We are looking for a highly skilled and experienced Technical Support Engineer to join our team at Symphony Services Corp. (I) Pvt Ltd, located in [location to be specified]. The ideal candidate will have a strong background in technical support and excellent problem-solving skills.

Roles and Responsibility

Provide technical support to customers via phone, email, or chat.
Troubleshoot and resolve technical issues efficiently.
Collaborate with internal teams to resolve complex technical issues.
Develop and maintain technical documentation and knowledge base articles.
Analyze customer feedback and suggest improvements to products or services.
Stay updated with new technologies and industry trends.

Job Requirements

Bachelor's degree in Computer Science, Information Technology, or related field.
Proven experience in technical support.
Strong knowledge of computer systems, software applications, and networking protocols.
Excellent communication and problem-solving skills.
Ability to work in a fast-paced environment and meet deadlines.
Strong analytical and troubleshooting skills.

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

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Technical Support Engineer