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Operational Support Analyst I

1 - 6 years

0 Lacs

karnataka

Posted:3 weeks ago| Platform: Shine logo

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Skills Required

kpi monitoring troubleshooting data analytics ivr sql excel visio incident management support servicenow ticket support research analytics ivr calls analysis documentation maintenance uat testing production validation support inspect adapt test data acquisition interaction with stakeholders microsoft office word

Work Mode

On-site

Job Type

Full Time

Job Description

As an Operational Support Analyst I at Capgemini, you will be responsible for providing Incident Management Support (L1) by triaging issues and offering ServiceNow Ticket Support. You will conduct research and analytics to support various initiatives and listen to IVR calls to provide proactive recommendations for tuning and improvement. Additionally, you will be involved in maintaining documentation, UAT Testing, Production Validation Support, monitoring KPIs, and participating in Inspect & Adapt. You will also own test data acquisition requests and troubleshooting, showcasing your skills and ability to interact with diverse stakeholders. Qualifications Required: - Total Work Experience: Minimum Required 1-3 years, Preferred 4-6 years - Language Proficiency: English - Fluent - Required Education: Bachelor's degree - Preferred Branches of Study: Data Analytics, IVR, IT - Software / Tool Skills: - SQL - Entry Level (1-3 Years) - Microsoft Office (Word, Excel, Visio) - Entry Level (1-3 Years) About Capgemini: Capgemini is a global leader in partnering with companies to transform and manage their businesses by leveraging technology. With a strong 55-year heritage and deep industry expertise, Capgemini is trusted by clients worldwide to address their business needs comprehensively. The group consists of over 340,000 team members in more than 50 countries and is committed to unleashing human energy through technology for an inclusive and sustainable future. Joining Capgemini offers a competitive salary, performance-based bonuses, comprehensive benefits package, home office model, career development opportunities, flexible work arrangements, dynamic work culture, private health insurance, pension plan, paid time off, and training & development opportunities. Please note that benefits may vary based on the employee level.,

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Capgemini

IT Services and IT Consulting

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