We are looking for a skilled Senior Product Support Engineer to join our team at Symphony Services Corp. (I) Pvt Ltd, with 5-10 years of experience in the industry.

Roles and Responsibility

Provide technical support and troubleshoot complex product issues.
Collaborate with cross-functional teams to resolve customer complaints and enhance product quality.
Develop and implement process improvements to boost efficiency and effectiveness.
Analyze customer feedback and suggest product enhancements.
Create documentation and training materials for customers and internal teams.
Participate in product development and testing to ensure high-quality products.

Job Requirements

Strong understanding of software applications and technology trends.
Excellent problem-solving skills and attention to detail.
Ability to work effectively in a fast-paced environment and prioritize tasks.
Effective communication and interpersonal skills.
Strong analytical and troubleshooting skills.
Experience with customer support tools and software.

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

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Senior Product Support Engineer