793 Kpi Monitoring Jobs - Page 5

Roles and Responsibilities Manage daily store operations, ensuring efficient use of resources and optimal customer satisfaction. Oversee inventory management, including receiving, storing, and issuing stock to meet business needs. Develop and implement effective sales strategies to drive revenue growth and improve profitability. Ensure compliance with company policies, procedures, and regulatory requirements. Supervise a team of staff members, providing guidance on tasks and resolving issues as needed.

TL for Outbound Voice Process Monitor team performance , ensure SLA are met. Monitoring daily operations KPIs for the team Managing escalations and resolving complex issues Conducting training sessions for new hires Problem-solving capabilities Required Candidate profile Ensuring effective communication within the team Reporting progress to higher management Strong communication skills and interpersonal skillsAdherence to company policies and client requirements

Requirements : Team Leader Exp.in Voice Process is a Mandate Must be aware of shrinkage, attrition, AHT, NPS, CSAT and all KRAs & KPIs Must have 1 year exp in the same role & 5 years total Fin tech Process Exp. add advantage HR Deeksha 7697428237 Required Candidate profile Must have 1 years+ on paper experience in Same Designation Mandate. 4 - 5 Years of Overall exp in BPO. Graduation is mandate . Need excellent communication in English Should have handled a team of 15+

As a Global Finance BP Analyst, your role involves ensuring effective customization and maintenance of ERP and reporting tools to safeguard data accuracy, KPI consistency, and process efficiency across the international organization. Your responsibilities also include supporting commercial finance related strategic initiatives aimed at enhancing commercial analytics and driving capital efficiency, particularly within Accounts Receivable and Credit Management. Key Responsibilities: - Consolidate comprehensive financial planning and analysis activities across the CE International Commercial Operations organization, aligning with global finance standards and corporate strategy. - Actively parti...

As an Area Field Aftersales Manager at KIA, your role involves implementing KIA processes and policies to ensure efficient aftersales operations at the dealers under your supervision. Your key responsibilities include: - Supporting and monitoring the development of workshop infrastructure to ensure completion as per the specified time plan. - Regularly reviewing Dealer Key Performance Indicators (KPIs) and providing support to enhance them. - Ensuring the right quality and quantity of staff at the dealership in accordance with KIN guidelines. Conducting training for dealer staff through On-the-Job Training (OJT) and at the KIA Training Centre. - Implementing systems and processes at the deal...

Hiring for Team lead - Collections (International) 5 Days working Location : Noida US Shifts Cabs/ Meals provided upto 10 LPA Graduate/ Undergrad both can apply Min. 1 year exp as Team Lead can appy HR Rohit: 8178634637 HR Deepali: 9650092537

Hi Job Seekers Greetings from ShiningStars Opening for Team Lead E-commerce Voice Process (Lucknow) We are inviting applications for the position of Team Lead for an e-commerce escalation inbound voice process based in Lucknow. This is strictly a mid-level requirement, and only experienced candidates meeting the eligibility criteria will be considered. Position: Team Lead Inbound Voice Location: Lucknow Preferred Candidates: Residents of Lucknow or Uttar Pradesh Client: E-commerce Process Shift: Day Shift, 6 working days with 1 rotational off Contact: 9696714723 (Homa) Eligibility Criteria A minimum of 3 years of total BPO experience. At least 1 year of documented Team Lead experience. Stron...

Performance Management Coordinator About the Role: We are looking for a Performance Management Coordinator with BPO experience to manage performance and talent for 300+ employees. The ideal candidate is skilled in performance appraisals, KPI tracking, talent management, and reporting using Excel and performance tools. Key Responsibilities: Handle end-to-end performance appraisals and KPI tracking Support talent management initiatives such as development plans and succession planning Generate performance reports and dashboards for management insights Collaborate with HR, Team Leads, and Operations Suggest improvements to performance management processes Requirements: Experience: 2-3 years in ...

Role Overview: As a member of the MBG procurement team supporting "India Go Big" at Lenovo, you will play a crucial role in managing EMS (Electronic Manufacturing Services) Management. Your responsibilities will include managing Tablet EMS RFQ, MVA and BPA on a product basis quarterly, handling claims for NRE, NPI, and other items on a day-to-day basis, collaborating with LME and Quality teams to ensure smooth operations, closely monitoring KPIs and improving performance with EMS, supporting and preparing addendum, PSA's, etc. periodically, and exploring PLI opportunities for tablets while working with cross-functional teams. Key Responsibilities: - Manage Tablet EMS RFQ, MVA, and BPA on a p...

Job Description: As the Outbound Logistics Team Manager, your role involves handling the outbound logistics team and overseeing deliveries. You will be responsible for timely planning of routes and monitoring their execution to ensure efficiency in daily operations. Your key duties will include performance management, process improvement, and monitoring operational metrics. You will act as a leader, monitoring KPIs to assess the effectiveness of the team under you. Effective verbal and written communication skills are essential for guiding, motivating, and developing staff to achieve operational goals. Key Responsibilities: - Handle the outbound logistics team and oversee deliveries - Timely...

Role We are seeking an experienced Manager to Lead, build, and mentor, our Network Operations Centre (NOC) team in Surat. You will ensure 24/7 operational stability, manage incident responses, and drive a scalable, disciplined NOC function. Collaborate closely with DevOps, Cloud, and Client Success teams for proactive monitoring, efficient escalation, and SLA compliance. Key Responsibilities: Lead, mentor, and manage NOC engineers across 24/7 shifts. Oversee incident response, escalation flows, and shift handovers. Define and enforce SOPs, runbooks, and monitoring best practices. Drive continuous improvement in alert handling, documentation, and reporting. Collaborate with DevOps and Cloud t...

We are looking for an experienced AGM/DGM Quality (Brand Tech / FCQANQA) to ensure that Brand Quality Standards are consistently implemented across all factories. This role acts as the Brands central technical representative , driving SOP compliance, overseeing FCQA/NQA teams, and ensuring zero external quality failures. Designation: AGM / DGM Quality (Brand Tech / FCQA/NQA) Job Location: Bengaluru Education Qualification: Degree/Diploma in Textile Technology / Apparel Production. Experience: 15-18 years of experience in Quality, Brand Tech, or FCQA leadership roles in apparel manufacturing ( Knitwear ) Email: ramkumar.varadarajan@shahi.co.in / 9742954076 Key Responsibilities Brand Technical...

Key Highlights: Responsibilities: Performance & Talent Management: Design and implement performance management programs, career development plans, and succession planning. Identify best practices in talent management and organizational effectiveness. Work closely with the Rewards & Performance Management Head to align strategies. Payroll & Attendance Management: Coordinate and evaluate attendance management per month though ERP system. Put Input in Payroll and compliance. Manage the payroll, compliance & attendance. Job Evaluation & Competency Development: Establish and maintain job evaluation methodologies to determine fair compensation structures. Define competencies, skills, and performan...

As an HR Manager with Quality experience in the healthcare industry, your primary responsibility will be to oversee all HR operations, ensuring alignment with hospital quality standards such as NABH. You will play a critical role in enhancing workforce efficiency and service excellence in the hospital by bridging human resource strategy with quality management. Key Responsibilities: - Develop and implement HR policies that are in line with hospital standards and regulatory requirements. - Collaborate with department heads for effective manpower planning and performance appraisals. - Drive quality improvement initiatives and ensure compliance with NABH standards. - Conduct staff training prog...

You will be responsible for managing group-level Supply Chain Management which includes planning, policy implementation, procurement of raw materials, inventory management, internal coordination with sales and production team, handling multiple SKU, team management, and logistics. Key Responsibilities: - Collaborate with other departments and stakeholders to identify and maintain resources necessary for establishing an effective supply chain. - Develop and maintain detailed inventories of materials and supplies at various locations. - Maintain optimal quantity of supplies to optimize production reorder levels. - Analyze current inventories and procedures to suggest improvements for increased...

As a Customer Support Manager, you will play a crucial role in leading, mentoring, and developing a team of customer support executives to provide exceptional technical support to business customers. Your responsibilities will include: - Overseeing daily operations of the Customer Support desk, including the ticketing queue, chat, phone, and email support channels, as well as the Help Centre. You will ensure timely resolution of customer issues on the platforms, adhering to customer Service Level Agreements (SLAs). - Establishing and monitoring key performance indicators (KPIs) such as response times, resolution rate, customer satisfaction, NPS/CSAT, and overall account health to contribute ...

Hiring Female Team Lead for an inbound phone banking process. Manage 15–20 agents, ensure process compliance, improve service delivery, monitor KPIs, maintain floor discipline, support digital adoption, and drive sales productivity. Location Noida128 Required Candidate profile Female candidate with phone banking or contact center experience. Strong team handling, coaching, escalations, sales and quality. Lead teams, great customer experience, and work in rotational shifts. Perks and benefits Incentives, health cover, PF, growth & appraisal

Job Summary: We are looking for a proactive and accountable Network Coordinator to support and manage scheduling and coordination of Nurse Practitioners (NPs). This role requires strong operational skills, ownership mindset, and prior experience in managing teams or leading processes. The Network Coordinator will be responsible for ensuring optimal utilization of NPs, handling cancellations, facilitating screening requirements, and maintaining effective communication with internal stakeholders Key Responsibilities: End-to-End Coordination of NP Schedules : Ensure all assigned NPs are effectively scheduled with appropriate appointments, considering geography, availability, and visit type. Uti...

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. What you'll build: ATLAS ( A utomating the T otal customer L ifecycle A cross S AP) integrates the commercial and technical world for the Private Cloud, streamlining processes for improved customer s...

Collaborating with stakeholders Developing & maintaining strong customer relationships Progressing the culture within the team Maintaining measures Engaging in strategic planning Required Candidate profile Experience in coaching & developing employees Establishing partnerships across teams Supervisory experience in Collaboration technology, Endpoint or Identity/Access Management Interpersonal skills

As an Assistant Store Manager, you will have the exciting opportunity to work with some of the world's most prestigious brands in the premium retail segment. You will be exposed to multiple international luxury brands under one umbrella, providing you with a unique experience. Additionally, you can expect structured growth opportunities and career development across brands PAN India. Our comprehensive training programs will focus on customer engagement, brand knowledge, and retail excellence, ensuring that you are equipped with the necessary skills for success. You will thrive in a professional and dynamic work environment that is dedicated to learning, grooming, and recognizing performance....

Role Overview: You are a dynamic and experienced individual with exceptional business acumen in client servicing within the exhibitions and events industry. You are passionate about delivering excellence in client management and possess a deep understanding of the sector. Your role involves leading, mentoring, and inspiring a team of client servicing professionals to ensure high performance, motivation, and career growth. You will develop and maintain strong relationships with existing clients, identify and nurture new business opportunities, and negotiate terms and agreements to achieve favorable outcomes for both parties. Key Responsibilities: - Develop and implement strategic plans to ach...

You will be joining Shalina Healthcare, one of the largest pharmaceutical companies in sub-Saharan Africa, with a mission to provide quality medicines to those in need. As the Vice President - Business Finance, based in Pawane, Navi Mumbai, India, you will report to the Chief Technical Officer of the Global Supply Organization. Role Overview: As the Supply Chain Finance Head, your role involves leading the financial strategy for the entire supply chain. You will focus on cost efficiency, working capital optimization, and value creation by collaborating with procurement, manufacturing, logistics, and commercial teams. Key Responsibilities: - Lead financial planning, budgeting, and forecasting...

Roles and Responsibilities Manage accounts payable, ensuring timely payment to vendors and maintaining accurate records. Conduct stock audits and valuations, identifying discrepancies and implementing corrective actions. Prepare MIS reports, KPI dashboards, and KPI monitoring reports for senior management review. Ensure period closure by reviewing financial transactions, reconciliations, and journal entries. Track insurance claims processing from submission to settlement. Desired Candidate Profile 3-8 years of experience in accountancy or related field with expertise in inventory management, mis reporting, stock valuation, etc. Any Specialization with knowledge on accountancy and finance Dec...

Role Overview: As a Quality and New Projects Manager, you will be responsible for leading quality assurance initiatives, overseeing internal and external audits, and serving as a key point of contact for customer quality-related communications. Your role will involve maintaining quality standards, resolving customer complaints, and ensuring compliance with industry norms and certifications. Key Responsibilities: - Oversee the quality management system (QMS) across all units including Camshafts, Components, and Foundry. - Ensure adherence to internal quality standards and regulatory/compliance requirements such as ISO/TS/IATF. - Act as the primary contact for customer quality-related communic...