80 Call Support Jobs

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Business Operation Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve softw...

SQL DBA with Azure PaaS Hands-on experience designing, implementing and maintaining on-premise and Azure PaaS SQL databases required. Experience managing Postgres, CosmosDB and Redshift preferred. Strong scripting and automation skills required Experience auditing environments and making/implementing recommendations Experience supporting a 24/7/365 production environment including On-Call support Ability to work independently without a high level of Subway intervention or management

Kafka, IBM APIC & Data Power Administration : Job Summary: We are seeking a highly skilled Middleware Support Engineer to join our dynamic team. The ideal candidate will have extensive experience in supporting and managing middleware technologies including Kafka, IBM API Connect (APIC), IBM Data Power management. The role involves ensuring the smooth operation, maintenance, and troubleshooting of these systems to support our business operations. Key Responsibilities: Provide technical support and administration for Kafka, IBM API Connect (APIC), IBM Data Power management. Monitor system performance, identify issues, and implement solutions to ensure optimal performance and reliability. Colla...

We are seeking a motivated Ivanti UWM suite Engineer to join our team. This role will focus on supporting multiple Ivanti applications within the UWM suite. The ideal candidate will have experience with Ivanti suite of products, solid problem-solving skills, and a customer-centric approach. The Engineer will stay informed about industry trends and emerging technologies to support and enhance our business solutions. Primary Responsibilities: Provide technical support for Ivanti UWM solutions to ensure performance and user satisfaction Assist in troubleshooting issues related to user workspace management, including profile management and policy enforcement Collaborate with cross-functional tea...

Primary Responsibilities :- Installation and configuration of MySQL instances on single or multiple ports. Hands-on experience of working with MysQL 8 and MySQL 5.7 . Clear understanding of MysQL Replication process flows , threads , setting up multi node clusters and basic troubleshooting. Understanding of at least one of the backup and recovery methods for MySQL . Strong fundamentals of SQL and able to understand and tune complex SQL queries when needed. Strong fundamentals on the linux system side and monitoring tools like top , iostats , sar etc. At Least couple of years of production hands on experience on medium to big sized MySQL databases. Setting up and maintaining users and privile...

Primary Responsibilities :- Installation and configuration of MySQL instances on single or multiple ports. Hands-on experience of working with MysQL 8 and MySQL 5.7 . Clear understanding of MysQL Replication process flows , threads , setting up multi node clusters and basic troubleshooting. Understanding of at least one of the backup and recovery methods for MySQL . Strong fundamentals of SQL and able to understand and tune complex SQL queries when needed. Strong fundamentals on the linux system side and monitoring tools like top , iostats , sar etc. At Least couple of years of production hands on experience on medium to big sized MySQL databases. Setting up and maintaining users and privile...

Job Role Expertise required in Mainframe System Automation tools, i.e., IBM SA z/OS and CA OPS/MVS. Experience in other automation products like AF Operator and BMC Mainview AO would be an added advantage. Good experience in dealing with migration projects - CA-OPS/MVS to IBM System Automation and vice versa. Proficiency in REXX, CLIST, and Netview PIPE Programming. Responsible for developing and deploying automated solutions across the infrastructure to eliminate manual intervention, including automated IPLs, application recovery, and auto ticket generation. Expected to support automation applications through various upgrade/maintenance activities, including z/OS upgrades, Data Centre conso...

Primary Responsibilities :- Installation and configuration of MySQL instances on single or multiple ports. Hands-on experience of working with MysQL 8and MySQL 5.7 . Clear understanding of MysQL Replication process flows , threads , setting up multi node clusters and basic troubleshooting. Understanding of at least one of the backupand recovery methods for MySQL . Strong fundamentals of SQL and able to understand and tune complex SQL queries when needed. Strong fundamentals on the linux system sideand monitoring tools like top , iostats , sar etc. At Least couple of years of production hands on experienceon medium to big sized MySQL databases. Setting up and maintaining users and privilegesm...

Key Responsibilities: Provide L3 support for Cobol, Mainframe and Java/C++ platform applications, resolving complex technical issues and managing escalations from L2 support teams.Monitor application performance and stability, proactively identifying and addressing potential issues. Perform root cause analysis for recurring problems and implement long-term solutions. Collaborate with development, infrastructure, and business teams to ensure seamless application integration and performance. Manage incident and problem tickets, ensuring timely resolution and thorough documentation of the troubleshooting process. Develop and maintain support documentation, including knowledge base articles, run...

About The Role - Grade Specific Summary Manages and maintains the databases used by the SDNO framework, such as MongoDB and MySQL. Ensures the availability, performance, and integrity of the databases. Responsibilities Administer MongoDB clusters and MySQL databases across all environments (DEV, PRE-PROD, PROD). Ensure database performance, availability, and data integrity. Perform routine maintenance including backups, restores, and updates. Support service configurations and application data management. Analyze logs and alarms for database-related issues. Collaborate with NSO and IAP teams for integrated service delivery. Able to work in 9x5 support during business hours (Italy time) and p...

Primary Responsibilities: Work with little or no supervision to provide incident resolution for a tier 0 Managed File Transfer(MFT) environment Accurately document customer issues, their resolution and provide workarounds as applicable Interface with other teams within the department to ensure escalations are handled Provide on call support on a rotating basis Understand IT operational policies and security requirements Create knowledgebase articles (FAQ/Solutions) that provide technical value to users Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to diff...

Primary Responsibilities :- Installation and configuration of MySQL instances on single or multiple ports. Hands-on experience of working with MysQL 8and MySQL 5.7 . Clear understanding of MysQL Replication process flows , threads , setting up multi node clusters and basic troubleshooting. Understanding of at least one of the backupand recovery methods for MySQL . Strong fundamentals of SQL and able to understand and tune complex SQL queries when needed. Strong fundamentals on the linux system sideand monitoring tools like top , iostats , sar etc. At Least couple of years of production hands on experienceon medium to big sized MySQL databases. Setting up and maintaining users and privilegesm...

Product Support Capital Market (Unix,SQL) About the team In todays highly competitive market, firms not only have to ensure smooth processing, but also respond to more stringent reporting requirements and increasing demands for information both from within and outside their organization. Throughout the industry there is mounting pressure on organizations to do more, requiring a clear technology strategy that not only addresses the demands of today, but also enables the growth and performance of tomorrow. We are Securities Finance and Processing under Capital markets Trading and Processing group. FIS Securities Processing and Finance Suite of solutions provide the Capital Markets industry wit...

Department : Customer Support Location : Tri O tech solutions (FamApp), 1st Floor - Obeya Verve, HSR Layout, Bangalore. Reports To : SME / Team Lead Job Summary: Were on the lookout for a passionate and customer-obsessed individual to join our vibrant support team! As a Customer Support Executive, youll handle both calls and emails to assist customers, resolve queries, and deliver a delightful support experience that truly makes them feel cared for. Key Responsibilities: Handle inbound & outbound calls and respond to emails in a professional and friendly manner. Resolve customer queries, complaints, and requests quickly and effectively. Maintain call quality standards and aim for first conta...

As a Digital Marketing Executive at Globalsurf, you will be responsible for various key tasks to enhance the digital presence and performance of the company. Here is a detailed overview of your role: Responsibilities: - Understand and implement fundamental on-page and off-page SEO techniques. - Support keyword research activities to enhance website visibility. - Assist in setting up and monitoring online advertising campaigns. - Analyze campaign performance and suggest improvements. - Collaborate with the team to create and schedule engaging content on social media platforms. - Monitor social media channels and respond to comments and messages. - Assist in content creation for blogs, website...

Primary Responsibilities :- Installation and configuration of MySQL instances on single or multiple ports. Hands-on experience of working with MysQL 8and MySQL 5.7 . Clear understanding of MysQL Replication process flows , threads , setting up multi node clusters and basic troubleshooting. Understanding of at least one of the backupand recovery methods for MySQL . Strong fundamentals of SQL and able to understand and tune complex SQL queries when needed. Strong fundamentals on the linux system sideand monitoring tools like top , iostats , sar etc. At Least couple of years of production hands on experienceon medium to big sized MySQL databases. Setting up and maintaining users and privilegesm...

We are looking for a qualified Customer support executive who will offer excellent customer service and after-sales support. 1. Resolving customer complaints brought to your attention. 2. Possessing excellent product knowledge to enhance customer support. 3. Maintaining a pleasant working environment for your team. 4, Excellent interpersonal written and oral communication skills. 5. Sound at maintaining and updating Excel sheets. 6. Communicating with third-party service providers like Vodafone, Airtel, and Shiprocket. 7. Real-time resolution of customer issues. 8. Proper diagnosis of issues related to the Application, Server, or IOT devices. Salary Fresher - 15 k Experienced - upto 22 k Pre...

Project description Luxoft DXC Technology Company is an established company focusing on consulting and implementation of complex projects in the financial industry. At the interface between technology and business, we convince with our know-how, well-founded methodology and pleasure in success. As a reliable partner to our renowned customers, we support them in planning, designing and implementing the desired innovations. Together with the customer, we deliver top performance!For one of our Client in the Insurance Segment, we are searching for a Senior Mainframe Developer. Responsibilities Essential Job Functions: Design and Development Mainframe batch support Resource should be comfortable ...

As an Associate Customer Support at the organization, you will be responsible for providing exceptional customer service and addressing product-related inquiries from customers post-sales. Your main duties will involve sharing relevant information with customers through call support and effectively utilizing available tools and resources. Key Responsibilities: - Provide exceptional customer service to address product-related inquiries - Share relevant information with customers through call support - Utilize available tools and resources effectively Qualifications Required: - High School pass as the minimum educational requirement - Proficiency in both Hindi and English languages for effecti...

Primary Responsibilities :- Installation and configuration of MySQL instances on single or multiple ports. Hands-on experience of working with MysQL 8and MySQL 5.7 . Clear understanding of MysQL Replication process flows , threads , setting up multi node clusters and basic troubleshooting. Understanding of at least one of the backupand recovery methods for MySQL . Strong fundamentals of SQL and able to understand and tune complex SQL queries when needed. Strong fundamentals on the linux system sideand monitoring tools like top , iostats , sar etc. At Least couple of years of production hands on experienceon medium to big sized MySQL databases. Setting up and maintaining users and privilegesm...

GSD (Global Services Delivery) is a global delivery organization responsible for delivering BMC solutions to our customers worldwide. It provides unique opportunity to meet customers and solve their business problems by consultative approach. This group is responsible for managing the latest BMC technologies and making sure customers get the maximum value from their investment. AMS Consultant - The Application Managed Services Consultant will provide consultative operational services including technical post-implementation/go-live services for enterprise software solutions throughout for BMCs worldwide customers. The Consultant must be able to multitask in a fast-paced environment since they...

Key Responsibilities: * Provide L3 support for Cobol, Mainframe and Java/C++ platform applications, resolving complex technical issues and managing escalations from L2 support teams. * Monitor application performance and stability, proactively identifying and addressing potential issues. * Perform root cause analysis for recurring problems and implement long-term solutions. * Collaborate with development, infrastructure, and business teams to ensure seamless application integration and performance. * Manage incident and problem tickets, ensuring timely resolution and thorough documentation of the troubleshooting process. * Develop and maintain support documentation, including knowledge base ...

About the Role: As a Customer Care Executive at EaseMyTrip.com , you will be the voice of the company, ensuring a smooth and satisfying experience for our customers across all travel verticalsincluding flights, hotels, trains, buses, and holiday packages. You will handle customer queries through calls, emails, and chat, provide timely resolutions, and maintain high service standards. Your role is vital in building customer trust, resolving issues efficiently, and contributing to EaseMyTrips mission of delivering hassle-free and reliable travel experiences. Key Responsibilities: Customer Communication: Manage inbound calls, emails, and chat inquiries to provide accurate and timely assistance ...

SD Lead consultant with 6- 8 years experience. Minimum of 5-6 years of experience in support projects and at least 1-2 years of implementation experience is necessary Order to cash processfull-fledged understanding of all sales related transaction processInvoice, quotation, sale order, delivery and invoice processesConsignment sales process.Integration knowledge with FI, MM modules.STO process.Pricing, Tax determination processOutput determinationCredit management processRebate processBOM process. Excellent analytical and problem solving skills. Working experience with Interfaces Document functional designs, User manuals and test cases.Proactively identify and propose business process and/or...

Experience of 5 8 years : Experience in Service Management BMC Remedy, Remedy On Demand Exposure to Service Management Modules like Incident, Change & Problem Management Experience in SM integration with other components provide expertise, guidance and support as required by OSS Design Teams Arrange workshops with all OSS parties Need good understanding of integration protocols Advanced knowledge of Service Management architectures and systems Good stakeholder management skills Business journey / transaction monitoring and Problem root cause analysis Should be well versed with ITIL processes to support Dynatrace service operations and independently communicate with business stakeholders He/S...