Senior Associate / Team Lead - Service Desk

3 - 7 years

6 - 8 Lacs

Posted:2 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Job Responsibilities:

  • Candidate should have 3+ years of experience in Service desk.
  • Familiarity with ITIL processes and incident management best practices.
  • Exposure to global support environments and cross-cultural communication.
  • Knowledge of SLA compliance and escalation procedures.
  • Experience in creating knowledge base articles and documentation.
  • Customer-centric mindset with strong problem-solving abilities.
  • Excellent written and oral communication skills for clear stakeholder interaction.
  • Hands-on experience with ticketing tools such as ServiceNow and JIRA.
  • Ability to manage stakeholder communication across technology and business teams.
  • Basic troubleshooting skills for hardware, software, and network issues Willingness to work in 24x7 rotational shifts

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