1- Good technical knowledge. 2- Good communication skills. 3- Resolve quality-related issues promptly. 4- Read specifications to understand the requirements of products and services. 5- Activity/Instruments/Communication/SOP/Solutions. 6- Proficiency in MS Office/SAP/Presentation Skilled. 7- Knowledge of customer support is preferable. 8- Customer complaint handling knowledge with all investigation analysis, report And CAPA preparation 10 - Ability to work independently to carry out all assignments of QA/QC Activity. 11 -Instruments handling knowledge with calibration. 12-Perform regular quality assessments on all incoming materials from vendors and outgoing products for shipping. 13-Reject all products and materials that fail to meet quality expectations. 14-Read specifications to understand the requirements of products and services. 15-Measure product dimensions, examine functionality and compare the final product to the specifications. 16-Recommend improvements to the production process to ensure quality control. 17-Document inspection outcomes by completing detailed reports and performance records. 18-Supervise the production process. 19-Resolve quality-related issues promptly.

1. Operations - Monitoring account health across marketplaces - Process, track, and update purchase orders (PO) from initiation through to delivery. - Managing inventory levels across all fulfilment centres - Create and manage FBA shipments - Planning & Implementing best practices to for smooth daily operations, order & returns management and improve performance 2. Reporting - Maintaining daily, weekly and monthly reports to review and improve account performance - Performing monthly payments reconciliation and supporting the month end process 3. Onboarding and integrations - Work with third parties for site onboarding, integrations and mapping What Were Looking For 2–5 years of experience in e-commerce operations with 1P and 3P models Strong knowledge of Amazon Seller Central and Vendor Central Analytical mindset with proficiency in Excel/Google Sheets; experience with dashboards/BI tools is a plus. Excellent coordination and communication skills; ability to work cross-functionally. A problem-solver with high ownership and a "customer-first" mindset.

About Us The Sleep Company is a leader in providing seamless and innovative e-commerce experiences. We are looking for a skilled SDE2 - Shopify professional who can develop, customize, and maintain Shopify stores to ensure high performance, seamless user experience, and business growth. Position Overview As an SDE2 - Shopify Developer , you will be responsible for developing Shopify themes, customizing existing templates, integrating third-party apps, and optimizing store functionality. You should have a deep understanding of Shopifys platform, APIs, and Liquid templating language. The ideal candidate should be proactive in improving UX/UI design, debugging performance issues, and ensuring smooth operation across all e-commerce functionalities. Key Responsibilities Shopify Development & Customization Develop, customize, and maintain Shopify themes and templates to align with business requirements. Convert mockups and specifications into fully functional Shopify stores . Implement custom Shopify apps or integrate third-party applications to enhance store performance. Modify and optimize existing websites for improved UX/UI design, speed, and performance . Work with Liquid templating and Shopify’s theming system to create engaging online experiences. Technical Development & Integration Ensure smooth integration with Shopify Apps, marketing tools, and APIs . Work with Shopify Plus, Storefront API, AJAX API, and custom scripts to enhance website capabilities. Debug, optimize, and test Shopify stores for enhanced performance and security . Develop custom solutions for checkout, cart, and other store functionalities. Ensure cross-browser compatibility and responsive design across all devices. Collaboration & Maintenance Work closely with UI/UX design teams to create seamless user journeys. Support the marketing and operations team in implementing growth-driven store improvements. Provide technical support to resolve issues and prevent operational failures. Stay updated with Shopify’s latest features, updates, and best practices . Qualifications & Skills Technical Skills: 4-7 years of professional experience in Shopify development. Strong understanding of Shopify objects, Meta fields, and AJAX API . Proficiency in JavaScript (ES6), jQuery, HTML5, CSS3, and DOM manipulation . Experience with Liquid templating and Shopify’s theming system . Familiarity with Shopify Plus and Storefront API . Debugging skills and experience using browser console and developer tools . Strong understanding of Shopify checkout, cart, and payment gateway customization . Preferred Skills (Bonus Points): Experience working with headless Shopify architecture . Understanding of SEO optimization for eCommerce . Experience with React.js, Vue.js, or other modern JavaScript frameworks . Knowledge of CI/CD pipelines for Shopify deployments . Additional Requirements: Bachelor’s degree in Computer Science, Information Technology, or a related field. Ability to work with third-party APIs, services, and Shopify plugins . Strong communication and problem-solving skills. Ability to work independently and take ownership of Shopify projects.

Role & responsibilities : Greet and assist customers in a friendly and professional manner Answer customer queries and provide accurate product information Maintain proper inventory levels and restock shelves as needed Arrange merchandise displays to attract customers Recommend and upsell products to customers to maximize sales Ensure the store is clean, organized, and well-presented Promote sales and special offers to increase customer engagement Work towards achieving sales targets and KPIs Preferred candidate profile: Previous experience in retail sales or customer service (FRESHERS CAN ALSO APPLY!!) Excellent communication and interpersonal skills Knowledge of sales techniques and product promotion Ability to work in a fast-paced retail environment Strong customer focus and a passion for delivering excellent service Ability to meet sales targets and work well under pressure Ability to work in a team and collaborate effectively Flexibility in working hours, including weekends and holidays Perks and benefits : Medical Insurance PF Term insurance ESIC Monthly incentives Festive Incentives Sponsored Trip from the company for Best Performers!

Coordinate with suppliers, logistics, and the purchasing team to ensure timely stock replenishment. Process purchase orders, invoices, and returns. Support the Store Manager with daily, weekly, and monthly reports on sales performance, staffing, and inventory. Manage and update retail systems including POS, stock control, and CRM databases. Assist with store audits, compliance checklists, and health & safety documentation. Coordinate staff schedules, timesheets, and leave management in collaboration with HR. Handle customer complaints and queries escalated from the floor team.

The ideal candidate will lead initiatives to generate and engage with business partners to build new business for the company. This candidate will be focused and have strong communication skills. They should be able to think critically when making plans and have a demonstrated ability to execute a particular strategy. Responsibilities Identify, prospect, and approach new business opportunities within the architecture, interior design, and etc. Develop and execute a strategy to meet sales targets and generate long-term business relationships. Conduct outreach through various channels, including cold calling, networking events, and digital communication. Architect & Client Engagement: Build and nurture strong relationships with architects, designers, developers, and key stakeholders to promote The Sleep Company's products. Attend client meetings, provide product consultations, and offer tailored solutions that meet the needs of clients. Deliver presentations and product demonstrations to potential clients, highlighting product features and benefits. Business Development: Understand customer requirements and provide expert advice on sleep solutions for both residential and commercial spaces. Collaborate with internal teams (marketing, design, product development) to customize solutions and proposals. Develop a strong pipeline of opportunities and drive the entire sales process from prospecting to closing. Market Research & Strategy: Stay informed on industry trends, customer preferences, and competitor activities to continuously improve business strategies. Analyze market opportunities and propose new initiatives for expanding brand awareness and sales channels. Sales Reporting & Administration: Maintain accurate records of sales activities, client interactions, and follow-ups in the CRM system. Regularly report on sales targets, progress, and market feedback to senior management. Collaboration: Work closely with the marketing and product teams to ensure alignment in messaging, product offerings, and promotional efforts. Attend trade shows, conferences, and industry events to network and build brand presence. Qualifications Bachelor's degree or equivalent experience 3 - 4 years' prior industry related business development experience Strong communication and interpersonal skills Proven knowledge and execution of successful development strategies Focused and goal-oriented

Role *Customer Support and Customer Satisfaction skills * Analytical Skills and Communication abilities * Technical Support experience * Previous experience in a leadership role * Ability to multitask and prioritize tasks effectively * Knowledge of CRM systems and tools * Problem-solving and conflict resolution skills * Experience in the mattress industry is a plus Venue: #navimumbai The Sleep Company Opposite Digha Station (2 min walk) Krishna Business Park, Plot KX14, Thane-Belapur Road, Ramu Limaje Nagar, Dighe, Navi Mumbai, Maharashtra 400608 Share your cv on yaksha@thesleepcompany.in

Roles and Responsibilities Oversee team coordination, including scheduling, tracking shipments, and resolving issues related to delivery operations. Prepare MIS reports on a regular basis using Excel and generate TAT (Turnaround Time) reports for analysis. Ensure timely completion of tasks and meet deadlines by coordinating with internal teams and external stakeholders. Monitor KPIs such as shipment tracking, inventory management, and customer satisfaction ratings. Manage daily operations of delivery hubs across India, ensuring efficient logistics coordination and operational support.

Role Overview: We are looking for a passionate and creative UX/UI Design Intern to join our design team. This is a hands-on internship where you will assist in designing user-centric digital experiences, from research and wireframes to high-fidelity UI mockups. Key Responsibilities: Assist in creating wireframes, prototypes, and user flows for web and mobile applications. Collaborate with product managers, developers, and other designers to iterate on design solutions. Conduct user research, competitor analysis, and usability testing to inform design decisions. Help maintain and evolve our design system and UI components. Translate user needs and business goals into intuitive and visually appealing interfaces. Participate in team brainstorming sessions and design reviews.

About the Company: Founded in 2019, The Sleep Company is the brainchild of husband-wife duo, Priyanka Salot & Harshil Salot. The Sleep Company is the result of years of meticulous research by Dr. Tripathi (ex-polymer head from India DRDO) in the field of sleep and material science. Indias leading comfort innovation company and the creator of the revolutionary patented SmartGRID mattress, we aim to offer customers the best sleeping experience with SmartGRID technology. Our vision is to establish ourselves as the leading brand in comfort technology and revolutionize the way people sleep & sit. Through extensive research, we have developed Patented Technology that has been positively impacting for the past three years. We take comfort very seriously and hence our mission is to improve sleep quality of people and give them a peaceful sleep experience every night which they deserve. Roles and Responsibilities: Delivering excellent service to ensure high levels of customer satisfaction. Responding to customer complaints and concerns in a professional manner. To help the Customer enthusiastically in the process of locating the merchandise and suitably recommending as per his needs and profile. To describe the features of the product and its utility, energetically and thus help the Customer to make a buying decision and also suggest add-on products. Creating business strategies to attract new customers, expand store traffic, enhance profitability and meet targets Other responsibilities like maintaining day-to-day store operations, daily reports and budgets Specific skills and experience required: - Should be presentable, have excellent communication skills, confidence and convincing ability Verbal communication in local language is a must Experience as a store manager is a must Qualifications Required: - Minimum qualification - Graduation/Diploma required To know more, you may also reach out at Bhavani.korlapati@thesleepcompany.in

About the Company: Founded in 2019, The Sleep Company is the brainchild of husband-wife duo, Priyanka Salot & Harshil Salot. The Sleep Company is the result of years of meticulous research by Dr. Tripathi (ex-polymer head from India DRDO) in the field of sleep and material science. Indias leading comfort innovation company and the creator of the revolutionary patented SmartGRID mattress, we aim to offer customers the best sleeping experience with SmartGRID technology. Our vision is to establish ourselves as the leading brand in comfort technology and revolutionize the way people sleep & sit. Through extensive research, we have developed Patented Technology that has been positively impacting for the past three years. We take comfort very seriously and hence our mission is to improve sleep quality of people and give them a peaceful sleep experience every night which they deserve. Roles and Responsibilities: Delivering excellent service to ensure high levels of customer satisfaction. Responding to customer complaints and concerns in a professional manner. To help the Customer enthusiastically in the process of locating the merchandise and suitably recommending as per his needs and profile. To describe the features of the product and its utility, energetically and thus help the Customer to make a buying decision and also suggest add-on products. Creating business strategies to attract new customers, expand store traffic, enhance profitability and meet targets Other responsibilities like maintaining day-to-day store operations, daily reports and budgets Specific skills and experience required: - Should be presentable, have excellent communication skills, confidence and convincing ability Verbal communication in local language is a must Experience as a store manager is a must Qualifications Required: - Minimum qualification - Graduation/Diploma required To know more, you may also reach out at Bhavani.korlapati@thesleepcompany.in

About the Company: Founded in 2019, The Sleep Company is the brainchild of husband-wife duo, Priyanka Salot & Harshil Salot. The Sleep Company is the result of years of meticulous research by Dr. Tripathi (ex-polymer head from India DRDO) in the field of sleep and material science. Indias leading comfort innovation company and the creator of the revolutionary patented SmartGRID mattress, we aim to offer customers the best sleeping experience with SmartGRID technology. Our vision is to establish ourselves as the leading brand in comfort technology and revolutionize the way people sleep & sit. Through extensive research, we have developed Patented Technology that has been positively impacting for the past three years. We take comfort very seriously and hence our mission is to improve sleep quality of people and give them a peaceful sleep experience every night which they deserve. Roles and Responsibilities: Delivering excellent service to ensure high levels of customer satisfaction. Responding to customer complaints and concerns in a professional manner. To help the Customer enthusiastically in the process of locating the merchandise and suitably recommending as per his needs and profile. To describe the features of the product and its utility, energetically and thus help the Customer to make a buying decision and also suggest add-on products. Creating business strategies to attract new customers, expand store traffic, enhance profitability and meet targets Other responsibilities like maintaining day-to-day store operations, daily reports and budgets Specific skills and experience required: - Should be presentable, have excellent communication skills, confidence and convincing ability Verbal communication in local language is a must Experience as a store manager is a must Qualifications Required: - Minimum qualification - Graduation/Diploma required To know more, you may also reach out at Bhavani.korlapati@thesleepcompany.in

Role Overview The Operations Manager for Logistics & After Sales will own end-to-end management of the companys logistics and after-sales service operations. This role is critical to ensuring timely delivery, efficient returns management, warranty servicing, and superior customer service to enhance brand loyalty and operational efficiency. Key Responsibilities Logistics Management: Plan, oversee, and optimize inbound and outbound logistics operations, including warehousing, transportation, and last-mile delivery. Collaborate with logistics partners and 3PL vendors to ensure timely and cost-effective distribution. Implement best practices in inventory management, order fulfillment, and shipping processes. Monitor and analyze logistics KPIs such as delivery timelines, transportation costs, and order accuracy. Lead initiatives to improve supply chain visibility and efficiency using technology and process improvements. After Sales Service Management: Manage the end-to-end after-sales process including installation, warranty claims, repairs, replacements, and customer feedback resolution. Build and maintain a strong service network with field technicians and third-party service providers. Develop and enforce SLA standards to ensure timely and quality service delivery. Monitor customer satisfaction metrics (NPS, CSAT) and implement continuous improvement plans. Handle escalations, identify root causes, and implement corrective actions. Team Leadership & Cross-Functional Coordination: Lead and develop a team of logistics coordinators, warehouse staff, and after-sales service representatives. Work closely with Sales, Customer Support, Product, and Manufacturing teams to align operations with business objectives. Drive process standardization and automation to reduce operational costs and improve scalability.

Role Overview As a key member of the Manufacturing team, the Manufacturing Excellence will lead initiatives that enhance operational efficiency, ensure world-class quality, optimize cost structures, and drive continuous improvement across our production facilities. The ideal candidate will have a strong background in lean manufacturing, Six Sigma, process optimization, and team leadership. Key Responsibilities Lead manufacturing excellence and continuous improvement projects across production units. Drive implementation of Lean, Six Sigma, TPM, Kaizen, 5S, and other operational excellence methodologies. Identify and eliminate waste across production processes (man, material, machine, method). Partner with cross-functional teams to improve throughput, reduce cycle time, and enhance quality. Analyze production data to identify trends, bottlenecks, and improvement opportunities. Build and standardize SOPs, quality controls, and KPI dashboards. Facilitate training and capability building on manufacturing best practices for plant teams. Support cost-reduction and productivity-enhancement programs. Lead benchmarking studies and best-practice deployment from other industries or verticals. Collaborate with suppliers and vendors to drive efficiency throughout the supply chain.

Company address Krishna Business Park, Plot Kx14, Thane - Belapur Rd, Ramu Limaje Nagar, Dighe, Navi Mumbai, Maharashtra 400608 Person to Meet - Tejas Chavan Contact - 9930937232 Job Summary: We are seeking a detail-oriented and customer-focused Email Support Representative to join our support team. In this role, you will be responsible for responding to customer inquiries via email in a timely, accurate, and professional manner. Youll play a vital role in maintaining customer satisfaction and representing our brand with empathy and efficiency. Key Responsibilities: Respond to customer emails regarding product questions, order issues, billing inquiries, technical support, and general service information. Identify customer needs, clarify information, research issues, and provide appropriate solutions or alternatives. Escalate complex or unresolved issues to the appropriate internal teams. Maintain accurate records of customer interactions using our CRM or helpdesk platform. Follow communication procedures, guidelines, and policies. Collaborate with other departments to ensure customer issues are resolved promptly. Continuously learn about product updates and company policies to provide accurate information. Requirements: Proven experience in a customer service or email support role. Excellent written communication skills with strong grammar and spelling. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and attention to detail. High school diploma or equivalent; additional qualifications in communication or customer service are a plus.

Job Summary: The Process Trainer is responsible for delivering effective process training to new and existing employees. The role involves preparing training modules, facilitating classroom and on-the-job training, and ensuring employees are equipped with the required process knowledge to meet performance benchmarks. Key Responsibilities: Conduct new hire training on process knowledge, systems, and tools. Design, update, and maintain training content in alignment with client and operational requirements. Conduct refresher training and upskilling sessions for existing staff. Evaluate trainee performance through assessments, mock calls, and feedback sessions. Collaborate with operations and quality teams to identify performance gaps and provide targeted training interventions. Maintain training records and submit timely reports on training effectiveness and progress. Ensure training delivery meets quality standards and compliance requirements. Provide floor support post-training to help with knowledge application.

Role Job Summary: We are seeking an experienced and customer-focused Customer Service Manager to lead our support team and ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction. The ideal candidate will have strong leadership skills, a passion for service excellence, and the ability to drive continuous improvement in a fast-paced environment. salary - 3 Lacs - 4.5 Lacs Location - Silkwood Bangalore Please mail your resume on tejas.chavan@thesleepcompany.in or connect on 9930937232 Key Responsibilities: Lead, mentor, and manage the customer service team to deliver exceptional support across all channels (phone, email, chat, social media, etc.). Develop and implement customer service policies, procedures, and standards to enhance the customer experience. Monitor team performance through KPIs and metrics, providing regular feedback and coaching. Handle escalated customer issues with professionalism and resolution focus. Collaborate with internal departments (sales, product, logistics, etc.) to resolve customer concerns and improve service delivery. Conduct regular training sessions to improve team skills and knowledge. Analyze customer feedback and trends to identify opportunities for improvement. Prepare and present reports on customer service performance and customer satisfaction. Manage customer service tools and platforms, ensuring optimal usage. Stay up-to-date with industry trends and best practices. & responsibilities Preferred candidate profile

We are seeking a talented and creative Graphic Designer with strong proficiency in Figma to join our design team. The ideal candidate will play a key role in conceptualizing and executing digital design projects that align with our brand identity and marketing goals. You will collaborate closely with product, marketing, and development teams to deliver high-quality visuals that resonate with our audience. Key Responsibilities: Create and maintain design systems, UI components, and style guides in Figma. Design digital assets including web pages, social media graphics, banners, ads, presentations, and more. Collaborate with UX/UI designers and developers to ensure seamless integration of visuals into products and platforms. Translate brand guidelines into compelling visual executions across various channels. Participate in brainstorming sessions and contribute creative ideas and solutions. Prepare final design files for production or development hand-off. Stay up to date with design trends, tools, and best practices.

The Executive Purchase Order & Vendor Creation is responsible for executing and managing the procurement lifecycle by creating accurate purchase orders and ensuring timely vendor onboarding and database maintenance. This role plays a crucial part in supporting procurement operations, inventory availability, and smooth collaboration with suppliers, aligning with The Sleep Company’s mission to deliver comfort-driven innovation. Key Responsibilities: 1. Purchase Order Management Generate and issue accurate purchase orders (POs) based on approved requisitions. Coordinate with internal teams to confirm order requirements, pricing, and delivery timelines. Track and update the status of POs, ensuring timely follow-ups with suppliers for delivery. 2. Vendor Creation & Master Data Management Onboard new vendors by collecting, verifying, and uploading required documentation (PAN, GST, bank details, etc.). Create and maintain vendor master data in ERP systems, ensuring accuracy and consistency. Collaborate with finance and compliance teams to ensure vendor approval and validation processes are completed smoothly. 3. Coordination & Documentation Liaise with suppliers for confirmations, order updates, and issue resolutions. Maintain comprehensive documentation for all POs and vendor records in both digital and physical formats. Assist with invoice matching, GRN entries, and support finance in payment processing. 4. Reporting & MIS Prepare daily/weekly reports on PO status, vendor creation turnaround times, and procurement KPIs. Flag any discrepancies or delays proactively to the procurement leadership.

1. Operations - Monitoring account health across marketplaces - Process, track, and update purchase orders (PO) from initiation through to delivery. - Managing inventory levels across all fulfilment centres - Create and manage FBA shipments - Planning & Implementing best practices to for smooth daily operations, order & returns management and improve performance 2. Reporting - Maintaining daily, weekly and monthly reports to review and improve account performance - Performing monthly payments reconciliation and supporting the month end process 3. Onboarding and integrations - Work with third parties for site onboarding, integrations and mapping What Were Looking For 25 years of experience in e-commerce operations with 1P and 3P models Strong knowledge of Amazon Seller Central and Vendor Central Analytical mindset with proficiency in Excel/Google Sheets; experience with dashboards/BI tools is a plus. Excellent coordination and communication skills; ability to work cross-functionally. A problem-solver with high ownership and a "customer-first" mindset.