L2 support Engineer

Key Responsibilities * Provide L2 support for applications developed in Mainframe, Cobol, Java/C++, hosted on Client Infrastructure, and using SQL databases. * Troubleshoot and resolve application issues, ensuring minimal disruption to business operations. * Monitor application performance and system health, identifying and addressing potential issues proactively. * Collaborate with L1 support, development teams, and other stakeholders to resolve complex technical problems. * Perform root cause analysis for recurring issues and implement permanent solutions. * Develop and maintain documentation for troubleshooting steps, issue resolution, and standard operating procedures. * Assist in the deployment and configuration of applications and updates * Execute SQL queries to retrieve data, diagnose issues, and provide insights for application support. * Participate in on-call rotation to provide 24 7 support for critical applications. * Communicate effectively with users, providing updates on issue resolution and system status. * Proven experience in application support, specifically with Mainframe, Cobol, or Java and C++. * Strong understanding of Object based programming. * Excellent problem-solving skills and the ability to work under pressure. * Strong communication skills, both written and verbal. * Ability to work independently and as part of a team. * Willingness to participate in on-call support rotation. Preferred Skills: * Knowledge of ITIL framework and incident management processes. * Familiarity with automation tools and techniques to streamline support processes. * Previous experience in a financial or technology-driven environment.