L2 support Engineer

Key Responsibilities

* Provide L2 support for applications developed in Mainframe, Cobol, Java/C++, hosted on Client Infrastructure, and using SQL databases.

* Troubleshoot and resolve application issues, ensuring minimal disruption to business operations.

* Monitor application performance and system health, identifying and addressing potential issues proactively.

* Collaborate with L1 support, development teams, and other stakeholders to resolve complex technical problems.

* Perform root cause analysis for recurring issues and implement permanent solutions.

* Develop and maintain documentation for troubleshooting steps, issue resolution, and standard operating procedures.

* Assist in the deployment and configuration of applications and updates

* Execute SQL queries to retrieve data, diagnose issues, and provide insights for application support.

* Participate in on-call rotation to provide 24 7 support for critical applications.

* Communicate effectively with users, providing updates on issue resolution and system status.

* Proven experience in application support, specifically with Mainframe, Cobol, or Java and C++.

* Strong understanding of Object based programming.

* Excellent problem-solving skills and the ability to work under pressure.

* Strong communication skills, both written and verbal.

* Ability to work independently and as part of a team.

* Willingness to participate in on-call support rotation. Preferred Skills:

* Knowledge of ITIL framework and incident management processes.

* Familiarity with automation tools and techniques to streamline support processes.

* Previous experience in a financial or technology-driven environment