Handle customer queries across email, live chat, phone calls, and social platforms. Resolve issues related to orders, payments, returns, exchanges, deliveries, and product inquiries. Maintain detailed records of customer interactions using our support system. Collaborate with logistics, tech, and warehouse teams to ensure smooth order processing and issue resolution. Monitor customer feedback, report trends, and suggest process improvements. Escalate complex issues to the relevant internal teams and follow through to resolution. Meet or exceed KPIs like response time, resolution time, customer satisfaction score (CSAT), and first contact resolution (FCR). Support peak season operations and promotions, ensuring timely and clear communication with customers. Qualifications & Skills: 1+ years of experience in customer service, preferably in e-commerce. Bachelor’s degree in any discipline Strong written and verbal communication skills. Proficient with customer service tools like Zendesk or similar. Empathetic, patient, and detail-oriented. Ability to multitask and stay organized in a fast-paced environment. Job Type: Full-time Pay: Up to ₹25,000.00 per month Schedule: Day shift Work Location: In person

Drive Sales and Achieve Targets: Proactively engage with customers to understand their needs, present suitable products, and effectively close sales to meet and exceed individual and team targets. Exceptional Customer Service: Provide outstanding service by greeting customers warmly, offering product knowledge and recommendations, handling inquiries efficiently, and ensuring a positive shopping experience. Efficient Inventory Management: Assist in maintaining optimal stock levels by monitoring inventory, participating in stock counts, and promptly communicating low stock situations to prevent shortages. Minimize Loss and Waste: Diligently monitor product shelf life, rotate stock effectively, and implement loss prevention measures to ensure zero shortages and avoid product expiry. Identify Bulk and Corporate Order Opportunities: Proactively identify potential leads for bulk purchases and corporate orders, escalating these opportunities to the appropriate team or manager. Execute Visual Merchandising Standards: Implement and maintain appealing visual displays according to brand guidelines to attract customers and enhance the overall store aesthetics. Accurate Cash Handling and Transactions: Process customer transactions accurately and efficiently, handle cash and other payment methods responsibly, and reconcile daily sales with precision. Support Store Operations: Assist in various operational tasks, including receiving and stocking merchandise, maintaining store cleanliness and organization, and adhering to store policies and procedures. Product Knowledge Expertise: Develop and maintain comprehensive knowledge of product features, benefits, and pricing to effectively address customer inquiries and provide informed recommendations. Contribute to a Positive Team Environment: Collaborate effectively with team members, communicate openly, and contribute to a positive and supportive work environment to achieve shared goals. Inventory Ordre Placement: Track SKU level inventory on a daily basis and place the order for replenishements 15 days in advance to avoid Out of stocks situation Coordination with Mall: Develop a good connect with mall management and seek inputs for marketing promotions to drive business & visibility. Job Type: Full-time Pay: Up to ₹40,000.00 per month Work Location: In person

Role : Sr. Backend Developer ● Node.js development experience Substantial JavaScript experience. ● Thorough understanding of relational databases such as MySQL ● Experience in mongo dB. ● Understanding the nature of asynchronous programming and its quirks and workarounds [async/await, Promises, Threads]. ● Preferably have knowledge of TypeScript, ECMAScript 6 (ES6). ● Agile/Scrum development cycle understanding ● Excellent coding skill in Node.js, JavaScript ● Proficiency in Linux environment. ● Knowledge working closely with git ● Excellent communication skills and being able to work independently or in a full team ● Experience with the Express.js framework ● Architect and scale microservices for our e-commerce platform (1000+ RPS) ● Optimize checkout, payment, and inventory systems for peak loads ● Lead API design (REST/GraphQL) and database architecture (SQL/NoSQL) ● Conduct code reviews and enforce best practices Qualifications & Skills: ● 3-5 years of experience. ● Bachelor’s degree in any discipline ● Empathetic, patient, and detail-oriented. ● Ability to multitask and stay organized in a fast-paced environment. Location : Gurgaon Job Type: Full-time Pay: Up to ₹900,000.00 per year Location Type: In-person Schedule: Day shift Monday to Friday Work Location: In person

Roles & Responsibilities: Oversee daily operations of the warehouse including receiving, storage, inventory management, picking, packing, and shipping. Ensure accurate and timely order fulfillment for eCommerce customers. Manage and optimize warehouse layout and workflows to improve efficiency and reduce operational costs. Supervise, train, and evaluate warehouse staff, ensuring adherence to safety standards and company policies. Maintain real-time inventory accuracy using warehouse management systems and conduct regular cycle counts. Coordinate with procurement, customer service, and logistics teams to ensure smooth supply chain operations. Develop and implement SOPs to improve warehouse productivity and service levels. Monitor and report on warehouse KPIs, including order accuracy, turnaround time, and inventory discrepancies. Ensure compliance with health and safety regulations and maintain a clean and organized warehouse environment. Qualifications & Skills: 3+ years of warehouse or logistics management experience, preferably in an eCommerce environment. Bachelor’s degree in any discipline Strong leadership and team management skills. Familiarity with shipping carriers, last-mile delivery, and return logistics. Proficiency with WMS (Warehouse Management Systems) and eCommerce platforms Ability to work in a fast-paced, dynamic environment with a focus on customer satisfaction. Job Type: Full-time Pay: Up to ₹50,000.00 per month Work Location: In person

Locations : Mumbai : Freshpik, Spectra, 1st, Central Ave, Hiranandani Gardens, Powai, Mumbai, Maharashtra 400076 Bangalore : Forum South Begaluru : Konanakunte Cross Metro Station, Anjanadri Layout, Konanakunte, Bengaluru, Karnataka 560062 Orion Mall : Dr Rajkumar Rd, Rajajinagar, Bengaluru, Karnataka 560055 Gurgaon : to be confirmed! About Role: Brand Representative - Retail Roles & Responsibilities: Drive Sales and Achieve Targets: Proactively engage with customers to understand their needs, present suitable products, and effectively close sales to meet and exceed individual and team targets. Exceptional Customer Service: Provide outstanding service by greeting customers warmly, offering product knowledge and recommendations, handling inquiries efficiently, and ensuring a positive shopping experience. Efficient Inventory Management: Assist in maintaining optimal stock levels by monitoring inventory, participating in stock counts, and promptly communicating low stock situations to prevent shortages. Minimize Loss and Waste: Diligently monitor product shelf life, rotate stock effectively, and implement loss prevention measures to ensure zero shortages and avoid product expiry. Identify Bulk and Corporate Order Opportunities: Proactively identify potential leads for bulk purchases and corporate orders, escalating these opportunities to the appropriate team or manager. Execute Visual Merchandising Standards: Implement and maintain appealing visual displays according to brand guidelines to attract customers and enhance the overall store aesthetics. Accurate Cash Handling and Transactions: Process customer transactions accurately and efficiently, handle cash and other payment methods responsibly, and reconcile daily sales with precision. Support Store Operations: Assist in various operational tasks, including receiving and stocking merchandise, maintaining store cleanliness and organization, and adhering to store policies and procedures. Product Knowledge Expertise: Develop and maintain comprehensive knowledge of product features, benefits, and pricing to effectively address customer inquiries and provide informed recommendations. Contribute to a Positive Team Environment: Collaborate effectively with team members, communicate openly, and contribute to a positive and supportive work environment to achieve shared goals. Inventory Order Placement: Track SKU level inventory on a daily basis and place the order for replenishments 15 days in advance to avoid Out of stocks situation Coordination with Mall: Develop a good connection with mall management and seek inputs for marketing promotions to drive business & visibility.

Brand / Client Name : Fabelle Chocolates by ITC Limited Female Candidates Only. Roles & Responsibilities: Drive Sales and Achieve Targets: Proactively engage with customers to understand their needs, present suitable products, and effectively close sales to meet and exceed individual and team targets. Exceptional Customer Service: Provide outstanding service by greeting customers warmly, offering product knowledge and recommendations, handling inquiries efficiently, and ensuring a positive shopping experience. Efficient Inventory Management: Assist in maintaining optimal stock levels by monitoring inventory, participating in stock counts, and promptly communicating low stock situations to prevent shortages. Minimize Loss and Waste: Diligently monitor product shelf life, rotate stock effectively, and implement loss prevention measures to ensure zero shortages and avoid product expiry. Identify Bulk and Corporate Order Opportunities: Proactively identify potential leads for bulk purchases and corporate orders, escalating these opportunities to the appropriate team or manager. Execute Visual Merchandising Standards: Implement and maintain appealing visual displays according to brand guidelines to attract customers and enhance the overall store aesthetics. Accurate Cash Handling and Transactions: Process customer transactions accurately and efficiently, handle cash and other payment methods responsibly, and reconcile daily sales with precision. Support Store Operations: Assist in various operational tasks, including receiving and stocking merchandise, maintaining store cleanliness and organization, and adhering to store policies and procedures. Product Knowledge Expertise: Develop and maintain comprehensive knowledge of product features, benefits, and pricing to effectively address customer inquiries and provide informed recommendations. Contribute to a Positive Team Environment: Collaborate effectively with team members, communicate openly, and contribute to a positive and supportive work environment to achieve shared goals. Inventory Ordre Placement: Track SKU level inventory on a daily basis and place the order for replenishements 15 days in advance to avoid Out of stocks situation Coordination with Mall: Develop a good connect with mall management and seek inputs for marketing promotions to drive business & visibility. Job Type: Full-time Pay: Up to ₹35,000.00 per month Work Location: In person

Roles & Responsibilities: Drive Sales and Achieve Targets: Proactively engage with customers to understand their needs, present suitable products, and effectively close sales to meet and exceed individual and team targets. Exceptional Customer Service: Provide outstanding service by greeting customers warmly, offering product knowledge and recommendations, handling inquiries efficiently, and ensuring a positive shopping experience. Efficient Inventory Management: Assist in maintaining optimal stock levels by monitoring inventory, participating in stock counts, and promptly communicating low stock situations to prevent shortages. Minimize Loss and Waste: Diligently monitor product shelf life, rotate stock effectively, and implement loss prevention measures to ensure zero shortages and avoid product expiry. Identify Bulk and Corporate Order Opportunities: Proactively identify potential leads for bulk purchases and corporate orders, escalating these opportunities to the appropriate team or manager. Execute Visual Merchandising Standards: Implement and maintain appealing visual displays according to brand guidelines to attract customers and enhance the overall store aesthetics. Accurate Cash Handling and Transactions: Process customer transactions accurately and efficiently, handle cash and other payment methods responsibly, and reconcile daily sales with precision. Support Store Operations: Assist in various operational tasks, including receiving and stocking merchandise, maintaining store cleanliness and organization, and adhering to store policies and procedures. Product Knowledge Expertise: Develop and maintain comprehensive knowledge of product features, benefits, and pricing to effectively address customer inquiries and provide informed recommendations. Contribute to a Positive Team Environment: Collaborate effectively with team members, communicate openly, and contribute to a positive and supportive work environment to achieve shared goals. Inventory Order Placement: Track SKU level inventory on a daily basis and place the order for replenishments 15 days in advance to avoid Out of stocks situation Coordination with Mall: Develop a good connection with mall management and seek inputs for marketing promotions to drive business & visibility. Job Type: Full-time Pay: Up to ₹600,000.00 per year Work Location: In person

Roles & Responsibilities: Drive Sales and Achieve Targets: Proactively engage with customers to understand their needs, present suitable products, and effectively close sales to meet and exceed individual and team targets. Exceptional Customer Service: Provide outstanding service by greeting customers warmly, offering product knowledge and recommendations, handling inquiries efficiently, and ensuring a positive shopping experience. Efficient Inventory Management: Assist in maintaining optimal stock levels by monitoring inventory, participating in stock counts, and promptly communicating low stock situations to prevent shortages. Minimize Loss and Waste: Diligently monitor product shelf life, rotate stock effectively, and implement loss prevention measures to ensure zero shortages and avoid product expiry. Identify Bulk and Corporate Order Opportunities: Proactively identify potential leads for bulk purchases and corporate orders, escalating these opportunities to the appropriate team or manager. Execute Visual Merchandising Standards: Implement and maintain appealing visual displays according to brand guidelines to attract customers and enhance the overall store aesthetics. Accurate Cash Handling and Transactions: Process customer transactions accurately and efficiently, handle cash and other payment methods responsibly, and reconcile daily sales with precision. Support Store Operations: Assist in various operational tasks, including receiving and stocking merchandise, maintaining store cleanliness and organization, and adhering to store policies and procedures. Product Knowledge Expertise: Develop and maintain comprehensive knowledge of product features, benefits, and pricing to effectively address customer inquiries and provide informed recommendations. Contribute to a Positive Team Environment: Collaborate effectively with team members, communicate openly, and contribute to a positive and supportive work environment to achieve shared goals. Inventory Order Placement: Track SKU level inventory on a daily basis and place the order for replenishments 15 days in advance to avoid Out of stocks situation Coordination with Mall: Develop a good connection with mall management and seek inputs for marketing promotions to drive business & visibility. Job Type: Full-time Pay: Up to ₹600,000.00 per year Work Location: In person

Job Summary: We are hiring a mid-level Accountant with 3–5 years of hands-on experience in GST, TDS, Accounts Payable (AP), and Accounts Receivable (AR) . The candidate should possess strong accounting fundamentals and solid IT proficiency for managing financial systems and reports efficiently. Key Responsibilities: Manage end-to-end Accounts Payable and Receivable processes Prepare and file monthly GST returns and TDS compliance Reconcile vendor/customer accounts and bank statements Track invoice aging and follow up on outstanding payments Ensure accuracy in accounting data and documentation Support audit preparations and respond to auditor queries Utilize accounting software and Excel for report generation and financial tracking Requirements: B.Com/M.Com or relevant degree in Accounting 3–5 years of experience in AP/AR, GST, TDS, and general accounting Proficiency in accounting tools like Tally, Zoho Books, or equivalent ERP systems Strong MS Excel skills (pivot tables, VLOOKUP, etc.) Excellent attention to detail and analytical abilities Ability to work independently and meet deadlines Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Flexible schedule Provident Fund Work Location: In person

Job Summary: We are hiring a mid-level Accountant with 3–5 years of hands-on experience in GST, TDS, Accounts Payable (AP), and Accounts Receivable (AR) . The candidate should possess strong accounting fundamentals and solid IT proficiency for managing financial systems and reports efficiently. Key Responsibilities: Manage end-to-end Accounts Payable and Receivable processes Prepare and file monthly GST returns and TDS compliance Reconcile vendor/customer accounts and bank statements Track invoice aging and follow up on outstanding payments Ensure accuracy in accounting data and documentation Support audit preparations and respond to auditor queries Utilize accounting software and Excel for report generation and financial tracking Requirements: B.Com/M.Com or relevant degree in Accounting 3–5 years of experience in AP/AR, GST, TDS, and general accounting Proficiency in accounting tools like Tally, Zoho Books, or equivalent ERP systems Strong MS Excel skills (pivot tables, VLOOKUP, etc.) Excellent attention to detail and analytical abilities Ability to work independently and meet deadlines Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Flexible schedule Provident Fund Work Location: In person

As a Sales Associate, your primary responsibility will be to drive sales and achieve targets by proactively engaging with customers, understanding their needs, presenting suitable products, and effectively closing sales to meet and exceed individual and team targets. You will be expected to provide exceptional customer service by greeting customers warmly, offering product knowledge and recommendations, handling inquiries efficiently, and ensuring a positive shopping experience. Efficient inventory management will also be a key aspect of your role, as you will assist in maintaining optimal stock levels by monitoring inventory, participating in stock counts, and promptly communicating low stock situations to prevent shortages. It will be crucial to minimize loss and waste by diligently monitoring product shelf life, rotating stock effectively, and implementing loss prevention measures to ensure zero shortages and avoid product expiry. You will be tasked with identifying bulk and corporate order opportunities by proactively identifying potential leads for bulk purchases and corporate orders, escalating these opportunities to the appropriate team or manager. Additionally, you will be responsible for executing visual merchandising standards according to brand guidelines to attract customers and enhance the overall store aesthetics. Supporting store operations will also be part of your duties, which will include assisting in various operational tasks such as receiving and stocking merchandise, maintaining store cleanliness and organization, and adhering to store policies and procedures. Developing and maintaining comprehensive knowledge of product features, benefits, and pricing will be essential to effectively address customer inquiries and provide informed recommendations. Collaborating effectively with team members, communicating openly, and contributing to a positive and supportive work environment to achieve shared goals will be expected of you. You will also be responsible for tracking SKU level inventory on a daily basis and placing orders for replenishments 15 days in advance to avoid out-of-stock situations. Developing a good connection with mall management and seeking inputs for marketing promotions to drive business and visibility will also be part of your role. This is a full-time position that requires in-person work at the specified location.,