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the Sleep Company
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Customer Relationship Executive

Customer Relationship Executive

the Sleep Company

0 - 4 years

2 - 3 Lacs

Bengaluru

Posted:1 month ago| Platform:

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Skills Required

Customer Service Executive

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role

Job Summary:

Customer Service Manager

salary - 3 Lacs - 4.5 Lacs

Location - Silkwood Bangalore

Please mail your resume on tejas.chavan@thesleepcompany.in or connect on 9930937232

Key Responsibilities:

Lead, mentor, and manage the customer service team to deliver exceptional support across all channels (phone, email, chat, social media, etc.).
Develop and implement customer service policies, procedures, and standards to enhance the customer experience.
Monitor team performance through KPIs and metrics, providing regular feedback and coaching.
Handle escalated customer issues with professionalism and resolution focus.
Collaborate with internal departments (sales, product, logistics, etc.) to resolve customer concerns and improve service delivery.
Conduct regular training sessions to improve team skills and knowledge.
Analyze customer feedback and trends to identify opportunities for improvement.
Prepare and present reports on customer service performance and customer satisfaction.
Manage customer service tools and platforms, ensuring optimal usage.
Stay up-to-date with industry trends and best practices.
& responsibilities

Preferred candidate profile

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