2295 Incident Management Jobs - Page 4

The Junior Support Analyst is a hands-on technical resource who provides L1 support for our enterprise customers The Junior Support Analyst will provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals They will also be responsible for responding to, documenting, and resolving support tickets in a timely manner according to SLA The IT Jr Support Analyst must have excellent problem-solving skills to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate IT staff members Primary function will be to answer support tickets and assist with whatever technical issues the client may be facing and connect via remote logon to resolve technical issues The candidate will need to have in-depth knowledge of hardware and software systems, high-level interpersonal skills, and the ability to solve complex IT issues Ultimately, a top-notch Jr Support Analyst can easily identify and solve technical issues on-site and via remote access with strong communication and strong willingness to learn new technologies Duties and Responsibilities Responding to technical support tickets; Talking directly to the customer to determine the nature of the technical issue; Connecting to the customer s computer system via remote access; Identifying the nature of the hardware, software, or networking issue; Providing the customer with resolution choices; Installing new hardware systems, software upgrades or networking cables; Fixing any software or hardware issues; Providing minor technical or operational training; Completing IT support logs; Provide exceptional customer service via phone and email as appropriate; Maintain ownership for the resolution of complex technical problems; Perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention; Able to analyze production issues from the business and application/code perspective and outlines corrective actions; Follow the standard workflow defined for each of our customers; Resolve helpdesk issues in a timely manner based on incident priority and SLA requirements; Update documentation as required to support future issue resolution; Create detailed records leveraging the Meridian Support Portal; Follow the standard customer onboarding process; Ensure optimal service transition by proactively working with other teams within our organization; Contribute in meeting various SLA s and KPI s to ensure assigned tasks are completed on time and the delivery timelines meet the quality targets of the organization; Ready to work in US Shift and over weekend support model; Responsible for clear and timely communication to multiple stakeholder groups as required for incident management; Escalate the incidents to L2/L3 if not resolvable by L1; Participate in customer meetings if required; Send concise information to the Technical Manager during service interruptions; Should be confident to work directly and independent with Site and business; Perform other duties as assigned. Qualifications and Requirements Degree in Computer Science or any other related field; Technical knowledge is required; Microsoft Office 2007 to 2013; Linux, Windows 7, Windows 8, Windows 10, XP and Vista; Windows Server 2003 and 2008 and 2012; Excellent verbal and written communication; Exceptional problem-solving skills and ability to navigate challenging situations in a professional manner; Excellent organizational skills ability to prioritize, manage, multi-task, and execute projects cross-functionally; Able to apply non-linear and logical thinking to problem-solving; Problem solving skills, organizational skills, and the ability to exercise sound judgment in any customer service scenario; Should be able to work in rotational shifts.

Position Purpose Responsible for L2 support activities for an applications which are used for Global payment solution applications. This is an extended team which works along with the team located in Paris. Shift working to support application which is implemented globally. Shift timings 07:00AM-03:30PM/09:30AM - 06:00PM/01:30PM - 10:00 PM. Also required to provide on call support during weekends or weekdays on rotation basis. Flexibility to support the application on Mumbai Bank Holidays on rotation basis. Responsibilities Direct Responsibilities L2 Production support activity using Unix, SQL and Dynatrace. Understanding of Application architecture. Proactive monitoring using tools such as Dynatrace and Splunk Deployments of the application on Production environment. Daily health check reporting and Active Monitoring. Knowledge on monitoring tools such as Autosys will be an added advantage. Mandatory shell scripting Develop APS jobs on Ansible Tower Implementation of improvements to prevent incidents and maintain accurate documentation Effective problem and change management Automation of tasks and ongoing continuous improvement Contributing Responsibilities Responsible for Incident/Change/Problem Management. Responsible to drive meetings for Support related Activities. Technical & Behavioral Competencies Mandatory Skills: Linux - Certified Ansible Very good level required. Nice to have certification. Oracle, SQL Managing Java application Good to Have: Autosys/MQ Kubernetes Devops/Service now/Dynatrace Strong written and verbal communication skills Good Knowledge on Unix and Oracle, PL/SQL ITIL Process knowledge Ability to work in shifts and flexible hours on holidays and weekends in exigency situations Self-motivated, with strong ability to work both independently and with the team Strong Analytical skills Preferred to have ITIL Certification Prior Knowledge on Application Production Support Knowledge on Payment and Finance domain applications. Specific Qualifications (if required) Graduate in any discipline or Masters in Information Technology Overall 3 5 Years of IT experience of which 3 years minimum should be on Application Production Support in banking Domain Skills Referential Behavioural Skills : (Please select up to 4 skills) Ability to collaborate / Teamwork Ability to deliver / Results driven Creativity & Innovation / Problem solving Choose an item. Transversal Skills: (Please select up to 5 skills) Ability to understand, explain and support change Analytical Ability Ability to develop and adapt a process Ability to set up relevant performance indicators Ability to manage / facilitate a meeting, seminar, committee, training Education Level: Bachelor Degree or equivalent Experience Level At least 3 years

We are Reckitt Home to the worlds best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege. Information Technology & Digital In IT and D, youll be a force for good, whether youre championing cyber security, defining how we harness the power of technology to improve our business, or working with data to guide the innovation of consumer loved products. Working globally across functions, youll own your projects and process from start to finish, with the influence and visibility to achieve what needs to be done. And if youre willing to bring your ideas to the table, youll get the support and investment to make them happen. Your potential will never be wasted. Youll get the space and support to take your development to the next level. Every day, there will be opportunities to learn from peers and leaders through working on exciting, varied projects with real impact. And because our work spans so many different businesses, from Research and Product Development to Sales, youll keep learning exciting new approaches. About the role We re looking for an IT Manager, responsible for Global Service Desk and End User Services to be part of our Digital Employee Experience team to play a crucial role in managing and executing the Global Service Desk operations, ensuring seamless service delivery and support to Reckitt s global user base. This role involves overseeing the implementation of the service desk, driving continuous improvement, and ensuring alignment with Reckitt s business objectives. Your responsibilities Integrated Service Desk: Manage daily operations, develop policies, ensure customer satisfaction, and handle escalated issues for continuous improvement. Knowledge Management: Develop and implement knowledge management strategies to map key areas, promote knowledge sharing, conduct training, and measure effectiveness. Access Management: Manage user access provisioning and compliance, conduct risk assessments and incident management, provide training and maintain systems, and generate reports while collaborating with stakeholders Service Management: Develop and enhance service reporting, continually improve service processes, and provide statistical evidence of SLA and KPI improvements. End-user communication: Continuously review and enhance communication strategies and escalation procedures to ensure effective end-user engagement and alignment with business requirements. People Management: Set clear behavioural standards, lead by example with motivation, delegate tasks effectively, monitor work quality, recruit local resources, and manage staff according to HR policies. Controls and Compliance: Regularly conduct self-audits of all service account team processes, procedures, and policies, and review all documentation to ensure quality, consistency, and validity. The experience were looking for With over 10+ years of overall experience, 5+ years in Information Technology management position. Exceptional customer relationship management skills Ability to manage multiple tasks and markets and prioritise and communicate effectively Ability to effectively interact with all internal stakeholders involved in providing service to the customers, as well as customers at all levels in the organization. Ability to develop and implement process improvements, hereby cooperating with all organisations involved in providing service to the customers. The skills for success Product Development, system development, Project Management, Programme Management, Design Thinking, Process Automisation, IT Service Management, Innovation Processes, Innovation, User Experience Design, Change Analyst, Change Management, Digital Transformation, Value Analysis, Change Management, Adoption, Technology Adoption Lifecycle, Stakeholder Relationship Management, Vendor Management, Outstanding Communication, stakeholder engagement, Digital Strategy, Product Solution Architecture, Cyber Security Strategy, Cyber Security, Data Privacy, Portfolio Management, Data Governance, Product Compliance, Media Analytics, advertising, Consumer Engagement, Market Value, Market Chain, Data Driven Practices, Advanced Analytics, Data Analytics, Governance. What we offer With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitts potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitts pay for performance philosophy. We recognise that in real life, great people dont always tick all the boxes. Thats why we hire for potential as well as experience. Even if you dont meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

"**Job Title:** Senior SAP SD Consultant **Location:** Chennai (Hybrid, 3 days onsite per week) **Contract Type:** Freelance / Employed Contractor (on payroll)Are you an experienced SAP SD Consultant with a profound understanding of SAP S/4HANA and a knack for transforming Order-to-Cash processes? We invite you to join our vibrant team, where your expertise will drive global projects and deliver tangible value From pricing and billing to Advanced ATP and Condition Contract Management, your contributions will be pivotal in shaping enterprise success **Key Responsibilities** * Spearhead the configuration and optimization of core SD processes within SAP S/4HANA * Oversee the complete Order-to-Cash cycle, encompassing quotations, orders, delivery, billing, and payments * Configure pricing, discounts, rebates, taxes, credit management (FSCM/CCM), and shipping processes * Leverage Fiori applications for efficient order tracking, billing, and delivery monitoring * Facilitate seamless integration across FI/CO, MM, EWM, GTS, CRM/CX, and third-party platforms * Analyze and resolve processing issues, incomplete documents, and ATP errors * Collaborate effectively with functional and technical teams in both Agile and Waterfall environments **Core Functional Knowledge (Sales & Distribution)** * Comprehensive understanding of SD processes, from quotation to billing * Expertise in configuring sales document types, item categories, copy control, and route determination * Proficiency in credit management within S/4HANA and billing integration with FI * Familiarity with simplification lists and SAP Best Practices in S/4HANA **Technical and Integration Expertise** * Proficient in SD-related Fiori apps: Manage Sales Orders, Track Sales Orders, Create Billing Documents, Monitor Outbound Deliveries * Knowledgeable in IDocs, EDI messages (ORDERS, INVOIC, DESADV), and interface setup * Experienced in integrating with external systems like Blueplanner and Arkieva * Understanding of middleware tools and basic ABAP debugging **Advanced Capabilities (Nice-to-Have)** * Experience with Advanced ATP (aATP) and Variant Configuration * Exposure to SAP TM (especially OTM), BRIM, and Condition Contract Management (CCM) * SAP S/4HANA SD Certification * Familiarity with the Taxmarc Engine **Soft Skills and General Competencies** * Exceptional communication skills with both business and technical teams * Ability to facilitate workshops, translate requirements, and document functional specifications * Experience in managing change requests, incident management, and system testing * Proficiency in test management tools (SAP Solution Manager, Tricentis) * Strong analytical mindset and stakeholder management capabilities **What We Offer** * Competitive salary ranging from 2 08 to 2 5 Lakhs per month * Flexible hybrid work model at our Chennai location, with 3 days onsite per week * Freelance/contract position with long-term opportunities on our payroll * Exposure to projects across global SAP landscapes and modules, including TM and EWM * A professional environment that values innovation, ownership, and collaboration Are you ready to lead the future of SAP SD with us? Apply now and be part of our journey "

About BNP Paribas India Solutions: Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Unions leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions. About BNP Paribas Group: BNP Paribas is the European Unions leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking Services for the Groups commercial personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment Protection Services for savings, investment, and protection solutions; and Corporate Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability Commitment to Diversity and Inclusion At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. About Business line/Function: BNP Paribas Securities Services specializes in providing securities services and investment Operations solutions to issuers, financial institutions and institutional Investors worldwide. The below requirement is for Market and Financing Services (MFS) which offers multiple solution to its clients in their market activities and provide them with financing solutions, as principal or agent, as well as optimize balance sheet and treasury management of BNP Paribas Securities Services Position Purpose Provide a brief description of the overall purpose of the position, why this position exists and how it will contribute in achieving the teams goal. This position is for Support Analyst for MFS application who is having minimum 5 years of experience : Capital Markets and Security Services Functional knowledge SQL,PL/SQL Unix Knowledge. Production Support Experience L1 L Good communicator, fast learner Team player Attention to detail, disciplined and reliable High motivation and confidence levels Responsibilities Direct Responsibilities Monitoring, Trouble shooting and Supporting the day to day activities Flexible approach to working hours and adhere to the support requirements provided by the lead. Refer and maintain Knowledge base and share experience with support team members. Use business and application knowledge to investigate issues raised and assist in the production of Incident reports, which form part of the shift handover. Contributing Responsibilities Provide front-line primary application support to end users and clients Production support includes covering Morning/afternoon shift and weekend in a rotation basis Adhere to the support standards and guidelines Should learn and follow Service operation, Service Transition and CSI of ITIL processes Should be flexible to cover/extend shifts in emergency situations Technical Behavioral Competencies Incident Management and resolving support issues within SLA Documenting procedures in wiki Ensure that Application is available for business by keeping impact minimal Health Checks on Application at regular interval Automate regular checks Inform Development team on any potential issues we see and also suggest them of changes when Applicable Shift Hand over to inform incoming team with updated status Work Autonomously by taking ownership Maintain very good working environment and team spirit Team Work Knowledge Sharing Proactive Communication To have a strong Customer Focus in order to provide a professional support service to both internal and external cliental. Escalate issues which cannot be resolved in a timely manner. Specific Qualifications (if required) Skills Referential Behavioural Skills : (Please select up to 4 skills) Ability to collaborate / Teamwork Personal Impact / Ability to influence Decision Making Organizational skills Transversal Skills: (Please select up to 5 skills) Ability to understand, explain and support change Analytical Ability Ability to manage a project Ability to develop and adapt a process Ability to anticipate business / strategic evolution Education Level: Bachelor Degree or equivalent Experience Level At least 3 years

Role & responsibilities Provide timely and effective support for software applications used across the organization. Troubleshoot and resolve application incidents, issues, and requests logged by users. Analyze logs, error reports, and user feedback to diagnose and fix problems. Monitor application performance and availability using relevant tools and dashboards. Coordinate with development and infrastructure teams for escalations and fixes. Document troubleshooting steps, known errors, solutions, and FAQs for internal knowledge base. Participate in system upgrades, patch deployments, and release testing. Conduct root cause analysis (RCA) for recurring problems and recommend long-term solutions. Assist in onboarding and training users on application functionality when required. Adhere to ITIL practices for incident, problem, and change management. Participate in 24x7 on-call support rotation, if applicable. Preferred candidate profile Strong problem-solving and analytical thinking skills. Hands-on experience in SQL for data investigation and issue resolution. Familiarity with Windows/Linux OS environments. Understanding of APIs, integrations, and web services (REST/SOAP). Knowledge of scripting (e.g., Shell, Python) is a plus. Experience with monitoring/logging tools (e.g., Splunk, AppDynamics, Grafana). Familiarity with ticketing systems such as ServiceNow, Jira, or Zendesk. Strong communication and customer service skills.

Leads the delivery of Client focused procurement services and continuously strives to improve them. Participates in meeting service KPI¢s executing diverse and time-sensitive activities, considering compliance, quality and efficiency of delivery. Develops business intimacy with local Stakeholders.May lead and/or provides support to other team members in resolving operational issues within own process expertise. - Grade Specific Role Overview:¢¢Provides services according to the Service Delivery scope to meet specific KPIs¢¢Supports delivery of Procurement services into the Business¢¢Maintains a proactive working attitude towards the Client¢¢Has basic knowledge of the Stakeholder community within the work perimeter¢¢Manages relationships with Stakeholders¢¢Understands P2P processes ¢¢Has knowledge about cross-functional work¢¢Monitors process adherence across work perimeter and escalates as needed ¢¢Coordinates/supports junior professionals in process adherence and problem solving¢¢Identifies, reports and participates in process improvements implementationGeneral Responsibilities / Accountabilities:¢¢Ensures the daily activities are fulfilled properly and timely in accordance with procedures and KPI targets¢¢Demonstrates knowledge of processes and procedures relevant to the function¢¢Accountable for process compliance within the work perimeter¢¢Responsible for a customer focused service towards the client, reacting to client requests and queries in a timely fashion¢¢Responsive to local Stakeholders in solving day-to-day activities¢¢Provides subject matter expertise as needed by other team members¢¢Supports junior professionals in day-to-day activities ¢¢Helps the team to achieve common goals¢¢Acts to overall procurement policies and processes¢¢Continually strives to simplify, standardize and improve processes ¢¢Continually seeks out ways to improve Client satisfaction¢¢Proactively shares knowledge on on P2P and Service Delivery procedures with other servise delivery team members¢¢Supports transformation projects activites Skills (competencies)

Windows and Linux knowledge along with at least 5 Years of experience in monitoring infrastructure devices. Working experience of Logic Monitor/SolarWinds.

Application Support Analyst - Reconciliation Systems We are seeking a proactive and technically capable Application Support Analyst to join our reconciliation support team. This role is essential in ensuring the ongoing reliability, performance, and support of our reconciliation platform. While not directly involved in performing reconciliations, the successful candidate will be responsible for monitoring system health, supporting operational users, and overseeing critical overnight processes. This role will suit someone with a strong background in technical business support, who understands reconciliation processes and has hands-on experience managing system-related issues in a production environment. Role Overview The Application Support Analyst will be responsible for: Monitoring the health and performance of the reconciliation application. Providing first-line support (L1) for business queries and issues. Overseeing and managing overnight batch jobs, ensuring timely and successful completion. Investigating and escalating system errors, performance alerts, and job failures. Collaborating with operational users to troubleshoot and resolve day-to-day issues in a timely and efficient manner. Assisting with the configuration and standing data setup as needed for ongoing support and minor enhancements. Key Responsibilities Application & Batch Monitoring Proactively monitor application logs and dashboards to ensure system health. Track and investigate alerts, failures, and performance issues from scheduled batch jobs and overnight processes. Liaise with technology teams to escalate unresolved issues. L1 Business Support Act as the first point of contact for operational teams for system-related queries. Provide timely support for reconciliation issues, configuration queries, and exceptions. Maintain support documentation and incident logs for recurring issues. Issue Troubleshooting & Resolution Perform initial triage of system and data errors. Work with development or infrastructure teams to resolve complex or recurring issues. Assist with incident reporting and root cause analysis. Configuration Support Support minor changes to standing data or system configurations in response to business needs. Ensure configuration changes are tested and documented in line with control standards. Support required in different time zones Key Skills & Attributes Good grasp of financial reconciliation systems and business processes. Ability to interpret log files and trace issues through data and configuration. Strong communication skills, with the ability to bridge between technical teams and operational users. High attention to detail, organized, and capable of prioritizing under pressure. Preferred Experience 2-3 years in a business or technical support role, preferably within financial services. Experience in system error handling, incident management, and batch job monitoring. Familiarity with CASS reconciliation processes and regulatory expectations. Experience supporting UAT phases and managing small-scale configuration changes. Knowledge of reconciliation platforms or other finance based systems

Position Purpose Ensure the supervision of the infrastructures and business applications of the BNPParibas Fortis Group. The Fortis control room operates in 24x7, Distributed and Mainframe platforms for level 1 activities (alerting/incident/requests)Control room / first level support activities consist of: Monitoring the availability of infrastructure services and applications, Applying the instructions and/or instructions referenced Resolving and/or escalating detected issues to ensure availability of core IT infrastructure and applications Participation in DRP exercises Responsibilities Direct Responsibilities Alert management (based on AINOI): Take into account the alerts Arbitrate alerts by human correlation / acknowledgment and/or Incident creation Create incident ticketIncident Management (ServiceNow, group platform): Execute the instruction, Intervention, resolve and/or assign the Incident to the correct group Document the ticket Apply the instructions (CREMA, instruction and/or operating mode).Management of action requests (ServiceNow, Group platform): Fulfill requests on the fly or at a fixed time Participate in the realization of requested tasks (through mail or snow) Contributing Responsibilities Contribute to improving the quality of service by proposing improvements Help build team spirit and integrate into BNPParibas culture Contribute to keeping the documentation up to date and expand the knowledge base Technical & Behavioral Competencies DISTRIBUTED VSPHERE Powercycle Virtual MachinesIDRAC Powercycle Physical MachinesWINDOWS Stop/Start services Reboot machines LINUX / AIX activities: Script launch File move Change file ownerJCL Understand the basics of dataset creation in JCL Find and correct simple errors (missing commas etc.)SDSF Cancel jobs Get Sysout Determine whether or not a job is loopingTSA AUTOMATISATION Find Task votes Change Task statusHMC Deactivate/Activate LPARs Load LPARs MAINFRAME TPX General knowledge on how to navigate the mainframe ZOSCONTROL-M Job/chain relaunch Mount jobs/chains to plan Get Sysout (CA-view) Add or Bypass conditions Force ok jobs Find dataset creation historyJCL Understand the basics of dataset creation in JCL Find and correct simple errors (missing commas etc.)SDSF Cancel jobs Get Sysout Determine whether or not a job is loopingTSA AUTOMATISATION Find Task votes Change Task statusMAINFRAME CONSOLE Stop jobs / Cancel jobs / Force jobs Shutdown LPARs Give replies to jobs/shouts HMC Deactivate/Activate LPARs Load LPARs AS400 Start Close of Business process Restart jobs Find job output Find open reply TICKETTING Be familiar with ServiceNow Know how to reassign & close incidents Know how to find and resolve tasks Specific Qualifications (if required) Skills Referential Behavioural Skills(Please select up to 4 skills)Ability to collaborate / TeamworkAttention to detail / rigorAbility to synthetize / simplifyCommunication skills - oral & writtenTransversal Skills: (Please select up to 5 skills)Analytical AbilityAbility to set up relevant performance indicatorsAbility to develop and leverage networksAbility to develop others & improve their skillsChoose an item.Education Level:Master Degree or equivalentExperience LevelAt least 7 years

Job Title: Security Guard Department: Operations Manned Guarding Services Reports To: Security Supervisor Area Officer Site In-charge Company: G4S Secure Solutions (India) Pvt. Ltd. Position Overview: The Security Guard is responsible for ensuring the safety and security of the client premises, personnel, and assets. The role includes access control, patrolling, monitoring surveillance equipment, and responding to incidents. Security Guards are deployed across commercial, industrial, residential, and institutional establishments. Key Responsibilities: 1. Access Control: Monitor and control entry and exit of personnel, vehicles, and materials. Check employee and visitor identification cards and maintain registers. Issue visitor passes and ensure they are surrendered before exit. 2. Patrolling & Surveillance: Conduct scheduled and random patrolling of assigned premises. Check for signs of unauthorized entry, security breaches, fire hazards, or safety violations. Monitor CCTV and other surveillance equipment where applicable. 3. Incident Management: Respond promptly to alarms, emergencies, or security incidents. Report incidents such as theft, trespassing, or suspicious activities to supervisors. Maintain records and prepare incidentoccurrence reports. 4. Emergency Response: Assist in evacuation procedures in case of fire or other emergencies. Administer basic first aid (if trained). Notify fire, ambulance, and police services when required. 5. Client Interaction: Maintain a professional demeanor while interacting with client employees and visitors. Support in enforcement of site-specific instructions or policies. Provide directions or general assistance to visitors if instructed. 6. Reporting & Documentation: Maintain daily activity logs, gate passes, visitor logs, and incident reports. Submit shift handover reports to the incoming guard or supervisor. Report absenteeism or shift issues to the site in-charge. Eligibility Criteria: Education: Minimum 10th Pass (SSLCMatriculation). 12th Pass preferred. Age: 21 to 45 years (Relaxable for Ex-Servicemen as per norms). Height: Minimum 5’7” (170 cm), may vary based on clientsite requirement. Physical Fitness: Medically and physically fit. No disability. Experience: Freshers can apply. Prior experience in security, police, or military service preferred. Ex-Servicemen Ex-Paramilitary personnel given preference. Skills & Attributes: Discipline, alertness, and integrity. Basic reading and writing ability in HindiEnglish (regional language fluency preferred). Good observation and communication skills. Ability to work in shifts (daynightrotational). Familiarity with basic security equipment and procedures. Working Conditions: 8 to 12-hour shifts depending on site requirement. Weekly off as per duty roster. Uniform, ESI, PF, Bonus, Gratuity, and other statutory benefits as per lawcompany policy. Remuneration: As per Minimum Wages Act of the respective stateunion territory and applicable category (SkilledSemi-Skilled). Additional allowances or incentives based on site-specific requirements or risks (e.g., night shift, remote location, hazardous duty). Growth Opportunities: Eligible for promotion to Head Guard Supervisor Assignment Manager based on performance and training. In-house training and skill development through G4S training academies.

Job Title: Security Guard Department: Operations Manned Guarding Services Reports To: Security Supervisor Area Officer Site In-charge Company: G4S Secure Solutions (India) Pvt. Ltd. Position Overview: The Security Guard is responsible for ensuring the safety and security of the client premises, personnel, and assets. The role includes access control, patrolling, monitoring surveillance equipment, and responding to incidents. Security Guards are deployed across commercial, industrial, residential, and institutional establishments. Key Responsibilities: 1. Access Control: Monitor and control entry and exit of personnel, vehicles, and materials. Check employee and visitor identification cards and maintain registers. Issue visitor passes and ensure they are surrendered before exit. 2. Patrolling & Surveillance: Conduct scheduled and random patrolling of assigned premises. Check for signs of unauthorized entry, security breaches, fire hazards, or safety violations. Monitor CCTV and other surveillance equipment where applicable. 3. Incident Management: Respond promptly to alarms, emergencies, or security incidents. Report incidents such as theft, trespassing, or suspicious activities to supervisors. Maintain records and prepare incidentoccurrence reports. 4. Emergency Response: Assist in evacuation procedures in case of fire or other emergencies. Administer basic first aid (if trained). Notify fire, ambulance, and police services when required. 5. Client Interaction: Maintain a professional demeanor while interacting with client employees and visitors. Support in enforcement of site-specific instructions or policies. Provide directions or general assistance to visitors if instructed. 6. Reporting & Documentation: Maintain daily activity logs, gate passes, visitor logs, and incident reports. Submit shift handover reports to the incoming guard or supervisor. Report absenteeism or shift issues to the site in-charge. Eligibility Criteria: Education: Minimum 10th Pass (SSLCMatriculation). 12th Pass preferred. Age: 21 to 45 years (Relaxable for Ex-Servicemen as per norms). Height: Minimum 5’7” (170 cm), may vary based on clientsite requirement. Physical Fitness: Medically and physically fit. No disability. Experience: Freshers can apply. Prior experience in security, police, or military service preferred. Ex-Servicemen Ex-Paramilitary personnel given preference. Skills & Attributes: Discipline, alertness, and integrity. Basic reading and writing ability in HindiEnglish (regional language fluency preferred). Good observation and communication skills. Ability to work in shifts (daynightrotational). Familiarity with basic security equipment and procedures. Working Conditions: 8 to 12-hour shifts depending on site requirement. Weekly off as per duty roster. Uniform, ESI, PF, Bonus, Gratuity, and other statutory benefits as per lawcompany policy. Remuneration: As per Minimum Wages Act of the respective stateunion territory and applicable category (SkilledSemi-Skilled). Additional allowances or incentives based on site-specific requirements or risks (e.g., night shift, remote location, hazardous duty). Growth Opportunities: Eligible for promotion to Head Guard Supervisor Assignment Manager based on performance and training. In-house training and skill development through G4S training academies.

Role & responsibilities Author realistic and complex IT tasks and their corresponding multi-step execution plans in clear, natural language, accurately mimicking real-world enterprise IT operations across ITAM, ITSM, and ITOM domains. Conduct rigorous, in-depth validation of created IT tasks and plans, critically reviewing them to ensure reflection of real-world IT team operations, processes, and inherent complexities, including adherence to ITIL best practices. Act as a central resource for IT process expertise, offering guidance and insights on complex scenarios, industry best practices, and potential edge cases to the entire data team. Identify and document discrepancies, inconsistencies, or gaps in IT process descriptions, proposing solutions for continuous data quality improvement. Contribute to the development of comprehensive guidelines and standards for IT task and plan creation, ensuring consistency and scalability of our datasets. Preferred candidate profile Bachelors degree in Engineering, Computer Science, Information Technology or equivalent Deep understanding of IT service management (ITIL v3/v4), IT domains (ITSM, ITOM, ITAM) and enterprise IT processes, ideally with ITIL Foundation certification or higher. Proven experience in IT process analysis, documentation, and improvement, or a similar role requiring detailed understanding of IT workflows. Experience with IT Service Management platforms like ServiceNow, Jira, or similar. Foundational understanding of scripting (e.g., Python) and JSON, with an ability to comprehend structured data formats like DSL/DSQL, to effectively collaborate with AI Data Engineers on text-to-JSON conversion and data pipeline processes. Exceptional attention to detail and a meticulous approach to data accuracy and validation. Strong analytical and problem-solving skills, with the ability to dissect complex IT scenarios and identify critical elements. Excellent written and verbal communication skills in English, with the ability to articulate complex IT concepts clearly and concisely. Nice to have Prior experience in a data-intensive role or working closely with data science/AI teams.

# Location : - Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune, PAN India (Remote/Hybrid options may apply) #ExperienceRequired: 7+ Years #Role Manhattan WMS Active Tech Consultant #MustHaveSkills 7+ years of strong functional & technical experience on Manhattan WM Active Platform Expertise in Unix/Linux scripting Proficiency in writing Oracle SQL queries Experience with implementation and rollout projects Familiarity with Incident Management and Change Implementation processes Excellent troubleshooting and analytical skills Clear and confident verbal and written communication skills Experience in Retail Domain or Warehouse Management (WM) application support is a plus #Responsibilities Create and enhance existing applications Provide production support for Manhattan WMS Active Design & develop technical solutions in collaboration with the Application Delivery team Build custom objects (queries, scripts, etc.) to fulfill business needs Define, create, and execute system and unit test plans Take ownership of complex technical challenges, with regular status updates Lead planning and execution of medium complexity tasks and initiatives Work closely with the onshore team to ensure timely delivery of assigned work #GoodToHave Excellent #Communication and #InterpersonalSkills Ability to work #Independently and in a #TeamEnvironment Strong #AnalyticalThinking and #ProblemSolving abilities

Position Purpose We are seeking an experienced Application Production Support having experience in platform support to join our team focused on production infrastructure management. The ideal candidate will have strong skills in automation, monitoring, troubleshooting, and incident management across a variety of tools and platforms. This position is ideal for an engineer who enjoys working in a dynamic, fast-paced environment and has a passion for production support, infrastructure optimization, automation and inclination towards problem solving Responsibilities Direct Responsibilities Automation Scripting: Drive automation initiatives using Ansible/Shell scripting, and/or Python to optimize operational workflows, deployments, and system configuration. Middleware Application Debugging: Monitor, debug, and maintain platform i.e. IIS / Apache to ensure stable application operations and uptime. Support production migrations to cloud/ virtual machines to enhance system performance and reliability. Production Support Incident Management: Manage and resolve incidents on IIS / Apache, and database components, focusing on areas such as long-running queries and server performance. Perform root cause analysis (RCA) and implement corrective actions to prevent future occurrences. Handle MQ troubleshooting and performance issue/failures. Lead deployments and manage certificate renewals, ensuring seamless deployments and minimizing downtime. Monitoring Alerting: Set up and manage Dynatrace alerts, analyze performance during incidents, create and maintain dashboards to provide real-time insights. Exposure building custom dashboards in Grafana for production system visibility. Capacity Planning: Analyze current and projected application capacity to ensure adequate resources are provisioned. Plan for capacity upgrades and scaling strategies to meet future demand. Log Management Analysis: Exposure to ELK/OpenSearch for log analysis, dashboarding and troubleshooting, enabling faster root cause identification and resolution. File Transfer as a Service: Manage and support secure, reliable file transfer solutions across production systems. Documentation Process Management: Skilled in documenting processes, incident reports, and application configurations for reference and compliance. Strong attention to detail to maintain accurate and up-to-date KeDB. Exposure to Cloud Containerization Knowledge: Provide high-level support and guidance on cloud architecture, Kubernetes, and containerized environments, enhancing system scalability and modernization. Exposure to DevOps CI/CD Knowledge: Familiarity with DevOps practices and tools (e.g., Jenkins) for automated deployments and configuration management. Understanding of CI/CD pipelines and version control to manage application releases and updates. Technical Behavioral Competencies Required Skills and Qualifications: Proven experience in Application Production Support / Platform Management. Strong knowledge of monitoring / Log aggregation tools, including Dynatrace, Geneos, Grafana and the ELK stack. Hands-on experience with automation using Ansible / Shell scripting /Power Shell/and Python. Proficiency in managing incidents and performing root cause analysis on IIS / Apache, and database environments. Familiarity with Jenkins for continuous integration and deployment, as well as certificate management and renewal processes. Exposure to SQL skills for data extraction, debugging, and performance tuning. Exposure of cloud architectures, Kubernetes, and containerized infrastructure. Preferred to have ITIL Dockers/Kubernetes Prior knowledge on Application Production Support / Platform / Development background Skills Referential Behavioural Skills : (Please select up to 4 skills) Ability to deliver / Results driven Communication skills - oral written Creativity Innovation / Problem solving Personal Impact / Ability to influence Transversal Skills: (Please select up to 5 skills) Ability to develop and adapt a process Ability to anticipate business / strategic evolution Ability to manage / facilitate a meeting, seminar, committee, training Ability to understand, explain and support change Ability to develop others improve their skills Education Level: Choose an item. Experience Level Choose an item. Other/Specific Qualifications (if required)

Position Purpose The purpose of the role is to lead the Client implementation operational team in managing BAU activities in the space of various transition events such as Portfolio setup, Portfolio closure, Portfolio restructure, onboarding, off boarding of clients etc within Middle office. The role would suit someone with overall understanding of Capital markets and hands on experience in Middle office / Custody operations with a strong understanding of third-party investment manager, client and custodian requirements. Fund accounting experience would also be highly beneficial. Commitment, engagement and collaboration with a good understanding of project management principles are required to deliver a professional service, in a quality manner by building and maintaining a continuous service program that supports the business and enhances its responsiveness whilst protecting our existing business requirements through effective scope management. Responsibilities Direct Responsibilities An SME in performing various client implementation activities such as Portfolio setup, Portfolio closure, Portfolio restructure, onboarding, off boarding to the underlying Asset Manager clients. Ensure appropriate levels of governance are applied to all implementation activities. Undertake and / or oversee appropriate transition execution monitoring and checking. Maintain required transition records for reporting and audit trail purposes. Ensure KPIs and KRIs of the team are met and in line to SLA standards. Ensure all stock / cash movements are completed as per the agreed transition timelines. Ensure to support the team as a validator / controller as required in BAU. Ensure preliminary analysis is performed for the transition / project activities and to highlight any issues to managers / onshore transition managers. Ensure eye to detail in managing various activities within the process. Should participate in all the stakeholders meeting and ensure complete understanding of the project as per the client requirement. Develop and maintain strong working relationships across internal stakeholders i.e. All teams within Middle Office, Transition Manager/ SPOKE team, Fund Accounting, UUT, Registry, Performance, Custody and MFS (depending on product coverage of the implementation), Client Service Managers, Legal, Credit, Product, Audit, Compliance, Risk, IT, Regulators, Custodians, Trustees, Fund Managers, etc. Ensure the skill matrix and training plans are upto date for self and team (where applicable) Ensure periodic review of procedures, checklist etc are carried out and changes incorporated as required. Contributing Responsibilities Proactive in managing risk and Incident management and adhere to appropriate escalation processes to escalate, for example, resource issues, delayed project phases, missed deadlines and other planning issues. Act as a SPOC for audit and other assignments for the team Contribute towards process enhancements to bring in operational efficiencies. Develop a strong understanding of all upstream and downstream processes, systems and stakeholders involved. Ensure effective communication to all the parties involved. To follow escalation protocols to managers, senior stakeholders on all critical topics within the process Ensure to be a backup for the managers of the team where required. Willingness to take on other duties as assigned by the manager. Technical Behavioral Competencies Demonstrated knowledge on Capital markets and trade life cycle. Working knowledge and a subject matter expert in Middle office / Custody operations within Equities, Fixed income, FX, Corp actions etc. Hands on experience in new fund setups, fund closure, transition activities etc within similar domain. Fund accounting (and preferably HiPort) experience would also be highly beneficial. Demonstrated knowledge on transition related activities linked to to Asset owner / Asset manager clients. Ability to work as part of a team of problem solvers, helping to solve complex transitions from strategy to execution in performing various client implementation activities. Ability to identify and make proactive suggestions for improvements before problems and/or opportunities arise. In dept knowledge on KPIs/KRIs and ensure KPIs/KRIs of the team are met and in line to SLA standards. Ability to conduct risk awareness session with team periodically as team should be made aware of past incidents, internal errors etc to ensure to avoid repetitive errors. Solid experience in doing periodic review of procedures, checklist, SLA, BCP and BIA documents etc and proven knowledge in handing amendments if any. Must have solid experience in Microsoft Office tools, in particular Excel and PowerPoint to enable analysis and presentation building. Collaborative mindset and an excellent team player with a zeal to learn new things. Ability to influence decision making throughout various organizational levels. Communicates effectively with diverse groups and individuals across different locations including within the team, onshore partners, project team, managers etc. Ability to understand, explain and support change. Ability to inspire and engage others. Ability to set up relevant performance indicators. Specific Qualifications (if required) Accounting/Finance/Economics or Financial Services Related Degree Skills Referential Behavioural Skills : (Please select up to 4 skills) Ability to collaborate / Teamwork Personal Impact / Ability to influence Organizational skills Communication skills - oral written Transversal Skills: (Please select up to 5 skills) Ability to understand, explain and support change Ability to manage a project Analytical Ability Ability to anticipate business / strategic evolution Ability to manage / facilitate a meeting, seminar, committee, training Education Level: Master Degree or equivalent Experience Level At least 7 years Other/Specific Qualifications (if required)

Position Purpose Responsible for L2 support activities for an applications which are used for MyCredit Apps. This is an extended team which works along with the team located in Paris. Shift working to support application which is implemented globally. Shift timings 07:00AM-03:30PM/09:30AM - 06:00PM/01:30PM - 10:00 PM. Also required to provide on call support during weekends or weekdays on rotation basis. Flexibility to support the application on Mumbai Bank Holidays on rotation basis. Responsibilities Direct Responsibilities L2 Production support activity using Unix, SQL, Scripting Understanding of Application architecture. Deployments of the application on Production environment. Daily health check reporting and Active Monitoring. Knowledge on monitoring tools such as Autosys will be an added advantage. Good to have knowledge of shell scripting Contributing Responsibilities Responsible for Incident/Change/Problem Management. Responsible to drive meetings for Support related Activities. DevOps improvement Contribute to IT projects (ITSVC, Technical architecture, Build non-prod environments Coordinating Responsibilities Train other team members and Jr. Resources on functional and technical topics. Responsible for Incident/Change/Problem Management. Responsible to drive meetings for Support related Activities. Technical & Behavioral Competencies Technical Skills Mandatory Skills: Unix SQL Oracle Scheduling : Autosys (appreciated) Monitoring : Dynatrace (appreciated) Method : ITIL Behavioral Competencies - Proactive - Autonomous - Communication - Service oriented Specific Qualifications (if required) Graduate in any discipline or Masters in Information Technology Overall 3-5 Years of IT experience of which 6months minimum should be on Application Production Support in banking Domain Skills Referential Behavioural Skills : (Please select up to 4 skills) Ability to collaborate / Teamwork Organizational skills Creativity & Innovation / Problem solving Communication skills - oral & written Transversal Skills: (Please select up to 5 skills) Ability to understand, explain and support change Ability to develop and adapt a process Analytical Ability Ability to set up relevant performance indicators Ability to manage / facilitate a meeting, seminar, committee, training Education Level: Bachelor Degree or equivalent Experience Level At least 5 years Other/Specific Qualifications (if required)

Position Purpose Responsible for L2 support activities for an applications which are used for Cash management under ITL/CAMPS/CAMSTOR. This is an extended team which works along with the team located in Paris, Singapore and Montreal. Shift working to support application which is implemented globally. Shift timings 09:30AM-06:00PM (depending on Day light saving). Also required to provide on call support during weekends or weekdays on rotation basis. Flexibility to support the application on Bangalore Bank Holidays on rotation basis. Responsibilities Direct Responsibilities L2 Production support activity using Linux, Ansible, SQL, Shell Scripting, TIBCO BW Understanding of Application architecture. Deployments of the application on Production environment. Daily health check reporting and Active Monitoring. Knowledge on monitoring tools such as Autosys, Dynatrace will be an added advantage. Good to have knowledge of shell scripting. Ability to work under critical situations and take swift proactive actions as per the demand of situation. Implementation of improvements to prevent incidents and maintain accurate documentation Effective problem and change management Automation of tasks and ongoing continuous improvement Coordinating Responsibilities Train other team members and Jr. Resources on functional and technical topics. Responsible for Incident/Change/Problem Management. Responsible to drive meetings for Support related Activities. Good communication skills. Technical & Behavioral Competencies Mandatory Skills : Linux Oracle Tibco BW Tibco Administrator Good to Have : Devops Tools / Autosys/ Service Now / Dynatrace / Ansible Good Knowledge on Linux and Oracle, PL/SQL ITIL Process knowledge Ability to work in shifts and flexible hours on holidays and weekends in exigency situations Self-motivated, with strong ability to work both independently and with the team Strong Analytical skills Preferred to have ITIL Certification Prior Knowledge on Application Production Support Knowledge on Payment and Finance domain applications. Specific Qualifications (if required) Graduate in any discipline or Masters in Information Technology Overall 5-10 Years of IT experience of which 6months minimum should be on Application Production Support in banking Domain Skills Referential Behavioural Skills : (Please select up to 4 skills) Ability to collaborate / Teamwork Organizational skills Communication skills - oral & written Creativity & Innovation / Problem solving Transversal Skills: (Please select up to 5 skills) Ability to understand, explain and support change Ability to develop and adapt a process Analytical Ability Ability to manage / facilitate a meeting, seminar, committee, training Ability to set up relevant performance indicators Education Level: Bachelor Degree or equivalent Experience Level At least 5 years Other/Specific Qualifications (if required)

Role : IT Delivery Manager Location Coimbatore (initial 2 months work from Pune on Company's expense) Shift Time 4:30pm to 1:30 am IST Designation - Manager- CIS Experience 12+ years Required Skills Qualifications - Education : Bachelors degree in Computer Science, Information Technology, or related field. - Experience : 12+ years of experience in cloud infrastructure management, with at least 4 years in a leadership or project management role for Azure-based projects. - Strong knowledge of Azure architecture, cloud security, networking, and virtualization concepts. - Proven track record of successfully delivering large-scale Azure infrastructure projects, including design, migration, and optimization. - Familiarity with ITIL/ ITSM and project management tools. - Expertise in cost management, resource optimization, and ensuring that cloud projects align with business and financial objectives. - Azure certifications, such as Microsoft Certified: Azure Solutions Architect Expert or Microsoft Certified: Azure Fundamentals. - Experience with Infrastructure-as-Code (IaC) tools such as Terraform. - Experience with DevOps principles and tools in an Azure environment, including Azure DevOps , CI/CD pipelines , and automation frameworks . Soft Skills - Excellent leadership, communication, and interpersonal skills for managing teams and interacting with stakeholders. - Strong organizational and time-management skills, with the ability to manage multiple priorities. - Problem-solving and decision-making abilities, especially under pressure or with changing requirements. - Ability to foster collaboration, maintain strong relationships, and drive project success in a cross-functional environment. Skills : - IT,IT Delivery Management Project Management Agile Methodology Scrum Framework ITIL Processes Stakeholder Management Risk Management Vendor Management Service Delivery Change Management Incident Management

Position Purpose This role will require the individual to perform a critical function by being fully accountable and responsible for the IT Major Incident Management function across all CIB2S applications. The position will primarily be single point of contact for business in the event of a Major Incident, as well as a reference point regarding IT Major Incident Management, while interfacing with two other geographical regional centers to provide a true follow the sun coverage for all IT incidents. This role requires excellent communication skills and ability to build relationships with the various teams across IT and will be required to have a clear and strong understanding of the ITIL incident management process and have hands on experience with major incident and/or crisis management processes. There will be requirements to demonstrate pro-activeness and ensure ownership and accountability of IT incidents within the organization. A good understanding and awareness of interfacing ITIL processes is highly desired. The individual will be interfacing with senior members of the organization and will therefore be required to deliver precise and concise messages in a timely fashion. The individual needs to be approachable and responsible for handling all reported issues, managing the issues through to resolution as swiftly as possible. Forging good working relationships with the existing geographical service delivery teams will be of high importance for success in this role. Ability to stay calm under pressure is essential for this role. Responsibilities Direct Responsibilities Ensure incidents are managed efficiently, economically and effectively by following procedures and processes currently in place Act as an escalation point of contact for major incidents which are not resolved within the agreed service levels Managing crisis situations through to resolution with clear verbal and written communications Perform an unbiased role across all teams, managing communications between teams and making impartial decisions Co-ordinate various post incident resolution activities including incident reviews and production of business incident reports. Develop good working relationships with various local and global teams Liaison with all user communities to meet support and service requirements Conduct service improvement meetings with various geographical user base locations Adhere to and respect appropriate departmental procedures processes and practices Contribute to daily, monthly, Quarterly reporting requirements including key performance & risk Indicators. Contributing Responsibilities Share knowledge and experience with other team members and the wider IT department as appropriate. Hold process awareness sessions to increase the teams visibility and position within the organization Contribute and uphold improvements to Major Incident Management process and procedures. Technical & Behavioral Competencies Solid and demonstrable experience within a major incident management discipline, preferably within the financial industry Clear aptitude for service delivery excellence and producing quality results Customer focused approach to work Ability to adapt and remain calm under pressure Strong decision-making ability Good communication skills, written and verbal Self-driven and proactive, sharing best practices and improvement suggestions Focused on innovation and continuous improvement A quick learner A team player Specific Qualifications (if required) ITIL Foundation is preferred Knowledge of a wide range of ITIL based processes Experience preferably in Banking or Financial sector will be an added advantage Skills Referential Behavioural Skills : (Please select up to 4 skills) Communication skills - oral & written Decision Making Ability to collaborate / Teamwork Critical thinking Transversal Skills: (Please select up to 5 skills) Ability to understand, explain and support change Ability to develop and leverage networks Ability to develop and adapt a process Education Level: Bachelor Degree or equivalent Experience Level Beginner

Job Title: Security Guard Department: Operations Manned Guarding Services Reports To: Security Supervisor Area Officer Site In-charge Company: G4S Secure Solutions (India) Pvt. Ltd. Position Overview: The Security Guard is responsible for ensuring the safety and security of the client premises, personnel, and assets. The role includes access control, patrolling, monitoring surveillance equipment, and responding to incidents. Security Guards are deployed across commercial, industrial, residential, and institutional establishments. Key Responsibilities: 1. Access Control: Monitor and control entry and exit of personnel, vehicles, and materials. Check employee and visitor identification cards and maintain registers. Issue visitor passes and ensure they are surrendered before exit. 2. Patrolling & Surveillance: Conduct scheduled and random patrolling of assigned premises. Check for signs of unauthorized entry, security breaches, fire hazards, or safety violations. Monitor CCTV and other surveillance equipment where applicable. 3. Incident Management: Respond promptly to alarms, emergencies, or security incidents. Report incidents such as theft, trespassing, or suspicious activities to supervisors. Maintain records and prepare incidentoccurrence reports. 4. Emergency Response: Assist in evacuation procedures in case of fire or other emergencies. Administer basic first aid (if trained). Notify fire, ambulance, and police services when required. 5. Client Interaction: Maintain a professional demeanor while interacting with client employees and visitors. Support in enforcement of site-specific instructions or policies. Provide directions or general assistance to visitors if instructed. 6. Reporting & Documentation: Maintain daily activity logs, gate passes, visitor logs, and incident reports. Submit shift handover reports to the incoming guard or supervisor. Report absenteeism or shift issues to the site in-charge. Eligibility Criteria: Education: Minimum 10th Pass (SSLCMatriculation). 12th Pass preferred. Age: 21 to 45 years (Relaxable for Ex-Servicemen as per norms). Height: Minimum 5’7” (170 cm), may vary based on clientsite requirement. Physical Fitness: Medically and physically fit. No disability. Experience: Freshers can apply. Prior experience in security, police, or military service preferred. Ex-Servicemen Ex-Paramilitary personnel given preference. Skills & Attributes: Discipline, alertness, and integrity. Basic reading and writing ability in HindiEnglish (regional language fluency preferred). Good observation and communication skills. Ability to work in shifts (daynightrotational). Familiarity with basic security equipment and procedures. Working Conditions: 8 to 12-hour shifts depending on site requirement. Weekly off as per duty roster. Uniform, ESI, PF, Bonus, Gratuity, and other statutory benefits as per lawcompany policy. Remuneration: As per Minimum Wages Act of the respective stateunion territory and applicable category (SkilledSemi-Skilled). Additional allowances or incentives based on site-specific requirements or risks (e.g., night shift, remote location, hazardous duty). Growth Opportunities: Eligible for promotion to Head Guard Supervisor Assignment Manager based on performance and training. In-house training and skill development through G4S training academies. Contact details: Mr. Santhosha Arasu (Bengaluru) - 900555656Mr. Nirmal Kumar (Bengaluru) - 8050891926Mr. Arvind Kumar (Hyderabad) - 8121011852Mr. Arup Mahanaty (Hyderabad) - 9100097703Mr. Paneer Selvam (Chennai) - 9962012328Mr. Siva Kumar S (Chennai) - 9962980270

Position Purpose Support for the technical IAM Infrastructure (Sailpoint): is a position to maintain and monitor the infrastructure, ensure that the applications are up and running and manage incidents and requests. Responsibilities Direct Responsibilities Infrastructure Maintenance Ensure the IAM infrastructure (SailPoint/ ETAC/ LDAP IDM) is available and functional with a daily Monitoring check Check and remediation: exploration errors, Authorization, Servers integration Provisioning check and remediation on servers to meet KPI expectations Infrastructure/ Application availability & monitoring Incident Management: First user contact: Support users in the resolution of incidents (ServiceNow/Email) Incident analysis and resolution Entry point for Expert escalation Contribution to continuous production optimization (curative and preventive) Service Requests management: Support people of end user queries (ServiceNow/Email) Strong hands-on experience on Web and Application servers Provide technical leadership and Propose improvements related to the support activity (job performance, service request, production incidents) Good knowledge on Incident/Change/Problem management process (ServiceNow). Have good knowledge on setting up monitoring of servers through Dynatrace tools Contributing Responsibilities Contribute to the knowledge transfer with Paris OPS teams Contribute to the definition of procedures and processes necessary for the team Help build team spirit and integrate into BNP Paribas culture Contribute to the regular activity reporting and KPI calculation Contribute to continuous improvement actions Contribute to the acquisition by ISPL team of new skills & knowledge to expand its scope Technical & Behavioral Competencies Knowledge of ITIL General IT infrastructure knowledge Strong infrastructure skills Cloud & OPEN (OS Linux RHEL, Windows Server, Middleware, etc.) Particular knowledge and experience with IAM tool: SAILPOINT/ Cyberark - Entreprise Password vault Good written and spoken English French speaking will be appreciated Measure and identify areas for improving Quality and overall Delivery Able to communicate efficiently Good Team Player Specific Qualifications (if required) Strong infrastructure skills Cloud & OPEN (OS Linux RHEL, Windows Server, Middleware, etc.) SailPoint expertise. LDAP IDM knowledge nice to have Strong interest in Incident Management with analytical and investigative skills Skills Referential Behavioural Skills : (Please select up to 4 skills) Adaptability Ability to collaborate / Teamwork Client focused Attention to detail / rigor Transversal Skills: (Please select up to 5 skills) Analytical Ability Ability to understand, explain and support change Ability to manage a project Ability to develop and adapt a process Ability to develop others & improve their skills Education Level: Master Degree or equivalent Experience Level At least 3 years Other/Specific Qualifications (if required)

Position Purpose The Application Maintenance team member will support the ISPL Data Platform team to ensure the stability and the correct execution of all the applications in Data Platform scope. He will support the development team and will help BNL Data Platform Internal team to analyze and propose solutions and on Business requests. He will be in charge of small development activities. He will also propose solutions to improve the performance and prevent failures on managed applications. Responsibilities Direct Responsibilities Coordinate closely with Data Platform Teamss and also all other BNL BNP Paribas IT teams (Incident coordination, Security, Infrastructure, Development teams, etc.) For a predefined applications scope take care of: o Ticket Management o Propose solutions to improve an application o Incident Management (including problem determination) o Request Management o Change Management Ensure that SLA targets are met for above activities Handover to Italian teams if knowledge and skills are not available in ISPL Contributing Responsibilities Contribute to the definition of procedures and processes necessary for the team Help build team spirit and integrate into BNL BNP Paribas culture Contribute to incidents analysis and associated problem management Contribute to the regular activity reporting and KPI calculation Contribute to the knowledge transfer with BNL Data Platform team Contribute to the acquisition by ISPL team of new skills & knowledge to expand its scope Technical & Behavioral Competencies Fundamental skills: o Knowledge about Mainframe usage TSO, ISPF/S, Scheduler , JCL o Knowledge about IBM Datastage ETL Tool o Familiarity with database technology is required (Teradata, Oracle, DB2, SQL Server) o SQL Languange in order to execute basic scripts and queries. Have basic experience with: o Service Now ticketing system o Aurelia Remedy ticketing system Nice to have: o General IT infrastructure knowledge o Knowledge of Requirements Collection, Analysis, Design, Development and Test activity o Continuous improvement approaches Good written and spoken English Able to communicate efficiently Good Team Player Specific Qualifications (if required) Basic knowledge of Italian language can be an advantage Skills Referential Behavioural Skills : (Please select up to 4 skills) Ability to collaborate / Teamwork Client focused Ability to deliver / Results driven Ability to share / pass on knowledge Transversal Skills: (Please select up to 5 skills) Ability to develop and adapt a process Ability to anticipate business / strategic evolution Ability to set up relevant performance indicators Ability to understand, explain and support change Choose an item. Education Level: Bachelor Degree or equivalent

Position Purpose Within Global Markets department, Position, Risk PNL and collateral Domain covers the applications suite which are responsible for calculating Start of Day Risk/ Intraday Risk/ PNL figures for various Business Lines. We provide Production Support for these applications and ensure they are up always available and deliverables are delivered within SLA. With a Follow-the-Sun model, various team located across globe are responsible for serving users 24*7. Responsibilities Direct Responsibilities Provide first class support to all users of the application system in a timely and efficient manner. Liaise with the developers to communicate issues raised by the business Communicating with the global team to resolve issues. Maintain a knowledge base regarding support issues and their resolution using SharePoint collaboration tools. Build a working knowledge of the systems and business area in order to provide a high level of support. Reconfiguring various existing setups in order to improve the efficiency of the system and to cohere to business requests. Track issues effectively using ITIL approved methodology incidents, changes, requests and problems. Preparing environments for releases and ensuring that the implementation and pre-production tests are carried out. The systems which team supports are classified as Tier 1 business criticalwhich requires a very flexible approach to work as we have to support the systems as well as undertake project work. Within the broader team we support an overnight batches that performs the official end-of-day revaluations and scenario analysis for market risk. Contributing Responsibilities Operating on Singapore/London based hours to support the business in Singapore and London this involves 2 rotational shift works with the early shift being at 6.30am start time, and the late shift starting from 1pm Mumbai time. The successful candidate will be expected to be committed to potentially longer than normal days if there are critical issues which still require attention at the end of the day. Perform System Checks, Pro-actively monitor and improve availability and performance of the production environments globally, deployment of applications in UAT PROD env, contribute in weekend checks and coordinate with the teams in New York, London, Singapore. Coordinate with other internal teams, Brokers and vendors in order to respond to incidents and resolve issues promptly so as to restore normal services to the business. Ensure root cause analysis is undertaken for all incidents. Manage problem and action tickets. Perform BAU tasks with very good quality Incident management. Technical Behavioral Competencies Unix/Linux Windows Shell Python scripting Oracle SQL Application Production Support knowledge Excellent communication skills Specific Qualifications (if required) Skills Referential Behavioural Skills : (Please select up to 4 skills) Ability to collaborate / Teamwork Ability to deliver / Results driven Creativity Innovation / Problem solving Adaptability Transversal Skills: (Please select up to 5 skills) Analytical Ability Ability to understand, explain and support change Ability to set up relevant performance indicators Ability to develop and adapt a process Ability to manage / facilitate a meeting, seminar, committee, training Education Level: Bachelor Degree or equivalent Experience Level At least 3 years Other/Specific Qualifications (if required)

About the role As a Cluster Head - Security and Investigations at Meesho, youll run a Regional org focused on reducing Security incidents and identifying, reducing and resolving malicious losses and frauds on the ground. Youll achieve it by forging strong collaborations with the Business and Operations teams, Operations partners and Sellers alike. Youll work closely with the mentioned teams in order to serve our users better. To this end, youll also lead key initiatives, audits, formulating and implementing SOPs and deliver impactful projects to cater to security and loss prevention needs for the organization. Your guiding question in this role will be How can we build an efficient, fraud-free, high on ownership and integrity supply chain, while keeping customer experience at max. Youll answer this question every day through owning the Security and Investigations charter for the Fulfillment and Experience, and Meesho at large. What you will do Develop and Lead the Cluster Security and Investigations Charter for a Region comprising multiple states. Coordinate with stakeholders from Operations and Central Control tower, Legal, Trust & Safety and other relevant teams to design short and long-term security, loss and fraud identification and prevention strategies. Partner with Cluster and Area operations teams to mitigate risk of theft, fraud and other high impact incidents. Performing risk assessment of site & operation model and frame mitigation measures. Regularly do security analysis, and work with Central teams for setting the right SOPs across nodes. Conduct regular security and process audits on the ground based on central data inputs Close the audit exercise by ensuring corrective measures and action on the identified stakeholders (employees/delivery personnel/sellers/ops vendors). Create Org and liaisoning muscle to intervene in case of ops disruptions and untoward incidents happening in different parts of the region. What you will need 8-12 years of work experience with substantial experience in managing a geographically dispersed security, investigations and loss prevention team, with KRs around detection and prevention of security and loss incidents. Experience in Physical security operations and Investigations, preferably in E-commerce, Fulfillment, 3P Logistics, Supply chain, Operations, or relevant security experience in similar high growth tech startups. Outstanding organizational skills.- Superior problem-solving and incident and case management skills. Experience in team building, managing, and coaching will be a plus. Knowledge & experience of laws applying to police & legal action and the judicial process. Ability to travel, sometimes at a short notice.