Service Desk Engineer/ Desktop Support Enginee L2/L3 || Gurgaon/Noida

Xceedance

2 - 5 years

3 - 5 Lacs

noida gurugram

Posted:3 days ago| Platform:

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Skills Required

asset allocation itsm it asset management desktop support servicenow service desk

Work Mode

Work from Office

Job Type

Full Time

Job Description

Title-
Service Desk Engineer L2/L3 AN Desktop Support Engineer L2/L3
Location -
Gurgaon - 48 / Noida - 62
Experience
- 3–5 years in Service Desk/ITSM and in IT asset allocation

Key Responsibilities:

Identify and diagnose issues and problems
Categorize and record reported queries and provide solutions
Support problem identification
Advise users on appropriate course of action
Monitor issues from start to resolution
Escalate, if needed, unresolved problems to a higher level of support
Receives and handles requests for service, following agreed procedures.
Logs incidents and service requests and maintains relevant records:
Identifies and classifies incident types and service interruptions
Records incidents cataloguing them by symptom and resolution
Acts under guidance to record and track reliability data for the Site
Systematically interprets user problems and identifies solutions and possible effects.
Escalates complex or unresolved incidents.
Records and tracks issues from outset to conclusion.
Responds to common requests for service by providing information to enable fulfilment.
Promptly allocates unresolved tickets as appropriate.
Maintains records, informs users about the process, and advises relevant persons of actions taken.

Additional Skills:

Experience with Service Desk
Ability to work as a team and develop efficient processes & workflows.
A high level of attention to detail with solid problem solving and consultative skills.
Strong verbal and written communication, organization, and time management skills.
Demonstrated vendor management and negotiation skills.
Demonstrated ability or aptitude to work cross-functionally with system and business owners, and technology staff.Role & responsibilities

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