Linux 6 and OpenStack Administration. Preferably Basic Knowledge of Cloud Technologies. Preferably Basic Knowledge in Azure/AWS/Open stack. Understanding Japanese Manuals and Specifications. Co...