16256 Incident Management Jobs - Page 3

Description: The Digital Workspace Operations Lead is responsible for overseeing the day-to-day operations of the organization's digital workspace environment, including collaboration tools, communication platforms, End Point Management, Virtual Deskopt Infrastructure and productivity software. This role involves managing and optimizing these tools to enhance employee productivity, streamline workflows, and ensure a seamless user experience. The lead will work closely with various business functions to align digital workspace solutions with business needs and to support remote and hybrid working models. Technical Skills: Strong understanding of digital workspace tools, cloud computing, and I...

Description: Hiring manager / EMP id :nitin.relekar@capgemini.com/408700 Primary Skills:Service Desk, Knowledge Management Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade :B Level :To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) :No Remote work possibility :No Global Role Family :To be defined Local Role Name :To be defined Local Skills :knowledge management;service desk Languages Required::ENGLISH Role Rarity :To Be Defined

Description: Grade: C1 JD:SAP SD with CS SAP experience 7 to 10 years of SAP experience in implementation support rollout projects Good understanding of Business Process Knowledge Understanding of project implementation methodologies and ITIL processes Responsibility Candidate is expected to have one or two implementation experience of SAP Customer Service Implement and Support the SAP solution Work on support engagement and manage tickets knowledge of SLAs RCA Contribute to competency and work on PoC PoVs Co ordinate with technical team on custom objects Interacting with customers understanding the requirements proposing solutions methodology etc Should be an individual Contributor and team...

Description: GENERIC JD RESPONSIBILITIES Involve in development and implementation of various ServiceNow ITSM modules which included Incident Management, problem management, configuration management, change Management, Knowledge Management and other ITSM applications. Implement overall team management as a client facing person to ensure that requirements gathering, development, testing and PROD migrations succeeded in time and with expected outcome. Coordinate with other ITSM process owners to ensure proper ITOM integrations, knowledge with network routing and troubleshooting. Build transform maps to import external data sources and maintaining integrations, ServiceNow Automations and buildi...

Description: GENERIC JD RESPONSIBILITIES Involve in development and implementation of various ServiceNow ITSM modules which included Incident Management, problem management, configuration management, change Management, Knowledge Management and other ITSM applications. Implement overall team management as a client facing person to ensure that requirements gathering, development, testing and PROD migrations succeeded in time and with expected outcome. Coordinate with other ITSM process owners to ensure proper ITOM integrations, knowledge with network routing and troubleshooting. Build transform maps to import external data sources and maintaining integrations, ServiceNow Automations and buildi...

Over 7 9 years of experience SAP EHS Module Experience in developing, implementing, customizing, integrating of product safety, Dangerous Goods. Experience in product safety, phrase management, specification management, hazardous substance management, report management, Labels. Good Knowledge in EHS Expert Rules & WWI servers. Ability to understand business solution processes and requirements. ABAP knowledge would be added advantage Ability to work independently, manages multiple projects concurrently, and collaborates with other application members. Have excellent team spirit, communication and interpersonal skills and presentation skills FCTP with Domain experience in EHS. ( chemical Indus...

Description: Hiring manager / EMP id :nitin.relekar@capgemini.com/408699 Primary Skill:Incident Management, Problem Management Secondary Skill:IT Service Management, ITIL Tools - ServiceNow, BMC Remedy, Cherwell Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade :C Level :To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) :No Remote work possibility :No Global Role Family :To be defined Local Role Name :To be defined Local Skills :incident management Languages Required::ENGLISH Role Rarity :To Be Defined

Description: Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade :C Level :To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) :No Remote work possibility :No Global Role Family :To be defined Local Role Name :To be defined Local Skills :ServiceNow;ITAM Languages Required::ENGLISH Role Rarity :To Be Defined

Role:SAP WM Technical Manager Experience:15+ Years of Overall Experience, 10+ Years of Relevant experience in WM skill. Location:Preferably Bangalore, other Locations are also open. Work Model:Hybrid Model, need to work from office for 3 days in a week. Shifts:UK-India based shift timings Rotational shift timings based on any support activities. SAP Warehouse Management Lead Bringing Over a Decade of Expertise Introduction An SAP Warehouse Management (WM) Lead with more than 10 years of experience in the field brings a wealth of knowledge and practical insights into managing and optimizing warehouse operations. Their extensive background in AMS (Application Management Services) engagement is...

Description: Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade :C Level :To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) :No Remote work possibility :No Global Role Family :To be defined Local Role Name :To be defined Local Skills :ServiceNow;ITAM Languages Required::ENGLISH Role Rarity :To Be Defined

Description: Generic JD: Proven experience in disaster recovery and business continuity planning. Familiarity with industry standards and frameworks for DR-BCP (e.g., ISO 22301, NIST SP 800-34). Strong project management and coordination skills. Excellent communication and interpersonal skills. Analytical mindset with the ability to assess and mitigate risks effectively. Collaborate with stakeholders to develop and update comprehensive Disaster Recovery and Business Continuity plans. Ensure that plans align with business objectives, comply with industry standards, and meet regulatory requirements. Conduct risk assessments to identify potential threats and vulnerabilities that could impact bu...

Description: Required Skill Set - ITIL, Change management Required top skills :1.SQL Operational 2.Change Management About The Role ::-Basic group by and count logics -Finding unique records from table -Hands-on knowledge of SQL Joins -SQL Stored Procedure troubleshooting -Good understanding of SQL Server DB and object deployments -Finding out long running queries and its remediation? i.e. SQL Optimizations and checking execution plans. -Checking SQL deadlocks and remediation. -table partition for finding row number and selecting records based on row number logic -Hands on experience in SQL Operational -Hands on experience in ITIL process -Hands on experience in Change Management -Hands on e...

Description: **Generic JD applied** RESPONSIBILITIES Involve in development and implementation of various ServiceNow ITSM modules which included Incident Management, problem management, configuration management, change Management, Knowledge Management and other ITSM applications. Implement overall team management as a client facing person to ensure that requirements gathering, development, testing and PROD migrations succeeded in time and with expected outcome. Coordinate with other ITSM process owners to ensure proper ITOM integrations, knowledge with network routing and troubleshooting. Build transform maps to import external data sources and maintaining integrations, ServiceNow Automation...

Description: About The Role :: 7 -10 years of SAP experience in implementation / support / rollout projects. Deep understanding of system landscape & SAP Architecture Good understanding of project implementation methodologies & ITIL processes. Performs advanced administration tasks as well as work in conjunction with other technical teams to ensure efficient service delivery. Build and maintain documentation and standards. Responsible for delivering high quality services to the clients by resolving issues ensuring that the issues are resolved within client SLA agreements - General SAP Administration Activity Planning System Maintenance Incident Management and resolution. - Security and Compl...

Description: Required Skill Set - ITIL, Change management Required top skills :1.SQL Operational 2.Change Management About The Role ::-Basic group by and count logics -Finding unique records from table -Hands-on knowledge of SQL Joins -SQL Stored Procedure troubleshooting -Good understanding of SQL Server DB and object deployments -Finding out long running queries and its remediation? i.e. SQL Optimizations and checking execution plans. -Checking SQL deadlocks and remediation. -table partition for finding row number and selecting records based on row number logic -Hands on experience in SQL Operational -Hands on experience in ITIL process -Hands on experience in Change Management -Hands on e...

Description: Desired Candidate AuthN Technical Skills:Single Sign On MFA RBAC OAuth2, SAML Microsoft Entra ID Administration Windows OS Pass Through Authentication Azure AD Connect Service PowerShell Graph API Service Now Administration Hands on development skills in and not limited to:oDesigning workflows oRules oRoles oNotifications oCertifications oCustom connectors oPolicies oEntitlements oOn-Boarding and Off-Boarding Applications oCreating Reports etc. Experience in integrating out of the box connectors and not limited to SAP, ERP, JDBC, Active Directory, Exchange, etc. and in creating custom connectors Strong knowledge in web services, XML and JMS, Unix, LDAP is preferred Roles and Res...

Description: Key skills are:- Experience with implementation of ServiceNow modules HR 2 roles; CSM - 1, ITOM - 2 and CMDB - 2 projects. Experience with more than 1 model is a bonus. **Generic JD applied** Strong experience working on ServiceNow implementations Relevant experience in experience in configuring and optimizing ITOM Discovery Service Mapping Strong understanding of out of the box ServiceNow ITOM features Experience with the ServiceNow Service Mapping solution, cloud-based service mapping solutions Demonstrable experience in Discovery Tool Configuration, Pattern development, CI Relationship mapping Understanding of Integrations with ITSM Processes Very good verbal and written Engl...

About the RoleWe are looking for a highly skilled and experienced ServiceNow Administrator to join ourteam. The ideal candidate will have 6-8 years of hands-on experience in ServiceNowadministration, configuration, and development, with a strong understanding of ITSM processes,workflows, and best practices. You will play a crucial role in ensuring the seamless operationand optimization of the ServiceNow platform to meet business needs. Key Responsibilities Administer, configure, and maintain the ServiceNow platform, including upgrades,patches, and regular maintenance tasks. Develop, customize, and manage ServiceNow modules, applications, and workflowssuch as Incident, Problem, Change, Servic...

Description: **Primary Skills** Major incident management or incident management 247 Production Support Splunk for troubleshooting production incidents, creating and monitoring Dashboards, SLOs, Alerts Responsibilities: Drive troubleshooting, analysis, and RCA for production issues Test and validate system performance Communicate with line of business and stakeholders the overall status and health of the platform (application and infrastructure) Minimize service disruption by driving timely resolution of incidents Maintains service-level agreements Coordinate and communicate post deployment activities after every release Manage weekly releases and upgrades Ensure all releases are thoroughly ...

Description: Qualification Experience: At least 8 years of experience in webMethods At least 8 -10 years of prior experience in webMethods support development Knowledge of Change Incident Management process (CMRs, etc.) Knowledge of Design patterns, should be able to define API/Services as per client requirement AWS Hosting for webMethods Experience in Monitoring webMethods Platform At least 8 - 10 years Experience in webMethods Administration Excellent communication and coordination skills to interact with external vendors and end clients Role Responsibilities Change Review Impact Assessment Adhere to the agreed SLAs of Incidents and Service Request Problem Management Applying permanent sol...

Description: Qualification Experience: At least 8 years of experience in webMethods At least 6-8 years of prior experience in webMethods support development Knowledge of Change Incident Management process (CMRs, etc.) Knowledge of Design patterns, should be able to define API/Services as per client requirement AWS Hosting for webMethods Experience in Monitoring webMethods Platform At least 6-8 years Experience in webMethods Administration Excellent communication and coordination skills to interact with external vendors and end clients Role Responsibilities Change Review Impact Assessment Adhere to the agreed SLAs of Incidents and Service Request Problem Management Applying permanent solution...

MS Good knowledge on Incident management process overall Understanding of inter relation of IM and other ITIL processes Should have good knowledge on ticket audits backlogs and quality measures Should have good knowledge on Problem Management and trend analysis Should have knowledge on multitower collaboration and work along until resolution Should have good understanding on Knowledge Management and KEDB Should have knowledge on corelation between Incident and Change and Problem Should be ok to work under pressure and take ownership Good handson experience in ServiceNow and reporting skills Thorough knowledge on IM metrics Good communication skills to work with clients with a global presence...

Description: Good knowledge on Incident management process overall Understanding of inter relation of IM and other ITIL processes Should have good knowledge on ticket audits backlogs and quality measures Should have good knowledge on Problem Management and trend analysis Should have knowledge on multitower collaboration and work along until resolution Should have good understanding on Knowledge Management and KEDB Should have knowledge on corelation between Incident and Change and Problem Should be ok to work under pressure and take ownership Good handson experience in ServiceNow and reporting skills Thorough knowledge on IM metrics Good communication skills to work with clients with a globa...

Proven experience in incident management within an IT service management framework Familiarity with incident management tools and systems e g ServiceNow Jira etc Strong understanding of ITIL Information Technology Infrastructure Library principles especially in the context of Incident Management Lead and coordinate the response to IT incidents ensuring that the appropriate resources are engaged to resolve issues promptly Implement incident resolution procedures to restore services within agreed upon service level agreements SLAs Establish and maintain a classification system for incidents based on impact and urgency Prioritize incidents according to their business impact and criticality Comm...

Role & responsibilities Provide technical support, configuration, and client setup within the Translation Management System (TMS). Perform basic configuration tasks independently, including managing user access, updating translation workflows, and modifying cost details. Support senior Application Specialists in gathering requirements, configuring, and testing new or existing client setups. Prioritize and manage tasks based on the impact of system issues or the complexity of new requirements. Maintain and update project documentation, ensuring all changes are communicated to relevant teams. Provide regular status updates to users through support cases and clear written or verbal communicatio...