19908 Incident Management Jobs - Page 3

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Cloud Infrastructure, AWS Architecture Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and res...

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Electronic Medical Records (EMR) Good to have skills : No Function Specialty Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting, analyzing system performance, and collaborating with ...

Description and Requirements Responsibilities Assist in the collection and documentation of user requirements as well as the development of user stories and estimates with software, strategic platforms and/or COTS. Assists in developing, testing, implementation and support of application systems of a less complex nature. Responsible for front or backend software development, front SaaS and/or COTS development, with oversight. Participate in peer reviews of solution designs, related code, and/or related SaaS and/or COTS configuration. Assist in the investigation and resolution of production management incidents, problems, and service requests (in partnership with SaaS providers for Platforms)...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Education Qualification : Engineer - B.E / B.Tech / MCA Skills : Primary -> Functional | IT Operations Management | Current, Up to date Operational Documentation Library (ODL) | 4 - Advanced Tertiary -> Behavioral | Microland Skills | Execution Excellence | 4 - Advanced Tertiary -> Behavioral | Aptitude | Tasks Related Skills | 4 - Advanced Certification : Technology | IT Service Management Certifications | ITIL Intermediate Certificate This role will require interaction with a variety of IT teams and a demonstrable ability to influence individuals and teams is critical. In addition to working with IT teams the incident management team is also responsible for liaising with users to ensure th...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessfu...

Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no manual errors th...

We are looking for a highly skilled and experienced professional to join our team as an Analyst L1 in Telecom Infra SI. The ideal candidate will have 8 years of experience. Roles and Responsibility Collaborate with cross-functional teams to analyze and resolve complex technical issues. Develop and implement process improvements to enhance efficiency and productivity. Provide expert-level support for telecom infrastructure services. Conduct thorough analysis of data to identify trends and areas for improvement. Create detailed reports and presentations to communicate findings and recommendations. Work closely with stakeholders to ensure seamless project execution. Job Requirements Strong unde...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessfu...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Roles and Responsibility Collaborate with cross-functional teams to design and implement functional solutions. Analyze business requirements and develop effective solutions using expertise in L1 consulting. Provide expert guidance on functional consulting projects. Develop and maintain strong relationships with clients and stakeholders. Identify areas for process improvement and implement changes to increase efficiency. Stay up-to-date with industry trends and emerging technologies. Job Requirements Strong understanding of functional consulting principles and practices. Excellent communication and interpersonal skills. Ability to work effectively in a fast-paced environment and meet deadline...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Key Responsibilities * Provide L2 support for applications developed in Mainframe, Cobol, Java/C++, hosted on Client Infrastructure, and using SQL databases. * Troubleshoot and resolve application issues, ensuring minimal disruption to business operations. * Monitor application performance and system health, identifying and addressing potential issues proactively. * Collaborate with L1 support, development teams, and other stakeholders to resolve complex technical problems. * Perform root cause analysis for recurring issues and implement permanent solutions. * Develop and maintain documentation for troubleshooting steps, issue resolution, and standard operating procedures. * Assist in the de...

Role Overview: As an ONSITE IT & Network Support Engineer/Technician for Casual Freelancing tasks in your designated area, you will be responsible for handling a variety of IT and networking tasks. The tasks will be contractual and compensated either on an hourly or daily/half-day basis, offering you flexibility to manage them based on your availability, be it on weekdays or weekends. Key Responsibilities: - Handling L1 & L2 IT/Networking tasks such as desktop support. - Installation and replacement of hardware components in Servers/Racks (e.g., Hard disk drives). - Providing on-site support (console access to Router/Switch/Firewall) for remote assistance. Qualification Required: - Proficien...

As a Major Incident & Problem Manager at UST, you will play a crucial role in leading critical incident response efforts and ensuring timely resolution of business and customer-impacting incidents in a 24x7x365 environment. Your responsibilities will include: - Assessing the impact and severity of major incidents and gathering data to support decision-making. - Acting as the primary contact during critical incidents, keeping all relevant teams informed and engaged. - Leading incident response efforts, including triage, technical bridges, recovery coordination, and communication. - Maintaining clear, timely communication with internal stakeholders, external partners, and authorities. - Develo...

As an Information Security Officer at Bravura Solutions in Gurgaon (SEZ1), you will play a crucial role in supporting the implementation and operation of the organization's Information Security Management System (ISMS) within the region. Your responsibilities will include internal audit & assurance, information security risk management, policy & standards enforcement, audit & compliance, training & awareness, supply chain risk management, and security operations & incident management support. **Key Responsibilities:** - Support the implementation and operations of the ISMS within the region. - Assist in aligning with global security policies and regulatory requirements such as ISO27001, SOC2...

Role Overview: You will be joining NTT DATA as a SAP Analyst, an entry-level engineering role focused on providing support and monitoring managed services for clients' Packaged Application technologies such as ERP, Middleware, and other business critical software. Your main responsibility will be to proactively identify, investigate, and resolve Application-based incidents, service requests, and alerts to ensure zero missed service level agreement (SLA) conditions. Additionally, you may contribute to project work as needed. Key Responsibilities: - Monitor client Packaged Application technologies like ERP, Middleware, and other critical software. - Identify and address problems and errors bef...

Role Overview: Ensono is seeking a Reactive Problem Manager to play a vital role in ensuring timely resolution of critical incidents and problems impacting the organization's IT infrastructure and services. Your proactive approach, analytical skills, and effective collaboration with technical teams are essential in maintaining a stable and efficient technology environment. Key Responsibilities: - Perform Trend Analysis and drive proactive Problem Management processes to identify and resolve issues promptly. - Identify recurring Major incidents and underlying problems causing service disruptions. - Conduct root cause analyses to address fundamental issues contributing to incidents and impleme...

Review access logs generated by automated monitoring tools (Splunk and Tripwire), and report anomalies within the operating system, database, network and application layers based on Banks Information Security policies, procedures and internal/external audit requirements Log incidents into Incident Management System and assist in incident response and resolution Accredit monitoring rules and templates set up in tools such as Splunk, Tripwire to comply with Banks technical security standards Perform continuous monitoring processes to assess compliance with information security policies, and standards Identify process enhancement opportunities with control owners to develop risk-based action pl...

Role Overview The Graduate Trainee will undergo a structured 46 month training and project-readiness program across IT operations, application support, and basic development tasks. After successful completion, candidates may be considered for Full-Time Employment based on performance and business need. Key Responsibilities Support day-to-day operational tasks under senior team guidance Monitor applications, dashboards, s, and escalate issues as per SOP Perform basic troubleshooting for incidents and service requests Create and maintain documentation, logs, and daily/weekly reports Participate in internal training programs and hands-on project activities Follow defined ITIL processes (Inciden...