8 Call Support Jobs

We are looking for a qualified Technical support engineer to manage a team of representatives who will offer excellent customer service and after-sales support. 1. Resolving customer complaints brought to your attention. 2. Possessing excellent product knowledge to enhance customer support. 3. Maintaining a pleasant working environment for your team. 4, Excellent interpersonal written and oral communication skills. 5. Sound at maintaining and updating Excel sheets. 6. Communicating with third-party service providers like Vodafone, Airtel, and Shiprocket. 7. Real-time resolution of customer issues. 8. Proper diagnosis of issues related to the Application, Server, or IOT devices.Role & responsibilities Preferred candidate profile Regards Nikita Sharma 8882801498

About the Role: As a Customer Care Executive at EaseMyTrip.com , you will be the voice of the company, ensuring a smooth and satisfying experience for our customers across all travel verticalsincluding flights, hotels, trains, buses, and holiday packages. You will handle customer queries through calls, emails, and chat, provide timely resolutions, and maintain high service standards. Your role is vital in building customer trust, resolving issues efficiently, and contributing to EaseMyTrips mission of delivering hassle-free and reliable travel experiences. Key Responsibilities: Customer Communication: Manage inbound calls, emails, and chat inquiries to provide accurate and timely assistance related to bookings, modifications, refunds, and cancellations. Issue Resolution: Address and resolve customer concerns across all EaseMyTrip products by providing practical and empathetic solutions. Product Expertise: Stay updated on travel products, features, and offers to deliver informed support and recommendations to customers. Query Documentation & Follow-Up: Record all customer interactions in the CRM system and follow up on unresolved issues to ensure complete customer satisfaction. Customer Feedback: Collect and relay customer feedback to internal teams for improving services, offerings, and customer experience. Performance Management: Meet individual targets for call handling time, resolution accuracy, and customer satisfaction as set by the support department. Training Participation: Attend regular training to stay current on tools, policies, and travel industry updates to better assist customers. Escalation Handling: Escalate complex or unresolved queries to senior support or technical teams, ensuring clear communication with the customer throughout the process. Policy Compliance: Follow all company policies, service protocols, and communication standards in every customer interaction. Team Coordination: Collaborate with other departments such as operations, refunds, and technology teams to ensure seamless resolution of customer concerns. Preferred Candidate Profile: Experience: 0–3 years of customer service experience. Prior experience in travel, hospitality, or BPO handling calls, emails, or chats is preferred but not mandatory. Educational Qualification: Minimum: High school diploma. Preferred: Graduate degree or certification in travel, hospitality, or customer service. Communication Skills: Excellent spoken and written communication in Hindi and English . Additional regional language proficiency is a plus. Problem-Solving Ability: Quick thinker with a calm approach to managing complaints and delivering satisfactory solutions. Attention to Detail: Accuracy in data entry, documentation, and booking-related processes is essential. Tech Comfort: Proficient in using customer service software, CRM systems, and call-handling platforms. Adaptability: Comfortable working in rotational shifts, weekends, and holiday schedules. Interpersonal Skills: Strong team spirit with a collaborative attitude and willingness to assist peers when needed. Empathy & Patience: High emotional intelligence to manage stressed or frustrated customers with care and professionalism. Customer-First Mindset: Passionate about delivering delightful customer experiences and resolving problems with ownership.

Life on the team Are you passionate about Service desk Opportunities and ready to explore your capabilities? Service desk professionals are problem solvers, as a growing organization in India, there are more opportunities for career advancement and professional development. As the company expands, new roles and responsibilities will emerge with the chance to take on more challenging and diverse tasks. We are more open to innovation and creativity. There will be a greater emphasis on trying new ideas, implementing cutting-edge technologies, and exploring innovative solutions to challenges. We in Computacenter foster a culture of continuous improvement and forward-thinking. What youll do Responsible for overseeing and coordinating the entire incident management process within the organization. This role involves identifying, assessing, prioritizing, and resolving incidents to minimize their impact on operations. The Incident Manager will work closely with various teams to ensure that incidents are effectively managed and that lessons learned are applied to prevent future occurrences. Operational hours 24/7 (Rotational Shifts & Week Offs) Process Depending on Business Requirement (Calls & Chats / Email / Requests) What youll need Request Intake: Receive and document incoming requests via various channels (email, phone, ticketing system, etc.). Request Triage: Evaluate and prioritize requests based on established criteria, urgency, and impact on business operations. Assignment: Assign requests to appropriate individuals or teams based on their nature and complexity. Documentation: Maintain detailed and accurate records of all requests, including relevant information, actions taken, and resolutions. Communication: Keep requesters informed of the status, progress, and estimated resolution times. Follow-up: Monitor the status of open requests and escalate as necessary to ensure timely resolution. Quality Assurance: Ensure that requests are handled in accordance with established policies, procedures, and service level agreements (SLAs). Reporting: Generate and analyse reports on request management performance, identifying trends and areas for improvement. Experience & Education: 6 months to 1 years of experience Bachelor's degree in a relevant field or equivalent work experience Skills: Strong organizational and multitasking skills. Excellent communication and interpersonal skills. Proficiency in using request management tools or ticketing systems. Problem-solving and critical thinking abilities. Knowledge of relevant industry regulations and best practices (e.g., ITIL for IT request management). Excellent problem-solving and analytical skills, Strong communication and interpersonal skills. Ability to work collaboratively in a team with 24/7 work environment.

1. Customer Interactions 2. Appointment Scheduling 3. Follow up, 4. Issue resolution 5. Reporting to management

Job Description : We are seeking a Technical Support professional who possesses strong communication skills who can handle overseas/domestic customers and a technical background to assist our clients effectively. The ideal candidate will be responsible for troubleshooting and resolving technical issues while providing excellent customer service. Responsibilities Diagnose and Troubleshoot : Identify software solutions and troubleshoot technical issues reported by clients. Customer Interaction : Communicate with customers to quickly understand their problems and guide them through solutions via phone, email. Documentation : Maintain detailed records of customer interactions, including requests for assistance and steps taken to resolve issues. Follow-Up : Ensure issues are resolved to the customer's satisfaction and follow up to confirm the effectiveness of the solutions provided. Technical Support : Support the rollout of new applications and provide procedural documentation to assist users. Collaboration : Work with other technical teams to escalate unresolved issues and ensure timely resolutions. Requirements Educational Background : A degree in Computer Science, Information Technology, or a related field is preferred. Technical Proficiency : Experience with Windows, networks and familiarity with prepayment meter, Jira, SQL, PostgreSQL, excel. Communication Skills : Excellent verbal and written communication skills are essential for explaining technical concepts to non-technical users. Problem-Solving Skills : Strong analytical skills to diagnose issues and provide effective solutions. Experience : Prior experience in technical support or a similar role is advantageous. This role is crucial for ensuring customer satisfaction through effective communication and technical expertise. If you are a motivated individual with a passion for technology and helping others and able to work on a rotational shift and rotational week offs, we would love to hear from you..

Job Description for the post of "Technical Support" with CCTV (On-Call Support) for Borivali (Western Line). About Hikvision Website: www.hikvisionindia.com PFB Job Descriptions Company Name - Prama Hikvision India Pvt Ltd. Position: Technical Support Experience - 2 to 6 Years Location - Borivali (Western Line) Working Days - Work from Office - Monday to Saturday (Monthly 2 Saturday's Off) Shift Timings: 8:30 AM - 5:30 PM 9:30 AM - 6:30 PM 12:00 PM - 9:00 PM Rounds of Interview - 3 (All Face-to-Face Interview Mandatory) Interview Location - 1st Technical Round Interview in Borivali. 2nd Techno Managerial Round Interview in Goregaon 3rd Final Round Interview in Goregaon. Roles and Responsibilities: Full-time on call support to clients, take the necessary details followed by acknowledging and confirming the query by asking the targeted questions. Managing the ring duration, average handling time, call abandon ratio etc. as per the agreed SLA. Provide relevant solution to the query in shortest possible turnaround time. Ensuring the customer is not put on hold unnecessarily or for long Refer to internal database or external resources to provide the accurate solution Provide call back in case of unavailability of solution. Ensure the appropriate solution is provided to the customer and check for acknowledgement from customer for resolution of issue. Properly escalate unresolved issues to appropriate internal teams Ensure all issues are properly logged on the relevant account / system / software Login / Schedule adherence / use of relevant Aux code should be followed under all situations Document technical knowledge in form of notes and manuals Excellent Communication Skills. If interested, then kindly share the updated resume/CV. Kind Regards Mamta Amit Karekar Assistant Manager Human Capital Prama Hikvision India Pvt. Ltd. Mobile: +91 9004131738 Email: k.mamta@pramahikvision.com

Tele counselor for Frankfinn -Maintain confidentiality at all times - Provide career guidance via phone/email -Match students with suitable programs -Offer admission advice over the phone - Respond promptly to student queries Perks and benefits incentive and attendance bonus

Hi, Naukri.com is hiring for the role of Job Mail Support for Noida location. Job Objective: Objective of this role is to provide post-sales support and assist them in their job search, meanwhile improving their experience with our platform. Job Description: To make outbound calls to the paid jobseekers and discuss their search parameters ensuring relevant search To engage with the jobseekers to reiterate all the benefits and to activate their account on Naukri post validation To coordinate with internal departments / teams to resolve the customer requirement To work on the online systems and applications as per the defined guidelines To manage and resolve escalations as per TAT and other defined matrices Required Skills : Excellent verbal and written communication skills. Good client interaction skills Desired Skills: Exposure in MS Office and the Internet would be given preference. Prior experience in making outbound calls/ client servicing