404 Kpi Monitoring Jobs - Page 2

Job Title: Customer Success Associate Type: Full Time About Company ZARTHI is a technology service provider that acts as a catalyst for businesses. We have established relationships with companies and organizations such as Haldirams, Thirdwave Coffee, m-Pocket, UNICEF, and UNDP. Beyond providing technology support, we also specialize in cloud management. Our offerings span over 25 practices, including Product, UI/UX, Infrastructure, SRE, DevOps, Application, Data, and AI. The technologies we support include Java, React, Flutter, Python, IoT, BigQuery, Data Lake, and more. About the Job Role: We are seeking a dedicated and data-driven Customer Success Associate to join our team. In this role, you will focus on improving the overall customer experience by managing key performance indicators (KPIs) such as Sentiment Analytics, Engagement Scores, and Request Completion SLAs. You will conduct regular Business Reviews and Check-ins with customers, aiming to ensure satisfaction, retention, and growth. The ideal candidate will be proactive in identifying opportunities for improvement and driving positive change in customer relationships. Key Responsibilities: Monitor and Analyze KPIs: Track and analyze key performance indicators such as customer sentiment, engagement scores, and service request completion SLAs. Use data-driven insights to drive customer success strategies and ensure customer satisfaction. Customer Health Monitoring: Regularly monitor customer health and provide actionable insights based on KPIs to prevent churn, identify risks, and capitalize on opportunities for expansion. Business Reviews & Check-ins: Conduct regular business reviews and check-in meetings with customers to assess performance, review KPIs, understand customer needs, and align our solutions with their goals. Proactive Customer Engagement: Drive proactive customer engagement by ensuring timely responses to requests, managing project timelines, and facilitating necessary product or service updates. Continuous Improvement: Identify trends from sentiment analytics and engagement data to suggest product improvements, processes, or personalized customer strategies that drive a positive customer experience. Cross-Functional Collaboration : Work closely with the Product, Support, and Sales teams to align customer feedback and performance data with ongoing product development, feature enhancements, and support processes. Customer Education & Empowerment: Deliver regular training and resources to customers based on their needs and product usage data to ensure they are maximizing the value of the product. Escalation & Issue Resolution: Identify and address customer issues in a timely and effective manner, working with relevant teams to resolve critical customer concerns and ensuring an optimal experience. Customer Retention & Growth: Focus on driving customer retention, satisfaction, and growth by fostering strong relationships, ensuring customers are realizing value, and identifying opportunities for upsell or cross sell. Reporting & Documentation: Maintain accurate records of customer interactions, performance metrics, and follow-ups in the CRM system. Regularly report on KPI trends, account health, and customer feedback to internal stakeholders. Required Qualifications: Experience: 0-2 years of experience in Customer Success, Account Management, or related customer-facing role, preferably within SaaS or technology industries. Data-Driven: Strong ability to analyze and interpret customer data, including sentiment analytics, engagement scores, and service metrics. Experience with data analysis tools or CRM systems. Customer-Centric: Proven ability to build strong, lasting relationships with customers, understanding their business needs and helping them realize the full value of the product or service. Problem Solving: Strong problem-solving and critical thinking skills, with a proactive approach to identifying potential risks and resolving issues. Communication Skills: Excellent verbal and written communication skills. Ability to present complex information in a clear, concise manner to both internal teams and customers. Organizational Skills: Exceptional time management and organizational skills, with the ability to handle multiple accounts, priorities, and customer needs simultaneously. Experience in Business Reviews: Prior experience conducting business reviews and check-ins, providing actionable insights, and making recommendations for improving customer success.

Job description: Should have minimum 5+ years of experience in BPO. Inbound Voice experience is mandate. Should have been designated as a Team Lead for at least 2 years on papers. Should be able to calculate Attrition, Shrinkage, AHT. Candidate should have good communication Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. Location: Preferred Mumbai Based Candidates. Interested can share resume on - Bhawnas1@hexaware.com // 6260351725 Regards Bhawna

The opportunity: As a Team Manager - Project Management Support Function at Hitachi Energy, you will lead and mentor a team responsible for providing governance, planning, and operational support to Project Managers across global EPC projects (BU-GA). You will ensure seamless execution of project support activities, alignment with organizational strategy, and continuous improvement in processes and tools. How you'll make an impact: Lead and mentor project management support teams to ensure optimal performance, providing clear direction, motivation, and purpose. Conduct performance evaluations, support career growth initiatives, and foster a culture of accountability, collaboration, and continuous learning. Assign and monitor resources, ensuring efficiency and maximizing deliverables globally Project Support & Execution. Support Project Managers in handling projects from initiation to completion, including tasks in SAP S/4HANA, scheduling, documentation, and KPI monitoring through GPP. Monitor task progress and adjust plans as needed to meet evolving requirements or constraints from Project Managers globally. Serve as the primary point of contact for internal teams and external stakeholders, ensuring effective communication and collaboration Governance & Quality Assurance. Establish and enforce quality standards and performance metrics throughout the project support lifecycle. Conduct regular reviews and audits to ensure compliance with project support goals and organizational standards. Prepare and present detailed reports on project support status and outcomes to management and stakeholders Process Optimization & Tools Development. Identify opportunities for process optimization and implement best practices in project management support. Support the development and enhancement of internal platforms and tools to improve team productivity and efficiency. Drive adoption of digital tools and methods for project monitoring and reporting Safety and Integrity. Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines. Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. Your Background: Bachelors degree from a recognized university. Should have 10-15 years experience of working with project management-related work or prior leadership experience. Should have strong analytical and problem-solving skills. Should have solid written and verbal communication skills. Should have the ability to analyze data and track KPIs. Should have a commitment to maintaining high levels of responsiveness and availability for clients & team. Should be ethical, professional, and collaborative, with a commitment to maintaining high standards of conduct. Should have a basic understanding of project management principles and methodologies. Should have proficiency in both spoken & written English language is required. Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.,

As a Customer Service Manager in the textile industry, you will be responsible for leading our customer support team. Your role will include managing client relationships, handling escalations, ensuring timely order processing, and driving customer satisfaction. You will work closely with production, sales, and logistics teams to provide excellent service and efficiently resolve customer queries. Your key responsibilities will involve managing the customer service team and daily operations, ensuring smooth order handling, delivery tracking, and issue resolution, building and maintaining strong client relationships, monitoring service KPIs, and implementing improvements. Additionally, you will collaborate with cross-functional teams to enhance the overall customer experience. This is a full-time, permanent position located in Kondotty, Kozhikode, requiring in-person work. If you are an experienced Customer Service Manager looking to make a significant impact in the textile industry, we encourage you to apply.,

Smart infrastructure from Siemens creates a more connected and caring world where resources are valued, and the impact on the world is considered, delivering sustainable energy reliably and efficiently. It provides flexible infrastructure to allow society to evolve and respond to changing conditions. Technology and human ingenuity work together to harmonize with our environments and care for our world. From physical products, components, and systems to connected, cloud-based digital offerings and services, Siemens offers a broad portfolio including grid control and automation, low- and medium-voltage power distribution, switching, and control, building automation, fire safety and security, HVAC control, and energy solutions. If you are seeking a challenging role and truly want to make a difference, consider joining us at Siemens. As part of our team, you will have the opportunity to contribute to the following key deliverables and responsibilities: - Preparing and ensuring timely financial planning and reporting activities for the factory. - Developing the annual budgets (factory target agreements) and monitoring order-wise and product portfolio-wise profitability analysis, taking corrective actions as necessary. - Forecasting and monitoring key performance indicators (KPIs) financial performance against the budget and conducting variance analysis. - Maintaining the integrity of books and records in compliance with Siemens financial reporting guidelines (IFRS) and internal controlling requirements. - Driving adaptation and improvement in digitalization and automation initiatives within the finance team and financial processes. - Monitoring current expansion project costs at the factory, conducting variance analysis against the budget, and reviewing CWIP periodically for capitalization, as well as physical verification of assets. At Siemens, we are a diverse community of over 379,000 individuals shaping the future, one day at a time across more than 200 countries. We are committed to equality and welcome applications that reflect the diversity of the communities we serve. Employment decisions at Siemens are based on qualifications, merit, and business needs. If you bring curiosity and imagination, join us in shaping tomorrow. To learn more about Smart Infrastructure, visit: [Smart Infrastructure at Siemens](https://new.siemens.com/global/en/company/topic-areas/smart-infrastructure.html). Explore career opportunities at Siemens on our [careers page](www.siemens.com/careers).,

The Business Analyst role at Sberbank India is an individual contributor position responsible for managing financial projects within the Project Office Function. You will be leading end-to-end implementation of business and regulatory projects, ensuring alignment with project/product strategy, and supporting transformation initiatives within the India Department. Your key responsibilities will include leading project management and implementation, ensuring alignment with the operating model across Sberbank, contributing to transformation and migration projects in India and Russia, defining and documenting BRD/functional specifications/Sequence Diagram for finance solutions, ensuring compliance with methodology and standards, providing aftercare support for end-users post-project implementation, acting as a referent in Finance & Strategy projects, communicating project status and decisions to stakeholders and project managers, promoting knowledge sharing, and facilitating training within the team. In addition to project management, you will also be involved in strategic planning and KPI monitoring by providing project estimations, defining capacity planning, monitoring workload distribution, reporting key performance indicators (KPIs) to ensure alignment with strategic goals, supporting team development, encouraging cross-functional collaboration, and optimizing efficiency. To qualify for this role, you should hold a Bachelors or Masters degree in Business, Finance, or Engineering, along with a minimum of 3-6 years of experience in banking or consulting. You should possess a strong understanding of financial information systems and regulatory requirements, experience in managing finance transformation projects, proficiency in MS Office Suite, understanding of Banking systems, regulatory Landscape, and IT finance systems, strong team leadership and organizational skills, excellent communication (oral and written) and stakeholder management abilities, ability to develop, adapt, and support business processes, and an analytical mindset with great attention to detail. As part of the perks, Sberbank India offers a competitive salary, opportunities for professional development, a quarterly bonus, collaborative working environment in a state-of-the-art Delhi office, professional and theme communities, support for employee initiatives, financial support for relocation, courses in Corporate University, and an opportunity to come to HQ and complete an internship at Sber.,

Job Title : Trainer Mapping Operations Location : Hyderabad Job Summary The Trainer is responsible for designing, implementing, and updating training programs to ensure excellence in map data operations. This role requires a strong understanding of map-related workflows and tools. Key Responsibilities Training Design and Delivery Develop and deliver comprehensive training programs for new hires and existing team members. Create learning materials, including manuals, SOPs, e-learning modules, and presentations tailored to mapping operations and tools. Conduct periodic refresher training sessions to keep teams updated on changes in tools, policies, and workflows. Operational Alignment Work closely with operations teams to identify knowledge gaps and provide targeted training solutions. Partner with quality and process excellence teams to ensure training programs support quality and efficiency goals. Act as the go-to resource for policy-related clarifications and queries from operational teams. Performance Monitoring and Improvement Continuously improve training methodologies to enhance knowledge retention and application. Monitor policy adherence through regular audits and recommend corrective actions where necessary. Stakeholder Collaboration Engage with clients and internal stakeholders to understand policy requirements and incorporate them into training programs. Provide detailed reports on training outcomes, policy updates, and areas for improvement. Serve as a bridge between operations, quality, and leadership to ensure cohesive policy implementation. Content Management Maintain a centralized repository for training materials and policy documents. Ensure all content is accessible, well-organized, and up to date. Leverage technology platforms for effective content delivery and tracking. Qualifications Education Bachelors degree Certifications in instructional design, training, or geospatial tools are an advantage. Experience 6+ years of experience in training, or a related field, preferably within map data operations. Proven experience in developing and delivering training programs for diverse teams. Prior exposure to map operation workflows, and tools, or GIS systems is highly desirable. Skills Strong communication and presentation skills. Analytical and detail-oriented mindset with the ability to evaluate training effectiveness using data. Proficiency in creating and managing policies and SOPs. Familiarity with GIS tools, map-related workflows, is a plus. Interested Candidate share CV/Resume at Mail - Trivedi@selectsourceintl.com

Job Title: Senior Manager Business Finance & MIS Location: Coimbatore Experience: Minimum 8 years Qualification: Chartered Accountant (CA) Reporting To: CFO About the Role: We are seeking an experienced and dynamic professional to join our Finance team as Senior Manager Business Finance & MIS . The role will be responsible for driving financial planning, performance analysis, and management reporting, enabling data-driven strategic decision-making for the organization. Key Responsibilities: Prepare annual budgets, forecasts, and variance analysis reports. Partner with cross-functional business teams to provide financial insights on revenue, cost, and profitability. Design, develop, and maintain MIS dashboards and KPI reports for management. Build and review financial models, ROI analysis, and support business proposals. Ensure accuracy, compliance, and timely financial reporting. Provide actionable insights to support strategic and operational decisions. Desired Skills & Competencies: Strong analytical and financial modeling skills. Advanced knowledge of MS Excel with exposure to BI tools (Power BI, Tableau, SAP, Oracle preferred). Excellent communication and stakeholder management skills. Ability to influence and partner with senior leadership. Detail-oriented with strong problem-solving capabilities. Eligibility Criteria: Chartered Accountant (CA) qualification is mandatory. Minimum 8+ years of experience in Business Finance, FP&A, or MIS. Prior experience in corporate finance, management reporting, or financial planning roles preferred. Why Join Us? Opportunity to work closely with the leadership team. High-impact role with visibility across business units. Be part of a growing and performance-driven finance team. Interested candidates can apply with their updated resume.

1) Required Profile of candidate: Parts Strategy & Operation Division Job Description Form Years of Experience- 1 to 3 Years Age Group - 23 to 30 Education Qualification (+any graduate) Contract Team Member 2) List of job expected to be performed by Team Member: 1. Daily enquiry/incident management 7. Part Drawing referring 2. Parts data management - new part registration 3. Weekly report preparation 4. Stakeholder communication / weekly engagement 5. Dashboard preparation and status updation 6. Part readiness monitoring (from registration to order ready) 3) Functional competencies required to perform this job : 1 Utilization of Office 365 Tools to ease the job 2. Good Negotiation and Communication Skills 3. Knowledge on Analytical tool usage & Basic Programming kills is an added advantage 4) Related industrial experience suitable to perform this Job : (Example: Auto / Construction / Telecom) Mechanical/Automobile background & Supply chain operation 5) Work location & work shift : TKM Bidadi, General Shift [Flexible to handle Issues after working Hours if any to meet Operation Requirment]

The Problem Management Problem Analyst is accountable for driving availability by being responsible for eliminating risks to the availability of IT systems. In this role you will partner with technical SMEs and uncover root cause of major incidents, then defining and closing gaps of technical risks in the environment. The Problem Analyst is aligned with domain subject matter experts and will partner to organize, escalate, ensure leadership visibility on outstanding risks, and preventing the recurrence of managed incidents in the environment. The Problem Analyst will have exposure to senior management, technical SMEs, and the authority to escalate requests to reduce risk as quickly as possible. Required Skills Direct oversight of critical problems (ie problems related to critical managed incidents) in the Problem Management Process Management including determination and completion of tasks including but not limited to related root cause identification, root cause elimination, monitoring and alerting, escalation, and testing, to ensure there are no repeat incidents. Empower resources involved in the Problem Management lifecycle by removing roadblocks and engaging management to facilitate completion of tasks. Assisting with appointing and identifying resources to complete Problem tickets and managing the resources assigned to the Problem Management process. Liaise with all problem resolution groups to ensure swift resolution of problems within service level targets Liaise with suppliers, contractors, etc to ensure that third parties fulfill their contractual obligations with regards to resolving problems and providing problem-related information and data Arrange, run, document, and coordinate all follow-up activities relating to major problem reviews Establishing rapport and close collaborative relationship with the service managers and production support leads and have high level familiarity with the applications and services. Visibility at a senior management level, including presenting critical problems at daily and weekly review with senior management. Monitoring the Problem Management process, using Key Performance Indicators (KPIs) and reports Awareness of the customer s business priorities, objectives and business drivers to help prioritize root cause identification and elimination against those priorities and objectives. Coordinating interfaces between Problem Management and other IT Service Management (ITSM) processes Ensuring data accuracy and currency for Problem tickets. Strong Resource Management skills to provide oversight into resources involved in the Problem Management process. Strong facilitation skills to enable quicker root cause identification and elimination by the resources involved in the Problem Management process. Good influencing and negotiation skills to lead matrixed teams. Ability to exhibit technical agility and ability in all supported areas. Ability to exhibit organizational agility and acuity to assist with the completion of problem tasks and handling any escalations as necessary. Competencies Customer Focus Managing Vision and Purpose Organizational Agility Technical Agility Perseverance Interpersonal Savvy Problem Solving Qualifications Exposure to several Service Desk support models Demonstrated ability and experience in providing cross-organizational leadership Demonstrated ability and experience in understanding drivers to business event readiness (eg, 1/1 Readiness) Required Experience & Education: 13-16 years of total experience required. 4-6 years of progressive hands-on ITIL experience (ITIL Foundation v4 required) 2-3 years as an ITIL Process SME in either Incident, Problem, Availability or Change Management BA/BS degree or higher strongly preferred in Computer Science or related degree.

As a Sales Executive in the financial services industry, your main responsibility will be to identify and conduct daily sales calls for financial planning sessions with clients. You will be expected to acquire customers and generate the targeted amount of premium by delivering complete product information to customers. Additionally, you will need to monitor and fulfill prospect and customer leads provided by the company for new business or cross-sell opportunities. Cross-selling and upselling products to existing customers to build portfolios will also be a key part of your role. Managing the relationship with customers to ensure persistency and renewals is crucial, along with ensuring adherence to all sales systems, operational, underwriting, and compliance guidelines to ensure accurate data capture. You will be responsible for delivering all sales and financial KPIs defined for the role, and must adhere to the defined sales process, AML & KYC guidelines, code of conduct, and rules of the company. The ideal candidate for this position will have a minimum experience level of 0-4 years.,

As a skilled Business Analyst at Matrix, you will be an integral part of our team dedicated to driving innovation and operational excellence. Your primary responsibility will be to transform data into actionable insights that facilitate strategic decision-making and foster business growth. You will collaborate closely with stakeholders to gather, analyze, and document business requirements. By translating these needs into functional specifications and process flows, you will play a vital role in identifying opportunities for process improvement through gap analyses. Supporting project planning, execution, and delivery by providing analytical insights will be key to your success in this role. In addition, you will be tasked with developing and maintaining dashboards, reports, and KPIs to monitor performance effectively. Your communication skills will be put to use in facilitating workshops, meetings, and presentations to convey findings and recommendations to various teams. Furthermore, your qualifications and required skills will include trade or capital markets broker/dealer surveillance solutions implementation or development experience. Proficiency in Oracle or MS-SQL Database, Actimize AIS, RCM, and Trade Surveillance solutions, as well as SMARTS Trade Surveillance solutions experience, will be essential. Additionally, hands-on experience with tools like JIRA, HP QC ALM, and working in Scrum agile methodology will be advantageous. Your success in this role will be characterized by your ability to quickly learn new technologies, prioritize effectively, and convey technical information to diverse audiences. Your commitment to excellence, sense of urgency, and willingness to operate within policies and procedures will be crucial in exceeding customer expectations. Join our winning team at Matrix, where you will be challenged, have fun, and contribute to a respected organization committed to delivering exceptional results. We offer a competitive base salary and a comprehensive benefits package that includes medical, dental, 401K, STD, HSA, PTO, and more. Matrix is an Equal Opportunity Employer that values diversity and inclusivity. We are committed to providing a work environment free of discrimination and harassment, where all employees are treated with respect and fairness. Your age, race, religion, family status, or any other protected characteristic will not influence our employment decisions. We welcome applicants of all backgrounds and encourage diversity in our workforce.,

You will be joining Lenovo, a US$69 billion revenue global technology powerhouse that is dedicated to fulfilling its commitments, taking ownership of its actions, and impressing its customers. Lenovo, ranked #196 in the Fortune Global 500, operates in 180 markets worldwide, serving millions of customers daily. The company is driven by a bold vision to provide Smarter Technology for All. Lenovo has evolved from being the world's largest PC company to offering a comprehensive range of AI-enhanced devices (such as PCs, workstations, smartphones, and tablets), infrastructure solutions (including servers, storage, edge computing, high-performance computing, and software-defined infrastructure), software, and services. Its ongoing commitment to groundbreaking innovation aims to create a fairer, more reliable, and more intelligent future for all individuals worldwide. Lenovo is publicly listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). In alignment with the "India Go Big" initiative, Lenovo's MBG procurement team is intensifying its focus on EMS Management. As part of this initiative, the team is seeking a new team member to take on the following responsibilities: - Managing Tablet EMS RFQ, MVA, and BPA on a product basis, quarterly - Handling claims for NRE, NPI, and other items on a daily basis - Collaborating with LME and Quality departments to ensure seamless operations - Working closely with EMS to monitor KPIs and enhance performance - Providing support and preparing addendums, PSAs, etc., on a periodic basis - Exploring PLI opportunities for tablets and collaborating with cross-functional teams to capitalize on them To learn more about Lenovo's commitment to innovation and inclusive, trustworthy, and intelligent future-building efforts, please visit www.lenovo.com and stay updated with the latest news on our StoryHub platform.,

Key Responsibilities: Health, Safety & Environmental (HSE) Reports any work-related injury, illness, incident or hazard. Complies with HSE standards, policies, procedures & regulations. Engages in HSE training. Quality Follows applicable standard work, process documentation, and quality procedures. Performs quality checks on system planning parameters (min/max inventory level, re-order point, upper/lower tracking signals, segments, etc.) taking action to support Plan for Every Part (PFEP). Delivery Performs supply and demand analysis, highlighting areas of concern for the next 12 months. Assists others in gathering and compiling information through primary and secondary research. Runs planning parameter setting changes in the simulation environment to analyze the impact to KPIs, and provides executive and detailed report of results. Monitors signals indicating abnormal demand and/or stock levels feeding the supply schedule. Makes adjustments to the planning parameter settings if approved. Enters approved forecast adjustments at the detail level to align with the aggregate demand plan. Takes ownership and accountability for the disaggregate demand plan, supply plan, and inventory plan that supports end Customer needs. Demonstrates the target level of proficiency in core competencies. Remains flexible and performs other miscellaneous duties, as required, to meet business goals. Teamwork Communicates effectively within the assigned team and with all support teams. Completes training and personal development in line with business requirements and career goals. Participates in improvement (quality, safety, process, material flow, etc.) projects. External Qualifications and Competencies Competencies: Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Drives results - Consistently achieving results, even under tough circumstances. Global perspective - Taking a broad view when approaching issues, using a global lens. Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement. Materials Planning System Utilization - Uses the materials planning system to manage supply and demand plans taking long-term corrective action on exception messages and other alerts based on root cause analysis; occasionally refers to adhoc tools such as Excel, Access, TOAD, OMS, etc. in performing problem solving, while leveraging the materials planning system as the primary tool in day-to-day operations. Plan for Every Part (PFEP) - Uses PFEP in planning, designing, and management of systems and processes within a facility to ensure delivery of right part at the right time in the right quantity to the right place, which in turn guarantees smooth operations;appliesPFEP principles on the end to endsupply chain with particular attention to the relationships between master data management, materials planning parameters, engineered material flows, transport management, and warehouse management. Inventory Management and Optimization - Uses analytics and algorithms to determine the optimal level of inventory investment across the end-to-end supply chain within specific constraints (warehouse space, customer delivery, etc.); provides guidance and expertise on planning parameter refinement; develops inventory strategies to support Cummins strategy and not just a business unit strategy. Materials KPI Management - Operates in relation to recent or historical outputs as compared to expectations of the organization to determine next steps to drive improvement; assesses gaps to the supply chain performance against the expectation of achieving target deliverables; interprets KPIs to understand end-customer impact;strategically balances trade-offs to influence one KPI while minimizing the impact to others. Network Master Supply Planning - Uses statistical analysis and collaborates with other disciplines to provide a long term view of customers demand, and ensures the supply plan is aligned with the demand plan; balances supply and demand in a manner that achieves the financial and service objectives, while stabilizing the supply chain and optimizing the supply chain tensions. Values differences - Recognizing the value that different perspectives and cultures bring to an organization. Education, Licenses, Certifications: High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. This position may require licensing for compliance with export controls or sanctions regulations. Experience: Requires significant relevant work experience or specialized skills obtained through education, training, or on-the-job experience in an equivalent field such as materials planning, production scheduling, manufacturing, or inventory control. 5-7 years of relevant work experience preferred. Additional Responsibilities Unique to this Position Skills Required:- This role is to offer support in the US time zone and hence incumbent needs to operate in Night Shift (5PM to 2AM IST). At CGSA we offer Night Shift allowance & Pickup and Drop facilities (within PMC & PCMC jurisdiction)to all employees working in this shift. Therole specificrequirements are as below Coordination with internal or external supplier base and stakeholders across various functions Processing and monitoring orders against suppliers Work towards meeting the supply plan Monitor and make adjustments to the planned and release procurement signals and expedite as necessary Metrics analysis & Reporting. Experience in Xelus, GOMS and aftermarket material planning. Role: SCM & Logistics - Other Industry Type: Industrial Equipment / Machinery Department: Procurement & Supply Chain Employment Type: Full Time, Permanent Role Category: SCM & Logistics Education UG: Any Graduate PG: Any Postgraduate

Your Mission As Team Manager , you will lead and guide several analysts in India to ensure the end-to-end delivery of data and reports from briefing with onshore teams (France/UK) based on client demands, to running the data using our online tools, and formatting the results into PowerPoint slides. You will define priorities, and ensure that your team delivers with precision, speed, and the right setup to meet both client and internal expectations. Key Responsibilities Supervise and coordinate a sub-team of analysts working on data and report delivery for clients in France or the UK. Act as the main point of contact for your team, ensuring alignment with priorities set by the Senior Manager. Translate client briefs (shared by onshore teams) into clear, actionable tasks for your team. Ensure data is run accurately using our internal tools, and that outputs are properly formatted in PowerPoint slides. Monitor daily operations, track progress, and proactively resolve issues or blockers. Guarantee quality, timeliness, and consistency in all deliverables. Support the onboarding and development of new team members, fostering a collaborative and high-performing environment. Provide regular updates to the Senior Manager and contribute to continuous improvement initiatives. Requirements What You Bring Bilingual proficiency in French and English (written and spoken). 4+ years of experience in data delivery, market research, or French Business operations process, including 2+ years in a coordination or team lead role. Strong organizational and communication skills, with the ability to manage priorities and deadlines. Experience working with international teams and adapting to multicultural environments. A hands-on mindset with attention to detail and a commitment to quality. Proficiency in Excel, PowerPoint, SQL and data tools; experience with automated reporting platforms is a plus. A collaborative spirit and the ability to motivate and support team members.

As a Senior Marketing Strategist at Shakthiman Extrusions Pvt. Ltd., a renowned manufacturer of uPVC and CPVC pipes and fittings with a rich history of over 50 years, you will play a pivotal role in leading the development and implementation of comprehensive marketing strategies to drive brand growth, customer acquisition, and overall business performance. Your main focus will be on leveraging market insights, customer behavior analysis, and digital marketing channels to create impactful campaigns that resonate with our target audience. Key Responsibilities Develop and execute integrated marketing strategies encompassing digital, content, brand, and product marketing initiatives. Utilize market trends, customer insights, and competitive analysis to identify new opportunities and tailor campaign strategies accordingly. Work collaboratively with cross-functional teams including product, sales, and creative departments to ensure messaging alignment and goal congruence. Take charge of campaign planning and execution, continuously optimizing for performance and return on investment. Maintain brand positioning consistency across all touchpoints and communication channels. Regularly monitor key performance indicators (KPIs) and generate insightful reports on campaign performance, along with actionable recommendations. Provide guidance and mentorship to junior marketing team members and liaise with external agencies as necessary. Stay abreast of the latest marketing technologies, tools, and best practices to drive continuous innovation and efficiency. Requirements Bachelor's degree in Marketing, Communications, Business, or a related field (MBA preferred). Minimum of 6 years of hands-on experience in marketing strategy development, with a strong emphasis on digital and integrated campaigns. Demonstrated track record of successfully creating and implementing data-driven marketing plans. Proficiency in project management, analytics, and communication, with a keen eye for detail. Familiarity with marketing automation tools (e.g., HubSpot, Marketo), CRM platforms, and analytics solutions (e.g., Google Analytics, Tableau). Prior exposure to fast-paced or high-growth environments would be advantageous. Join us at Shakthiman Extrusions Pvt. Ltd. as we continue to set new industry standards and redefine excellence in plumbing solutions through innovative marketing strategies and customer-centric approaches.,

Join our Team About this opportunity: The Radio Performance expert will be responsible for KPI Monitoring, Troubleshooting, implementing, and optimizing wireless communication networks, specifically using Ericsson equipment. The role will involve analyzing and mitigating interference and conducting Spectrum Graph analysis to ensure optimal performance of the network, leveraging Ericssons software features. What you will do: Performance Monitoring: Monitor network performance metrics and take proactive measures to address any degradation in performance. Troubleshooting: Troubleshoot RF-related issues using Ericsson tools and work with cross-functional teams to resolve them in a timely manner. Documentation: Maintain accurate documentation of technical Instructions, configurations, and optimization activities To investigate faults/cause related to system/network problems. To prioritize faults to meet SLA/WLA. RF knowledge for 2G/3G/LTE/NR Excellent communication skills with good experience on customer/MSIP handling. 24*7 Operations working in shift. The skills you bring: Key Qualifications: Bachelor s degree in electrical engineering, Telecommunications, or related field. Experience of 4+ yrs in RF engineering, with a focus on wireless communication systems using Ericsson equipment. Proficiency in Ericssons software tools for RF planning, optimization, and performance monitoring. Why join Ericsson At Ericsson, you ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what s possible. To build solutions never seen before to some of the world s toughest problems. You ll be challenged, but you won t be alone. You ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, thats why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: India (IN) || Bangalore Req ID: 771961

Job Description As part of its Content Operations team, Believe is currently looking for a Content Ingestion Administrator. Working within our international Content team, the candidate will perform the following tasks: Ingesting/Uploading and submitting digital music metadata content of labels/artists, in accordance with the rules outlined by international digital music stores (training will be given) Check and verify all metadata submitted by labels and artists. Ensuring that the content is processed as soon as it is submitted by the labels/artists by coordinating with the respective content team Ensure the quality check of the release which includes metadata and thumbnail guidelines to be adhered while submitting/uploading the releases. Ensure proper coordination with the central team of Believe for the release ingestion and validation process. Oversee processes such as Tunecore Upsell, catalog transfers, ingestions (XML, XLS formats, FTP), and exports. Identify, prioritize, and escalate product bugs using tools like Jira. Lead new projects as part of upcoming business opportunities. Identify improvement opportunities within existing workflows. Actively participate in product development initiatives: testing, reviews, user feedback. Qualifications Bachelor s degree Keen interest in music industry, new technologies, digital music platforms etc. At least 2 years of experience in an operational and digital environment, combining

Join our Team About this opportunity: The Radio Performance expert will be responsible for KPI Monitoring, Troubleshooting, implementing, and optimizing wireless communication networks, specifically using Ericsson equipment. The role will involve analyzing and mitigating interference and conducting Spectrum Graph analysis to ensure optimal performance of the network, leveraging Ericssons software features. What you will do: Performance Monitoring: Monitor network performance metrics and take proactive measures to address any degradation in performance. Troubleshooting: Troubleshoot RF-related issues using Ericsson tools and work with cross-functional teams to resolve them in a timely manner. Documentation: Maintain accurate documentation of technical Instructions, configurations, and optimization activities To investigate faults/cause related to system/network problems. To prioritize faults to meet SLA/WLA. RF knowledge for 2G/3G/LTE/NR Excellent communication skills with good experience on customer/MSIP handling. 24*7 Operations working in shift. The skills you bring: Key Qualifications: Bachelor s degree in electrical engineering, Telecommunications, or related field. Experience of 4+ yrs in RF engineering, with a focus on wireless communication systems using Ericsson equipment. Proficiency in Ericssons software tools for RF planning, optimization, and performance monitoring. Why join Ericsson At Ericsson, you ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what s possible. To build solutions never seen before to some of the world s toughest problems. You ll be challenged, but you won t be alone. You ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, thats why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: India (IN) || Bangalore Req ID: 771961

Develop & execute seller acquisition & growth strategies, onboard & train sellers, drive engagement, monitor KPIs, build relationships, analyze data, collaborate with teams & implement programs to boost performance & retention.

Qualification: Any Graduate Experience: 3 to 4 Years in a Voice Call Quality Auditing process in BPO is must Job Role: The Senior Call Quality Auditor cum Trainer will primarily focus on auditing customer interactions to ensure SLA compliance, with a secondary focus on training new joiners and batches. This role dedicates 80% to auditing call interactions and 20% to training new joiners and batches to meet client standards. The job requires the candidate to perform call quality audits for the calls handled by the customer service agents, and further perform RCA (Root Cause Analysis), 7QC Tools, ACPT Analysis, and provide the feedback to the agents for the parameters, as per the requirement from the client, in addition to training new joinees. Job Responsbilities: 01) Fixed Day Shift: The process has fixed day shift timings. 02) Call Monitoring/Auditing: Conduct thorough call monitoring/auditing for the calls handled by the customer care agents and share the detailed feedback of monitored calls. 03) Parameter Evaluation: Assess calls for accuracy, professionalism, and resolution effectiveness, delivering actionable insights for improvement. 04) Monitor KPIs such as CSAT, First Call Resolution (FCR), and Average Handling Time (AHT). 05) KPI Monitoring: Track critical performance metrics such as Customer Satisfaction (CSAT), First Call Resolution (FCR), and Average Handling Time (AHT). 06) Deliver training programs to new joiners and existing batches to improve communication and process knowledge. 07) Scoring and Documentation: Accurately Fill out call auditing forms by scoring all relevant parameters. 08) 7QC Tools Proficiency: Utilize 7QC tools like Pareto charts and histograms effectively for quality analysis. 09) Root Cause Analysis (RCA) & ACPT Analysis: Perform in-depth Root Cause Analysis and ACPT (Agent, Customer, Process, and Technology) Analysis to identify to identify the cause of customer dissatisfaction on the call. 10) Fatal and Non-Fatal Errors: Have good knowledge of fatal and non-fatal errors/parameters for the monitored calls. 11) Call Calibration Sessions: Actively participate in joint call calibration sessions to ensure consistency in quality assessments. 12) Understand and gauge the communication level and professionalism level of the agent on the call while auditing. 13) Coordinate and facilitate call calibration sessions for agent whenever required. 14) Mentor junior auditors to enhance team performance and quality standards. Required Key Skills / Desired Experience: 01) Educational Qualification: Graduate in any discipline from a recognized university. 02) Work Experience: 3 to 4 Years in a Voice Call Quality Auditing process in BPO is must. 03) Proficiency in call auditing tools (e.g., NICE, Verint) and MS Office (Excel, PowerPoint). 04) Notice Period: Candidates who can join immediately or in 7 to 10 or 15 days would be considered favorably. 05) Communication and Languages: Candidate must have good communication in both English & Hindi along with one of the regional languages like Kannada, Tamil, Malayalam, Telugu, Marathi, Bengali, Gujarati, etc. 06) Able to multitask, prioritize, and manage time efficiently. 07) Ability to flourish with minimal guidance, and be proactive. 08) Strong analytical, communication, and mentoring skills.

We are looking for a skilled Telecom Design and Planning Engineer with expertise in (3G, 4G, and 5G). The successful candidate will be responsible for the end-to-end planning and design of mobile radio access networks (RAN), ensuring optimized coverage, capacity, and performance. This role involves technical analysis, site design, frequency planning, and coordination with cross-functional teams for rollout and integration. You have: Minimum 8 years of experience in mobile network planning and design (RAN). In-depth knowledge of radio technologies including GSM, UMTS, LTE, and NR (5G). Experience with RF planning tools such as Atoll, MapInfo, TEMS, Actix, Qgis. Nokia experience is must and familiarity with multi-vendor radio equipment (e.g., Ericsson, Huawei). Understanding of propagation models, interference analysis, and cell planning technique It would be nice if you also had: Knowledgeable in RF prediction plotting and technical presentation preparation Good communication and team collaboration skills. Ready and available to Work in different time zone (APAC, MEA, NAM Shifts etc...) Design radio network solutions (3G/4G/5G) based on coverage and capacity requirements. Prepare and optimize RF planning activities using tools like Atoll, Asset, or Planet. Conduct nominal planning, link budget analysis, and frequency/channel planning. Create site designs including antenna placement, tilts, azimuths, and equipment specifications. Work closely with NI, DB & Site Survey team to align network designs with end-to-end architecture. Prepare documentation such as RFDS (Radio Frequency Design Sheets), coverage plots, and site layout plans. Ensure designs meet regulatory compliance and international telecom standards (3GPP, ITU, etc.). Support rollout teams during implementation and provide input for network optimization post-deployment. Stay up-to-date with evolving wireless technologies and contribute to future-ready designs.

The job requires 2-4 years of experience working in a Full-time role with a work timing of 2 PM to 12 AM from Monday to Friday. The interview process will be Face-to-Face only. Fluency in English communication is essential, along with experience in the International Market. The salary offered for this position is 30k CTC. Key Responsibilities: - Collaborate with clients to gather and define requirements. - Analyze business processes and workflows to identify inefficiencies and recommend improvements. - Develop data models, reports, and dashboards to support project decision-making. - Conduct market research and competitor analysis to support strategic initiatives. - Communicate findings and recommendations clearly to technical teams. - Support project management efforts by tracking timelines, deliverables, and milestones. - Assist in the implementation of new systems and processes. - Monitor key performance indicators (KPIs) and suggest process improvements based on data trends. Experience: - Total work: 1 year (Required) - International voice process: 1 year (Required) Location: - Noida, Uttar Pradesh (Required) Work Location: In person This position involves working collaboratively with clients, analyzing business processes, developing data models, and supporting project management efforts. If you have the required experience and skills, we encourage you to apply for this Full-time role.,

As a Logistics Manager at Goodyear in New Delhi, your primary responsibility will be to develop comprehensive logistics strategies that cover warehouse management, transportation, and import/export. These strategies should align with the company's overall supply chain objectives and support profitable growth. You will be tasked with designing and optimizing the supply network to enhance efficiency, reduce costs, and improve responsiveness to market demands. It will be essential to continuously review and refine logistics operations to ensure alignment with industry trends and best practices, utilizing data analytics to identify opportunities for network improvement and cost savings. Your role will also involve ensuring that logistics operations are safe, efficient, and compliant with all regulatory and business requirements. Implementing sustainable practices within warehouse operations and transportation areas to reduce environmental impact will be a core focus, integrating safety as a key component of sustainability efforts. Driving operational excellence through lean principles and continuous improvement methodologies will be crucial, along with identifying and implementing cost-saving initiatives while maintaining high service levels to meet customer expectations and enhance brand reputation. You will be responsible for managing and optimizing warehouse and transportation costs to ensure cost efficiency without compromising service levels or quality. This will involve analyzing and reporting warehouse costs, managing logistics budgets, negotiating with carriers, handling export documentation, and managing risks in the shipping process. Additionally, building digital and system capabilities and introducing advanced technology to warehouse operations will be key components of your role. Furthermore, you will be required to develop a 3PL (third-party logistics) sourcing strategy that aligns with the company's objectives and drive readiness for execution. Negotiating and managing 3PL contracts, optimizing processes, and managing KPIs to ensure service levels and cost efficiencies are maintained and improved will also fall under your purview. As a leader, you will be expected to lead and develop a high-performing logistics team, focusing on productivity, skill development, and continuous improvement. Creating a culture of innovation and empowerment within the team, encouraging contributions to process improvements, and fostering diversity and inclusion will be critical. Your experience of at least 10 years in warehouse management and transportation, along with a strong background in strategic planning and execution within the logistics area, will be valuable in this role. In summary, the Logistics Manager position at Goodyear in New Delhi offers a challenging opportunity to lead and optimize logistics operations, drive efficiency and cost savings, and foster a culture of innovation and excellence within the team. If you have a proven track record in warehouse management, transportation, and supply chain management, along with strong leadership and communication skills, this role could be an excellent fit for you.,

As a member of our team, you will play a crucial role in supporting the development and implementation of brand marketing strategies and campaigns. Your main responsibilities will include collaborating with the team to create engaging content for various platforms such as social media, websites, and other digital channels. Additionally, you will assist in the creation of marketing collateral, presentations, and promotional materials. Market research will be a key part of your role, where you will be required to identify industry trends, consumer preferences, and competitive activity. Engaging with consumers through calls and interviews will be essential to gather valuable insights about their needs, preferences, and pain points. You will then analyze this feedback to identify actionable insights that will inform our brand positioning and product development. Supporting the sales teams by gathering and analyzing data related to sales performance and customer engagement will be another aspect of your role. You will be responsible for monitoring and reporting on key performance indicators (KPIs) to assess the effectiveness of our marketing campaigns. It will also be your responsibility to track and analyze the ongoing campaigns" effectiveness and provide recommendations for optimization. Participating in brainstorming sessions to generate new ideas for branding and marketing initiatives will be an exciting opportunity for you to contribute creatively to our projects. Additionally, you will assist with administrative tasks and reporting as required to ensure the smooth running of our marketing operations.,